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OCTOBER 25 - 29 2012 ATRA POWERTRAIN Las Vegas, NV FOR THE TRANSMISSION REBUILDING INDUSTRY TM IT'S SHOW TIME! OCTOBER / NOVEMBER 2012

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Page 1: 2012 10 All Optimized

Trade Showco-hosted with

OCTOBER 25 - 29

2012 ATRAPOWERTRAIN

Las Vegas, NV

atrapowertrainexpo.com

FOR THE TRANSMISSION REBUILDING INDUSTRYTM

IT'S SHOw TIME!

OcTOBER / NOVEMBER 2012

CVR-1012K ALT.indd 2 10/10/12 8:38 AM

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in correcting common shift problemsThe FirsT sTep

in correcting common shift problems

Become a Sonnax Insider!Find Sonnax on Facebook or visit www.sonnax.com to sign up for e-news.

© Sonnax Industries, Inc.

800-843-2600 • 802-463-9722 • www.sonnax.com

Sonnax is an Employee-Owned Company

Discover the newest Zip Kits at

www.sonnax.com

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Simple, Drop-In PartsInstall Quickly & Easily Without Special Tools

Stops Hydraulic LeaksSo the Valve Body Works the Way It Should

In-Depth Tech BookletFor Installation, Testing & Diagnostics;

Helps Determine if Further Repairs are Needed

sonnax 1012.indd 2 10/4/12 2:44 AM

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SPECIAL INTEREST & TECHNICAL 4 Erratic Transmission Operation after 5R55 Rebuild? — by Lance Wiggins

18 A Stellar Time in the Transmission Industry 22 Unbalanced Regulation: 47-48RE Valve Bodies — by Mark Puccinelli

30 ThE WORd On ThE STREET: A Scan Tool in Your Pocket — by Mike Souza

38 FUn WITh TRAnSmISSIOnS: The Wrong Parts Cost Everyone — by Bill Brayton

44 Failsafes to neutral? What’s Up with my Allison? — by Steve Garrett

48 UP YOUR BUSInESS: “Save my Old Parts” — by Thom Tschetter

54 ShOP TAlk: What’s the hub-bub? More information from the field on the Mercedes 722.9 pump failure — by Dennis Madden

56 ShOP PROFIlE: Walker Transmissions, Wheat Ridge, Colorado — by Steve Bodofsky

64 GEARS Introduces a new Columnist: meet Relationship Builder Jim Cathcart — by Steve Bodofsky

72 ATRA's 2012 Powertrain Expo Exhibitor directory!

DEPARTMENTS 2 FROm ThE PRESIdEnT: Welcome to las Vegas! by Jim Rodd

112 Powertrain Industry news 117 Shoppers and Classified 124 list of Advertisers

The views expressed in this publication should not necessarily be interpreted as the official policy of the Automatic Transmission Rebuilders Association (ATRA). Publication of product information or any advertising does not imply recommenda-tion by ATRA.

GEARS , a publication of ATRA, 2400 Latigo Avenue, Oxnard, CA 93030, is published for the betterment of the transmission industry and is distributed nine times per year. No part of this issue may be reproduced without prior written permission of the publisher. GEARS is distributed to members of the transmis-sion industry in the United States, Canada, ATRA Members in Mexico & Europe, and related automotive industry firms and individually. Send changes of address to GEARS in care of ATRA. Subscriptions are available by contacting GEARS in care of ATRA.

Advertisers and advertising agencies assume full liability for all content of adver-tisements printed and also assume full responsibility for any claims arising there-from against the publisher. The publisher reserves the unqualified right to reject any advertising copy as it deems appropriate, with or without cause.

GEARS is designed to provide accurate and authoritative information in regard to the subject matter covered. It is distributed with the understanding the publisher is not engaged in rendering legal, accounting or other professional service. If legal advice or other expert assistance, is required, the services of a competent profes-sional person should be sought from a Declaration of Principles jointly adopted by a Committee of the American Bar Association and Committee of Publishers.

GEARS also welcomes articles submitted by members of the industry. GEARS considers all articles for publication that contribute positively to the welfare of the transmission industry, and reserves the right to edit all articles it publishes. If you would like to submit an article to GEARS, include background information about the author and a telephone number where he/she may be reached. If you want submissions returned, enclose a self-addressed, stamped envelope.

Publisher Dennis Madden Managing Editor Rodger Bland Technical Director Lance Wiggins Advertising Frank Pasley Senior Designer Jeanette Troub

Contributing Editors: Steve Bodofsky Thom Tschetter ATRA Technical Staff: Hank Blair Bill Brayton Mike Brown Steve Garrett Pete Huscher Mark Puccinelli Mike Souza Jarad Warren

Director of Membership & IT Svc Kelly Hilmer Seminars & Convention Manager Vanessa Velasquez

Publications mail Agreement no. 40031403Return Undeliverable Canadian Addresses to:Station A, PO Box 54, Windsor, On n9A 6J5

Email: [email protected]

Issue #170 Printed in U.S.A. Copyright ATRA 2012

Editorial and Business Offices2400 Latigo Avenue, Oxnard CA 93030Phone (805) 604-2000Fax (805) 604-2006www.gearsmagazine.comwww.atra.com

TABLE OF CONTENTSFOR THE TRANSMISSION REBUILDING INDUSTRYGEARS

OCTOBER/NOVEMBER 2012PHONE (805) 604-2000 FAX (805) 604-2006

Unbalanced Regulation: 47-48RE Valve Bodies

Page 22

Erratic Transmission Operation after 5R55 Rebuild?

Page 4

Fun with Transmissions: The Wrong Parts Cost Everyone

Page 38

Be sure to read our Feature Story, A Stellar Time

in the Transmission Industry, pg 18,(Paid Advertisement)

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2 GEARS October/November 2012

Trade Showco-hosted with

OCTOBER 25 - 29

2012 ATRAPOWERTRAIN

Las Vegas, NV

atrapowertrainexpo.com

It’s my honor once again to wel-come everyone back to Las Vegas; this year, for the first time, being

hosted at Bally’s Hotel and Casino. For years, ATRA’s Powertrain Expo has been the largest and best trade show dedicated to the transmission rebuild-ing industry. But this year’s Expo may well be the show by which all others are measured. We’re looking for 2012 to be the “best of the best!”

The ATRA Luncheon on Saturday, sponsored by Raybestos Powertrain, is always a popular gathering before we open the show floor. This year’s luncheon will feature Larry Winget, brought to you by GEARS Magazine. Larry is a New York Times bestsell-ing author who offers solid advice for improving your life, your business, your finances, and your family. He’s written a number of books that have met with both critical and financial success:• Shut Up and Stop Whining• You’re Broke Because You Want

to Be• It’s Called Work for a Reason• I’ll Try to Be Nicer If You’ll Try

to Be Smarter

Larry is known for his direct, in-your-face, dead-on presentations. This is one Luncheon presentation you won’t want to miss: If you don’t already have your lunch tickets, get them now.

Friday morning, take the time to attend the ATRA Member Meeting. The member meeting is open to everyone and I encourage all of you to attend. Here’s where you’ll have the opportu-nity to meet all of the ATRA staff mem-bers that work so hard to make Expo successful each year. Be a part of this meeting and give us your thoughts on

how we can improve ATRA and Expo. The meeting will also be attended by your regional ATRA board director, so come and bring your ideas and ques-tions. I look forward to meeting you there.

Saturday morning, from 7 to 10, is the ATRA Chapter Presidents’ meet-ing. As with the Member Meeting, this meeting is open to everyone. If you’re interested in being part of the Chapter in your area, come by to meet the folks who make the Chapters and local semi-nars work. The Chapters are the foun-dation of ATRA; it’s how I got involved with the Association in the first place.

Saturday evening, from 5 to 7, is the Transtar Industry Reception. This reception is a staple of Expo; it’s where you get to rub elbows with the mov-ers and shakers of the industry, visit with old friends, and make new friends that’ll last a lifetime. This reception seems to get better every year and everyone is invited. Don’t miss it!

If you’re a shop owner or man-ager and have attended EXPO in the past, I’m sure that you’re familiar with ATRA’s What’s Working management seminars. This is where some of the best minds in the business and repair community offer their thoughts and techniques for building your business.

And these aren’t just professional speakers with canned business tech-

niques that they freshen up and roll out for whatever the business de jour might be. Many of the speakers for the man-agement track are past shop owners and automotive business consultants. They know this business — our business — and they’ve made it work… sometimes in very visible, very impressive ways.

What’s more, they’re aided by a panel of shop owners and manag-ers who’ve proved they know what’s working. You’ve read about them over the last few years on the pages of GEARS. They’ve reevaluated their business strategies based on the tech-niques they’ve learned from past Expos and articles. And they’ve adjusted their businesses in ways that prove it’s still possible to be successful running a transmission repair shop.

ATRA works all year to make this management program more valu-able than the previous year. The ques-tions and comments we hear during the seminars and on the show floor help us refine our programs, to make sure we’re addressing your needs. This year’s Expo is the culmination of five preceding What’s Working programs, and there’s little doubt in anyone’s mind that it’ll set new standards for excellence.

Las Vegas is also a fabulous place to visit; and once again, we’re here. Wander down the world famous Strip and see how people celebrate, Vegas style!

For those of you who took the time to be here, welcome! I hope — no, I’m sure it’ll be everything you expected, and more.

Jim Rodd, President

FROM THE PRESIDENT

Welcome to Las Vegas! by Jim Rodd

ATRA Board Presidentmembers.atra.com

www.atra.comMany of the speakers for the management track are past shop

owners and automotive business consultants.

They know this business — our business — and

they’ve made it work…

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4 GEARS October/November 2012

Erratic Transmission Operation after 5R55 Rebuild?

