a message of thanks from dr. bill atkinson, president & ceodr. bill atkinson, president &...

This edition of the HeartBeat is

produced in memory of: Kathleen Best Bailey

January 2009

President Corner 2

Volunteer Spotlight 3

Raleigh Campus “Loop Road” closed 4

WakeMed Updates 6&7

Fundraising Results/Just The Facts 8

Special Letters/Notes of Appreciation 9

Exit Comments 10

Lorraine Shapcott in the news 11

Placement Needs 12&13

Happy Birthday 14

Welcome New Volunteers

Condolences

Thinking of the following volunteers

15

Volunteer Orientation

Calendar of Events

Tour Dates

Congratulations

16

Thanks for your donation

Sewing Contributions

17

Inside this issue:

A Message of Thanks From Dr. Bill Atkinson, President & CEO

On behalf of the WakeMed Board of Directors, we extend our thanks to the

Volunteers of Raleigh Campus and Cary Hospital. The Board received the FY

2008 Annual Volunteer Report and expressed their gratitude for the many

hours of dedication and \commitment that the volunteers have shown this past

year.

WakeMed Health & Hospitals is indeed fortunate for the significant support

that is provided to WakeMed‘s staff, patients and families by the volunteers.

Their willingness to serve enables WakeMed to provide quality care and ser-

vice to the community.

Fuquay-Varina Large Activity Room, East Wing Tuesday, February 3, 1:30 pm Zebulon/Wendell New Activity Room Wednesday, January 27, 1:30 pm Apex Healthplex Location TBD Thursday, February 26, 7:30 am Clayton Medical Park Conference Room Thursday, February 5, Noon All Highwood Facilities Corporate Center Conference Room (2nd Floor) Tuesday, March 10, 2:30 pm Brier Creek Medical Park Location TBD Thursday, February 12, Noon Wake Forest Road Location TBD Friday, February 13, Noon

2009 Forums with Dr. Bill

Atkinson, President & CEO

Don‘t miss the opportunity to talk infor-

mally with Dr. Atkinson about all that‘s

happening at WakeMed and hear his vi-

sion for the future. All employees and

volunteers can attend any session at any

facility, regardless of where you work.

Breakfast, lunch or snacks will be served

as appropriate.

Raleigh Camus Andrews Center Monday, February 23, 7:30 am Wednesday, March 4, 3 pm Cary Hospital Conference Center Wednesday, March 4, 7:30 am Thursday, March 5, 3 pm North Healthplex Third Floor, Conference Room Friday, January 30, 7:30 am Tuesday, February 24, 2:30 pm

Happy New Year! I hope everyone

had an enjoyable, restful holiday

season and has been able to find his

or her way back to WakeMed

through the ongoing construction

without too much difficulty.

Many thanks go out to the

volunteers who helped out with the

Omega Jewelry sale held December

8 in the Andrews Center. Despite

the struggling economy, we were

able to raise $4,659.15, which will

enable us to support future needs

within the hospital.

I am pleased to report that the

Volunteer board approved a funding

request from WakeMed‘s new

Wound Care Facility for the

purchase of DVDs to provide some

distracting entertainment for patients

who spend time in the Hyperbaric

Oxygen Chamber. Patients with

chronic, non-healing wounds are

placed inside this clear acrylic

chamber for two hours at a time and

are not able to bring anything inside

with them to take their minds off

their oxygen treatments. There is,

however, a video system that is

positioned outside the chamber that

can play DVDs for the patients

being treated. While our $500 grant

will purchase a number of age-

appropriate videos, the Wound Care

Facility would appreciate any

additional DVD contributions. If

you have DVDs you would like to

donate, please bring them to the

Volunteer Office. Thanks!

Our next fundraising event will be a

Uniforms 2U sale on Wednesday,

February 4 in the Andrews Center.

Anyone who can help with the sale

should sign up in the Volunteer

Office. If you‘ve never worked at a

sale before, come out and join us!

Stay warm!

Ann Wyker

The President’s Corner

PAGE 2

The Volunteers at WakeMed Raleigh Campus

The Volunteers at WakeMed Cary Hospital

Pat Quick, president

Ann Wyker, president

fundraisers for the year. Under the

leadership of Susan Alvey, the golf

committee has begun planning for

our annual October Golf Outing.

This event is a huge fundraiser that

requires months of planning. If any

of our volunteers would like to help,

please contact the Volunteer Office.

Your help will make a very

successful event even better.

Our sewing groups ended their year

by making 912 huggables and 616

hats during November and

December. These unseen volunteers

contribute so much to our families,

especially to the children. The board

will begin visiting these groups this

year to share patient comments with

them.

In the past, some departments have

held regular meetings with

volunteers in order to share

department news. This year most

hospital departments will begin

meeting with volunteers as needed.

Be looking for news regarding your

department‘s meeting plans.

Plans are already being made for our

Spring Business meeting on April

29. This year we are excited to host

the meeting at Cary Hospital‘s

Conference Center with a fun and

intimate reception to follow, also the

volunteer screening event will be

held on April 30. This year it will

include eye exams.

We are going to have a great year!

Pat Quick

It is my hope that each of you had a

wonderful holiday. I would like to

thank volunteers that took time

during this busy season, to volunteer

on Christmas Eve and Christmas

Day. I wish to extend a special thank

you to Pam and Bill Ayers for

entertaining staff, patients and their

families with holiday music. I know

everyone appreciated your kindness.

Hats off to all of you.

Your board began the new year with

their first meeting on January 9. We

are already planning programs and

Volunteer Spotlight WakeMed Raleigh Campus

~ Jesse Murphrey ~

PAGE 3

Volunteer Spotlight WakeMed Cary Hospital

~ Cliff Altobellis ~

My name is Jesse

Murphrey, one of ten

children raised on a

farm in Johnston

County. I graduated

from Corinth

Holder‘s High School

and immediately be-

gan working my first

job in Clayton, North

Carolina. I was

drafted into the U.S. Army and served my military duty over

seas in the Panama Canal Zone. After my military service, I

married and have been happily married for 45 years. We have

two wonderful daughters, one of which is a nurse at

WakeMed in Raleigh. We also have three of the world‘s best

granddaughters. (Not that I am in anyway bias.)

