A T F Expert Group for Transport Government of Karnataka

Presentation on

Performance Evaluation of RFDFor

Bangalore Metropolitan Transport Corporation

2013-14 (Provisional)

Infrastructure Bus Depots – 39 Bus stations – 52

Man power deployment: 36076Bus staff ratio: 5.6

Daily (31.03.2014) • We own 6775 buses • We operate 6458 bus schedules• We perform 13.14 lakh service kms • We make 82898 bus trips• We earn Rs 4.77 crore• We carry 49.50 lakh passengers

Results Framework Document-2013-14Section 1: Vision, Mission, Objectives, Functions

Vision: “Make BMTC sustainable, people centered and choice mode of travel for everyone”Mission:To make services available, accessible and affordableTo focus on providing safety for all stakeholders in travelling To integrate and coordinate with other transport networks and agenciesTo adopt labour and environment friendly practicesTo instill accountability and transparency at all levels of the organization

• To improve the quality of the service • To provide safe travel mode to the commuters and to improve

the environment • To improve the governance using IT initiatives and commuter

centric activities• To improve and upgrade the transport infrastructure

Objectives:

Mission (Contd.):• To utilize technology to provide convenience to commuters, crew

etc • To innovate and reform to enhance performance• To benchmark in order make service level improvements

• Increasing no of schedules and Vehicles.• Reducing % cancellation .• Increasing Effective kms and vehicle utilization• Increasing fuel efficiency.• Reducing incidents of breakdowns and accidents.• Increasing Traffic revenue.• Increasing other revenue• Reducing cost of operation.• Improving Employees‘ skill through imparting training• Increasing civil infrastructure.

Functions

The Corporation operated 6458 schedules against the target of 6600.The Corporation held the fleet strength of 6775 buses as against the target

of 6927.The % cancellation of kms. during the period is 4.8The Corporation operated 47.96 crore kms as against target of 52.53 crore

kms. The vehicle utilization achieved was 217.5 kms against target of 225.0 The Corporation achieved 3.82 KMPL against the target of 3.85The rate of breakdown during the period is 0.07 for every 10,000 kms. The rate of accidents was 0.07 for every 1,00,000 kms operated. The Corporation realized total revenue of Rs. 1982.18 croress against the

target of Rs. 2179.31 crores

2013-14 (Provisional) RFD Report Achievements

• The Corporation incurred of Rs. 2090.06 crores towards cost of operations as against the target of Rs.2123.83 crores.

• During the period, training has been imparted to 15791 employees.• All the vehicles are checked for permissible smoke emission every month• All the depots are installed with water recycling plants.• Plantation is taken up in all depots, bus stations and Vaddarahalli Drivers

Training Institute under afforestation programme.

2013-14 (Provisional) RFD Report Achievements - Contd

2013-14 End of the year RFD Report for BMTC Annexure-1

Mandatory Success Indicators

Objective Actions Success Indicator Unit Weight Medium term results as on

31-03-2014

Evaluation Marks

Efficient functioning of the RFD System

1.1 Timely submission of draft RFD for approval

1.1.1 On-time submission

Date 2 On time Excellent 2

1.2 Timely submission of end of the year RFD Results

1.2.1 On-time submission31-07-2013

Date 2 On time 2

Efficient use of IT in the Department

2.1 Timely updation of website contents

2.1.1 Percentage of Notifications, GOS, Circulars uploaded on the website within one week of issueOnce in fortnight

Percentage 1 100% Excellent 1

Submission of Reports and citizen’s Charter

3.1 Timely submission of Annual Report

3.1.1 On-time submission

Date 1 Dec-2013 Fair 0

3.2 Timely submission of MPIC

3.2.1 On-time submission

Date 1 On time Excellent 1

3.3 Implementation of Citizens Charter

3.3.1 Uploading the Citizen’s/Client’s Charter on website

Date 1 07-05-2013 Excellent 1

Ensuring compliance to the Financial accountability framework

4.1 Timely submission of ATNS on audit paras of C & AG

4.1.1 Percentage of ATNS submitted within due date(4 months)

Percentage 1 Submitted on time

Excellent 1

4.2 Timely submission of ATRS on PAC Reports

4.2.1 Percentage of ATRS submitted within due date(6 mon

Percentage 1 On Time Excellent 1

Mandatory Success Indicators (Cont’d)

Total 14

Administrative Reforms

5.1 Simplification of Procedures

5.1.1 Number of redundant procedures identified(based on credible action plan prepared by the department and endorsed by the ATF committee)Nil