You just finished rebuilding a 5R55W/S model transmis-sion. During the road test you

notice it has a flare on the 2–3 shift. What gives? This problem wasn’t

there before. What could be causing it?Turns out the new solenoid pack

might be to blame. Over the years, Ford has made a few changes to those sole-noids; changes that can make a slight difference in the pressure they deliver to various systems in the transmission. And it doesn’t take much of a pressure variation to alter transmission perfor-mance in a big way.

Here’s how the application goes:2002–03 Ford with 5R55W or S,

and 2003 Lincoln with 5R55S — these are the early models, and they require the early design solenoid pack, Ford P/N 1L2Z-7G391-AG.

2004–on Ford with 5R55W or S, and 2004–06 Lincoln with 5R55S — these are the later models, and they require the later design solenoid pack:• Original design — 4L2Z-7G391-

AA• Updated design — 9L2Z-

7G391-AFord recommends using only the

updated design for these later transmis-sions.

So it’s one solenoid pack for the early units, and a newer, updated sole-noid pack for the later ones. Sounds simple enough, doesn’t it?

Fortunately the fix is pretty simple: Replace the solenoid pack with the cor-rect one for the vehicle you’re working on. Use the part numbers to identify which one you have and which one you should be using.

Solenoid OperationTo get a handle on the problem

with using the wrong solenoid pack, you need to understand how the sys-tem uses these solenoids to control the transmission operation.

The pressure regulator setup in the valve body is typical Ford design: It has three boost passages in the boost sleeve.

In the earlier units the three passages were TV, cutback, and reverse boost. In the later units the passages are TV1 (controlled by PCA), TV2 (controlled by PCB), and reverse boost (controlled by the manual valve, figure 1).

In the boost setup, there are two boost valves: one rests against the regu-lator valve springs, the other is notched on both sides and is used by TV1 and TV2. When PCA applies pressure to the back of the notched boost valve, it works like all other boost valves: It pushes the pressure regulator valve to the high pressure side of the circuit.

The pressure control solenoids — PCA, PCB, and PCC — are variable force solenoids operated by PCM com-mands. PCA and PCB are the primary solenoids used to raise and lower main-line pressure, based on variations in throttle position. They control pressure boost in all gear ranges from park to manual 1.

PCC controls reverse engagement pressure, and is directly responsible for direct clutch application in overdrive 4th, 5th, and manual 4th gears (Figure 2). All of the other solenoids are on-off type shift solenoids.

The PCM uses PCA and PCB to adjust mainline pressure and move or

by Lance Wigginsmembers.atra.com

www.atra.com

Erratic Transmission Operation after 5R55 Rebuild?

About 26% of the 5R55W/S calls we get on

the ATRA HotLine are solenoid replacement fixes. And all of those

calls involve a complaint of a harsh 3-2 or flare 2-3; most also end up

with a lockup problem. In nearly every case, replac-

ing the solenoid pack corrects the problem.

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6 GEARS October/November 2012

Erratic Transmission Operation after 5R55 Rebuild?

Figure 1

Figure 2: PCC controls reverse engagement pressure, and is directly responsible for direct clutch application in overdrive 4th, 5th, and manual 4th gears.

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The Problem Solvers.

It’s all part of our quality story and uncompromisingcommitment to you. After all, the last thing we wantis a leaky seal draining your time and money. For more information, give us a call.

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Some transmission seals just can’t hold their fluid like others. To help keep the transmissions you rebuild on the roadand out of your shop, make sure you use only parts and kits from one of the most trusted and respected names intransmission repair for over three decades – Precision International. We rely on the same top manufacturers whosupply OEMs. We thoroughly inspect each and every incoming parts shipment for proper size, fit, material andappearance. And we constantly monitor OEMs for product changes or updates to eliminate surprises and help keepboth of us on top of our game. Even more reassuring, our technical advisory group actually tests our kits out on themost current transmission designs before they go to market. So we often identify and solve potential transmissionproblems before the OEMs even discover them!

The best info and advice in the businessPrecision also offers outstanding tech support and assistance,including www.transmissionkits.com – our hot new websitewith continually updated video seminars from leadingtransmission expert John Parmenter, question and answer

forums, complete partsinformation and much more. So you can troubleshoot anyproblem and offer yourcustomers the very besttransmission solutions possible.

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8 GEARS October/November 2012

Erratic Transmission Operation after 5R55 Rebuild?

Figure 3: During normal operation the solenoids are pulse width modulated; these modulations have three basic ranges: lower pressure, variable pressure, and higher pressure

Figure 4: Simply put, when PCA is at higher pressure, PCB is at lower pressure; when PCB is at higher pressure, PCA goes lower pressure. This causes the boost valves to split apart from one another

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Certified to ISO 9001:2008

Do you want more of the latest technology? More products to sell? More support, training, and profit for your business?

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10 GEARS October/November 2012

Erratic Transmission Operation after 5R55 Rebuild?

modulate other valves. During normal operation the solenoids are pulse width modulated; these modulations have three basic ranges: lower pressure, variable pressure, and higher pressure (Figure 3).

Both solenoids can be on at the same time, but the PCM supplies oppo-site commands to them: Simply put, when PCA is at higher pressure, PCB is at lower pressure; when PCB is at higher pressure, PCA goes lower pres-sure. This causes the boost valves to split apart from one another (Figure 4).

These solenoids are used for more than just controlling pressure. PCA is also used for the VFS1 modula-tor valve (Figure 5). VFS1 pressure applies the intermediate servo in 3rd gear, and applies the low/reverse servo in manual 1 and 2.

PCB also controls the VFS2 mod-ulator valve, and forward and reverse engagement valves (Figure 6). The VFS2 pressure indirectly affects the feel of forward engagement and the direct clutch engagement in reverse, and it directly applies the overdrive servo and the coast clutch.

Figure 5

Figure 6

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SUPPLIERMEMBER

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12 GEARS October/November 2012

Erratic Transmission Operation after 5R55 Rebuild?

PCC regulates the reverse pres-sure modulator and reverse engage-

ment control valves (Figure 7). The solenoid indirectly affects the feel of

the direct clutch engagement in reverse, and directly applies the direct clutch in 4th and 5th gears.

How Solenoids Effect Shifts

The solenoids have a direct effect on shift timing and feel. The majority of the problems are either soft, flare shifts or harsh downshifts. Typically the flare shifts are on the 2-3 shift. To under-stand why, let’s look at the applied components.

The forward clutch is applied in all forward gears. From 1st to 2nd gear the forward clutch and the overdrive servo are applied. This is just like the 5R55E-series transmissions; the forward clutch and overdrive band are applied for 2nd gear (Figure 8).

From 2nd to 3rd gear, the over-drive band releases at the same time the intermediate band applies. This release-and-apply process has to be precise to create a smooth, acceptable shift into 3rd gear (Figure 9). A slight timing variation and you can expect a flare or harsh shift.

Solenoid Pack Affects Pressures

So clutch apply timing has to be very precise for this trans-mission to shift properly and those clutches are being con-trolled by the solenoids.

But what if one solenoid creates an entirely different pressure than another solenoid from the same computer signal? Turns out that’s exactly what happens if you use the wrong solenoid pack.

We ran tests — lots of tests! — and spent countless hours reading hydraulic schematics, measuring valves, and apply-ing the math. Here’s what we discovered:

There’s a slight difference — but a difference nonetheless — in solenoid output. When we tested the PCA solenoids from the different solenoid packs, we found that at 0.6 amps, there was a 4psi difference (Figure 10).

That doesn’t sound like much but it becomes a big deal when it comes to overall pres-Figure 8

Figure 7

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14 GEARS October/November 2012

Erratic Transmission Operation after 5R55 Rebuild?

sure in the system. The 4 psi dif-ference equates to about 30 psi of mainline pressure, enough to cause the problems we’ve been encoun-tering.

About 26% of the 5R55W/S calls we get on the ATRA HotLine are solenoid replacement fixes (Figure 11). And all of those calls involve a complaint of a harsh 3-2 or flare 2-3; most also end up with a lockup problem. In nearly every case, replacing the solenoid pack corrects the problem.

Other ChecksWhile a startling number of

these calls involve solenoid appli-cation problems, there are a few other things you should look at if faced with these complaints:• Take a close look at the pres-

sure regulator valve setup. Look for wear marks and replace the valve, sleeve, or the entire setup, depending on the wear you discover.

• Examine the overdrive and intermediate servo con-trol valves and plugs. Worn plugs can leak, especially dur-ing engagements and shift timing sequences.

The bottom line, make sure you’re using the right solenoid pack for the unit you’re working on, make sure you thoroughly check the other locations mentioned and those shift problems should just shift away.

Figure 9

Figure 10Figure 11

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18 GEARS October/November 2012

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GEARS October/November 2012 19

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Our People.... Our Service....

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20 GEARS October/November 2012

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GEARS October/November 2012 21

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22 GEARS October/November 2012

The Dodge RE series transmis-sion has been in service since 1996. In 2003, Dodge released

the 48RE for the 5.9 diesel and 8.0 V10. Dodge made several changes to the 48RE internal components, valve body, and TCM strategy to provide higher torque and towing capacity.

A local shop was working on a 48RE in a 2005 Dodge 2500 with a 5.9 Cummings diesel. It had no for-ward gears. After repairs, the techni-cian noticed the shifts were firm during the road test. After the leak inspection he performed a second road test: The transmission was now slipping in 3rd gear and reverse.

The diagnosis began with a pres-

sure test. He connected the first gauge to the forward clutch pressure port. Forward clutch pressure was too high — 95–150 lbs — normal readings should be around 60–110. The high for-ward pressure explained the firm shifts.

The technician connected a sec-ond gauge to the 3rd gear/front servo release port to diagnose the slipping in 3rd gear and reverse (figure 1).

