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Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
1
Cat Depot – BFAS, July 2015
Will You Still Love Me TomorrowWill You Still Love Me TomorrowWill You Still Love Me TomorrowWill You Still Love Me Tomorrow????
Cat Depot – BFAS, July 2015
When the Adoption FailsWhen the Adoption FailsWhen the Adoption FailsWhen the Adoption Fails
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
2
Cat Depot – BFAS, July 2015
Adoption Strategies for Success
• Put the emphasis on the “front end”
• Tools of the trade
• Think Match.com
• ASPCA Meet Your Match
• Feline-ality (part of meet your match)
• 19 questions that determine a match
Cat Depot – BFAS, July 2015
Tips and Tricks to Finding Homes that Stick
• Download “All Things Feline”
• Every employee and volunteer can make a difference
• Library of resources (handout)
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
3
Cat Depot – BFAS, July 2015
Reasons for Long-Term Returns
• Moving
• Deceased
• New family member with allergies (baby or boy/girl friend)
Cat Depot – BFAS, July 2015
Reasons for Short-Term Returns
• Behavioral
• Allergies
• Financial
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
4
Cat Depot – BFAS, July 2015
Good News – Staff and volunteers can teach
“STAY”
• Pet Safety Net• 33% success rate
Cat Depot – BFAS, July 2015
Education
• Behavioral Videos• Jackson Galaxy
• Proper introduction of cat to cat, cat to dog, or cat to children
• Resources• National websites
• Seminars and Webinars
• BFAS
• Pet Safety Net
• Maddie’s
• HSUS
• ASPCAPro
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
5
Cat Depot – BFAS, July 2015
Education
• Develop a library
• Cat communication
• Litter box aversion
• Cat aggression
• Introducing a new cat
• Cat training
Cat Depot – BFAS, July 2015
Coaching Techniques to Improve Outcome
• Start over
• Introductions
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
6
Cat Depot – BFAS, July 2015
Coaching Techniques to Improve Outcome
• Instructional Videos
• How to trim nails
• Towel wrap – how to use and when to use
• How to load a carrier
• Create your own
Cat Depot – BFAS, July 2015
Coaching Techniques to Improve Outcome
• Playtime
• Appropriate toys
• Patience
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
7
Cat Depot – BFAS, July 2015
Coaching Techniques to Improve Outcome
• Follow up calls
• Two days
• Two weeks
• More
Cat Depot – BFAS, July 2015
Medical Support to Keep Them Home
Provide alternate care
• Low cost veterinary services
• Local resources
• Humane organizations
• Fairy Tail Endings
• Local veterinarians
• Honored vet program
• Discounts for first visit, dental care
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
8
Cat Depot – BFAS, July 2015
Medical Support to Keep Them Home
10 day window
• Sick
• Questions re: potential illness
Cat Depot – BFAS, July 2015
Preventative Measures
Write waivers with explanations
• Cats from hoarding cases
• Chronic conditions
• Transparency
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
9
Cat Depot – BFAS, July 2015
Volunteers
• Train to make/take calls
• Forward information/videos/advice
• Home visits
Cat Depot – BFAS, July 2015
Communications
• Encourage feedback
• Photos
• Short articles
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
10
Cat Depot – BFAS, July 2015
Communications
• Feature Success Stories
• Website
• Newsletters
Cat Depot – BFAS, July 2015
When a Trade is Inevitable
• 30 day window
• No money back
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
11
Cat Depot – BFAS, July 2015
Return Policy – Eliminating the Unannounced
Drop Off
• What does your policy say?
Cat Depot – BFAS, July 2015
Shelley Thayer, Executive Director
Cat Depot
2542 17th Street
Sarasota, FL 34234
www.catdepot.org(941) 366-2404
Credits:
Paul Boivin
Bujor Burlacu
Leslie Choucard Photography
Lynn Rasys
Connie Summers Photography
Will You Still Love Me Tomorrow? Post-adoption Follow-Up for Dogs and Cats (Mike Kaviani, Shelley Thayer)
Best Friends National Conference, July 16-19, 2015
12
Cat Depot – BFAS, July 2015
Will You Still Love Me TomorrowWill You Still Love Me TomorrowWill You Still Love Me TomorrowWill You Still Love Me Tomorrow????