My wife and I now live in the Pilot Community near Zebulon

and attend Pilot Baptist Church. I retired in 1996 as the

Director of State Surplus Property. In April of 2006, I began

having crushing chest pains and was rushed to WakeMed via

EMS with a diagnosis of a severe heart attack. A Code

STEMI was called and team members were able to use the

best and most advanced life saving measures to save my life.

I was quickly taken to the cath lab, where two stents were

quickly inserted into the blocked arteries. All of this took

place in under an hour, and I was simply blessed that the

Lord, the staff, and the physicians at WakeMed had saved

my life. Six months later, I returned to WakeMed and had

very successful open heart surgery. I feel my volunteer work

at WakeMed is a mere token of my sincere appreciation of

the gift of life they gave to me. Being a volunteer at Wake

Med has been a rewarding experience in so many ways. I

truly enjoy sharing my personal experience, answering ques-

tions, and encouraging people facing these procedures. I have

also developed many wonderful relationships with the staff,

physicians and visitors. I have enjoyed working over 450

hours of volunteer work at WakeMed.

Another capacity that I serve as a volunteer is with the N.C.

Baptist Men Disaster Relief Ministry. I have actively served

with the team in relief efforts for hurricane Ike, Katrina, An-

drew, Hugo, Bonnie, Fran and Isabel. Working with the NC

Baptist Men, I worked as a volunteer in the NYC Trade Cen-

ter and the Pentagon disasters after September 11.

When I am not volunteering, I love to play golf, hunt, and

garden. Life is good and I enjoy it every day.

I am Cliff Altobellis and

I was born in Albany,

New York. Growing up,

my family lived in sev-

eral different locations

around the East Coast -

Syracuse, NY; Atlanta,

GA; Louisville, KY;

Houston, TX; and

Washington, DC - due to

my father‘s job with the

General Electric Com-

pany.

After three years in the U.S. Army and marriage, I

settled in Syracuse again. After we had been married a

few years, my wife, Nancy, decided to become an RN.

At that time, I also decided to work in hospitals.

After several years of employment at St. Joseph‘s

Hospital Health Center in Syracuse, I was promoted to

Director of Stores and Receiving and Central Sterile. I

served in this position for about six years before mov-

ing to the State University of New York Health Sci-

ence Center. There I spent two years in Central Sterile

before moving to the Operating Room to be Materials

Manager. I worked there for about 12 years before

retiring.

Following retirement in 2000, we moved to Black

Mountain, NC and then to Apex, NC in 2004. I am

also retired from the Army Reserves and volunteer in

several capacities at our church, Hope Community, as

well as at the hospital.

The reason I decided to volunteer at WakeMed Cary

Hospital was the wonderful care given to my daughter

during a visit to the Emergency Department and her

subsequent admission to the hospital. I offered my

services to the MPDC because of my past employment

experiences and have enjoyed my two years of service

in that department.

Portion of Raleigh Campus “Loop Road” Closed January 12 A large portion of ―Loop Road,‖

or the road that loops through

the Raleigh Campus, was closed January 12 to accom-

modate construction related to the new Raleigh Cam-

pus Patient Tower and the new P1 Parking Deck. The

portion of the road that is closed extends from just past

the Heart Center drop-off to the P5 Parking Deck en-

trance. This section of road will not re-open for ap-

proximately 15 weeks. Galahad Road will also remain

closed. See accompanying map for more details.

Visitors will still have access to Loop Road by entering

campus at the Emergency Entrance and following the

road past the Andrews Conference Center, Medical

Office Building and Patient Registration, all the way to

the P5 Parking Deck visitors‘ entrance. Beyond the P5

Parking Deck, the road will be closed.

As a result, staff and volunteers who park on campus

7 am – 7 pm will be required to only use the following

routes to and through campus to minimize traffic enter-

ing through the Emergency Entrance:

1. Turn off New Bern Avenue onto Sunny-

brook Road, and turn right at Falstaff. Enter

campus by turning right at the back of Park-

ing Lot 4 or the back of the P5 Parking

Deck.

2. Turn off New Bern Avenue onto Luther,

and turn left at Falstaff. Enter campus by

turning left at the back of the P5 Parking

Deck or Parking Lot 4.

Night staff (7 pm to 7 am) should continue to use Visi-

tor Parking and can use the Emergency/ new Visitor

Entrance to campus.

We appreciate your support and cooperation as we

continue to work to improve our facilities and meet the

growing health care needs of this community.

Map of the campus with the

new routes located on page 5.

Raleigh Campus Shuttle Service

There have been many questions regarding the Raleigh

Campus Shuttle Service for our customers. The re-

sponse to your questions is as follows:

1. Do we still have the shuttle? Yes we do.

2. When is the service available? The shuttle runs

from 8:00 am until 6:000 pm, Monday through

Friday. After these hours, customers can call

08171 (350-8171) and receive an escort ride

from the Police vehicle. Due to other calls for

service, it might take a few minutes as we only

have one vehicle/driver on duty at a time.

3. Is there a schedule? There are no scheduled

stops at this time

4. Are there regular stops for the shuttle? Loca-

tions? The shuttle is on a route and stops for

those who are waiting at the stop areas

(entrances to the buildings, area around parking

deck.) Visitors and patients can also call 08171

and request the shuttle pick them up at specific

areas throughout the route, for example: the

Health Park entrance, Adult Emergency Depart-

ment, Children‘s Emergency Department, Medi-

cal Office Building, Andrews Center and Heart

Center entrances. The shuttle will only pause at

these locations if there are no visible riders

waiting.

5. Is there information (elevators in decks, visitor

brochures) that explains the service? There are

only signs at the bus stop areas. However, the

drivers have been instructed to be alert and

watch for those who appear to be looking for a

ride, including around the P5 parking deck.

