Mahmoud Abd Elazim Mohamed53, Abu Shameya Street, EI-Minia- Egypt

Country of residence: KuwaitMobile Number: 00965 96041248

Audi_azema2000@yahoo.com

OBJECTIVE I'd like to pursue a challenging career opportunity suits my qualifications in your well-reputed Company in the field of Learning & Development as a Director of Learning & Development where my qualifications can grow

SUMMERY OF SKILLS Personnel skills

Excellent communication skills Excellent P&L analytic and budgeting skills. Excellent teaching & coaching skills. Ability to work under pressure Able to learn new tasks quickly. Self-motivated, dependable and goal oriented. Excellent presentation skills in both Arabic & English Ability to work individually & as an effective team member. Excellent leadership & Supervisory skills Innovative & Creative Goal oriented.

Language skills Arabic As a Mother Tongue Fluent in English both Spoken & Written Good in French Language Fair in Spanish & Turkish Languages

Computer Skills Professional in use of Microsoft Office Applications (Word, Excel, PowerPoint &

Microsoft Project. Professional Internet researcher Excellent command of using Fidelio, Opera, Protel hotel working systems

WORK HISTORYOctober 2013 till present Cluster Learning & Development Manager – IHG Crowne Plaza & Holiday Inn Al Thuraya City - Kuwait

Duties: As a Cluster Learning & Development Manager for two hotels, all of the following go under my responsibility:

CORE WORK ACTIVITIESAdministering Employee Training Programs :

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness :

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets :

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

• Aligns current training and development programs to effectively impact key business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets:

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental expenditures.

April 2010 till July 2013 Cluster Learning & Development Manager. Movenpick Hotel Movenpick Beach Resort Al Khobar (5 Stars) – Saudi Arabia

Apr. 2008 till March 2010 Training & Quality improvement Manager – Accore Company –

Mercure Hotel - Egypt

March- 2006 till Apr 2008 Training manager, (Applebee's) restaurants' company - Qatar

food vest Company – Doha

Sep-2004 till Feb- 2006 Training Manager – Chili's Restaurants Company – UAE –Dubai

April-2003 till Sep-2004 Restaurant Manager. Popeye’s Kuwait

April-2002 – April-2003 Restaurant supervisor, Mercure Hotel El Minia (4 stars)

EDUCATION

* Professional Diploma in Human Resources – Specialized in training, Coaching & Assessing Learning – AUC - American University in Cairo 2009 – (Very Good) * Practical High Diploma in Human Resources Management – Steinbeis

University – Berlin 2013. (Excellent)

* Bachelor's degree in Hotel Management, Faculty of Tourism & Hotels, El-Minia University, May 2001 (GOOD).

Courses Attended

- The (MBA) Marketing & business administration course 2001 (AUC) American University in Cairo – Egypt

-The (BBSA) Basic Business Skills Acquisition Program, AMIDEAST – SYNERGY. Future generation foundation. Egypt

- The (Serve safe) program for food protection management. Certificate provided by the International restaurants association.-Louisiana USA

- The (EMT) Essential Management Techniques program. Movenpick Hotels & Resorts Corporate – Dubai

- (Coaching For Excellence Program) – Movepick Hotels & Resorts International – Berlin – Germany

- (Professional Presentation Skills Program) – Movenpick Hotels & Resorts – Bangalore - India

- (Certified Master on Job Trainer) – Movenpick Hotels & Resorts – KSA

- (Certified Master off Job Trainer) – Movenpick Hotels & Resorts - KSA

- (First Aid & CPR) Movenpick Hotel Al Khobar- Saudi Arabia

PERSONAL DATA Date of birth: 29/10/1980

Place of birth: El-Minia governorate. Egypt

Marital status: Married with no kids.

Nationality: Egyptian.

Military status: final exempted

References are available upon request.