With both gauges connected, he disconnected the solenoid harness; this puts the transmission in 3rd gear. With the engine at 1200 RPM and the shift selector in drive, gauge readings showed 24 lbs on the 3rd gear/front servo release port and 100 lbs on the forward clutch port. These readings

should be within 5–8 lbs of each other. Somewhere there was a large leak in the 3rd gear/front servo release circuit.

He inspected the items that could be linked to the pressure readings: • Pressure regulator assembly (high

Unbalanced Regulation: 47-48RE Valve Bodies

Figure 1

by Mark Puccinellimembers.atra.com

www.atra.com

These readings should be within 5–8

lbs of each other. Somewhere there

was a large leak in the 3rd gear/front servo

release circuit.

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24 GEARS October/November 2012

line pressure)• TV valve assembly (high line

pressure)• #3 checkball placement and

diameter (3rd gear pressure loss)

• Front servo and cover sealing rings (3rd gear pressure loss)

Everything looked good. So we have unresolved high line pressure and a loss of 3rd gear oil pressure. The 3rd gear pressure loss could be internal. The high forward pressure was probably a valve body problem that we hadn’t identified yet.

I asked the tech whether he’d made any modifications to the valve body. No, but he did replace the separator plate. So I asked him to the compare the separator plates.

Ka-ching! There was a hole miss-ing next to the filter and one extra hole over the #2 checkball location (figure 2).

The separator plate he used was for a 47RE valve body. The 47RE has a different TCC pressure boost, TCC signal feed, and manual 3-2 circuit than the 48RE. Installing the 47RE separa-tor plate on the 48RE valve body shut off all pressure regulator balance oil in reverse.

This created extremely high line pressure in reverse. The missing bal-ance hole also reduced the balance area on the regulator valve in forward range. This explained the high forward pres-sure and firm shifts (figure 3).

Replacing the separator plate with the correct one took care of the high line pressure and firm shifts. Now we still needed to identify the cause for low 3rd gear oil pressure. The #3 checkball placement and diameter is part of the

Figure 2

Figure 3

Replacing the separator plate

with the correct one took care of the

high line pressure and firm shifts.

Unbalanced Regulation: 47-48RE Valve Bodies

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Provides high thermal capacity, friction stability andlonger durability.

Provides high thermal capacity, superior frictionstability and resistance to shudder.

Provides high holding capacity for heavy duty lock-up applications.

Provides 30%+ more torque holding capacity thanHTL for extreme duty lock-up.

BorgWarner HTE™ (High Thermal Engaging)

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feel good about driving

Torque Converter Friction Facings

Made in USA

BorgWarner Inc.Transmission Systems1350 N. Greenbriar Drive, Unit BAddison, IL 60101(630) 261-9980www.borgwarner.com

Specify BorgWarner for the highest level of quality, consistency and performance

A world leader in wet friction technology, BorgWarneroffers a full line of torque converter friction facings forremanufacturing and aftermarket applications.

BorgWarner friction materials are produced in the USAusing prime raw material - never regrind - under thesame exacting standards as our original equipment.Our adhesive was developed to provide a superiorbond in the wide variety of equipment, processes andmethods used in the industry. BorgWarner facings arepackaged with release liners to prevent parts from“blocking” or sticking together. Under typical condi-tions, shelf life can exceed five years.

BorgWarner friction facings give remanufacturers andrebuilders a cost effective option for specifyingpremium materials that reduce warranty costs whileimproving product consistency that better mirrors OEperfomance.

BorgWarner’s Aftermarket Center has developed apart numbering system for simple cross referencingof our friction facings, which are distributed throughSonnax Industries. For information and ordering, visitwww.sonnax.com or call toll free (800) 843-2600.

Available in four unique product grades:

PART IDENTIFICATIONExample: B45230HTE (B)(45)(230)(HTE)

B BorgWarner

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230 Diameter family (See Distributor List)

HTE High Thermal Engaging(also HTS, HTL, and XTL)

..

..

2012BWA-TCF4-GearsMay:Layout 1 4/20/12 7:07 PM Page 1

borg AD plcd1012.indd 2 10/4/12 3:01 AM

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26 GEARS October/November 2012

3rd gear circuit. The #3 checkball was in place and it was the correct diameter (figure 4).

It was time for an internal inspec-

tion.When the technician air checked

the direct drum on the pump, it leaked excessively. The sealing rings looked

okay and fit properly in the drum bore.So he removed the frictions and

steels, and there was the leak (figure 5). The piston broke because there was no

Figure 4 Figure 5

Figure 6

Unbalanced Regulation: 47-48RE Valve Bodies

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Artwork Margins.indd 1 9/19/2012 10:57:28 AMexedy ad pld.indd 2 10/4/12 3:02 AM

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28 GEARS October/November 2012

Figure 7

Unbalanced Regulation: 47-48RE Valve Bodies

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GEARS October/November 2012 29

pressure regulation in reverse. Without the balance oil, line pressure will run away until something gives.

There are other differences between these valve body com-ponents you should be aware of (figures 6, 7, and 8).

Remember, these units have been around the block a few times. When working on RE units, be diligent during your valve body inspections and repairs to avoid potential problems such as this one.

Parts, cores and rebuilt units are in abundance; that’s good, but it’s also a source for building in your own poten-tial problems. Careful compari-son can make the difference between a long, difficult diag-nosis and a successful repair.

Figure 8

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30 GEARS October/November 2012

The Word on The STreeT

I remember the first time I used a phone on the street to call home. I was nine years old and it wasn’t

called a Smart Phone; it was called a pay phone. I can still hear my dad yell-ing at me because I used a dime and forgot to get the change.

Today we have Smart Phones that can do almost anything, from monitor-ing the stars in the sky to watching sports or playing games. I feel lost if I go out and forget my Smart Phone at home.

It’s like a miniature computer and I can actually make phone calls from it. It’s my stereo, GPS, and internet infor-mation center all in one. I use it all the time while traveling to keep up with my emails. I can even scan a document into an Adobe file and print it to any wire-less printer available.

There are many cell phone applica-tions (APP) today for business use than ever before. Most kids today from the age of ten have a Smart Phone so their parents can keep tabs on them, wher-ever they go. I’m not much of a gamer so I leave that part for kids.

The latest mobile phone APP that I’ve discovered is for automotive diag-nostics. There are several to choose from; some are free and some very inexpensive (figure 1). Prices range from as little as $1 to as much as $200.

The cost and type of APP you can download will depend on whether you have an Apple product or an Android. Most of the free APPs will retrieve generic trouble codes but may not pro-vide very much, if any, actual engine data.

I have an Android phone and while I was surfing APPs I discovered Torque Pro. The cost is only $4.95 and it downloads in minutes (figure 2).

The Word on The STreeT

A Scan Tool in Your Pocket

Figure 1

Figure 2

by Mike Souzamembers.atra.com

www.atra.com

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32 GEARS October/November 2012

This program will scan just about any 1996-and-later vehi-cle with a DLC (data link con-nector).

You’ll have to purchase a Bluetooth DLC adapter. This is also very inexpensive and comes in all shapes and sizes, depending upon the type of cell phone you have.

The one most recom-mended for Torque Pro is the Bluetooth ELM 327 wireless (figure 3). The cost, delivered to the door in just a few days, was $13 and change. Total cost for the program and Bluetooth adapter was less than $20.

It’s very easy to set your phone to recognize the Bluetooth adapter. When it asks for the password or code just type in 1234 and you’re scanning in minutes. There are some cell phone DLC adapters that can be purchased with a special cable connection. This can be dangerous when the general public starts trying to diagnose their own vehicles!

Torque Pro will not only scan and clear codes; it’s also capable of pro-viding generic engine data parameters (PIDS) in the form of actual gauges or in a graphing mode (figure 4). These data PIDs can be changed to your own liking.

It’s equipped with several programs like an inclinometer (figure 5). There are free additional plugins (features) you can download, such as a Track Recorder, which allows you to record video and OBD-II information together and then play it back (figure 6).

Another free plugin, called Shift, lights to let you know when to upshift manually. Many racetrack users can use Torque Pro to measure horsepower and engine torque.

A Scan Tool in Your Pocket

Figure 3

Figure 4

Figure 5

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VEHICLE COVERAGE:Infinity Q45 RWD 02-07Infinity FX35 RWD/AWD 03-07Infinity FX45 AWD 03 07Infinity G35 RWD/AWD 03-07Infinity M35 RWD/AWD 05-07Infinity M45 RWD 03-07Infinity QX56 RWD/4X4 04-07Kia Sorento RWD/ 4X4 07-08Nissan 350Z RWD 03-07Nissan Frontier RWD/4X4 05-07Nissan Armada RWD/4X4 04-07Nissan Pathfinder RWD/4X4 05-07Nissan Titan RWD/4X4 04-07Nissan Xterra RWD/4X4 05-07

Transmission application:Nissan/Jatco RE5R05A 2002 and Up:

The Toledo Trans Kit was the first kit to include the updated forward sun gear and turbine shaft sealing rings which remedy the ATRA identified problem of

flare on the 2-3 shift and TCC concerns.

“There have been issues with those rings since the RE5R05A was conceived.I have built a lot of these transmissions and the

area where these metal rings are used is super critical

and prone to leaking and slipping. With the rings in the TTKTM kit air testing is better and we have not problems, nothing but awesome results”

Jim Lapotka, TDE of Illinois, rebuilder with 28 years experience.

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VEHICLE COVERAGE:Infinity Q45 RWD 02-07Infinity FX35 RWD/AWD 03-07Infinity FX45 AWD 03 07Infinity G35 RWD/AWD 03-07Infinity M35 RWD/AWD 05-07Infinity M45 RWD 03-07Infinity QX56 RWD/4X4 04-07Kia Sorento RWD/ 4X4 07-08Nissan 350Z RWD 03-07Nissan Frontier RWD/4X4 05-07Nissan Armada RWD/4X4 04-07Nissan Pathfinder RWD/4X4 05-07Nissan Titan RWD/4X4 04-07Nissan Xterra RWD/4X4 05-07

Transmission application:Nissan/Jatco RE5R05A 2002 and Up:

The Toledo Trans Kit was the first kit to include the updated forward sun gear and turbine shaft sealing rings which remedy the ATRA identified problem of

flare on the 2-3 shift and TCC concerns.

