adv 11 fierce conversations cpc proj insight 2013 11...
TRANSCRIPT
Advanced
Difficult Conversations
Janelle Abaoag
Project Insight
Marketing, Public Relations
www.projectinsight.net
Moderator
Things to Know…
All participants will be on mute
Questions are welcome
� Please use the questions box to ask
questions
� The moderator will select questions
� All questions will be answered today or
by email at [email protected]
Webinar recording available in the PI Community
Diane C. Altwies, MBA, PMP
CEO, Core Performance Concepts Inc.
Training in project management,
PMP® and CAPM® certification, leadership,
business analysis, agile and six sigma
www.coreperformanceconcepts.net
Presenter
PMP® and CAPM® are registered trademarks of the
Project Management Institute
Janice Y. Preston, MBA, CPA, PMP
COO, Core Performance Concepts Inc.
Training in project management,
PMP® and CAPM® certification, leadership,
business analysis, agile and six sigma
www.coreperformanceconcepts.net
Presenter
®
®
PMP® and CAPM® are registered trademarks of the
Project Management Institute
Brenda I. Williams
Transformational Coach, Consultant and Speaker
For over 20 years Brenda has Consulted and Mentored Project Managers and Business
Professionals in leadership, presentation skills, interviewing and networking
techniques. Her focus is on building stronger communication skills that lead to
extraordinary relationships.
As a coach it is her goal to partner with you in a thought provoking and creative
process that inspires you to maximize your personal and professional potential.
Your Coaching Solution, 714-283-1186
Presenter
®
®
Are you:
� A Project Manager without your PMP certification?
� A PMP or non-PMP looking to get into project
management?
� A PMP in the role of a Project Manager?
� A program manager?
� Just looking for ways to use Project Insight more
effectively?
Poll: Who Is on the Call?
Goals of the Advanced Series
Expand your knowledge of more complex tools and techniques
Build leadership skills to manage people more effectively
Identify practical ways to begin using advanced techniques
Explore other methodologies or techniques that enhance
project management competency
Poll
With whom do you face difficult conversations?
� Your boss
� Peers
� Subordinates
� Project sponsors
� Team member’s boss
Objectives of This Webinar
• At the end of this webinar, you will be able to:
– Have a difficult conversation
– Overcome fear
– List the 7 Principles to have a fierce conversation
– Define the 7 Steps to mineral rights conversation
– Prepare for a team discussion
Fierce Conversations
Conversations that can change the trajectory of
a career, a business, a relationship or a life.
Fear Is Not Real
7 Principles of Fierce Conversations
Let silence do the heavy lifting
Take responsibility for your emotional wake
Obey your instincts
Tackle your toughest challenge today
Be here, prepared to be nowhere else
Come out from behind yourself into the conversation and make it real
Master the courage to interrogate reality
7 Steps to Mineral Rights Conversation
Identify your most pressing issue
Clarify the issues
Determine the current impact
Determine the future implications
Examine your personal contribution to this issue
Describe the ideal outcome
Commit to action
For More Details On This Approach Go To:
Specific Questions to Have a Difficult Conversation
Preparing an Issue for Group Discussion
• Get to the heart of the problem in one or two sentences.
The issue is:
• What’s at stake? What’s the future impact if the issue is not resolved?
It is significant because:
• What specific results do I want?My ideal
outcome is:
Preparing an Issue for Group Discussion
• Summarize with bullet points. What’s the issue’s current status?
Relevant background info:
• What have I done so far? What options are worth considering?
What have I done up to this point?
• Alternative solutions? Clarification or consequence? Where to find more info?
The help I want from the group is:
5 Common Errors When Confronting Poor Behavior
So, how’s it going?
This is an age-old lead-in to bad news.
Instead, just start with the issue.
5 Common Errors When Confronting Poor Behavior
The Oreo Cookie
The ‘nice’ start, followed by the criticism, and
then a ‘nice’ wrap-up.
