NiHao!Welcome

Travelex Currency Exchange Limited

PREPAID TRAVEL CARD

Welcome!Thank you!Thank you for choosing the TravelexNiHao Card – The smarter way to shop in China

Let’s stick togetherIn addition to packing your essentials for your trip, we also recommend you take this Welcome Booklet along with you. If you need our help, it will come in handy.

3 easy steps to start using your Travelex NiHao CardWe’ve made it easy for you to manage your money from anywhere, just:

1 Sign the back of your card2 Remember your PIN (you can find this on your welcome letter which came with your card).

3 Create your online account at www.travelex.com.hk/nihao

Once you’ve created your account you can:• check your balance• review your past purchases and your account statement• manage your PIN

Things you should know about your Travelex NiHao Card

Managing your card on the goWhy not download the Travelex NiHao Card app from the S or so wherever you are you can:

• Check your balance• View your latest transactions

Things you can do with your card

Tip: Always choose to pay in the local currency to avoidbeing charged an extra foreign exchange fee. Please look at thefees and limits table at the back of this Welcome Booklet tofind out more.

Things you shouldn’t do with your card

Whilst your Card is really adaptable, it’s not suitable for everything.These merchants and issuers may reserve an extra amount on your card as an estimation of your final bill, this means that these funds could be unavailable to you for a period of time.

Meals$

ATM Withdrawls Shopping

Reserve hire carPay petroland on cruises

Payment guarantees

Things you should know about your Travelex NiHao Card

Managing your card on the goWhy not download the Travelex NiHao Card app from the S or so wherever you are you can:

• Check your balance• View your latest transactions

Things you can do with your card

Tip: Always choose to pay in the local currency to avoidbeing charged an extra foreign exchange fee. Please look at thefees and limits table at the back of this Welcome Booklet tofind out more.

Things you shouldn’t do with your card

Whilst your Card is really adaptable, it’s not suitable for everything.These merchants and issuers may reserve an extra amount on your card as an estimation of your final bill, this means that these funds could be unavailable to you for a period of time.

Here for the long-haulNow you have your Nihao card you can use it whenever you travel and simply top it up whenever you like*. Your card will last up to the expiry date shown on the front and you can keep your card free of charge for without using it to make any purchases, withdrawals or reloads for 12 months. Unfortunately, if you haven’t made any purchases, withdrawals or re-loads to your card for more than 12 months, an inactivity fee will be charged (please refer to the fees and limits table).* Subject to Card limits. Refer to the fees and limits table

Keeping you on trackIf you experience a problem using your card, here are the things you should check:

1 You have enough money on the card for the purchase you wish to make 2 You are using the correct PIN. The ‘How do I? Can I?’ section of this welcome booklet will tell you how you can get a reminder3 That the merchant you are purchasing from accepts UnionPay (UP) cards4 You’re not exceeding your cards maximum withdrawal or spending limits, for example a maximum daily amount that you can spend in a shop. These limits are shown in the fees and limits table. 5 You’re not exceeding the cash machines maximum withdrawal limit

If none of the above applies to, or resolve your query, then it’s worth reviewing the Frequently Asked Questions in this booklet and online at www.travelex.com.hk/nihao, or calling Customer Care on the phone numbers overleaon the phone numbers overleaf.

Frequently asked questionsForgotten your pin?Don’t worry - Call Customer Care (please refer to the phone numbers in the Contact Numbers section) where you can select to have your PIN played back to you or log into www.travelex.com.hk/nihao at your 'Account Centre'.

Can I change my pin?Yes, you can change your PIN any time online at www.travelex.com.hk/nihao or via the ‘Account Centre’.

My card has been lost/stolen/damagedCall us straight away. We have a dedicated team of friendly and expert staff ready to help you. Or you can log online and suspend your card at www.travelex.com.hk/nihao via the ‘Account Centre’.

Will my card work anywhere?Your Card will work where ever the UnionPay (UP) Acceptance Mark is displayed. You can withdraw local currency in China at over 500,000 ATM's and your card is accepted for purchases at over 9.5 million locations across China with no transaction fees, although please note some ATM providers and merchants may charge fees. Please visit the ATM locator section at www.travelex.com.hk/nihao and refer to the fees and limits at the end of this booklet.

Online shopping, what is the CSV code?If you are using Travelex NiHao Card for online shopping, you may be asked to type in the 3 digit security code on the back of the Travelex NiHao Card.