“There have been issues with those rings since the RE5R05A was conceived.I have built a lot of these transmissions and the

area where these metal rings are used is super critical

and prone to leaking and slipping. With the rings in the TTKTM kit air testing is better and we have not problems, nothing but awesome results”

Jim Lapotka, TDE of Illinois, rebuilder with 28 years experience.

30362 TAW-1538

Seal Aftermarket Products LLC2315 S.W. 32 Ave., Pembroke Park, FL 33023

Phone 954-364-2400 • Toll Free 800-582-2760 • Fax 954-364-2401www.sealaftermarketproducts.com

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34 GEARS October/November 2012

Another APP that I find useful is OBD-II Encyclopedia (figure 7). This APP was only a buck more than Torque Pro, just $5.95. Not only does it allow you to look up most OBD-II generic codes, it also offers DTC code-setting criteria. This can be very helpful when diagnosing a code that you aren’t famil-iar with.

There are APPs for just monitoring fuel economy. There are several free APPs in the form of books to explain how several sensors function (figure 8), such as O2 sensors (O2), Accelerator Pedal Position sensor (APP), and Mass Air Flow sensor (MAF). Diagnostic books of all types and prices are also available.

Torque Pro isn’t available for Apple iPhones at this time, but there is an APP that’s very similar called GoPoint Technologies (figure 9). This APP costs about $60 to $95 and comes with the cable adapter. The same APP provided with a Bluetooth adapter costs about $70 to $115 and works just as well, so it pays to shop around.

GoPoint doesn’t offer the same data features as Torque Pro, but it does have two features not found in Torque Pro: Recall Notices and Technical Service Bulletins.

Figure 6

Figure 7 Figure 9

A Scan Tool in Your Pocket

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*See our website for full warranty details

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36 GEARS October/November 2012

There’s an additional APP that can be downloaded called Dash Command (figure 10). This APP has very simi-lar data features as Torque Pro and costs about $50. Dash Command has 27 different gauge data PIDs coming right from the control module. All of

these APPs will also work on iPad and Android tablets.

Keep in mind these cell phone APPs will in no way replace scan tools used in most shops today. They’re very handy for getting quick codes from most vehicles along with some generic

engine data.As you can see, in today’s market

you can find a phone application for almost anything in the automotive field. And they’re another great excuse for upgrading to a Smart Phone.

Figure 8

Figure 10

A Scan Tool in Your Pocket

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38 GEARS October/November 2012

The Wrong Parts Cost Everyone

It all seemed innocent enough in the beginning. A Honda Odyssey comes in like so many other

Honda vans that we see nowadays. It had no reverse and wrong gear starts with the fluid pretty badly burnt. Seems like a slam dunk for the shop, right?

Maybe, but when the unit got back in the car it had the exact same issues.

Further investigation revealed that the van had two trouble codes stored in memory: P0974 (shift solenoid A open circuit) and P0983 (shift solenoid D open circuit).

Solenoid codes are usually pretty easy to handle. You check the connec-tions to make sure they’re all plugged in properly. You inspect the wiring to make sure you didn’t clamp any wires between the transmission case and the engine block or get the wire loom wrapped somewhere other than where it should be.

Then you call the supplier, replace the solenoid, and that’s usually the end of the problem; the car goes away and everyone gets paid. It’s not a scientific method, but it’s the reality of how we work.

Something Isn’t Right Here

The new solenoids arrive and they match up pretty close to the old sole-noids (figure 1). The technician installs the new solenoids and clears the codes. Things look good because the codes don’t come back.

The technician starts the engine and tops off the fluid. Then he shifts the transmission into drive and… BAM! The engine dies as soon as he moves the shifter into drive. What the heck?

Once again he starts the van and once again the engine dies when he shifts the transmission into drive. The

engine is shutting off as if it were a stick shift and you slid your foot slide sideways off the clutch pedal.

Clearly the converter clutch is applied in drive with the car at a stop; that’s the only thing that’d cause the engine to die so violently.

What about reverse? The engine doesn’t die in reverse. In fact, there’s no reverse engagement at all!

What the heck is going on here? All he did was change a pair of sole-noids.

Let’s go to the schematics to see if we can track down this problem.

Hydraulic SchematicsFigure 2 shows the 2007 Honda

Odyssey schematic with the converter clutch released. The normally closed lockup solenoid isn’t allowing line pressure to the end of the lockup shift valve.

Fun WiTh Transmissions

Figure 1: Blow air into the tip of the solenoid to determine whether it is normally open or normally closed.

by Bill Braytonmembers.atra.com

www.atra.com

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Mop

arRe

pair

Conn

ecti

on.c

om

WithYouEveryMile.Choosing AuthentiC MopAr® trAnsMission solenoids is AutoMAtiC.Let’s be clear: in Chrysler Group LLC transmissions with electronic shift management, so-called “high flow” aftermarket solenoids are a waste of money. They can’t deliver “faster” or “firmer” upshifts because fluid flow is pulse-width managed to give the same response, every time, regardless of solenoid rating. So, why look anywhere other than authentic Mopar®? Each solenoid is manufactured to optimal tolerances and specifically calibrated to the vehicle application. Give your customer the performance they expect and the quality they deserve.

ContaCt youR loCal ChRysleR GRoup dealeR today.

© 2012 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC.FIAT is a registered trademark of Fiat Group Marketing & Corporate Communication S.p.A., used under license by Chrysler Group LLC. Printed in U.S.A.

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40 GEARS October/November 2012

During the repair, the technician changed the lockup solenoid (SSD) to correct a solenoid open circuit code. Replacing the solenoid corrected the code. It’s also what’s causing the con-verter clutch to stall the engine. Here’s why:

The solenoids he installed were actually the wrong ones for the vehicle; these were for an Acura MDX. They looked similar, but they were slightly different in appearance. They also oper-ated very differently.

In 2007, shift solenoid A (SSA)

and shift solenoid D (SSD, also known as the lockup solenoid) for the Odyssey are normally closed solenoids (NC); that is, they’re closed when deener-gized and open when the computer energizes them.

The Acura MDX solenoids are

The Wrong Parts Cost Everyone

Figure 2

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C

M

Y

CM

MY

CY

CMY

K

NoOneNeedsFriction.pdf 6/4/2012 3:49:37 PM

gfx plcd.indd 2 6/15/12 2:49 AM

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42 GEARS October/November 2012

normally open (NO) solenoids; they operate exactly opposite the way the solenoids for the Odyssey do. When deenergized, these solenoids are open. This means that, as soon as the techni-cian put the transmission into drive, the lockup valve moves and stops line pressure from going to the release side of the converter (figure 3). This allows the converter clutch to apply.

What about Reverse?Let’s go back to the hydraulics

to see what happens to the Odyssey in reverse. Figure 4 shows the valves in the correct positions for normal

reverse engagement. Shift valve A and the reverse control valve are circled because they’re the main players to provide reverse engagement.

When the normally closed shift solenoid A (SSA) energizes, it’s sup-posed to open and move shift valve A to the shifted position, allowing line oil to apply the 5th clutch.

When the normally closed shift solenoid D (SSD) energizes it opens and moves the reverse control valve to the shifted position, moving the servo valve into the reverse position. The movement of the servo valve does two things: it slides the selector gear to

engage reverse and it opens line oil to shift valve A.

Figure 5 shows what happens to the same valves when normally open solenoids are used instead of the cor-rect, normally closed solenoids.

SSD energizes and oil flow to the reverse control valve is turned off. Now the reverse control valve doesn’t move when it’s supposed to, so the servo valve doesn’t move into reverse position.

When the normally open SSA is energized it closes, so there’s no oil flow to shift valve A. Since shift valve A doesn’t move, the oil passage to the

5th clutch never opens. All of which translates into no reverse.

The Bottom Line The problem here

wasn’t the diagnosis or the repair procedure. The tech-nician simply installed the wrong parts. And that cost him a bunch, in time and aggravation.

It’s becoming harder and harder to differentiate the subtle differences between the parts in use in today’s transmissions. One sole-noid may look like another, but that hardly makes them interchangeable. The key is to understand how they’re supposed to work, so you can examine the parts func-tionally… before they wreak havoc with your rebuilds.

When you use the right parts the first time, you won’t end up having to retrace your steps to diagnose a problem you inadvertently built into the job.

All this adds up to get-ting the job done and the car out the door the first time around. When this hap-pens we all have fun with transmissions!

Figure 3

The Wrong Parts Cost Everyone

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GEARS October/November 2012 43

Figure 5: This is what happens to the same valves when normally open solenoids are used instead of the correct, normally closed solenoids.

Figure 4: The valves are in the correct positions for normal reverse engagement. Shift valve A and the reverse control valve are circled because they’re the main players to provide reverse engagement.

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44 GEARS October/November 2012

The LCT 1000 has, without a

doubt, become one of the premier transmis-

sions on the planet. With that said, it can also be quite

a challenge to diagnose when it isn’t working right. Through the years I’ve answered countless ques-tions regarding the default actions the LCT 1000 TCM takes when something goes wrong.

Steve Garrettmembers.atra.com

www.atra.com

Failsafes to Neutral?What’s Up with My Allison?

Today’s Allison protection schemes can leave you stranded, but they will protect the transmission from further damage.