6. What alternatives do our guests have for assis-

tance? Visitors and patients can call 08171

(350-8171) and request the shuttle pick them up

at specific areas throughout the route. After

regular hours and on weekends, people can call

and receive an escort ride from the Police vehi-

cle, but due to other calls for service, it might

take a few minutes as we only have one vehi-

cle/driver on duty at a time.

LOOP ROAD CLOSING MAP

Cary Hospital Hospitalist

Program Announcement

Christy Henry, M.D. who serves as director of administra-

tive operations with Wake Faculty Physicians has assumed

the administrative functions of the Cary Hospital Hospital-

ist program.

David Thurber, Jr., M.D. who was named Cary Hospital‘s

first full time hospitalist in 2003 and has led the growth of

the program to date, will continue his clinical patient care

responsibilities at Cary Hospital as a superb clinician who

is devoted to the Hospitalist program.

1 East Moves to 2 East at

Cary Hospital

On the morning of January 15, Cary Hospital transitioned

all 1 East patients and equipment to 2 East. 2 East now

serves as a full-service, 28-bed Medicine Unit. The unit is

managed by Justin Kott, RN, who also manages 2 West

Telemetry. Moving patients from 1 East to 2 East provides

a quieter space for patients and will simplify operations for

physicians and caregivers by keeping all inpatients on the

second and third floors.

3 West will remain a Medical/Surgical unit with a long-

term focus on treating surgical patients. 2 West will

remain a Telemetry Unit focused on treating cardiac pa-

tients. 1 East will be closed until further notice, and pro-

vides us with additional clinical space for future growth.

This transition fits into Cary Hospital‘s long-term strategy

of establishing specialized nursing units to meet the needs

of our patients.

WakeMed is pleased to announce that Susan

Weaver, M.D., has been

named senior vice president of

WakeMed physician prac-

tices. In this role, Dr. Weaver

will oversee the operations of

WakeMed‘s multi-specialty

physician practices including

WakeMed Faculty Physicians

(WFP) and Wake Orthope-

dics. She will also provide

oversight for our teaching programs with Wake

AHEC and the University of North Carolina

(UNC) School of Medicine.

Prior to this appointment, Dr. Weaver served as

the executive director of Alliance Medical Minis-

try, a non-profit organization that provides af-

fordable, primary medical care to working unin-

sured families in Wake County. Since 2005, she

has held a dual role as executive director of Alli-

ance Medical Ministry and as director of Com-

munity Access with WakeMed, both of which

are geared toward improving access to care. She

assumed full-time responsibilities at WakeMed

on January 18.

―Dr. Weaver has proven herself as a physician

leader who is strong both administratively and

clinically. She has strong ties in the community

and is well respected by her peers,‖ said Dr. Bill

Atkinson, president & CEO. ―Additionally, it is

important that our physician leaders believe in

our mission and have the ability to deliver crea-

tive solutions for complex problems. Dr. Weaver

understands that these solutions often come from

relationships forged within the community, and

we look forward to having her as a part of our

senior leadership team.‖

Dr. Susan Weaver Named Senior Vice President of

WakeMed Physician Practices

Pharmacy Information

The Raleigh Campus Outpatient Pharmacy has

partnered with Human Resources to enhance our

employee/volunteer prescription drug discount

program. Several very common prescription drugs

are now available to all employees and their

dependents at significantly discounted rates.

We expect to grow this program over the years, but

for now, the medications available at discounted

rates include:

> Nexium

> Prevacid

> Protonix

For more details, visit:

http://wakemedweb/SiteContent/For%20The%

20Employee/Announcements/discount%20drug%

20flyer.pdf ,or call the Outpatient Pharmacy at ext.

08196.

WakeMed’s New Family Care Line

On December 15, WakeMed Raleigh Campus and

WakeMed Cary Hospital introduced the Family Care Line,

a new inpatient service that will allow family members or

loved ones to call and report a significant decline in their

loved one‘s medical condition when immediate assistance is

needed.

An extension of the Rapid Response Team (RRT) program,

this new service will immediately connect concerned loved

ones with a Clinical Administrator, 24 hours a day, 7 days a

week. While the first step for family members will always

be to talk with the patient‘s nurse, this service offers peace

of mind for families in the event their nurse isn‘t

immediately available and they feel significant concern for

their loved one. It is designed to give patients‘ loved ones

yet another method for communicating with the WakeMed

team.

The Clinical Administrator (CA) has a dedicated phone line

with a special ring tone just for Family Care Line calls to

ensure they are answered immediately. When the CA‘s

receive a call, they will talk with the family member to

understand the concerns. The CA will respond accordingly,

whether it requires immediately visiting the patient, calling

the nurse, care team and/or physician, or taking whatever

action the situation requires.

How It Works

If a family member notices a decline in their loved ones‘

condition, they should:

Step 1: Immediately notify nurse or caregiver staff

Step 2: Explain the concern and what has changed in their

loved one‘s condition

Step 3: If the family member feels the patient needs

additional help, call the Family Care Line

How to Call

Raleigh Campus: ext. 04444 or 350-4444

Cary Hospital: ext. 06600 or 350-6600

Information on the Family Care Line will be posted in

inpatient rooms, promoted on the TIGR (patient education)

television system and will be provided in the My Important

Papers folder that each patient receives upon admission.

Please also help educate our patients on this important

service.

Nutrition Information

Since Monday, December 1,

nutritional information for the

foods served at Café 3000 has

been displayed at each café

food service station. In addition, this nu-

tritional information is available on the

WakeMed Web. From the WakeMed

Web homepage, visit ―For the Employee‖

and click on ―Café 3000 Nutritional Infor-

mation.‖ The daily Café 3000 menu is

also available on the WakeMed Web by

visiting ―For the Employee,‖ then ―Café

3000.‖

This information is available to help you

manage your calories and food choices

when eating at Café 3000. Questions?

