8 Steps to Sustainable Organizational TransformationLeading Change in Complex Human Service Environments*8 Steps to Transformation

8 Steps to Transformation

Stages of ChangeUrgencyAuthorityVisionEngagement

EmpowermentMomentumMandateAnchorage

*8 Steps to Transformation

8 Steps to Transformation

UrgencyCommunicate a clear sense of urgency that motivates the necessary attention and learning*8 Steps to Transformation

8 Steps to Transformation

AuthorityGive change leaders the power, resources and time to make the change happen*8 Steps to Transformation

8 Steps to Transformation

VisionArticulate a consistent and clear vision of the new systems purpose, design, operations and highlights*8 Steps to Transformation

8 Steps to Transformation

EngagementChange leaders share both the urgency and the vision with their units and engage everyone in the change effort*8 Steps to Transformation

8 Steps to Transformation

EmpowermentLeaders, teams and programs implementing the new system are given the power, permission and flexibility to overcome the inevitable obstacles *8 Steps to Transformation

8 Steps to Transformation

MomentumTeams identify and take advantage of short-term wins to build momentum*8 Steps to Transformation

8 Steps to Transformation

MandateChange teams have the mandate and authority to consolidate the short-term wins and keep moving forward

*8 Steps to Transformation

8 Steps to Transformation

AnchorageThe new system must be anchored in the organizations culture, infrastructure and community relationships*8 Steps to Transformation

8 Steps to Transformation

Passion Drives ChangeChanging behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.

John Kotter - The Heart of Change*8 Steps to Transformation

8 Steps to Transformation

Vision Focuses Change*8 Steps to Transformation

8 Steps to Transformation

Performance Measures Drive ChangePeople produce what is measured So be careful what you keep track of The better the alignment with vision and value -The more likely people will rise to the challenge*8 Steps to Transformation

8 Steps to Transformation

Human Factor Engineering*If you keep putting different people in the same situation, and they keep making similar mistakes Maybe its the situation and not the people!8 Steps to Transformation

8 Steps to Transformation

8 Steps to Transformation*Change LeversLanguageReaction to crisesAttention and recognitionShared learning experiencesAllocation of rewardsConsistency/RepetitionFramingCriteria for selection and dismissal

8 Steps to Transformation