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GEARS October/November 2012 45

TESTEDTRUSTED

TRUE

If only IT wErE

Allison engineering has always been on the leading edge when it comes to technology, durability, and giving the customer what they want. The LCT 1000 has undergone several major updates through the years, on both the hardware and software sides of the unit.

The LCT 1000 software was designed to save the transmission if at all possible when a major problem arises. This has led to some unhappy customers when the TCM commands the transmission into neutral because of a failure. Now we can all understand why the customer is upset, since the vehicle may need to be towed to the shop, but most customers aren’t attuned to why they were left stranded.

The software for the LCT 1000 was designed to prevent the customer from damaging the transmission when many of the DTCs set. Operating the unit with certain mechanical and elec-trical failures can lead to extensive damage to the transmission.

One of the failures we’ve come across the last couple of years relates to problems with the high-side driver circuit. The LCT 1000 TCM uses two high-side drivers to control most of the electrical components within the transmission. The high-side drivers

are referred to as high-side driver 1 (HSD1) and high-side driver 2 (HSD2).

High-side driver 1 controls the operation of the torque converter clutch solenoid (TCC) and the line pressure solenoid (G). High-side driver 2 is in charge of shift solenoid 1 (SS1), shift solenoid 2 (SS2), and shift solenoid 3 (SS3).

The high-side drivers control elec-trical operation by controlling the power side of the circuit for their respective solenoids. The TCM uses an internal monitor circuit, known as a feedback circuit, to determine if an electrical failure is present in the solenoid or its

Figure 1

So what causes the DTCs to set? Well, there’s the

normal stuff, such as damaged wiring, solenoid electrical

issues, or a bad TCM.

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46 GEARS October/November 2012

circuit. The feedback circuit operates like a built-in voltmeter to allow the TCM to determine if a problem exists.

The TCM monitors the solenoid and circuit when it’s commanded on or off. If the feedback circuit voltages don’t match what’s expected, based on the solenoid commanded position, a DTC will set and the TCM will select the appropriate action.

The high-side drivers use a couple DTCs that can put the transmission in neutral: P0658 and P2670.

P0658 will set if:

• High side driver 1 (HSD1) is com-manded on.

• Battery voltage is between 9-18 volts.

• Engine is running.• The TCM detects that HSD1 drops

below 6 volts for more than 75ms (indicates a short to ground).

Figure 2

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Take a look at the solenoid harness and pins. You may

find metal particles or contamination bridging the solenoid terminals

or between the solenoid terminal and the solenoid

housing.

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GEARS October/November 2012 47

TESTEDTrUSTED

TRUE

If only IT wErE

If P0658 sets, the TCM will:• Commandthetransmissiontoneu-

tral or 3rd gear after the shiftselector ismovedandothercon-ditionsarepresent.

• InhibitTCC• LighttheMIL

P2670 will set if:• High-sidedriver2(HSD2)iscom-

mandedon.• Battery voltage is between 9-18

volts.• Engineisrunning.• TheTCMdetectsthatHSD2drops

below6voltsformorethan75ms(indicatesashorttoground).

If P2670 sets, the TCM will:• Command the transmission to

neutral after the shift selector ismoved and other conditions arepresent.

• Inhibitmodulatedmainoperation• Freezeadapts• InhibitTCC• LighttheMILTheTCM is over-current protect-

ed, so it won’t be damaged when afailureoccurs,buttherootcauseofthefailuremust be corrected or theTCMwill simply reset the DTC and thedefaultactionswillrecur.

Sowhat causes theDTCs to set?Well, there’s the normal stuff, suchasdamagedwiring, solenoidelectricalissues, or a bad TCM.Another situa-tioniswhenyouhaveP0658(actuatorsupplyvoltagelow)orP2670(actuatorsupplyvoltageBlow)set.

Take a look at the solenoid har-ness and pins. You may find metalparticlesorcontaminationbridgingthe

solenoidterminalsorbetweenthesole-noidterminalandthesolenoidhousing.Nowcommonsensewoulddictatethatthe solenoid, being an electromagnet,wouldattractmetal,but themetalhadtocomefromsomewhere.

The source of themetal contami-nation isgenerally thebearing locatedon the end of the P1 sun gear (figure1).TheT3Torringtonbearingmayfaildue to machining issues with the sungear. This leads to metal particles intheoil,whichcanshortacrosssolenoidterminalsandsettheDTC.

To address this issue, Allisonreleased an updated harness that’sdesignedtobridgethegapbetweenthesolenoid pins with plastic, to preventDTCs from setting due to metal par-ticlesinthefluid.Theupdatedharnesspartnumberisthesameasthepreviousharness, but the new harness solenoidconnectorshaveplasticdamstopreventthissituation(figure2).

Inaddition,Allisonreleasedupdat-ed bearings for the 2008-and-earlierapplications.Theupdatedbearingsareequippedwithhardenedraces;youcanidentify them by the blue striping onthe bearing race. The bearings werereleasedunderthefollowingpartnum-bers:

29539501—T1andT629531090—T229531095—T3Well, that’s about all the time

we have for now. So until next time,remember: We were made with twoends: one to sit on and one to thinkwith. The end we use the most willlikelydetermineoursuccess.

In addition, Allison released updated bearings for the 2008-and-earlier applications. The updated bearings are equipped with hardened races; you can identify them by

the blue striping on the bearing race.

32garrett 1012.indd 47 10/5/12 10:49 AM

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48 GEARS October/November 2012

Up Your Business is an exclu-sive GEARS Magazine fea-ture. In upcoming issues I’ll

share details about real customer dis-putes that I’ve helped settle through mediation and arbitration. Due to confi-dentiality constraints, the names of the parties won’t be mentioned, and some of the stories may be slightly modified.

I’ll present the evidence and tes-timony given by the parties during the hearing, as well as statements submitted during prehearing conversations and letters. I’ll also incorporate comments from members of the What’s Working forum who participated in a discussion of the case. And finally, I’ll tell you the decision and why.

Thanks to each of you who shared your perspective, provided your input, and offered your feedback through your comments on the What’s Working forum.

Details like the make and model of the vehicle and the amounts of money involved in the dispute have been omit-ted. Generally speaking, those details aren’t important because it’s more about how the situation occurred and what the shop did or failed to do to avoid the dispute.

The DetailsHere are the details for this month’s

case. An interesting and unusual aspect

of this case is that the customer’s and shop’s testimonies agreed on all the key points, and the written evidence fully supported their testimonies.1. The customer brought his car, a

late model, front wheel drive, into the shop for an estimate to repair a fluid leak.

2. The car had nearly 80,000 miles, the transmission was original, and according to the customer, the transaxle had never been serviced.

3. The shop’s diagnosis was record-ed on a diagnostic work sheet and it included a road test, computer system scan, lift check, and a pan examination. The road test was normal with no shifting problems or noises. There was a fluid leak from the front area, and the pan exam revealed excessive metal with planetary trust washer pieces in the filter.

4. The service writer advised the customer that, in spite of the fact that the unit was performing nor-mally, the thrust washer pieces demonstrated that it had suffered internal damage and it would need to be rebuilt.

5. He quoted a price for R&R and rebuild labor, plus an overhaul kit, converter and fluid. He explained that while the labor price was a firm quote, the shop would need to perform an internal “teardown” inspection to determine if there were any other parts that would need to be replaced, repaired, or rebuilt.

6. The service adviser suggested that the customer return in about four hours to actually watch the inspection procedure as it was being done. The customer agreed and he did return for the inspec-

UP YOUR BUSINESS

by Thom Tschetter“Save My Old Parts”

42thom 1012.indd 48 10/5/12 2:29 PM

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*Subject to Recon warranty terms, conditions and limitations.

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50 GEARS October/November 2012

1/4 island 1/4 island

tion at the appointed time.7. The customer was very impressed

with the inspection process. The missing planetary thrust wash-ers were specifically pointed out and emphasized as the source of the pieces found in the filter. The customer remarked that he was amazed at how many parts there were inside a transmission.

8. The service adviser wrote up the repair order, itemizing the labor (as quoted earlier) and a complete list of all parts that would be needed. The parts list included designations whether the parts would be new, rebuilt, or remanu-factured. For example, the over-haul kit was designated as “new,” the planetary gears as “rebuilt,” and the converter as “remanufac-tured.”

9. The customer approved the job as quoted, with a 12/12 ATRA Golden Rule Warranty. He also asked the shop to save and return his old parts. The service advisor agreed and noted the request on the repair order.

10. The parts were ordered, and the job completed on time with the final price exactly as quoted.

11. When the customer came to pick up his car, the service advisor gave the customer his box of parts. The customer commented that it didn’t look like as many parts as he saw during the inspection. The service advisor explained that only the damaged parts are replaced, and that many of the

parts are cleaned, reconditioned, and reused because they’re still functional. He assured the cus-tomer that he was only charged for the damaged parts. He also explained that the torque con-verted was remanufactured and the core had to be returned to the remanufacturer.

12. A few days later, the customer came back to the shop with the box of old parts. He said he had taken them to another shop for a second opinion, and that shop told him the parts were not all from his transmission — some of the parts were actually from another make of vehicle and different transmis-sion type altogether.

13. Upon checking the box of parts, it was confirmed that the box of parts did, in fact, contain some parts from another unit.

14. The service advisor apologized and tried to reassure the customer that he did get what he paid for, the rebuild was of top quality, and that the rebuilder just made an honest mistake when setting

Most of the respondents felt the

shop didn’t do a good job of explaining the rebuild process and showing which parts would be replaced.

“Save My Old Parts”

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GEARS October/November 2012 51

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the parts aside. He added that the wrong parts wouldn’t have even fit into the unit nor would the unit work with the wrong parts.

15. Then the customer dropped a bomb… the planetary gears in the box of old parts came from a different transmission type; so what happened to the damaged planetary gears?

