2show comunicação e marketing - fnq.org.br · 1969. 2016. 1994. 1946. embraer is privatized,...

10/18/2016

Embraer ExcellenceFNQ Good Practices International Forum

1969

2016

1994

1946

Embraer is privatized, fusing technological and industry expertise with an entrepreneurial approach.

Embraer is one of the world’s leading manufacturers of commercial and executive jets, with substantial and growing operations in defense and security.

Federal Government creates Embraer to develop aeronautical engineering and manufacture aircraft in Brazil.

Brazil launches a national strategic aerospace initiative via the Aeronautics Technical Center (CTA) and the Technological Institute of Aeronautics (ITA).

This

info

rmat

ion

is pr

oper

ty o

f Em

brae

rand

can

not b

e us

ed o

r rep

rodu

ced

with

out w

ritte

n pe

rmiss

ion.

DIVERSITY IS WEALTH

MORE THAN 2,300EMPLOYEES IN JOINTVENTURES AND AFFILIATES

19THOUSAND

MORE THAN 19,000 EMPLOYEES FROM OVER 20 COUNTRIES

2.3THOUSAND

This

info

rmat

ion

is pr

oper

ty o

f Em

brae

rand

can

not b

e us

ed o

r rep

rodu

ced

with

out w

ritte

n pe

rmiss

ion.

USANashville

Fort LauderdaleMelbourne

MesaWindsor Locks

JacksonvilleIrwindale

BRAZILSão José dos CamposGavião PeixotoBotucatuTaubatéBrasíliaBelo HorizonteSão PauloRio de JaneiroSorocabaCampinas

PORTUGALÉvora

Alverca - OGMA

UNITEDKINGDOMFarnborough

FRANCELe Bourget

UAEDubai

CHINABeijing

SINGAPORESingapore

IRELANDDublin

WHERE WE OPERATENETHERLANDS

Amsterdam

This

info

rmat

ion

is pr

oper

ty o

f Em

brae

rand

can

not b

e us

ed o

r rep

rodu

ced

with

out w

ritte

n pe

rmiss

ion.

ATECHBRADARSAVISVISIONA

EMBRAER CAEEAST (AERO SEATING TECHNOLOGIES)

EZAIR

OGMA

EMBRAER CAE

JOINT VENTURES & AFFILIATES

This

info

rmat

ion

is pr

oper

ty o

f Em

brae

rand

can

not b

e us

ed o

r rep

rodu

ced

with

out w

ritte

n pe

rmiss

ion.

COMERCIAL AVIATION

EMBRAER 175ERJ 145 XR

EMBRAER 190

EMBRAER 170

E190-E2EMBRAER 195 E 195-E2E175-E2

ERJ 140 ERJ 145ERJ 135

EXECUTIVE AVIATION

LEGACY 500PHENOM 300 LEGACY 450

LEGACY 650 LINEAGE 1000ELEGACY 600

PHENOM 100E

PATRULHA MARÍTMA

DEFENSE & SECURITY

KC-390AEW&C MULTI INTELA-29 SUPER TUCANO

CUSTOMERS

AIRLINES COUNTRIES

90 62 1.7++

This

info

rmat

ion

is pr

oper

ty o

f Em

brae

rand

can

not b

e us

ed o

r rep

rodu

ced

with

out w

ritte

n pe

rmiss

ion.

AIRCRAFT INOPERATION

THOUSAND

* E-Jets families and ERJ only; scheduled and non-scheduled airlines.

COMMERCIAL AVIATION

EXECUTIVE AVIATIONCUSTOMERS

COUNTRIES

1000 60JETS

DELIVERED

+

This

info

rmat

ion

is pr

oper

ty o

f Em

brae

rand

can

not b

e us

ed o

r rep

rodu

ced

with

out w

ritte

n pe

rmiss

ion.

DEFENSE & SECURITYCUSTOMERS

ARMEDFORCES

50 +Note: Excludes undisclosed clients This

info

rmat

ion

is pr

oper

ty o

f Em

brae

rand

can

not b

e us

ed o

r rep

rodu

ced

with

out w

ritte

n pe

rmiss

ion.