Please contact Alice Franklin, director,

Food & Nutrition Services at

[email protected]

.

http://wakemedweb/SiteContent/For%20The%20Employee/Announcements/discount%20drug%20flyer.pdf



http://wakemedweb.wakemed.org/viewDoc.asp?Keyword=ForTheEmployee

http://wakemedweb/viewDoc.asp?Keyword=ForTheEmployee

mailto:[email protected]

Cary Hospital Fundraising Results

The Volunteers at WakeMed Cary Hospital along with represen-

tatives from Reg. & Company hosted a jewelry sale on

December 4, 2008 in the Cary Hospital Conference Center. The

sale was a huge success thanks in part to the time and efforts

contributed by the following volunteers who worked the event.

Orly Margolis Della Staub

Denise Galloway Beth Turner

Tina Smith Regina Brest

Many employees and hospi-

tal visitors visited the sale

and were pleased with the

quality and pricing of the

items. Not only was it a fun

day, but the volunteer or-

ganization raised $1,493.73

that will be used to support

our hospital‘s programs and

services.

Raleigh Campus Fundraising Results

The Volunteers at WakeMed Raleigh Campus along with

representatives from Omega jewelry hosted a jewelry sale on

Monday, December 8. The sale was a huge success thanks in part

to the time and efforts contributed by the following volunteers

who worked the event

Sara Kirk Lois Brush

Marion Boissiere Diana Turner

Kay Green Carolyn LaRue

Many employees visited the sale and were extremely pleased to

see the variety and quality of items available. Not only did we

have a fun day, but we

raised $4659.15 in profits.

Just the Facts

Patient Safety Tips:

* Check with charge nurse before

food/beverages are shared with patients.

* Volunteers placed in the Intermediate Care

Nursery should pay special attention to

appropriate hand washing techniques, chang-

ing of disposable gowns and gloves before

holding each infant.

* Clarify instructions if you are not sure of

information. * Utilize two forms of patient identification: Ask patient to state their name. Ask patient to state date of birth. Verify name from caregiver. Check medical identification bracelet.

The Joint Commission (TJC):

* Has shortened their name to The Joint

Commission.

* Will survey 5 -6 days this year.

* Will start survey on any day of the week.

* Important that we always stay in a state of

readiness. Be prepared!

* Will continue to use the tracer methodol-

ogy.

* Ensures that we know and follow our own

policies.

Hand Hygiene:

* You can prevent the spread of infection by

properly washing your hands. If soap and

water is not available, utilize alcohol hand

sanitizer.

* Wash your hands before and after using

disposable gloves.

* Advise our customers where hand sani-

tizers are located (i.e., Critical Care Waiting

Room)

Special Letters

Raleigh Campus

Marie, I just wanted to let you know that Mindy

(Nguyen), our new volunteer has been fabulous!

What a great find, coming at a much needed time for

us. She is great all the way around, both in terms of

her skill set and her attitude. Thank you so much for

assigning her, we are having no trouble keeping her

busy because of her abilities! Meg Bach, Manager,

Health Park

Cary Hospital

Dear Mrs. Kelly,

I wanted to thank you so much. Your sincerity and

your commitment – as shown by the time you dedi-

cate to your volunteers – is inspirational to all who

enter the volunteer office to see your smiling face

week after week. The opportunities you have given

me in terms of volunteering and understanding the

true value of a hospital cannot merely be done jus-

tice with a mere thank you.

Sincerely,

Burcu Bozkurt

Cary Hospital Management Satisfaction Survey Ex-

cerpts

―The Tea Cozies Volunteer Program provides an

added-value service on Women‘s Pavilion.‖

Gail Douglas, Director, Food and Nutrition

―Excellent – We couldn‘t do it without them

(volunteers)!‖ Mickie Cothren, R.N.C. Edu-

cator

―The help and support provided by the volun-

teers is valued and appreciated.‖ Parker Tay-

lor, Manager, Medical Records

―Our volunteers are essential to the operation of

the main information desk and gift shop.‖

Tana Taylor, Manager, Visitor Services &

Gift Shop

Notes of Appreciation

Terry Davis cardiac rehab nurse, Healthworks, Raleigh

Campus gave appreciative accolades to the volunteers

working in her area. Here is what she had to say about

her outstanding volunteers..

Frank Johnson,

I so appreciate all you do for our Cardiac Rehab patients

in the 7 am class. They often tell me what a difference

you have made in their rehabilitation. You can reach

them on a level that the staff cannot, as a fellow patient. I

think of you as a staff member. Time and again you have

risen to whatever challenge was thrown your way. Tak-

ing on new patient orientation is just the latest of your

accomplishments. I cannot begin to count all the tasks

you do for me. Thanks for being there for us and our pa-

tients.

Wade Burnette,

Thank you so much for everything you do for our Car-

diac Rehab patients in the 11 am class. I always feel a

level of comfort when I know you are there looking out

for our patients. You have an innate sense when one of

the patients is not doing well and tell the staff so we can

intervene. I feel like you are my right (and left) hand as

you copy records for patients to take to their physician,

help new patients check in and learn the ropes, and

watch out for those who will never learn the routine! I

appreciate you.

Carle Cayton,

What on earth would we do without you on Tuesdays

and Thursdays? The filing would be piled up to the ceil-

ing, we would have no new charts for incoming patients,

we would run out of all our forms and old charts would

have taken over the closet! It amazes me how you excel

at any task you are given. When you call patients to re-

mind them of their upcoming orientation, I feel good

knowing they are receiving a professional, personal call

from a caring person. Thanks for being you.

Sev Mihajlov,

You are our newest volunteer and have quickly joined

the ranks of the other three as being indispensable. You

have taken on the task of learning a less than friendly

computer system and freed us from countless hours of

entering the patients‘ heart rates, blood pressures and

exercise data. We appreciate all you do for us.

WakeMed Career Expo

WakeMed‘s Workforce Development

Department hosted a High School

Health Careers Expo on November 24.