16. The service advisor explained that they were rebuilt with new wash-ers and bearings and reused. He pointed out that this was also indicated on the repair order. The customer said that he thought he was getting rebuilt planetary gears, not something that was just repaired in the shop.

17. The customer lost all trust in any-thing the shop had to say at this point. The dispute escalated to arbitration.

18. The arbitration forms filed by the parties stated: • The customer wanted the

shop to refund his money or to do the job over, replacing all listed parts and returning

all the replaced parts. • The shop sought to have the

case dismissed contending that the parts mix-up was an unfortunate mistake, but it didn’t affect the quality of the rebuild, and that the customer got a quality rebuild backed by a quality warranty.

Four QuestionsHere are four questions for you to

consider before I reveal the results of this case.

1. Is there anything the shop should have done differently during the diagnosis, bench inspection, sale, or car delivery steps?

2. Do you think the shop should have done something different when the customer came back about the parts mix-up?

3. Do you think the shop should have done something to resolve this dispute without arbitration? If so, what do you think they should have done?

4. What do you think the ruling should be?

Forum FeedbackHere’s what the What’s Working

Forum feedback was on these ques-tions.

With respect to question #1, there was little disagreement. • Most of the respondents felt the

shop didn’t do a good job of explaining the rebuild process and showing which parts would be replaced.

• Some thought the bench inspec-tion was the root of the problem because, while it was impressive to the customer, it also created the inaccurate expectation for the customer that all the parts would be replaced.

• It was also pointed out that the service advisor should have gone over the box of parts and reviewed the rebuild steps when the customer picked up his car.

There was some debate over ques-tion #2. • Most of the respondents felt when

the customer came back to com-plain, trust was virtually irretriev-able.

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42thom 1012.indd 51 10/5/12 2:29 PM

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52 GEARS October/November 2012

• Some thought an offer to extend the warranty or provide some complimentary future services might have helped.

• Another idea was to let the cus-tomer speak with the rebuilder, and perhaps he would be able to reestablish some credibility by apologizing for his mistake and providing an overview of the rebuild process.

On questions #3 and #4, it was almost unanimous as to what the shop should have done and what the ruling should have been. The shop should refund, at least for the planets. Some thought a longer warranty should also be required.

The RulingAt the end of the hearing, I

announced that I would mail my writ-ten decision and reasons within a week.

My ruling on this case was going to be that the shop was to refund the price they charged for the planets. There was no additional payment or action required of the shop.

The reasons for the decision were: • The shop gave the customer a

firm labor quote to rebuild the unit, which, in this case, should have included the labor to rebuild the planets. The shop should have more fully disclosed that they would rebuild the original planets.

• Based on the testimony and evi-dence, I felt the parts mix-up was a careless mistake, but, other than the planets, there was no justifica-tion for payment to the customer because the old parts were of no value.

• I believed the shop did the rebuild as described on the repair order.

Note that I said, “…my ruling was going to be…” It turned out the par-ties settled the dispute shortly after the hearing and before my ruling.

I’d like to think the hearing process opened their eyes and minds to be a little more flexible, but I believe neither of them felt very confident about their respective chances.

I give the shop owner credit for stepping up to the plate. He realized that it came down to trust. No matter how hard he tried to convince the cus-tomer that they did a top quality job,

only time and mileage would prove it. He also knew his best chance

to win this customer’s trust, future business, and referrals was by build-ing a relationship. With that in mind, he offered to extend the warranty to a 3 Year/36,000 Mile Golden Rule Warranty and to service the transmis-sion each year at no charge during the warranty period.

As further assurance, the shop owner agreed to cover the unit for three additional 12 month/12,000 mile inter-vals after the Golden Rule Warranty expired, as long as the customer pur-chased a service each year at his shop.

What We LearnedI chose this particular case because

I felt it was a great example of how eas-ily even a well-intentioned, customer-centric shop can miss signals from cus-tomers for potential misunderstandings leading to disputes.

The customer in this case expressed his amazement regarding how many parts were involved in a transmission. This was a perfect opportunity for the service team to explain which parts would be replaced and which would be reconditioned and reused, and reinforce that this is how rebuilding saves the customer money.

An even more obvious signal was missed during car delivery when the customer commented about how few parts were in the box. At that point the service advisor should have taken the

preemptive step to more fully review the parts list with the customer and explain all that was done to assure him that he received a quality rebuild.

While the shop did own up to and apologize for its mistake with the mixed up parts, it didn’t do a very good job of remediating the matter or reas-suring the customer.

Yes, the shop failed to settle this dispute without an arbitration hear-ing, but the good news is they finally identified the problem and managed to resolve it without an arbitrator’s ruling.

About the Author Thom Tschetter has served our

industry for more than three decades as a management and sales educator. He owned a chain of award-winning trans-mission centers in Washington State for over 25 years. In 1996 his business was honored as the number 1 small business in the state and ranked in the top 10, nationally.

He also has served the Better Business Bureau as a certified arbitra-tor for over 15 years and is using that experience as topics for this feature column.

Thom is always eager to help mem-bers of our industry and continues to be active in his retirement. You can contact him by phone at (480) 773-3131 or e-mail to [email protected].

“Save My Old Parts”

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54 GEARS October/November 2012

Shop Talk

In the August issue of GEARS we covered the 722.9 transmission, spe-

cifically related to repeat pump failure. Part of the discussion covered the updated pump from Mercedes that included a bearing rather than a bushing. Shortly after that issue hit the streets, I got a call from Bobby Campbell of Allstate Transmissions in Desoto, Texas.

Bobby called to inform me that there was a hardened con-verter hub that should go along with the updated pump. This was interesting and news to me. I later found out that it was news to a lot of people, including some converter rebuilders and trans-mission remanufacturers.

After further research it appeared that Mercedes didn’t update the hub during the phase-in of the bearing-style pump; they updated the hub later, after the pump had been out for a while. How long after? Not sure. Evidently it was a quiet update.

Here’s the important part: A harder hub is available and is recommended if you upgrade to the bearing-style pump. Make sure you ask your con-verter remanufacturer about it because the news about it is taking its time get-

ting around. Then I got another call regarding

the pump from Bill Anthony, general manager of TDE of Illinois. I’ve known Bill for many years and I wasn’t sur-prised that he knew about this pump failure. TDE of Illinois remanufactures German transmissions and the 722.9 is pretty popular with them.

He says that they let their custom-ers know to pay particular attention to the pilot in the crankshaft as we dis-cussed in the first article, but then they

go a bit further and apply anti-seize to the converter pilot (figure 1). They prefer the stick version, which is easy to apply. Bill states they’ve rebuilt over 300 of these units so far without any pump problems due to converter bush-ing failure.

I appreciate the feedback from the field: more proof that the best ideas often come from the guys out in the field, making it happen every day.

Shop Talk

by Dennis Maddenmembers.atra.com

www.atra.com

What’s the Hub-bub?More information from the field on the Mercedes 722.9 pump failure.

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56 GEARS October/November 2012

SOLD

Rick Walker sold his shop last month. The new owners — husband-and-wife team Chris

Condrey and Eileen Leslie — took the reins to Walker Transmissions in Wheat Ridge, Colorado, right on the outskirts of Denver, on Friday, August 30, 2012.

Why did Rick choose now to sell his business of nearly 25 years? At 60, he was getting older; his four children were grown and on their own. And he figured it’d probably take a while to find the right person with the resources

to buy the business he’d built. As it turns out, it only took six months from the time he decided to sell.

Rick still owns the property; in fact, he owns the entire shopping cen-ter that houses Walker Transmissions along with six other local businesses. So the rent he’ll continue to collect will be enough to make sure he and his wife, Mary, can enjoy their retirement years in comfort.

The Beginning

Rick had been working as a techni-cian for a local Ford dealer for about 12 years when he decided it was time to take the next step and open his own shop. So he started looking for a loca-tion.

While driving around he stumbled on the building that now houses Walker Transmissions. “It was close to home, with no transmission shops in the area when I opened 23 years ago. I was driv-

SHOP PROFILE

Walker Transmissions, Wheat Ridge, Colorado

by Steve Bodofskymembers.atra.com

www.atra.com

Sealing the Deal — Rick hands the keys over to new owner Chris Condrey.

56shop profile.indd 56 10/7/12 11:30 PM

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GEARS October/November 2012 57

ing by and it had a sign out that said ‘space for rent,’ so I pulled in. They had 2500 square feet available for $800 a month, so that’s what I started with.

“I bought one lift, then, when I had enough money, I bought another. Everything I owned I bought and paid for; I never financed anything,” says Rick, with just a hint of pride. As busi-ness grew he took on more and more space, until now Walker Transmissions occupies about 8000 square feet.

What does Rick credit his suc-cess to? Hard work. “People think that, when you’re the owner, you can take off and do whatever you want. But that’s not how it works. You head home at five or six in the evening and you still have a few hours of paperwork before your day is over.

“Saturday your shop phone is transferred to your cell phone. And if your phone rings at 4 o’clock on Saturday afternoon you better answer it, because if you don’t the guy down the street will.”

As the business grew and Rick became more successful, his accoun-tant wanted him to invest money back into the business. So he approached the owner of the property to see if he’d be willing to sell. “He said he wasn’t ready, but he’d let me know when he was.

“About 15 years ago he approached me and told me he’d been diagnosed

Shop Outside — A look at Walker Transmissions from outside.

with lung cancer and had only a few years left, so he was ready to sell. We worked out the arrangements, and this year I’ll have it paid off.”

Expanding Beyond TransmissionsWalker Transmissions opened as a transmission repair shop. But about five years

ago, when the transmission repair business began to get a little soft, Rick started accepting general repair and service.