How do I? Can I? IN STORE ONLINE PHONE Check atTop up my card (Reload) www.travelex.com.hk/nihao for the latest reload information

Get a pin reminder Yes at www.travelex.com.hk/nihao

Check my balance Yes at www.travelex.com.hk/nihao *the total of all your currency balances

Get back the money Yes at a Travelex store in the country I haven’t spent (cash out) in which you purchased your CardTell you my card is lost PLEASE CALL CUSTOMER CARE STRAIGHT AWAY (CONTACT NUMBERS BELOW)stolen/damaged

Need some help?For any Queries, Complaints or a Dispute, please contact us at:EmailIf you have a query that is not account specific, you can email support@travelexnihao.comIf you have a complaint or dispute, you can email dispute@travelexnihao.com

OnlineOur website contains useful information. www.travelex.com.hk/nihao

Contact numbersIf you need to report a Card lost, stolen or damaged or have a query that is account specific, you can call Customer Care on:

CALLING FROM CALL FREE ON (please note, charges may apply if calling from a hotel or mobile)

Hong Kong 800 0905096Alternatively, call:Anywhere in the world +852 5 010928(including mobile)For a full list of countries, visit www.travelex.com.hk/nihaoPlease remember to add the international prefix of the country you are in at the beginning of this number (in most cases 00).

How do I? Can I? IN STORE ONLINE PHONE Check atTop up my card (Reload) www.travelex.com.hk/nihao for the latest reload information

Get a pin reminder Yes at www.travelex.com.hk/nihao

Check my balance Yes at www.travelex.com.hk/nihao *the total of all your currency balances

Get back the money Yes at a Travelex store in the country I haven’t spent (cash out) in which you purchased your CardTell you my card is lost PLEASE CALL CUSTOMER CARE STRAIGHT AWAY (CONTACT NUMBERS BELOW)stolen/damaged

Things you should know about your Travelex NiHao Card

Fees and limits tableThe following fees and limits apply to your Account. Fees and limits are subject to variation in accordance with the Terms and Conditions. Unless otherwise specified, all fees will be debited in HKD. If there are insufficient HKD funds held on your Card, the amount will be funded by converting the transaction amount from your CNY funds at a foreign exchange rate determined by us on the day the transaction is processed.

FEES

Card purchase fee FREELoad fee HKD 60Reload fee HKD 30Paying in shops, restaurants, hotels andonline (some merchants may charge a fee) FREE1

Using a cash machine/ATM abroad (some ATM operators charge a fee) FREE1

Domestic (HKD) ATM Fee HKD 20Additional Card HKD 20Cashing out at a Distribution Outlet HKD 60Replacement Card FREE

Transferring money from one Supported Subject to an exchange rate

Currency to another determined by us and communicated to you at the time of the transferNot using your Card for a long time? If you don’t use your Card for 12 months an inactivity fee will be taken off your HKD 15balance each month+

Cross Currency Margin 4.95%

LIMITS

Maximum total balance at any one time (including all Supported Currencies) HKD 80,000

Maximum load and reload over 12 months(the most you can load onto your TravelexNiHao Card over 12 month period, HKD 240,000including all Supported Currencies)Minimum load and reload HKD 800Withdrawing cash from cash machines over 24 hours (some operators may HKD 8,000set their own limits)Spending money in shops, restaurants etc.over 24 hours (some merchants may HKD 40,000set their own limits)Card lifetime See Card for expiry date Maximum number of attempts when entering your PIN 3 in each 24 hour period

Maximum number of active accounts at any one time 1

1 Merchant transactions and ATM withdrawals in a currency other than a Supported Currency will be exchanged to HKD at an exchange rate determined by us on the day the transaction is processed, plus the Cross Currency Margin of 4.95%. If there are insufficient HKD funds held on the Card to support the merchant transaction or ATM withdrawal you will incur additional charges, as we will exchange your CNY funds into HKD at an exchange rate determined by us on the day of the transaction.+ If following the debit of any monthly inactivity fee, the Account balance is less than the fee, we will waive the difference.

These fees and limits can change in accordance with these Terms and Conditions. We keep the latest version online at www.travelex.com.hk/nihaoThe Card is issued by, and remains the property of, the Issuer. We are a member of the Card Scheme and under obligation to comply with all Card Scheme Rules applicable to us as a member of the Card Scheme.