This event was held at the Andrews

Center at the Raleigh Campus. The

Volunteers at WakeMed Raleigh Cam-

pus and Cary Hospital sponsored a

booth at the Career Expo to share in-

formation with students regarding vol-

unteer opportunities and Medical Ex-

plorer Posts 10 & 11. At least 250 stu-

dents participated in the event.

Exit Comments The following are volunteers who have

relocated, gone back to school or left for other

obligations. This is what they said about their

volunteer experience:

Raleigh Campus

Kelly Hogan: ―I just wanted to thank all of you

for the opportunity to work with and volunteer

with WakeMed‘s IS Department. I really

enjoyed my time spent at WakeMed, the

experience I've received, the people I've met,

and the things I've learned. I will continue to

use some of the knowledge and experience I

received through volunteering.

Cary Hospital

Bob Schwalb: ―As a Radiology volunteer I was

impressed with the friendly and helpful manner

of the staff.‖

Michele Finlayson (Hospitality Pets - transfer to

Raleigh Campus): ―If I was having a ‗not so

great day‘ going there always made me feel

better & the dog loved the attention. People

were very polite as well.‖

Diane Crosmer: ―I thoroughly enjoyed it

(ED Liaison)! WakeMed is a very positive

environment and everyone was very pleasant

to work with!‖

Kathy Driscole: ―Thank you for the

opportunity to have been able to participate

in a most rewarding environment. Look

forward to volunteering again in the

future.‖ (Volunteer Office Support)

Sean McGrath: ―I enjoyed the experience (Day

Surgery) and look forward to working with you

in the future.‖

Costumed Volunteer With A Mission

Volunteer Matthew Smith brought smiles to our

patients and their families during the Christmas

holidays.

Donations Needed: Volunteer Services WakeMed

Cary Hospital & WakeMed Raleigh Campus

The Volunteer Services departments at Raleigh Campus

and Cary Hospital offer magazines, comfort items, word

puzzles, books and other select reading material to our

patents. Donations of gently used or new magazines,

novels (romance, mystery, westerns) and word puzzle

books will be greatly appreciated.

Criteria:

Magazines – Must be current. Monthly publications

published within the past 12 months are acceptable.

Weekly publications or news related magazines should

be no more than two months old. Gifts of a magazine

subscription in English or Spanish are accepted. If you

are donating magazines that have been delivered to your

home, the mailing address or any other personal identify-

ing information should be marked out or removed before

delivering to the hospital.

Books – Paperbacks are preferred. They must be

clean and odors free (no musty or moldy smell). Books

must fall into the category of light reading. Experience

tells us when a person is sick they most often stick with

materials that are easy to read that do not require intense

concentration.

Due to, and out of respect for, the diversity of our

customer base, reading material of a religious nature can-

not be distributed and therefore cannot be accepted.

New or gently used children‘s books (6 months – 5

years of age) are requested.

There is an urgent need at the Raleigh Campus for

Spanish, African American, and men‘s magazines.

There also is a need for crayons (large or small) and

coloring pencils.

Raleigh Campus: Wound Care Facility Library:

Current DVDs needed for patients to watch while

patients are receiving treatment in Hyperbaric

Oxygen Chamber.

Donations can be delivered to Volunteer

Services during regular business hours,

Monday - Friday, 8 am – 4:30 pm.

Volunteer Lorraine Shapcott

in the News:

Raising spirits with gingerbread

The News & Observer – December 24, 2008

Lorraine Shapcott tries to bring holiday cheer

to those in distress. Her medium is gingerbread,

and her venue is WakeMed's Critical Care

Unit. Lorraine, 54, of Garner has volunteered at

the Raleigh Campus since 2003. Two mornings

a week, she greets visitors at the front desk if

loved ones have been in a car accident or had a

heart attack.

Check out this website to read the full article

http://www.newsobserver.com/105/story/1344209.html

Remarks from Lorraine:

―I made a gingerbread house for the family

waiting room as I figured that it would be a

good diversion for the families we encounter.

We deal with families at the worst times of

their lives and I thought it might bring them a

little bit of comfort or distraction from their

troubles. I put the house on the ledge and

about fifteen minutes later, a family walked

into the waiting room crying. Their father had

just gone into the OR for bypass surgery.

When they saw the house, they stopped and

smiled and forgot about their troubles for a sec-

ond. I then knew it was worth the eight hours I

put into making it.‖

http://www.newsobserver.com/105/story/1344209.html

WakeMed Raleigh Campus Bow makers:

Take home project for individuals with

craft expertise! Will review basic skills

for making bows as needed for plants to

be sold in WakeMed‘s gift shop.

Charts Collation/Special Projects: Monday – Friday, 2 – 4 hours shifts

available, 8 am – 4:30 pm

Volunteers assist with assembling charts,

special projects: mailings, orientation

packets, data entry, filing in alpha or nu-

meric order and similar projects. Ability

to work alone or with groups. Ability to

collate and assemble as requested.

Flower Delivery: substitutes

Monday – Friday, 12 pm – 2:30 pm

Volunteer receives and sort flowers, e-

mail a Patient items, and gifts. Delivery

of flowers and gifts to patients. Must be

able to lift light items and walk dis-

tances.

Heart Center Area Volunteer:

Tuesday – Thursday, 2 - 4 hour shifts

available, 4 pm - 6 pm

Volunteers placed in the area should

have concierge focus, ability to sit for

long periods of time, walk, stand, inter-

act effectively with customers and have

an outstanding grasp of customer ser-

vice. Volunteer will assist customers in

way finding, provide information and

customer service in waiting area and

much more!

Hospitality Pets:

Flexible scheduling, 2-hour shifts avail-

able, Monday - Friday

Volunteer and canine team visits with

eligible and consenting patients.

Infection Control:

Monday – Friday, 2 – 4 hour shifts avail-

able, 8 am – 4 pm

Assist with data input, hand hygiene and

isolation protocols on patient care units.

Excellent opportunity for health related

career minded volunteer candidate.

Information Services:

Monday – Friday, 2 – 4 hours shifts

available, 8 am – 4 pm

Basic computer skills needed.

