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Mahmoud Abd EIAzeem Mohamed 55, Abu Shameya Street, EI-Minia governorate (086)345323 Audi Azeema(Q),vahoo
Mahmoud Abd Elazim Mohamed53, Abu Shameya Street, EI-Minia- EgyptCountry of residence: KuwaitMobile Number: 00965 96041248Audi_azema2000@yahoo.comOBJECTIVE
I'd like to pursue a challenging career opportunity suits my qualifications in your well-reputed Company in the field of Learning & Development as a Director of Learning & Development where my qualifications can grow
SUMMERY OF SKILLS
Personnel skills Excellent communication skills
Excellent P&L analytic and budgeting skills.
Excellent teaching & coaching skills.
Ability to work under pressure
Able to learn new tasks quickly.
Self-motivated, dependable and goal oriented.
Excellent presentation skills in both Arabic & English
Ability to work individually & as an effective team member.
Excellent leadership & Supervisory skills
Innovative & Creative
Arabic As a Mother Tongue
Fluent in English both Spoken & Written Good in French Language Fair in Spanish & Turkish LanguagesComputer Skills
Professional in use of Microsoft Office Applications (Word, Excel, PowerPoint & Microsoft Project.
Professional Internet researcher Excellent command of using Fidelio, Opera, Protel hotel working systems
WORK HISTORYOctober 2013 till present Cluster Learning & Development Manager IHG Crowne Plaza & Holiday Inn Al Thuraya City - KuwaitDuties: As a Cluster Learning & Development Manager for two hotels, all of the following go under my responsibility:
CORE WORK ACTIVITIESAdministering Employee Training Programs:
Promotes and informs employees about all training programs.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Helps employees identify specific behaviors that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness:
Monitors enrollment and attendance at training classes.
Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets:
Ensures all training and development activities (department specific and general property training) are strategically linked to the organizations mission and vision.
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Establishes guidelines so employees understand expectations and parameters.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets:
Participates in the development of the Training budget as required.
Manages budget in alignment with Human Resources and property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
Utilizes P-card if appropriate to control and monitor departmental expenditures.
April 2010 till July 2013 Cluster Learning & Development Manager. Movenpick Hotel Movenpick Beach Resort Al Khobar (5 Stars) Saudi Arabia Apr. 2008 till March 2010 Training & Quality improvement Manager Accore Company Mercure Hotel - Egypt March- 2006 till Apr 2008 Training manager, (Applebee's) restaurants' company - Qatar food vest Company Doha
Sep-2004 till Feb- 2006 Training Manager Chili's Restaurants Company UAE Dubai April-2003 till Sep-2004 Restaurant Manager. Popeyes Kuwait
April-2002 April-2003 Restaurant supervisor, Mercure Hotel El Minia (4 stars)
EDUCATION * Professional Diploma in Human Resources Specialized in training, Coaching & Assessing Learning AUC - American University in Cairo 2009 (Very Good) * Practical High Diploma in Human Resources Management Steinbeis University Berlin 2013. (Excellent) * Bachelor's degree in Hotel Management, Faculty of Tourism & Hotels, El-Minia University, May 2001 (GOOD).
Courses Attended- The (MBA) Marketing & business administration course 2001 (AUC) American University in Cairo Egypt-The (BBSA) Basic Business Skills Acquisition Program, AMIDEAST SYNERGY. Future generation foundation. Egypt- The (Serve safe) program for food protection management. Certificate provided by the International restaurants association.-Louisiana USA- The (EMT) Essential Management Techniques program. Movenpick Hotels & Resorts Corporate Dubai- (Coaching For Excellence Program) Movepick Hotels & Resorts International Berlin Germany- (Professional Presentation Skills Program) Movenpick Hotels & Resorts Bangalore - India
- (Certified Master on Job Trainer) Movenpick Hotels & Resorts KSA- (Certified Master off Job Trainer) Movenpick Hotels & Resorts - KSA- (First Aid & CPR) Movenpick Hotel Al Khobar- Saudi Arabia
PERSONAL DATA Date of birth: 29/10/1980
Place of birth: El-Minia governorate. Egypt
Marital status: Married with no kids.
Military status: final exemptedReferences are available upon request.