費用及限額表:

費用

本卡售價 免費首次充值費 60 港元增值費 30 港元

免費1

免費1

本地（港元）自動櫃員機費用 20 港元額外預付卡 20 港元於分銷點取現 60 港元替換卡 免費

從一種有效貨幣轉賬至另一種有效貨幣

貨幣兌換費 4.95%

限額

匯率將由我們決定並於轉賬時知會閣下

長時間沒有使用閣下的卡？若閣下的卡在十二個月內未被使用，將每月從閣下之結餘中扣除閒置費

+ 15 港元

240,000 港元

80,000 港元

8,000 港元

800 港元

40,000 港元

1

卡內任何時候最高允許餘額（包括所有有效貨幣）

十二個月內最高增值金額（十二個月期間閣下可存入閣下之Nihao卡的最高額，包括所有有效貨幣）

二十四小時內可從提款機提取的現金限額（某些營運商或會設定他們本身的限額）

二十四小時內可於商店、餐廳等消費的最高金額

最低增值金額

卡的有效期

輸入個人密碼的最高嘗試次數

每次可持有活躍賬戶的最大數量

期滿日期可見於卡上

每二十四小時期間三次

1以有效貨幣以外的貨幣進行的商戶交易及自動櫃員機提款將以我們於處理該交易之日所決定的匯率兌換至港元，再加

上4.95%的貨幣兌換費。若本卡並沒有持有足夠的港元資金以支持商户交易或自机動櫃員機提款，閣下亦將要承擔以 我們於處理該交易之日所決定的匯率將人民幣資金兌換至港元的額外費用。+若在扣除任何每月閒置費後該賬戶的結餘少於該費用，我們會豁免該差額。這些費用及限額可以根據本条款及细

则进條款及細則進行變動。閣下可從條款及細則獲知更多資料。我們於網上www.travelex.com.hk/nihao提供最新 版本。

通濟隆Nihao卡是由Travelex Card Services Limited所發行，並依然是該公司的財產。我們屬於卡組織的一員，並有義務遵守卡組織條款適用於該組織成員的要求。

這些費用及限額需符合這些條件及條款。我們會在網站www.travelex.com.hk/nihao上公示最新的版本。

以下費用及限額表適用於閣下之賬戶。費用及限額會根據條款及細則而有所變動。除非以任何其他方式另有指定，否則所有費用皆以港元扣除。若賬戶中沒有足夠港元資金，則會透過將閣下之人民幣資金轉換為該交易金額而提供資金，而匯率是由我們於處理該交易之日決定。

於商店、餐廳、酒店及網上（某些商戶或會收費）付款於海外使用提款機/自動櫃員機（某些自動櫃員機營運商會收取費用）

歡迎！謝謝！

感謝選擇通濟隆NiHao卡-助您一卡行中國。

旅途上的好幫手

除了準備旅程所需的行李，我們建議您務必帶備這本《迎新小冊子》。如果您需要協助，它可以隨時大派用場。

簡單3步幫你啓動你的通濟隆NiHao卡

只需3步驟，您便可在任何地方管理您的貨幣

1 在卡背面簽名 2 請記住您的個人密碼（您可以在附有卡的信件上找 到這個密碼）。

3 在www.travelex.com.hk/nihao網站上創建您的網 上帳戶：

• 查詢餘額

• 回顧您過去的購買和賬單紀錄

• 管理您的個人密碼

使用通濟隆NiHao卡須知

隨時隨地管理您的貨幣卡

為何不前往 或 下載通濟隆NiHao卡的APP,你可以隨時隨地：

• 檢查您的餘額

• 查看最新交易

您可以使用NiHao卡處理以下事項

小貼士：請記得選擇使用所在地的貨幣進行支付，這樣可以避免被收取外幣兌換手續費。 收費表格位于本冊最後頁。

您不應使用NiHao卡進行以下事項

雖然Nihao卡用途廣泛，但它並非適用於所有支款用途。這些商戶和公司可能會預授權費用，這會導致這一部分費用會在一段時間内無法使用。

$

預訂租車 支付酒店保證金支付加油費，在郵輪上使用

自動櫃員機提款 商店及互聯網上消費支付餐飲及旅行費用

為長途旅程而設的貨幣卡

您的NiHao卡已經就緒。您可以隨時使用，增值您的NiHao卡*。您的卡有效期在卡上所示，如您在12個月内沒有產生任何的消費，提款，增值，您將不會被收取任何手續費用。但是如您超過12個月後仍沒有任何消費活動，我們會收取一筆閒置費（請參閱收費及限額表）。* 視乎貨幣卡的限額而定