10

ENTERPRISEEXCELLENCEPROGRAM

EMBRAER 2007Delays

Problems in the fleet

After Sales Insatisfaction

People insatisfaction

Loss of aeronauticculture

Talents leaving

New Competitors

Oil Prices

Inefficient processes

Inneficient operations

Apresentador

Notas de apresentação

Programa de Excelência Empresarial Embraer – P3E �Programa de Excelência Empresarial Embraer (P3E), um sistema baseado em um modelo japonês que tem por objetivos levar a gestão, os processos e os produtos Embraer ao nível de excelência a partir da melhora na capacitação de todos os empregados e lideranças da Empresa. Os quatro pilares que fundamentam o P3E são: O desenvolvimento da cultura organizacional da Embraer O desenvolvimento das pessoas A formação contínua de líderes e de suas habilidades de gestão A busca da excelência e eficiência em todos os processos da Empresa Este último utiliza-se do Kaizen, na filosofia Lean, para melhorar os processos de maneira integrada.��O programa desenvolveu-se a partir da constituição, baseada no fluxo de valor da Empresa, de células de melhoria contínua. O avanço das células nas etapas do programa passa por um processo de certificação que tem início na qualificação básica e passa, sucessivamente, aos níveis bronze, prata e ouro, de acordo com a performance. Utilizam-se diversas ferramentas para o treinamento dos empregados e de manutenção excelente das operações em cada setor. Todo participante de cada uma das células tem autonomia para resolver problemas. Para isso há as clínicas de qualidade, que identificam as dificuldades e possibilitam a reparação de erros. Há também a matriz de habilidade, que mostra as capacidades técnicas das pessoas de cada célula e, com isso, permite ajustes e treinamentos necessários. O trabalho de treinamento de líderes é feito em três etapas: a) o programa para novas lideranças; b) o aperfeiçoamento das habilidades de comando; c) a formação de novos empresários, com o objetivo de garantir a perpetuidade do negócio. O líder deve estar sempre alinhado com os valores do P3E para contagiar os subordinados e, com isso, reduzir o desperdício e aumentar a competitividade da Embraer. O programa estabeleceu ainda, uma cultura de expressão em que os empregados expõem soluções e inovações ao processo operacional e de gestão, além de novos valores para a Embraer: importância das equipes para o sucesso da Empresa, o servir bem aos clientes, a busca contínua pela excelência, a inovação como marca da Empresa, o pensamento global e o alinhamento com a sustentabilidade.

Timeline2007

LaunchJul/2007

EMBRAER ENTERPRISE EXCELLENCE PROGRAM

Apresentador


6 – mandamos 16h34 2show - Simplificamos o esquema, como solicitado.

Timeline2007 2008

P3E LaunchJul/2007

Cultural Mapping

Our Values

Boldness and Innovation are our hallmark

Global Presence is our frontier

We strive forcompany excellence

We build a sustainable future

Our people are what make us fly

We are here to serveour customers

CULTURE

Apresentador


8

Timeline2007 2008 2009 2010

P3E LaunchJul/2007

1st KaizenWeek

1st Cell

Cultural Mapping

1st Qualified

Cell

3P Final Assy Line

1st Bronze Cell

1st Silver Cell

Our Values

EnterpriseExcellence

Be the best company to create sustainable Stakeholder Value

SatisfiedStakeholdersBusiness results

and improvements in the value

streamApplication, predictability and

stability of processes

results improvements

for the stakeholders.

RECOGNITION

The journey towards Enterprise Excellence begins, structuring

of activities, and operational routines begins

QUALIFICATION

BRONZE

SILVER

GOLD

BUSINESS EFFICIENCY

Apresentador


60

Time

Perf

orm

ance

Necessary Evolution

• Tools and Methodologies• Bold goals• Attitude Change

BUSINESS EFFICIENCY

• Share the same results• ... which comprise part of the Value Stream

INPUTOUTPUT

• People who may be from different areas

CONTINUOUS IMPROVEMENT CELLS

Timeline2007 2008 2009 2010

P3E LaunchJul/2007

1st KaizenWeek

1st Cell

Cultural Mapping

1st Qualified

Cell

3P Final Assy Line

1st Bronze Cell

1st Silver Cell

Our Values

SupportedSelf

Assessment

MANAGEMENT MODELSELF ASSESSMENT

2010

Level 3314 Points

Apresentador


14

Timeline2007 2008 2009 2010 2011 2012

P3E LaunchJul/2007

1st KaizenWeek

1st Cell

Cultural Mapping

1st Qualified

Cell

3P Final Assy Line

1st Bronze Cell

1st Silver Cell

Our Values

SupportedSelf

Assessment1st Gold

Entrepreneur Leader

InnovaProgram

FINEP Innovation

Award

PEOPLE

2007

62,10% 2010

77,70%

2009

70,40%

2008

60,60%

2014

86%

2013

83,70%

2011

82,60%

2015

89%

Apresentador


10

Timeline2007 2008 2009 2010 2011 2012 2013

P3E LaunchJul/2007

1st KaizenWeek

1st Cell

Cultural Mapping

1st Qualified

Cell

3P Final Assy Line

1st Bronze Cell

1st Silver Cell

Our Values

SupportedSelf

Assessment1st Gold

Entrepreneur Leader

InnovaProgram

FINEP Innovation

Award

Results # Assessment

Timeline2007 2008 2009 2010 2011 2012 2013 2014

P3E LaunchJul/2007

1st KaizenWeek

1st Cell

Cultural Mapping

1st Qualified

Cell

3P Final Assy Line

1st Bronze Cell

1st Silver Cell

Our Values

SupportedSelf

Assessment1st Gold

Entrepreneur Leader

InnovaProgram

FINEP Innovation

Award


EVOLUTION

P3E Evolution

It is to be a company that creates more value for its stakeholders and maintains this performance over

time, in a sustainable way.