Office Support/Receptionist/Data

Entry: Many different areas avail-

able!

Health Park Information Desk;

Volunteer Services

Monday- Friday, 8 am – 4:30 pm, 2

– 4 hour shifts available,

General office/clerical support: data

entry, filing – alpha/numerical order,

sorting; receptionist duties; collation

projects.

Patient Access:

Monday – Friday: 8 am – 8 pm, 2 –

4 hour shifts available

Volunteers lend support to the regis-

trars and customers by assisting with

the admissions process by greeting

customers, transporting patients via

wheelchair, and escorting customers

to locations as appropriate.

Patient Relations: (Raleigh Cam-

pus / Zebulon Campus)

Monday – Friday: 2 – 4 hours shifts

available, 8 am – 4 pm

Volunteers to enhance customer ser-

vice and satisfaction by visiting pa-

tients and gathering feedback from

them to assist in improving services

and making a stressful visit less de-

manding. Ability to move freely

about facility, excellent communica-

tion skills, with good problem solv-

ing abilities. Must be able to write

legibly. Bilingual volunteers needed!

Sewing Individuals and Groups

Do you knit, crochet, sew? Your

talent is needed to assist with mak-

ing gifts for patients and family

members. Items include: huggables,

bereavement quilts for adult and

children‘s emergency departments,

lap quilts and many more items.

Spiritual Care:

Monday – Friday: 4 hour shifts pre-

ferred, 9 am – 4 pm

Receptionist duties; data entry; meet

and greet customers; answer tele-

phone;

WakeMed Faculty Physicians –

Orthopedic Transport Volunteer:

Monday – Thursday, 2-4 hour shifts

available,

7:30 am – 5 pm

Volunteer to escort patients via

wheelchair from Ortho Clinic to main

areas of hospital. Ability to interact

effectively, push wheelchair, utilize

motorized wheelchair, ability to way-

find.

Cary Hospital Floaters

Volunteers needed to cross-train to

cover volunteer positions in various

departments when volunteers nor-

mally scheduled are out due to illness

or vacation. Placement areas needing

Floaters include: Information Desk

(Main), Gift Shop, Patient Regis-

tration, Information Desk (Day

Surgery), Information Desk

(Radiology), Patient Relations

Hospitality Pets

Tuesdays (2nd & 4th of month), 10

am – 12 pm; Wednesdays 10 am – 12

pm and 6 pm – 8 pm, Thursdays (1st

& 3rd of the month), 10 am – 12 pm;

Fridays, 6 pm – 8 pm;

Sundays – flexible scheduling

Adult and canine volunteers visit with

eligible and consenting patients.

Material Processing & Distribution

Mondays and Wednesdays – flexible

daytime scheduling

Assist staff by helping with depart-

mental flow and processing, stock

supplies, supply delivery.

PLACEMENT NEEDS

PAGE 12

Patient Services

Flexible scheduling

Volunteers needed on adult nursing

floors primarily during mealtime shifts,

8 am – 10am, 11 am – 1pm and 4 pm – 6

pm. Duties include stocking supplies,

running errands, seeing to comfort needs

of patients, passing out and picking up

meal trays, filling water pitchers. With

special training may be asked to assist

with patient feeding.

Cardiopulmonary

Sundays, 8 am – 12 pm

Volunteers ensure a safe and comfort-

able environment within the testing area.

Volunteers provide safe, courteous and

timely transport of patients throughout

the facility by wheelchair. The volunteer

may also assist with other non-medical

duties such as light computer entry,

stocking supplies or running errands.

Emergency Department (back)

1st and 3rd Saturdays, 8 am – 10 am,

Every Saturday, 10am – 3 pm

Duties include stocking supplies, run-

ning errands and seeing to the comfort

needs of patients receiving emergency

services and their families.

Endoscopy

Mondays and Fridays, 8am – 12 pm

Volunteers needed to assist with stock-

ing supplies and patient transport on dis-

charge.

Patient Registration

Tuesdays, 12 pm – 4 pm (temporary);

Thursday, 12pm – 4pm

Greet Cary Hospital customers, assist

staff to ensure the smooth and efficient

flow of traffic through the registration

process, escort patients/families through-

out the facility.

Pharmacy – short term/

intermittent need

Monday – Friday

The Pharmacy is in need of one vol-

unteer each weekday that in addition

to regularly scheduled duties in their

assigned placement area would be

willing to devote approximately 30

minutes time to round through the

hospital to deliver medications that

are either too big or too sensitive to

transport through the tube system. If

interested in adding this duty on to

your scheduled routine, please con-

tact Bethany in the volunteer office.

Zebulon/Wendell:

Hospitality Pets:

Flexible scheduling, 2-hour shifts;

Monday - Friday

Volunteer and canine team visits

with eligible and consenting pa-

tients.

Business Center

Patient Financial Services

Flexible scheduling, Monday – Fri-

day

Assist staff by providing general

office and clerical support: data en-

try, filing, sorting, etc.

Corporate Center

Human Resources

Monday- Friday, 8 am – 4:30 pm, 2

– 4 hour shifts

General office/clerical support: data

entry, filing – alpha/numerical order,

sorting; collation projects.

Operations Center

Call Center

Monday – Friday, 8am – 4:30 pm, 2 –

4 hour shifts

Utilization of computer system to

assist in scheduling. Ability to enter

data, pull up data, fax information, sit

for periods of time, and sort in alpha

and numerical order.

PLACEMENT NEEDS

PAGE 13

Add to your Volunteer

Wardrobe!

WakeMed Raleigh Campus

Ladies, if you would like to add

a second volunteer uniform to

your ready-wear, ask about the

pink button up jackets with 3/4

length sleeve.

Prices are:

S—L 14.00

XL— 2 XL 16.00

Please contact the Raleigh

Campus Volunteer Services

department at 919-350-8293 if

interested.