時刻保持正常狀態

如果在使用上出現問題，您應該先檢查以下事項

1 卡內是否有足夠的款額，以進行所需購買

2 您是否使用正確的密碼。在本《迎新小冊子》 “我該怎麼辦？”的環節內，您可以知道如何取得 密碼提示

3 您進行購買的商戶是否接受銀聯（UP）卡 4 您是否超過了您卡的提款或消費上限，比如每日在店 消費上限。這些限制在收費和限制表格中有詳細列出。5 您是否超過了櫃員機的提款上限

如果以上所有都不適用，或不能解決您的問題，請查閱本小冊子中的常見問題，登入www.travelex.com.hk/nihao網站查詢，或致電在背頁印有的客戶服務電話號碼。

使用通濟隆NiHao卡須知

常見問題解答

忘記密碼？別擔心，請致電客戶服務中心（請參閱聯絡電話內的電話號碼），您可以選擇重播您的個人密碼，或登入www.travelex.com.hk/nihao內您的“帳戶中心”。

我可以更改個人密碼嗎？可以的，您可以隨時前往www.travelex.com.hk/nihao,透過“帳戶中心”更改您的個人密碼。

我的卡已經遺失/被盜/損壞請馬上聯絡我們。 我們友善和專業的團隊隨時為您效勞。或者，你可以登入www.travelex.com.hk/nihao，並通過“帳戶中心”暫停您的貨幣卡。

我的Nihao卡可以在任何地方使用嗎？ 只要您看到接受銀聯（UP）的標記，您便可以在該處使用你好卡。您可以在中國超過50萬個自動提款機上提取當地貨幣，而您亦可使用貨幣卡在全中國超過950萬個地點消費，交易費用全免，但注意，有一些自動提款機供應商及商戶可能會收取費用。網站內已列出自動提款機的位置www.travelex.com.hk/nihao

網上購物，什麼是CSV代碼？ 如果您使用通濟隆NiHao卡進行網上購物，您需要輸入印在通濟隆NiHao卡背面的3位數字安全碼。

我該怎麼辦？ 在店內 網上服務 電話服務 參閱貨幣卡增值 www.travelex.com.hk/nihao 以獲取關於增值的資訊

取得個人密碼提示 可以，請參閱 www.travelex.com.hk/nihao

檢查結餘款額 可以，請參閱 www.travelex.com.hk/nihao *查詢卡內的貨幣餘額

取回卡內未使用 可以，但必須在您購買該 的款額（取現） 卡國家的通濟隆店內

報告遺失/被盜/損壞的卡 請致電客戶服務熱線， 直接撥打(下列聯絡電話)

需要協助嗎？

電郵 如果您的查詢不涉及帳戶詳情，您可以發送電郵至www.travelex.com.hk/nihao

網上我們的網站包含實用資訊，請登www.travelex.com.hk/nihao

聯絡電話號碼

如果您需要報失已遺失、被盜或損壞的貨幣卡，或對指定帳戶存有任何疑問，可致電客戶服務熱線查詢：

從以下地方致電 免費電話 請注意，如從酒店或手機致電 此號碼，可能會被收費)

香港 800 0905096或者致電：從世界任何地方（包括手機） +852 5 010928如欲取得所有國家的詳細列表，請瀏www.travelex.com.hk/nihao

請在以上號碼的開頭加入您所處國家的國際代碼（在大多數情況下為00）。

我該怎麼辦？ 在店內 網上服務 電話服務 參閱貨幣卡增值 www.travelex.com.hk/nihao 以獲取關於增值的資訊

取得個人密碼提示 可以，請參閱 www.travelex.com.hk/nihao

檢查結餘款額 可以，請參閱 www.travelex.com.hk/nihao *查詢卡內的貨幣餘額

取回卡內未使用 可以，但必須在您購買該 的款額（取現） 卡國家的通濟隆店內

報告遺失/被盜/損壞的卡 請致電客戶服務熱線， 直接撥打(下列聯絡電話)

使用通濟隆NiHao卡須知

通濟隆 卡! NiHao

通濟隆外幣找換有限公司

旅行預付卡