WHAT IS EXCELLENCE TO EMBRAER?

Our goal is to always be the first option when the time comes for our stakeholders to choose.

Apresentador


Now it is time to talk about Excellence, which unites all the concepts. Who here can tell me what excellence is? (We suggest you let the team take part, eliciting thoughts along these lines. If you can, write down key words and integrate with the meaning we shall explain below). (Click to make the definition pop up) Everything that you said is correct, because striving for business excellence is one of our Values and this is part of our daily work. However, in this P3E evolution, we shall work with this meaning. (We suggest you read out aloud) It is essential that we are well versed on this meaning, as it is on what our actions will be based from here on out. This definition comprises three concepts: VALUE, STAKEHOLDER and EXCELLENCE. IMPORTANT: When we achieve excellence, because we are a company that most creates value, we consequently expect to be the preferred choice for our stakeholders.

OUR STAKEHOLDERS

SHAREHOLDERS

CUSTOMERS

PEOPLE

SOCIETY ANDENVIRONMENT

PARTNERS

Apresentador


Slide 37 –

OUR STAKEHOLDERS’ VALUESSHAREHOLDERS CUSTOMERS PEOPLE

SOCIETY &ENVIRONMENT PARTNERS

ECONOMIC

AVAILABILITY

FINANCIALHEALTH

PERFORMANCE

OFFERS /COMPETITIVE

MARKET SOLUTIONS

SAFETY

SOCIAL,ENVIRONMENTAL,

WEALTH ANDWELFARE

INTEGRITY ANDPERPETUITY PROFESSIONAL

AND PERSONALSATISFACTION

ENTERPRISE EXCELLENCE

EXCELLENCE PULLED…

…DELIVERED BY VALUE STREAMS

Value for thestakeholders

Excellent and Lean Processes

Respect theValue Stream

SustainableResults

ExcellenceGoals

ProcessMaturity

Continuous Improvement

CorporateRequirements Compliance

ENTERPRISE EXCELLENCE CRITERIA

Apresentador


80 – slides extras

Timeline2007 2008 2009 2010 2011 2012 2013 2014

P3E LaunchJul/2007

1st KaizenWeek

1st Cell

Cultural Mapping

1st Qualified

Cell

3P Final Assy Line

1st Bronze Cell

1st Silver Cell

Our Values

SupportedSelf

Assessment1st Gold

Entrepreneur Leader

InnovaProgram

FINEP Innovation

Award


EVOLUTION

NationalQualityAward

P3E Evolution

Entrepreneur Leader

Academy

LEADERSHIPENTREPRENEUR

LEADER

ACADEMY

Apresentador


11

EXCELLENCE MODEL

2010Level 3 (251-350) (314 points)

2011Level 5 (451-550)(547 points)

2012Level 7 (651-750)(683 points)

2013Level 7 (651 – 750)(777,5 points)

2015 – Magna cum laudeLevel 8 (751-850)

(738,8 – 777,2 points)

2014 - PNQLevel 7 (651 – 750)(726-764 points)

Apresentador


14

EXCELLENCE NEVER ENDS...2007 2008 2009 2010 2011 2012 2013 2014 2015

P3E LaunchJul/2007

1st KaizenWeek

1st Cell

Cultural Mapping

1st Qualified

Cell

3P Final Assy Line

1st Bronze Cell

1st Silver Cell

Our Values

SupportedSelf

Assessment1st Gold

Entrepreneur Leader

InnovaProgram

FINEP Innovation

Award


EVOLUTION

NationalQualityAward

P3E Evolution

Value StreamManagement

PriorityProjects

EntrepeneurLeader

Academy

2nd Cultural Mapping

PRESENTATION THIS INFORMATION IS THE PROPERT OF EMBRAER AND CANNOT BE USED OR REPRODUCED WITHOUT AUTHORIZATION IN WRITING.

Sandro Giovanni ValeriCorporate Innovation

[email protected]

Thank you!

mailto:[email protected]

2show comunicação e marketing - fnq.org.br · 1969. 2016. 1994. 1946. embraer is privatized,...

Documents