February Carole Acquesta 6 Wendy A Ashley 18

Sunisha D Barbee 2 Samuel B Beaman 19

Martha Biggio 26 Melinda I Carr 19

Wanda Citero 5 Kevin C Crosslin 5

Ruth Anne Guy 2 Dolores R Haizlip 6

Mildred A Haney 23 Mary S Hinton 9

Hilary T Kelly 1 Lillian A Lipsky 21

Sophia N Malik 18 Thelma J Marrs 20

Carl Martin 9 Shayna M McCormack 12

Vsevolod S Mihajlov 12

Lorraine Oken 12 Ruth Parker 13

Marian Petty 3 Martha B Ramsey 28

Thomas K Reno 6 Marilyn A Tsipis 25

Ann Wyker 24

March Elaine E Allen 2 Marlene S Anthony 6

Robert Baker 9 Marion Boissiere 3

Brittany B Bristol 7 Virginia Broaden 16

Mildred Chavis 19 Alysa L Citero 21

Martha Daniel 11 Joan Gay 10

Anne Glade 29 Kay Green 24

Kerri M Habben 11 Deloris Johnson 18

Sadie M Johnson 3 Joann L Jones 4

Annie L Kearney 31 Timothy Lee 28

Linda J Lovell 23 Gisella I Medina 4

Scott S Mericle 16 Elsie E Mills 26

Jody Mitchell 11 Cameron N Norburn 26

Robert Pollard 3 Morjan B Rahhal 7

Marcie Reinhard 9 Samuel H Rosenberg 19

Veda D Scarboro 20 Gregory L Schmidt 2

Lorraine Shapcott 18 Ann Trochum 22

Eileen F Ugorcak 26 Nicole M VanWagenen 8

Lamanh T Vu 20 Catherine Walker 1

Elizabeth Williams 25 Jeanne Williams 19

Ahmad K Zein 30

Cary Hospital

February Susan Alvey 25 Davin Arroyo 24

Tandra Burson 22 Barbara Copperwheat 20

Annette Daum 9 Dave Davenport 18

Shelita Ellis 6 Sarah Enteen 19

Charles Evans 19 Robert Flederbach 25

Happy Birthday

PAGE 14

Varun Goswami 13 Norman Hankala 20

Gina Harry 22 Glenda Jensen 22

Marjorie Johnson 1 Anne Joyner 5

Kate Luckadoo 21 Nathalie Martin 4

Helen Maxim 17 Robert McAllister 28

Kimberly McBrayer 27 Ruth Miller 5

Kathleen O‘Sullivan 11 Madhu Ramanan 9

Susan ReCorr 19 Virginia Simmons 26

Lindsay Sun 14 Bill Zisa 7

March Joel Ali 25 Ruth Allbert 12

Tatsiana Astapka 11 Paula Bennett 8

Jackie Clements 5 Barbara Deal 8

Shirley Dunn 12 Janice Dunning 22

Barbara Farber 18 Madeline Hamady 14

Jeanette Hamm 20 Lee Lowell 19

Anne Miles 14 Sanjana Prabhu 24

Audrey Reynolds 18 Jean Sessler 13

Lillian Shapiro 25 LaVerne Shuty 20

Chetna Tailor 12 Beth Turner 14

Cindy Ware 18 LaRue Wayne 9

Raleigh Campus Medical Explorer Post

visit to Day Surgery—PACU

Thinking of the Following Volunteers


Greg Schmidt Maggie Clark

Barbara Gutknecht Wanda Citero

Robert Harrison Peggy Lewis

Carl Martin Joan Gay

Dee Haizlip

Hospitality Pets volunteer ―Lexie‖

WakeMed Cary Hospital

Frances Keener Gloria Murphy

Judy Rea

PAGE 15

Our Condolences To WakeMed Raleigh Campus

Ruth Maupin: death in the family

Gregory Schmidt: death in the family

Barbara Brown: death in the family

Lexie Williams: death in the family


Vivian Collins – death in the family

Bunny Thompson – death in the family


Hannah Barnes Maryscott Bennett Courtney Brown Simone Chambers Carla Cruz

Miheret Daba Dorothy Debnam Robert Harrison, III Carrieline Johnson Yash Mehta

Elsie Mills Brittany Minor Dung Nguyen Cameron Norburn Nicole O‘Neil

Michelle Portee Anna Singer Louisa Ukoch Nicole VanWagenen Lamanh Vu

Jessika Weldon


Joel Ali Flo Alluhuski Tatsiana Astapka Mary Baker Charise Chavies

Linda Craft Safaa Elayyan Hazel Ellis Anne Green Jeanette Hamm

Nikki Jarman Barbara Johnson Irma Jordan Kathy Knight Norma Lloyd

Annabelle Long Marisol Lopez Leslie Macpherson Mildred Motley Maryann Mullenbach

YuXuan Mao Nathalie Martin Opal Norris Shreyas Patel Mel Perkins

Tricia Perkins Mary Rigsby Nasirat Sayed James Schultz Idabell Stotler

Margaret Suggs Lindsay Sun Dorothy Thomas Edith Vandergriff Andrew Waltersdorf

Denise Wibran Judy Wilbur Frances Watkins Jessica Yost

In Loving Memory of Hospi-

tality Pets volunteer Jackson

Hayes—Our sympathy to Judy

Hayes and the rest of the

Hayes family

Volunteer Orientation


Monday, February 9, Conference Dining Room, 5:30

pm – 8:30 pm

Wednesday, February 18, Conference Dining Room, 1

pm— 4 pm

Monday, March 9, Conference Dining Room, 5:30 pm

– 8:30 pm

Wednesday, March 25, Conference Dining Room, 9:30

am—12:30 pm


Tuesday, February 3, Conference Center, 5:30 pm – 9

pm

Tuesday, February 17, Conference Center, 8:30 am –

12 pm

Tuesday, March 3, Conference Center, 5:30 pm – 9 pm

Wednesday, March 17, Conference Center, 8:30 am –

12 pm

Tour Dates


Wednesday, February 11, Volunteer Services,

9:30 am – 11 am

Thursday, February 26, Main Visitor Lobby (

Near Gift Shop), 6 pm – 7:30 pm

Wednesday, March 11, Volunteer Services,

9:30 am – 11 am

Monday, March 16, Main Visitor Lobby

(Near Gift Shop), 6 pm – 7:30 pm

To register, please call 919-350-8293


Thursday, January 22, Volunteer Services, 10 am

Thursday, February 5, Volunteer Services, 7 pm

Thursday, February 19, Volunteer Services, 10 am

Thursday, March 5, Volunteer Services, 7 pm

Thursday, March 19, Volunteer Services, 10 pm

To register, please call 919-350-2363.