5 Common Errors When Confronting Poor Behavior
Too many pillows
Tell it as it is. If you soften the message too much, the other person
won’t get the message.
5 Common Errors When Confronting Poor Behavior
Machine Gun Nelly
You blaze away (maybe because you’re nervous)
and go completely on the offensive. This can cause
serious rifts in a relationship
Final Roadmap1. Name the issue
2. Select a specific example that illustrates the behavior or situation you want to change
3. Describe your emotions about the issue
4. Clarify what is at stake
5. Identify your contributions to this problem
6. Indicate your wish to resolve the issue
7. Invite your partner to respond
8. Inquire into your partner’s views
9. Determine what is needed for resolution
10. Make an agreement and determine how you will hold each other responsible
What area under your responsibility are you most satisfied with? Least satisfied with?
What part of your responsibilities are you
avoiding right now?
Who are your strongest team members? What
are you doing to ensure that they’re happy and
motivated?
What could you do to build stronger relationships?
What conversations are you avoiding right
now?
What do you wish you had more time to do?
Questions to Ask Yourself
Take the following quiz
to find out how you fare in relationship communication skills
Relationship Quiz
Relationship Quiz
Review
How do you have a difficult conversation?
How do you overcome fear?
List the 7 Principles to have a fierce conversation
Define the 7 Steps to mineral rights conversation
What can you do to prepare for a team discussion?
Questions & Answers ???
Next Steps
Special Promotion: First 10 People to contact me will get a free 30 minute coaching session
For further discussion on communication and relationship coaching please contact me at any time!
President of Your Coaching Solution
Certified Professional Coach | Energy Leadership Master Practitioner | Consultant and Speaker
w) 714-283-1186 c) 714-742-3666
www.yourcoachingsolution.com
www.linkedin.com/in/brendainghamwilliams
www.facebook.com/brendawilliamsyourcoachingsolution
www.twitter.com/brendaiwilliams
Goals of the Advanced Series
Expand your knowledge of more complex tools and techniques
Build leadership skills to manage people more effectively
Identify practical ways to begin using advanced techniques
Explore other methodologies or techniques that enhance
project management competency
Books for Credentials
� Achieve PMP® Exam Success
� Achieve CAPM® Exam Success
Now updated for the
PMBOK® Guide 5th Edition!
� To order: www.jrosspub.com
The ProActive PM: Practical Tools
is now updated for
PMBOK® Guide 5th Edition!
Earn 24 PDUs with 8 online sessions
� Work at your own schedule and pace
� Brush up on your knowledge of the fundamentals
� Find tips and techniques to help you gain control of projects
� Learn about more complex topics in project management
� Discover concepts, tools and ways to better manage projectshttp://www.coreperformanceconcepts.com/tools.html
Online Courses for PDUs
2013 Fundamentals Webinar Series
The 4th Wednesday of Every Month - 8:00am PT
Topics
�Oct – The Art of Getting **IT Done (NEW!)
�Nov – Fierce Conversations
�Dec – no webinar; enjoy the holidays!
Register Ahead of Time
Go to www.projectinsight.net
2 ways to register:
Free Project Management Training
Training & Webinar Calendar
Earn PDUsYou will automatically receive your PDUs via email after the webinar
For further questions: [email protected]
Earn 1 PDU for each webinar session attended
To register your PDUs go to www.pmi.org
Login as a member of PMI
Select Category B – Continuing Education
Knowledge Areas: All
Process Groups: All
Enter the information provided on your proof of attendance
Click continue
What is a Fierce Conversation?
You may be facing a difficult conversation when…
� You want to tell a colleague he’s wasting too much time with you on chit-chat
� You need to tell a peer that you feel you’re not being consulted or considered in cross-
functional team decisions
� You have substantial questions about a subordinate’s judgment in terms of how they
handled a recent situation
� You want more resources (financial, human, technological, etc.) and the climate is all about
trimming the budget
� You’re getting tired of your boss interrupting you in meetings
� You have to tell a subordinate why you won’t be supporting their candidacy for promotion