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58 GEARS October/November 2012

“My webmaster had a program that he guaranteed would get the phone ringing,” explains Rick. “So we added the gen-eral repair package to the site to see what would happen. Next thing you know the phone started ringing for water pumps, tune-ups, brakes, what have you, on all different makes and

models.“Of course there was a learning curve, but it’s paid off big

time. And now, when we hire a technician for R&R, it’s a big plus if he’s had other repair or diagnostic experience. One day he’s doing a timing belt on a Toyota Corolla, and the next it’s a brake job on a Ford Explorer. Thirty percent of our business is now general repair.”

Of course, being primarily a transmission shop, he retains the luxury of picking and choosing what types of jobs he’ll accept. “We get a call for a Land Rover that needs a head gasket, well, I’m sorry, but we can’t help him with that right now. We have a number of other shops in the area that we can refer those jobs to.”

One of the biggest differences Rick noticed since switch-ing to a general repair format is the relationships he’s devel-oped with his customers. Well, maybe not so much Rick noticing it as his service manager.

“As I got older, my patience got thinner,” he explains wryly. “And nobody wants to talk to the grumpy old man!

“But my shop manager is always quick to tell the custom-ers that ‘that grumpy old man is going to make sure your car is fixed… and fixed right. You may not like talking to him, but your car’s going to be right when it leaves here!’”

Builder Tom Oaks — Rebuilder Tom Oaks disassembling a valve body.

Master Tech Linzy Guthrie — Master Technician Linzy Guthrie preparing to remove a transfer case.

James Dicky — Technician James Dicky getting a unit ready for the bench.

Richard Miller — Richard Miller is the shop foreman for Walker Transmissions.

Service Manager Tony Vagianos — Walker’s service manager Tony Vagianos at his post behind the service counter.

Shop Profile: Walker Transmissions

56shop profile.indd 58 10/7/12 11:30 PM

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60 GEARS October/November 2012

Marketing the BusinessHow does Walker Transmissions

keep its name in front of customers? “Years ago we spent a lot of money on Yellow Pages advertising,” says Rick. “But lately that’s dwindled until now we just have a small listing in one of the smaller books that reaches out into the mountains.

“Now we’re focusing on our web site — www.WalkerTrans.com — which seems to be where more of the folks from the city look when they’re in the market for repairs.”

One thing Rick has spent a lot of effort on is radio advertising. “I used to do a radio show in Denver every Saturday morning — the Auto Answer Man — where people would call in and ask questions. It did well for a few years,” he says.

Today they advertise regularly on a local radio station. “We’ve been adver-tising on one of the oldies stations here in Denver. They put a really good pack-age together for me; for about $1500 a month we get 100, 30-second spots during prime drive time in the morning

and afternoon. And that seems to be working well for us.”

In addition to more traditional forms of advertising, Rick regularly sponsors local Little League baseball and a local college summer team. Both help keep his name in front of his potential market.

Why Sell?So with business doing well, why

sell now? “I started out in this busi-ness as a Ford technician, and I’ve had my own place for about 23 years,” says Rick. “When I was younger I could wear all the hats — fixing cars, taking care of customers, handling the books… even cleaning the restrooms. But as I got older and the cars became more sophisticated, it became harder to keep up.

“I’d have given anything to have one of my kids come in and take over the business, but none of them wanted anything to do with it. To be honest, I can understand their reluctance.

“I put the shop on the market about six months ago. It’s a stressful business… it’s for the young. I’d spo-ken with a business broker who’d call about once a year, trying to get me to sell. Finally I said, ‘let’s get together and talk.’

“He put a video together to show to potential clients. They’d see the video on line, and he’d screen them and prequalify them before he’d let them talk to me. I had four showings and within a month’s time I had a seri-ous buyer.

“That’s when the fun started: Boy did I learn a lot about the different ways to sell a business… asset pur-chase versus a stock purchase… I can’t stress enough how important it is

to make sure your books are in perfect order.

“We ended up creating a structured, 5-year buyout with a large deposit and a balloon payment at the end of the term. Of course, that’s just for the business itself. They’re still renting the building from me in the shopping center.”

Rick is working with the new own-ers for 30 days to help them get started and show them the ropes. “I’m showing them how to use the computer program, how to handle the books… that sort of thing.”

Sports team — The plaques from the many local sports teams that Rick has sponsored over the years.

Pink Lady — One of Rick’s restoration projects, a ’66 LeMans that really was owned by a little old lady. Rick promises it won’t remain pink!

Shop Profile: Walker Transmissions

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GEARS October/November 2012 61

That doesn’t mean that after thirty days Rick will toss them to the wolves. “I know they’re new at this and I don’t want them to fail. So I’ve made it clear that whatever they need or any ques-tions they have, all they have to do is call. I’ll be here for them.”

Coming to ExpoIt probably comes as no surprise

that Rick considers Expo to have been a valuable resource for his business. He’s been to just about every one, and has been asked to share his experiences at this year’s management seminar on selling your business, being presented by Art Eastman.

In fact, Rick believes so firmly in the value of Expo that he insisted that the new shop owners attend the man-agement seminars. “I told them, ‘go to the management seminars and be a big sponge.’”

Why does he consider attending Expo to be so important? Because he credits a lot of his success to what he’s learned there over the years. “I’ve been going to Expo for more than 20 years and I’ve been very successful,” he says.

“For the first few years I was just another face in the crowd. But over the last 10 or 15 years, I’ve started get-ting recognized, and I’ve made a lot of friends there.

“And how many people do you know would negotiate price with Terry Greenhut?” asks Rick with a little chuckle. “He keeps telling people to raise their prices and stand firm. But he was on the show floor one year, sell-

ing his books for about $150, and no one was buying. So I started dickering around with him, and got him down to half price. Then I told him, ‘See, Terry, you’re no different from the rest of us!’”

What’s Next?

So what’s next for Rick? With his four kids grown and moved away, the first thing he’s got planned is to downsize his home. “I’m going to spend the winter getting it ready to sell,” he says.

Then he and Mary are planning on traveling. “We have a 40’ RV diesel pusher that we’ve taken on some won-derful trips.

“I want to take a few real vacations where I don’t have to call the shop or worry about what’s going on at home. The trips I’ve taken in the past, I’ve still been attached to the shop, so it’s only been half a vacation, even though I was gone for a while.”

But being retired doesn’t mean Rick is getting his hands out of the business entirely. “I have a couple old

cars I’m planning on restoring, and I’m making space for them at home.

“I look at it like this: I’m where every person in this business would like to be.” But he still found it hard to walk away from a business that’s been such a big part of his life for nearly a quarter of a century. “I’ll be okay,” he says. “This grumpy old man is going to walk off into the sunset.” Sounds like a great ending… and a terrific start to a new beginning.

Shop Sign — Walker’s sign; notice the clock, which attracts attention every time someone drives by.

Shopping Center — The rest of the shopping center that Rick owns and rents out.

Display Case — Some of Rick’s sports memorabilia that he’s collected over the years. “There’s a story behind everything on these shelves,” he says.

Motor Home in tow — Rick and his wife Mary are looking forward to spend-ing some of his retirement years taking a few trips across the country.

56shop profile.indd 61 10/7/12 11:30 PM

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Build your own converters andGROW your business!

45°Why 45º? Gravity pulls the weld into the pump and cover seam for nearly 100% leak-free production.

Easily rotate the machine 180° to weld the converter with the cover lip over the pump!

ATI’s CW3 Converter Welding and Overhaul System

What’s this?When you see a code like this, take a photo with your smartphone and, using free software available at http://gettag.mobi, you’ll be a click away from more in-depth information from ATI!

© 2012 ATI Performance Products, Inc.© 2012 ATI Performance Products, Inc.

CW3 Converter Welding Machine

Produces a perfectly perpendicular, beautifully

welded, perfectly true, leakproof converter with

exacting internal clearances.

152 welders in use in over 23 countries and in shops

throughout the United States!

Don’t overpay for your Don’t overpay for your welding equipment!

Call ATI and compare!

Before you invest thousands of dollars to get into the converter rebuilding business, you need to make an intelligent decision on what company is most qualifi ed to lead you into your new venture—one that can supply you with the proper equipment and training to get the job done.

Choose a company that not only supplies the equipment but uses it as well. That’s where ATI Performance Products comes in. ATI uses our own equipment daily to rebuild race torque converters - the same equipment we are selling to you. While some manufacturers tell you that their machinery is on the cutting edge of technology and the most effective method to rebuild—only ATI has the daily hands-on experience to back up that claim.

ATI is an authorized GM vendor and has developed a specialized CW3 welder that fi xtures and tig tacs 298mm high speed converters for the Corvette and supercharged programs. We’ve worked very closely with GM design product planning and manufacturing engineers on a continuous basis and prototyped many new GM torque converters.

ATI manufactures all new race converters in-house. From stampings, slottings and blades to assembly and rolling, each task is performed right at ATI.

While this capability is out of the realm of most converter shops, ATI accomplishes the task of building brand new torque converters from start to fi nish for our high performance customers everyday. At ATI, we have the technology and our equipment is built to exceed the most stringent tolerances in the world.

Should your equipment, training and procedures be anything less?

Why Choose ATI?

142 Balancers currently in operation!

220V 1Ø220V 3Ø

ATI’s converter rebuilding machines are designed specifi cally to increase precision and production in your shop. We know what you work on and we address your needs. No other manufacturer offers you the same level of personal service. At ATI we focus on just a few machines. Our systems come complete with many options available and they will make you money. Talk to an ATI user, then order your new profi t center today.

(877)298-5003www.aticw3.com

• CW3 CONVERTER WELDER• ACCU-BALANCE CONVERTER BALANCER• QUICK TEST LEAK TESTER• CLUTCH PISTON BONDER• CUT-OPEN & ENGINE LATHES• PASS THROUGH CONVERTER WASHER• GM AND FORD WELDING FIXTURES• AIR RIVETER• TOOLING AND MORE

6747 Whitestone Road • Gwynn Oak, Maryland 21207

ATI’s complete CW3 Converter Welding &

Overhaul System

142 Balancers currently

Already have an older

ATI Balancer? Instead of

buying a new one, update

the control with ATI’s

Accu-Balance Retro Fit Kit! Our third

generation bonder

accepts all prior

tooling!