Number-

1 1

5.1.2 Number of redundant procedures simplified(based on credible action plan prepared by the department and endorsed by the ATF committee)Nil

Number-

1 1

5.1.3 Number of redundant procedures notified(based on credible action plan prepared by the department and endorsed by the ATF committee)Nil

Number-

1 1

Evaluation 6.1 Developing and approving ToR, Tools

6.1.1 Developing TOR, Tools and successfully assigning evaluation to research engines

Date 1 1

6.1.2 Number of Evaluation studies completed and reports submitted as per date specified in TOR

Date 1 1

TOTAL WEIGHTAGE 15 14

SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS 2013-14

S.No Particulars Action Success Indicator Unit Weight Excellent Very Good Good Fair Poor

1 No. of Schedules Improve the Coverage Area

Increase No Schedules % to Target 05 95 90 85 80 75

2 No. of Vehicles

Improve Frequency in Providing Services

Increase in No Vehicles % to Target 05 95 90 85 80 75

3 % Cancellation Reducing cancellation % cancellation % 05 2.5 3.0 3.5 4.0 >4

4 Effective Kms. Increasing Effective Kms.

Increase in Effective Kms. % to Target 10 95 90 85 80 75

5Avg . Vehicle Utilisation

Increase in Kms/day/bus

Increase in Vehicle Utilisation % to Target 05 95 94 93 92 91

6 K M P L

Increasing Fuel Efficency Increase in KMPL % to Target 10 95 94 93 92 91

7 Rate of Breakdowns Improving Vehicle maintenance

Decrease in Rate of Breakdowns

Rate per 10,000 Kms. 05 0.04 0.05 0.06 0.07 0.08

SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS-Cont’d

S.No Particulars Action Success Indicator Unit Weight Excellent Very Good Good Fair Poor

8 Rate of Accidents Decreasing Accidents Decrease in Rate of Accidents

Rate per 1,00,000 Kms.

05 0.11 0.12 0.13 0.14 0.15

9 Total RevenueImprove Revenue mobilization with Innovation

Increased Total Revenue % to PYR 10 10 9 8 7 6

10Cost of Operation

Measures to control cost Decreased cost of operation % 10 2%above Cap (Tgt)

5%above Tgt

7%above Tgt

10%aboveTgt

15% above Tgt

11

Training to Employees

Training and Skill Deveopment of Staff

Number of employee undergo Trainings No. 5 12000 10000 8000 7000 6000

12Increasing the Transport Infrastructure

Construction of new Depots/Bus Stations /Workshops

Increase in number of units No. 5 95 90 85 80 75

13Environment Conservation Programme

Rainwater harvesting ,Plantation ,Power Conservation

Increase in numbers of units No. 5 95 90 85 80 75

2013-14 RFD Report for BMTC SECTION-3- TREND VALUES AND SUCCESS INDICATORS FOR 2013-14

SL. No Objectives Weight Action Success

Indicator Unit FY 2013-14

% Achmt Evaluation MarksTarget Actual

1 No of Schedules 5 Improve the Coverage Area

Increase No. of Schedules

% to Target 6600 6458 97.8 Excellent 5

2 No. of Vehicles

5

Improve Frequency in Providing Services

Increase in No. of Vehicles

% to Target 6927 6775 97.8 Excellent 5

3 % Cancellation 5 Reducing cancellation

% cancellation % 2.5 4.8   Poor 1

4 Effective Kms.10 Increasing

Effective Kms.

Increase in Effective Kms.

Crore kms 52.53 47.96 91.3 Very Good 8

5Avg . Vehicle Utilisation

5 Increase in Kms/day/bus

Increase in Vehicle Utilisation

Kms 225.0 217.5 96.7 Excellent 5

6 K M P L 10 Increasing Fuel Efficency

Increase in KMPL

% to Target 3.85 3.82 99.2 Excellent 10

7Rate of Breakdowns

5Improving Vehicle maintenance

Decrease in Rate of Breakdowns

Rate per 10,000 Kms.

