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CH11 Communication

製作人：心碩二 吳瑞珊

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Agenda

• Functions of Communication• The Communication Process• Direction of Communication• Interpersonal Communication• Organizational Communication• Choice of Communication Channel• Barriers to Effective Communication• Current Issues in Communication

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Communication

• No Group can exist without communication: the transference of meaning among its members.

• Communication must include both the transference and the understanding of meaning

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Functions of Communication

• Control– authority 、 formal guidelines 、 informal

communication

• Motivation• Emotional Expression• Information

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The Communication Process

• Communication Process

• Formal Channels– Established by an organization

• Informal Channels– Individual choice

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Direction of Communication

• Downward– High level→lower level

• Upward– Lower level→high level

• Lateral– Same level to communicate

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Interpersonal Communication

• Oral Communication– Speed and feedback– Surfaces and passed

• Written Communication– Tangible and verifiable– Time-consuming and no feedback

• Nonverbal Communication

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Organizational Communication-1

• Formal Small-Group Networks

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Organizational Communication-2

• The Grapevine– It is not controlled by management

– Perceived by most employee is more believable than formal communiques

– Largely used to serve the self-interests of the people within it

– Response grapevine situation• Important to us

• Ambiguity

• anxiety

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Organizational Communication-3

• Computer-Aided Communication– E-Mail– Instant Messaging– Intranet and Extranet Links– Videoconferencing

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Organizational Communication-4

• Knowledge Management– A process of organizing and distributing an

organization’s collective wisdom so the right information gets to the right people at the right time.

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Choice of Communication Channel

• Communication channels

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Barriers to Effective Communication

• Filtering• Selective Perception• Information Overload• Emotions• Language• Communication Apprehension

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Current Issues in Communication

• Communication Barriers Between Women and Men– Men use talk to emphasize status, and

women use it to create connection!

• Silence as Communication• “Politically Correct” Communication

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Current Issues in Communication

• Cross-Culture Communication– Culture Barriers

• Semantics• Word connotations• Tone difference• Different among perceptions

– Culture Context• High/low-context cultureb

– A Culture Guide

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Thank you for your listening !!