a lufthansa technik folyamat-orientált integrált irányítási rendszere rácz jános-lhtb kbsz...
TRANSCRIPT
A Lufthansa Technik folyamat-orientált integrált irányítási rendszere
Rácz János-LHTB
KBSz szakmai fórumSiófok
2008.10.07.
2008.10.07
KBSz fórum
Page 2
Tartalom
A struktúra
IQ MOVE alapok
Demonstráció
2008.10.07
KBSz fórum
Page 3
A struktúra
Do
InformationManagement
(TI)
Strategic Purchasing
(TN)
Logistics(LTL)
EnvironmentalManagement
Processes(TQ/U)
OccupationalSafety
Processes(PX)
Operational QM-
Processes(TQ)
Facility Management
(TV/F)
* and other Stakeholders (e.g. Authorities, the Public)
Re
qu
ire
me
nts
Fu
lfil
me
nt
of
Re
qu
ire
me
nts
Management Processes
Company-strategy (TV/S)
Human Resources (TP)
Controlling &Subsidiaries (TC)
Central QM-Processes (TQ)
Management of Poduct- and Service Implementation
Aircraft Maintenance (WF)
Central Customer Service Processes (TS)
Completion Center & Design Organisation (WL)
Aircraft Overhaul & VIP Jet Services (WD)
Aircraft Component Services (WG)
Engine Services (WT)
Marketing and Sales
(TS)
Management of Resources Measurement, Analysis, Improvement
Cu
sto
mer
s*
Cu
sto
mer
s*
Process-Oriented Integrated Management System
Finance- & Accounting
(TB)
Plan
Do
Act
Check
LHT Management Processes (TV)
2008.10.07
KBSz fórum
Page 4
A dokumentáció elemei
Management Manual Intranet-Based Integrated Documentation System
Document-database
Process-database
Requirement-database
Air Traffic Law – Quality–Environmental Protection – Occupational Safety
Documentation of the Process-Oriented Integrated Management System
++
…for quick reference …to view details
Air Traffic Law – Quality–Environmental Protection – Occupational Safety
2008.10.07
KBSz fórum
Page 5
Tartalom
A struktúra
IQ MOVE alapok
Demonstráció
2008.10.07
KBSz fórum
Page 6
Job Cards / Job Orders
Quality Procedures in the Intranet
Employee knowsrefers to
A megelőző állapot
Procedures of the business units
refers to
Procedures
360 Documentsà 10 – 25 Pages
WF
WD
TQ
…
…
TB
refers to
refers to
refers to
refers to
Refer to
OtherProcedures
Supplementsrefers to
Refer to
refers to34 Supplements
34 Supplementsà 10 – 25 Pages
1
2
3
…
…
34
refers to
refers to
refers to
Refer to
Quality Manual – Part 1
refers to140 Pages per Document
Q-Manual- Part 1
Refer to
Refers to
Quality Manual – Part 2
refers to
Q-Manual- Part 2
30 QM - Regulationsà 10 – 25 Pages
1
2
3
…
…
30
refers to
refers to
refers to
refers to
Valóban elolvasta az összes eljárást?
2008.10.07
KBSz fórum
Page 7
Job Cards / Job Orders
Quality Procedures in the Intranet
Employee knowsrefers toJob Cards / Job Orders
Quality Procedures in the Intranet
Employee knowsrefers to
Procedures of the business units
refers to
Procedures
360 Documentsà 10 – 25 Pages
WF
WD
TQ
…
…
TB
refers to
refers to
refers to
refers to
Refer tp
OtherProcedures
Procedures of the business units
refers to
Procedures of the business unitsProcedures of the business units
refers to
Procedures
360 Documentsà 10 – 25 Pages
WF
WD
TQ
…
…
TB
refers to
refers to
refers to
refers to
Refer tp
OtherProcedures
Procedures
360 Documentsà 10 – 25 Pages
WF
WD
TQ
…
…
TB
refers to
refers to
refers to
refers to
Refer tp
OtherProcedures
Supplementsrefers to
Refer to
refers to34 Supplements
34 Supplementsà 10 – 25 Pages
1
2
3
…
…
34
refers to
refers to
refers to
Supplementsrefers to
Refer to Supplementsrefers to
Refer to
refers to34 Supplements
34 Supplementsà 10 – 25 Pages
1
2
3
…
…
34
refers to
refers to
refers to
refers to34 Supplements
34 Supplementsà 10 – 25 Pages
1
2
3
…
…
34
refers to
refers to
refers to
verweisen auf
Quality Manual – Part 1
refers to140 pages per document
Q-Manual- Part 1verweisen auf
Quality Manual – Part 1
refers to
Quality Manual – Part 1
refers to140 pages per document
Q-Manual- Part 1
140 pages per document
Q-Manual- Part 1
Refer to
Refers to
Quality Manual – Part 2
refers to
Q-Manual- Part 2
30 QM - Regulationsà 10 – 25 Pages
1
2
3
…
…
30
refers to
refers to
refers to
refers to
Refer to
Refers to
Quality Manual – Part 2
refers to
Q-Manual- Part 2
30 QM - Regulationsà 10 – 25 Pages
1
2
3
…
…
30
refers to
refers to
refers to
refers to
Refers to
Quality Manual – Part 2
refers to
Quality Manual – Part 2
refers to
Q-Manual- Part 2
30 QM - Regulationsà 10 – 25 Pages
1
2
3
…
…
30
refers to
refers to
refers to
refers to
Q-Manual- Part 2
30 QM - Regulationsà 10 – 25 Pages
1
2
3
…
…
30
refers to
refers to
refers to
refers to
Have you already read all procedures?
