9. mgmt2110 ch11 communication part 1

7/23/2019 9. MGMT2110 Ch11 Communication Part 1

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Warm Up Exercise

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Communication



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Discuss with your team members,

What does each of the following mean?

• Why don’t I take you to dinner tonight?



•

Why don’t I take you to dinner tonight?



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What is Communication?

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transmitted understood

intended meaning



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Expression

Control

Motivation



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accuracy

leadership

satisfaction



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explained quickly

forgottten,

not well thought

black & white,

can be forwarded

more engaging,

express something

need to observe

no instant reply



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Disadvantages

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Speed

Feedback

correct

distorted



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interactive

travel



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•

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verifiabletime

feedback

read



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potential



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Advantages

Body languageconveys:

•

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Disadvantages

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•

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emotional intonation/emphasis



Case Study: An Underwater Meeting

9. mgmt2110 ch11 communication part 1

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