0.04 0.07    Fair 2

2013-14 RFD Report for BMTC SECTION-3- TREND VALUES AND SUCCESS INDICATORS FOR 2013-14

SL. No Objectives Weight Action Success

Indicator Unit FY 2013-14

% Achmt Evaluation MarksTarget Actual

8 Rate of Accidents5 Decreasing

Accidents

Decrease in Rate of Accidents

Rate per 1,00,000

Kms.0.11 0.07   Excellent 5

9 Total Revenue

10Improve Revenue mobilization with Innovation

Increased Total Revenue

In Rs. Crores 2179.31 1982.18   Excellent 10

10 Cost of Operation10 Measures to

control cost

Decreased cost of operation

In Rs. Crores 2123.83 2090.06 98.4 Excellent 10

11Training to Employees

5Training and Skill Deveopment of Staff

Number of employee undergo Trainings

No. 12000 15971 133.1 Excellent 5

12Increasing the Transport Infraustructure

5Construction of new Depots/Bus Stations/Workshop

Increase in number of units

No. 43+52 39+52 95.8 Excellent 5

13Environment Conservation Programme

5

a) Rainwater harvesting,

Increase in number of units

No. 28 Depots 28 Depots 100.0

Excellent 5b) Smoke Control

Increase in number of tests

No. 5300 5277 99.3

85 Total 76

Criteria/Success Indicator Description, Definition & Proposed Measurement Methodology(1) Improved and quality service

The effective Kms. are the service and revenue earning Kms. actually used by the passengers. The increase in effective Kms. is the real service. This is increased by introduction of new schedules, rationalization of existing schedules and adoption passenger friendly measures.

(2) %age of Cancellation The cancellation of effective Kms. is the real indicator of performance. This is measured on percentage basis over targeted/scheduled Kms. More the percentage of cancellation, the performance is bad. The efforts put in this regard will help to provide improvement in the services.

(3) Operational cost control The major cost involved in operation of buses is from Fuel, Staff, Tyres & Spares. All put together constitute more than 80% of the cost of operation. Optimal achievement in fuel performance will reduce the cost of operation. The fuel performance is measured on achievement of kilometers per litre (KMPL).The other items in calculating the Cost Per Km. (CPKM) are on spares and effective crew utilization.

(4) Economic use of productive inputs

The buses constitute major productive in put. They should be used effectively, this use is measured in the form of vehicle utilization per day. One Km. improvement in vehicle utilization will save around 20 buses. The staff constitute other productive input. The controlling of non-scheduled over time will save money for BMTC. The Water & Electricity are other inputs. The saving of them is saving of money.

(5) Transport Infrastructure Development

The buses need regular preventive and operative maintenance to provide quality service. The Depots are the places where workshops are located. Increased number in Depots will help in proper maintenance and reduction in dead Kms. The Bus Stations are the traffic generating points. More number of bus stations is the more number of passenger comfort and quality of service. The Traffic Transit Management Centres are new concept under JnNURM they are actually passenger amenities centres.

Section 4:Description and Definition of Success IndicatorsAnd Proposed Measurement Methodology

Section 4: Cont’dDescription and Definition of Success IndicatorsAnd Proposed Measurement Methodology

Criteria/Success Indicator Description, Definition & Proposed Measurement Methodology

(6) Revenue Mobilization Activities

The revenue is the life and blood of the BMTC, Proper sale of tickets, monthly and daily passes and proper collection revenue is the major function of BMTC. Plugging the leakage of revenue is another function. Encouraging the transparent methods to collect revenue by way of increasing Casual Contract services is an innovative method to increase revenue. There is one more source of revenue other than traffic revenue which is known as the non-traffic revenue. This is the revenue earned out of lending BMTC land and buildings on rental basis and premises for advertisement. This constitute major source of revenue for the Corporation.

(7) IT initiatives Technological advancement is the order of the day. Introduction of Intelligent Transport for Vehicle Tracking ,Revenue collection, with real time information to the passengers at major Bus stations will make significant change in the performance of the BMTC. It will also increase the service delivery to the common public

(8) Environment Conservation The conservation of environment is necessity of the day. Improve the smoke emission standards, Tree plantation, Water recycling & Rain water harvesting , energy conservation, are a few among them.

Department Relevant Success indicator What do you need? Why do you need it? How much you

need?What happens if you don’t get it?

(1) Finance Revenue Mobilisation Activities

Timely release of Student Concession reimbursement

To make good the cost of operation As per the target The margin volume

decrease

(2) Transport Overall Achievement Clearance of the proposals

To improve the services As per proposal

Decrease in quality of service and profitability

(3) RevenueTransport Infrastructure Development

Clearance of land disputes and furnishing of possessions and records

Addition of New Depots &Bus stations As per proposal

Addition of Depots, Bus stations & Workshops will be delayed.