Have you already read all procedures?
Mi az IQ MOVE rendszer rendeltetése?
The existing documentation consists of :
1. Quality Management Handbook (Part I + II)2. QM-Regulations3. Procedure Instructions4. Environmental Handbook and Procedures 5. Occupational Health and Safety Procedures
The aim of IQ MOVE is to replace the existing Lufthansa Technik management documentation.
To find all relevantprocedures quickly and
easily
‚The key performance indicator of IQ MOVE is acceptance by the employees...Everybody should find the information held in procedures quickly and easily.‘
Dr. Thomas Stüger, Chairman Product & Services,Lufthansa Technik AGMember of the IQ MOVE Review Board
The vision:
2008.10.07
KBSz fórum
Page 8
A biztonság alapjai
..to achieve the highest
safety level through
excellent procedures
to be informed to be qualified
Knowledge
Know How,Awareness
Talent, Expertise
Competence Leadership
Attitude
Ambitionto be
expectedto havethe time
Motivation Organisation
The part of IQ MOVE is to present information in a quick and easy way –nothing more and nothing less!
2008.10.07
KBSz fórum
Page 9
Microsoft Word.lnk
ProcessDatabase
DocumentDatabase
Process 1
Process 2
Process 3
Process 4
Microsoft Word.lnk
Microsoft Word.lnk
Microsoft Word.lnk
for all employees
Pro
ce
ss
Ma
na
ge
me
nt
RequirementDatabase
§
2. interpretieren,
1. Anforderungen erfassen,
laws,standards &external regulations contracts,
specifications
Corporate policies & principles
§
2. Interprete requirements,
3. Assign tasks,
1. Document requirements,
A követelmények integrálása az eljárásokba
forauthorities, certifiers, customers,internal requirement managers
Re
qu
ire
me
nt
Ma
na
ge
me
nt
4. Integrate tasks
2008.10.07
KBSz fórum
Page 10
A folyamatok megjelenítése az IQ MOVE rendszerben Process Map
Swim Lanes
Info-Box
Task Related Document
Target Group:Process Owners and Managers
Target Group:Experienced Staff
Target Group:Less experienced Staff,
Newcomers
Le
ve
l o
f D
eta
il
High
Low
City Map
RegionalMap
State Map
2008.10.07
KBSz fórum
Page 11
Process MapProcess Owner & Excecutives
A legjobb megjelenítést nyújtja a munkavállaló eseti igényének megfelelően
The way we map our processes
Microsoft Word.lnk
Swimming LanesExperienced Employees
Info BoxInexperienced Employees
Microsoft Word.lnk
Task Related Documents
Organisational Charts
11
2233
Different access paths(Acces points, see , , ) to the procedures in order to satisfy different information demands...
My Processes.............
My Workplace
Process Map
Process Owner View.......
Search
Organisational Charts.....
11
22
33
e.g.
332211
Glossary
2008.10.07
KBSz fórum
Page 12
Ahogy régen csináltuk, s ahogy most készül
früherOne author perprocedure instruction
(but >260 authorsin total)
Manyusers
The way we used to publish procedure instructionsThe way we used to publish procedure instructions
A typical ‚Process ModelingTeam‘ consists of ….
ProcessSpecialists
Know the process in detail
Process Owner
ProcessModeler
Knows the process in itscontext
Knows how to model processes,expert in moderation techniques,
skilled in working with teams, familiar with the IQ MOVE
philosophy
The way we will model processesThe way we will model processes
Never endingcoordination
processes
2008.10.07
KBSz fórum
Page 13
Tartalom
A struktúra
IQ MOVE alapok
Demonstráció
2008.10.07
KBSz fórum
Page 14
Live Demonstration of theIQ MOVE
Intranet Application
Live Demonstration of theIQ MOVE
Intranet Application
2008.10.07
KBSz fórum
Page 15
Köszönöm a figyelmet!