Agilent is the preferred multi-vendor service provider for the world’s leading labs.Agilent’s CrossLab Services program provides comprehensive repair, maintenance, compliance, and lab relocation support for all major LC, GC, and MS models regardless of manufacturer. Our service quality has made us the multi-vendor support provider of choice for labs across the US and Europe, including 12 of the top 15 pharmaceutical companies.

Agilent has what it takes to provide the best multi-vendor service available.• Expertise. Agilent service engineers are certified through direct hands-on

training with original equipment from leading manufacturers.• Parts. Agilent maintains a multi-million dollar inventory of service parts

for both Agilent and non-Agilent equipment.• Protocols. Reliable Agilent-developed service protocols and checklists

assure consistent, high-quality service.• Compliance. Agilent’s fully automated compliance engine provides the

safest, most efficient qualification of all leading chromatography and spectrometry systems.

www.agilent.com/chem/crosslab-services

Agilent services and support solutions across the lab:Agilent CrossLab Instrument Services: Repair and maintenance services for chromatography and spectrometry systems from leading manufacturers.

Agilent CrossLab Enterprise Services: Comprehensive integrated service delivery model tailored to improve your site or company’s operational efficiency while delivering guaranteed savings on total service costs.

Agilent Enterprise Edition Compliance: Harmonized analytical instrument qualification for all makes and models of chromatography and spectrometry systems.

Agilent CrossLab Relocation Services: Multi-vendor instrument moves and laboratory relocation services to establish operations quickly and efficiently.

Agilent CrossLab Services supporting AB/SCIEx | DIonEx | ShImADzu | WAtERS | BRukER | PERkInELmER | thERmo | AnD moRE

AgILEnt quALIty SuPPoRt foR youR AnALytICAL InStRumEntS

© Agilent Technologies, Inc. 2013Published in USA, May 29, 2013

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the Agilent engineer you already know and trust knows your other instruments inside and out.Your Agilent Service Engineer has the expertise, training, and tools to keep all your instruments operating at peak performance, regardless of manufacturer:

• With an average of 10 years instrument repair experience, your Agilent service engineer is among the most skilled in the industry.

• Agilent engineers have been certified through intensive training at our CrossLab Service Center and have auditable training records.

• With traceable tools, validated test equipment and proven protocols, your Agilent Service Engineer is equipped to deliver unparalleled service quality.

So, with Agilent CrossLab Services, you can rely on one highly qualified engineer, who understands your lab, your workflow, and your goals, to keep all your instruments performing at maximum capacity. That’s why Agilent customers worldwide give Agilent high marks in customer satisfaction.

When it comes to service and support across your lab, the name to trust is Agilent CrossLab Services. For more information, please contact an Agilent Representative or visit www.agilent.com/chem/crosslab-services.

“When unplanned service events occurred, the Agilent solution paid big dividends: Greater than 75 percent of all repair events were resolved in the first service visit and 95 percent of all repairs were completed within two days.”

– Thomsom Strode,Boehringer Ingelheim Chemicals Inc.,Lab Manager Magazine,February/March 2009

Service parts in stock, and at the ready.Fast repairs rely on available parts. That’s why Agilent utilizes our best-in-class global sourcing infrastructure to manage a multi-million dollar inventory of Agilent and non-Agilent parts. In addition, Agilent CrossLab Supplies are manufactured to perform seamlessly with a variety of analytical instruments. Most importantly, we have a 96% on-time delivery rate for repair parts, so we get them to you quickly to minimize your downtime.

World-class multi-vendor qualification services from the company ranked #1 in compliance.Agilent Enterprise Edition Compliance services qualify instruments regardless of manufacturer, and are currently used in the labs of major regulatory agencies and standards organizations. Consistent, error-free reports come in tamperproof format as recommended by regulatory agencies to allow single-signature approvals – saving you review time and virtually eliminating your compliance risk.

ContACt AGiLent SALeS And SeRviCe CenteRS

For additional Agilent Sales and Service Centers visit us at www.agilent.com/chem/contactus

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