(4) Urban Development

Technical Guidance and coordination with other stakeholders like Department of Finance ,BBMP,BDA etc

Clearance of proposals To improve the services As per proposal New Projects will not

be implemented

(5) BBMP Quality of service and cost control

Maintenance of Roads and prevention of bottle necks on the road and Construction of Wayside Shelters

To improve the services As per proposal

Cancellation will be more. Cost will be more. Reduced fuel performance. Reduced customers satisfaction

(6)BDA Transport Infrastructure Development

Early transfer of land Addition of new Depots and Bus stations

As per proposal New Depots and Bus stations will not be added

Section 5:Specific Performance Requirements from other Departments

Section 6: Outcome/ Impact of the activities of the Departments

S.No Outcome/ Impact

Jointly Responsible for influencing this outcome/ impact with the following organization(s)/ departments 

Success Indicator 2011- 12 2012-13 2013-14 2014-15 2015-16

1.Reduced Traffic Congestion – Enhancing Mobility  Urban Development (Go1/K )

a.Policyb.Coordination c.Funding BBMP d.Maintain & Support - Access Infrastructure to Busese.Space for providing Information for commuters  HOME f.Traffic monitoring g.Address unauthorized parkingh.Provide priority to buses through lanes and signals Finance Support & Clear PPP projects KSPCB (Monitoring of Air Quality) Citizens and Civil Society

Reduction in personalized passenger trips

8% 8% 10% 14% 15%

1.  

  Reduced Environmental Externality – Reduced idling-smoke emissions, traffic calming etc  

 Improved air quality  

Suitable Reduction in CO Emissions

1.  

 Increased per capita (hence overall ) productivity  

Reduction in PT journey time N/A 15% 20% 25% 30%

Sources for Preparation of Result Frame work Document

Annual Plan submitted to Government of IndiaAnnual Action Plan prepared by BMTCMonthly Management Review Committee Meeting proceedings of Transport Department Government of KarnatakaMonthly Performance Appraisal Reports prepared by BMTCMonthly Review by Managing Director BMTC Compendium of Transport Terms published by Central Institute of Road Transport PuneAnnual Administration Reports published by BMTC

SL. No

Objectives

Weight Action Success

Indicator Unit

Target Actual Target Actual Projected Projected Projected Action Plan

value for value for value for

value for

value for value for value for to be finalised

FY 2010-11

FY 2010-11

FY 2011-12

FY 2011-12 FY 2012-13 FY 2013-14 FY 2014-15 2014-15

1No of Schedules

5

Improve Service Capacity

Increase No. of Schedules

% to Target 5965 5869 6370 5949 6250 6600 6967  

2No. of Vehicles

5

Improve Service Standard

Increase in No. of Vehicles

% to Target 6230 6111 6601 6162 6589 6954 7334  

3

% Cancellation

5

Reducing cancellation

% cancellation % - 2.5 - 3.2 2.0 2.0 2.0  

4Effective Kms.

10

Increasing Effective Kms.

Increase in Effective Kms.

Lakh kms 4666.44 4580.20 4907.69 4655.20 5076.96 5330.81 5597.35  

5

Avg . Vehicle Utilisation

10

Increase in Kms/day/bus

Increase in Vehicle Utilisation

Kms 225 222.1 230.0 224.6 225.0 228.0 230.0  

6K M P L

10

Increasing Fuel Efficency

Increase in KMPL

% to Target 4.02 4.01 4.02 3.97 3.94 3.90 3.80  

7

Rate of Breakdowns

5

Improving Vehicle maintenance

Decrease in Rate of Breakdowns

Rate per

10,000 Kms.

- 0.04 - 0.05 0.04 0.04 0.04  

SL. No

Objectives

Weight Action Success

Indicator Unit

Target Actual Target Actual Projected Projected Projected Action Plan

value for value for value for

value for

value for value for value for to be finalised

FY 2010-11

FY 2010-11

FY 2011-12

FY 2011-12 FY 2012-13 FY 2013-14 FY 2014-15 2014-15

8

Rate of Accidents

5Decreasing Accidents

Decrease in Rate of Accidents

Rate per

1,00,000 Kms.

- 0.11 0 0.10 0.09 0.80 0.07  

9

Total Revenue

10

New Avenues for Revenue mobileasation

Increased Total Revenue

% to PYR 134238.69 121123.53 156499.26 150307.6

5 174814.02 192295.42 211524.96  

10

Cost of Operation

10Measures to control cost

Decreased cost of operation

% Cost

Racovery to Total

Revenue

128622.76 127899.53 151732.23 148166.11 173335.22 208002.26 249602.72  

11

Training to Employees

5

Training and Skill Deveopment of Staff

Number of employee undergo Trainings

No. -

8752 - 13489 18000 18500 19000  

12

Increase in No. of Bus Depots

5Improving Civil Infrastructure

Increase in Bus Depots No. - 35 - 37 41 45 49  

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