PAGE 16

Calendar of Events


Uniforms 2 U , Wednesday, February 4, Andrews

Center Rooms 1 & 2, 7 am—4pm

Volunteer help is needed, please call 919-350-

8293 to sign up.

Blood Drive, Thursday and Friday, March 5 & 6,

Andrews Center Rooms 1 & 2, 7am—4pm

Volunteer help is needed, please call 919-350-

8293 to sign up.


Uniforms 2U2, Monday, April 6, 7 am – 4 pm,

Conference Center

Heart Saver Class: - Thursday, February 5 and

Thursday, March 5.

Call Education Services 350-2409 to register.


Congratulations to Jeff and Whitney Martin on their

November 29, 2008 marriage. Jeff is the grandson

of volunteer Carl Martin and his wife Velma.

Congratulations to volunteer Sheila Skinner on the

birth of her first grandson, Tralen born on January

12, 2009

Congratulations

Sewing Contributions

The efforts of our talented sewing volunteers bene-

fit WakeMed Health & Hospitals by providing us

with beautiful handmade items made especially for

our patients – young, old, big and small. These

gifts, made with such love and attention to detail,

add a dimension of comfort and care that is second

to none.

Many thanks to the individuals in our community

that sew independently and deliver their treasures

each month, to the individuals who sew and also

participate in our in-house volunteer programs and

to the sewing groups who meet on a regular basis.

All Sewing Volunteers will receive formal name

recognition in conjunction with the Annual Awards

and Recognition functions that will be held for each

WakeMed volunteer organization, The Volunteers

at WakeMed Cary Hospital and The Volunteers at

WakeMed Raleigh Campus, in October 2008.


Needles Club of Heritage

Happy Hearts of Heritage

Northern Wake Senior Center

Cary Senior Center

Threads of Love

Sunshine Seniors

NC Museum of Art

Countless individual sewers not associated with sewing groups


Apex United Methodist Church

Ann Foster Workshop

Carolina Preserve Yarn Spinners

Garner Senior Center – On the Mend

Harriet Kelner Workshop

Spring Arbor of Apex

Windsor Point Workshop

Countless individual sewers not associated with sewing groups

PAGE 17

Thanks for Your Donations WakeMed Raleigh Campus

Retail Services, Raleigh Campus: toiletry

items, books and magazines

Clinical Administrators—toiletry packets

Nancy Taylor—magazines

Bea Galphin— hats

Celeste Maddox—clothing items

Rejeanne LeFrancois—fabric for sewing

groups

John Goodwin—Gideons bibles

WakeMed Cary Hosital

Glenaire Retirement Center—magazines

Ann Rogers—fabric for sewing groups

Recycle your Christmas

Cards!

Instead of throwing your Christmas

Cards in the trash, bring them in to the

Cary Volunteer Services office. Vol-

unteer, Joan Carson, transforms the

used cards into beautiful gift tags for

next holiday season.

If you would like for us to add your

special remembrance, anniversary,

births, etc., please call your

Volunteer Services Department.


919-350-2363


919-350-8293

NURSING EDUCATION FUND CONTRIBUTION OPPORTUNITY

The Melissa Brown Memorial Nursing Education Loan Fund was established in memory of Melissa Brown, Great 100

Nurse and daughter of Peggy Brown, Manager of 3C Urology/Renal/Cardiology. The Volunteers at WakeMed Raleigh

Campus have administered this fund since 1991. The fund provides financial assistance to individuals seeking nursing

degrees from North Carolina colleges and universities. Please consider a contribution to this fund to support nursing

education and career development. For more information contact: Susan Hester, Director of Community Services at 350-

8005. Complete the form below and return to the Volunteer Services department at WakeMed Raleigh Campus.

BLOSSOMS FOR LIFE CONTRIBUTION OPPORTUNITY A special program developed by The Volunteers at WakeMed Cary Hospital, Blossoms for Life is a unique way to say

thank you for care you have received, to remember a loved one, to celebrate the birth of a child, to celebrate an anniver-

sary or to recognize special people and events. Recognition of the Blossoms for Life donors, memorials and honoraria are

on display in the Cary Hospital Conference Center. All gifts received by Blossoms for Life are used to fund programs

and services throughout the hospital. If you are interested in making a contribution, please complete the form below

and return the Volunteer Services department at Cary Hospital.

MELISSA BROWN MEMORIAL NURSING EDUCATION LOAN FUND

____________________________

Donor Name Address

AMOUNT OF DONATION: ___________________ In Memory/Honor of:

Mail to: The Volunteers at WakeMed Raleigh Campus Acknowledgment to be sent to:

Attn. Susan Hester, DCS Name

P.O. Box 14465

Raleigh, NC 27620-4465

Address

Please make your check payable to: The Volunteers at WakeMed Raleigh Campus

BLOSSOMS FOR LIFE CONTRIBUTION OPPORTUNITY

____________________________

Donor Name Address

AMOUNT OF DONATION: ___________________ In Memory/Honor of:

Mail to: The Volunteers at WakeMed Cary Hospital Acknowledgment to be sent to:

WakeMed Cary Hospital Name

1900 Kildaire Farm Rd

Cary, NC 27518

Address

Please make your check payable to: The Volunteers at WakeMed Cary Hospital

PAGE 18

Department of Volunteer Services

3000 New Bern Avenue

Raleigh, NC 27610-4465

a message of thanks from dr. bill atkinson, president & ceodr. bill atkinson, president &...

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