Tiffany Rene Meriles Boca Raton , FL 33431 561-906-8826

TiffanyMeriles@yahoo.com

Objectives I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful Skills Highly efficient in the ability to multi task. I am often managing and moving a lot of people around at the

same time, tracking their movements and keeping tabs on what they need. Excellent communication skills, I’m great at listening and speaking to people by radio and phone, often

in some state of distress. I have the ability to listen, speak plainly and communicate effectively Problem-Solving Skills: I am able to prioritize the most important situations, and think quickly on my

feet. Dispatch |Customer Service | Comcast Cable June 2004 – February 2016 Responsible for providing basic support of all scheduled work orders in the field to increase

efficiency and meet work order fulfillment. On average routed 50-150 field technicians daily. Provides support for inbound calls from Technicians related to sales and basic changes required

on work orders. Acts as a liaison between the Customer Service department and Technicians. Runs basic reports for Fulfillment operation and maintains daily operational records which

include account credits, escalation of issues, and referral requests.

Service Coordinator |Intranet Communications Group February2016- Current This position functioned as the frontline interface with ICG’s customers, ICG’s service

technician(s) and subcontractor partners. Create service request(s) and issue to outbound subcontractors & ICG staff technicians. Communicate with internal coworkers to ensure adequate staffing, equipment, and materials

required to efficiently complete service ticket requests including ordering of any materials required for service requests, both locally and outbound.

Receiving and processing invoices for sub contracted service calls. Processing and pulling of city and county permits. Shop inventory - Maintain a system for tracking all incoming/outgoing shop materials. Oversee

the stocking requirements for all company vehicles; ordering additional inventory as required , ensuring that utilized materials are coded to the proper service ticket/job account.

Academic Education

June 2000 High School Diploma Glencoe. Hillsboro, OR

References References are available on requests

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