All equipment carries a one year parts warranty

®

Air pressure only

220V 1Ø220V 1Ø

FAMILY OWNED ~ AMERICAN MADE

Experience theDifference! While we regret not meeting you in

person, we’d like to offer Powertrain attendees and Gears Magazine readers 10% off our torque converter rebuilding equipment!Mention Code PT2012 to receive 10% off

your CW3 order. Offer valid through 11-15-2012.

Clutch Piston Bonder

Accu-BalanceConverter Balancer

220V / 440VGas / electric heat

Built for maximum performance and safety in the heat bonding of frictional material to torque converter clutches. May be factory retooled and designed to perform other bonding and pressing operations, such as punching, forming, sizing, and laminating. Includes 30 piece steel die tooling kit.

Accurately balances converters in under 20 seconds! 95 piece tooling kit included.

QuickTest Converter

Leak Tester Pass ThroughConverter Washer

Determine the integrity of a converter in under a minute with this easy-to-use tester.

The Converter Washer makes cleaning and degreasing torque converters a simple task.

Call or visit us online at www.aticw3.com www.aticw3.com to get a copy of our latest brochure full of detailed information on our entire product line!

POOR CUSTOMER SERVICE FROM YOUR CURRENT EQUIPMENT

MANUFACTURER? TEST US! CALL ANY TIME AND ASK FOR HELP AS IF YOU’RE

ALREADY OUR CUSTOMER!

ati spread 1012.indd 2 10/7/12 11:37 PM

Page 65: 2012 10 All Optimized

Build your own converters andGROW your business!

45°Why 45º? Gravity pulls the weld into the pump and cover seam for nearly 100% leak-free production.

Easily rotate the machine 180° to weld the converter with the cover lip over the pump!

ATI’s CW3 Converter Welding and Overhaul System

What’s this?When you see a code like this, take a photo with your smartphone and, using free software available at http://gettag.mobi, you’ll be a click away from more in-depth information from ATI!

© 2012 ATI Performance Products, Inc.© 2012 ATI Performance Products, Inc.

CW3 Converter Welding Machine

Produces a perfectly perpendicular, beautifully

welded, perfectly true, leakproof converter with

exacting internal clearances.

152 welders in use in over 23 countries and in shops

throughout the United States!

Don’t overpay for your Don’t overpay for your welding equipment!

Call ATI and compare!

Before you invest thousands of dollars to get into the converter rebuilding business, you need to make an intelligent decision on what company is most qualifi ed to lead you into your new venture—one that can supply you with the proper equipment and training to get the job done.

Choose a company that not only supplies the equipment but uses it as well. That’s where ATI Performance Products comes in. ATI uses our own equipment daily to rebuild race torque converters - the same equipment we are selling to you. While some manufacturers tell you that their machinery is on the cutting edge of technology and the most effective method to rebuild—only ATI has the daily hands-on experience to back up that claim.

ATI is an authorized GM vendor and has developed a specialized CW3 welder that fi xtures and tig tacs 298mm high speed converters for the Corvette and supercharged programs. We’ve worked very closely with GM design product planning and manufacturing engineers on a continuous basis and prototyped many new GM torque converters.

ATI manufactures all new race converters in-house. From stampings, slottings and blades to assembly and rolling, each task is performed right at ATI.

While this capability is out of the realm of most converter shops, ATI accomplishes the task of building brand new torque converters from start to fi nish for our high performance customers everyday. At ATI, we have the technology and our equipment is built to exceed the most stringent tolerances in the world.

Should your equipment, training and procedures be anything less?

Why Choose ATI?

142 Balancers currently in operation!

220V 1Ø220V 3Ø

ATI’s converter rebuilding machines are designed specifi cally to increase precision and production in your shop. We know what you work on and we address your needs. No other manufacturer offers you the same level of personal service. At ATI we focus on just a few machines. Our systems come complete with many options available and they will make you money. Talk to an ATI user, then order your new profi t center today.

(877)298-5003www.aticw3.com

• CW3 CONVERTER WELDER• ACCU-BALANCE CONVERTER BALANCER• QUICK TEST LEAK TESTER• CLUTCH PISTON BONDER• CUT-OPEN & ENGINE LATHES• PASS THROUGH CONVERTER WASHER• GM AND FORD WELDING FIXTURES• AIR RIVETER• TOOLING AND MORE

6747 Whitestone Road • Gwynn Oak, Maryland 21207

ATI’s complete CW3 Converter Welding &

Overhaul System

142 Balancers currently

Already have an older

ATI Balancer? Instead of

buying a new one, update

the control with ATI’s

Accu-Balance Retro Fit Kit! Our third

generation bonder

accepts all prior

tooling!

All equipment carries a one year parts warranty

®

Air pressure only

220V 1Ø220V 1Ø

FAMILY OWNED ~ AMERICAN MADE

Experience theDifference! While we regret not meeting you in

person, we’d like to offer Powertrain attendees and Gears Magazine readers 10% off our torque converter rebuilding equipment!Mention Code PT2012 to receive 10% off

your CW3 order. Offer valid through 11-15-2012.

Clutch Piston Bonder

Accu-BalanceConverter Balancer

220V / 440VGas / electric heat

Built for maximum performance and safety in the heat bonding of frictional material to torque converter clutches. May be factory retooled and designed to perform other bonding and pressing operations, such as punching, forming, sizing, and laminating. Includes 30 piece steel die tooling kit.

Accurately balances converters in under 20 seconds! 95 piece tooling kit included.

QuickTest Converter

Leak Tester Pass ThroughConverter Washer

Determine the integrity of a converter in under a minute with this easy-to-use tester.

The Converter Washer makes cleaning and degreasing torque converters a simple task.

Call or visit us online at www.aticw3.com www.aticw3.com to get a copy of our latest brochure full of detailed information on our entire product line!

POOR CUSTOMER SERVICE FROM YOUR CURRENT EQUIPMENT

MANUFACTURER? TEST US! CALL ANY TIME AND ASK FOR HELP AS IF YOU’RE

ALREADY OUR CUSTOMER!

ati spread 1012.indd 3 10/7/12 11:37 PM

Page 66: 2012 10 All Optimized

64 GEARS October/November 2012

In upcoming issues, GEARS will be introducing a new columnist: Jim Cathcart has been a profes-

sional speaker and author for 36 years, specializing in building relationships within the business community.

“Basically, I’m a business motiva-tor,” explains Jim. “Over my career I’ve spoken to 2800 different groups from every corner of the globe.

“‘I help people grow.’ That’s been my motto since back in the ’70s. I help them grow their business, I help them grow as individuals, I help them grow their successes. And I help them build confidence, because I’ve found that so many people, especially those in tech-nical fields such as auto repair, often don’t have a lot of experience with interpersonal relationships.”

Not an Automotive Professional

One thing Jim admits freely: He’s not a mechanic. In fact, he’s never been part of the auto repair industry in a pro-fessional capacity. So why should we listen to him? What could he possibly have to say that’d be of value to us?

Well, as it turns out, there’s a lot

more to running a successful auto repair business than turning wrenches. And sometimes there’s a lot we can learn from someone who’s spent his life on the outside looking in. Here’s what Jim had to say on the subject:

“Years ago, when I was in my 30s, I was hired by the American Medical Association to speak with a group of doctors; all chiefs of staff at their respective hospitals. They all had on their little half-glasses, and they all got

up and read their presentations to the group. And everyone in the audience started nodding off as they spoke.

“Then it was my turn. I was there to speak about leadership issues relat-ing to their jobs as chiefs of staff. So when I walked onto the stage, with rosy cheeks and a 30-year-old face, they started rolling their eyes.

“And I said, ‘I’d like you to think back to medical school, about a class you took on interpersonal relations.

GEARS Introduces a New Columnist: Meet Relationship Builder

Jim Cathcart

by Steve Bodofskymembers.atra.com

www.atra.com

At a Speaking Engagement — Jim regularly offers his take to groups all around the world.

Jim is a business motivator who helps people improve their business relationships.

64jim cathcart.indd 64 10/7/12 11:41 PM

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The SEMA ShowPERFORMS.

Up-close innovation. Technology in your face. New products and ideas to increase sales and power your business.

Register now atwww.SEMAShow.com/GMG

Las Vegas Convention Center, Las Vegas, Nevada

Exhibit Days: Tuesday, Oct. 30 – Friday, Nov. 2, 2012Education Days: Monday, Oct. 29 – Friday, Nov. 2, 2012

12SS_GeneralAD_GMG.indd 1 6/29/12 8:43 AMsema 912 placed.indd 2 8/24/12 1:12 AM

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66 GEARS October/November 2012

Let’s see a show of hands: How many of you took a class on interpersonal relations?’ None of the hands went up.

“‘Do you realize what this means?’ I asked. They looked at each other, then looked at me quizzically. And I said, ‘It means that I’m the expert here today, and you guys should take notes.’ And they started laughing… and then they started applauding… and then they said, ‘Okay, tell us what we need to know.’

“So I did my presentation and they rated me five out of five; a perfect score. And they hired me again the fol-lowing month for a presentation to a similar group.”

An interesting story, but what’s the point? “The point is, I wasn’t a doctor. I had almost no experience with medi-cine. That’s okay; that wasn’t necessary

for me to have credibility with this group.

“No, I’ve never owned an auto repair shop. I’ve never rebuilt an auto-matic transmission. I’ve been under the hood and I’ve customized some cars, but I’m not a mechanic. I don’t have any idea what you do on a day-to-day basis.

“But here’s what I do know: I know how to make people want to work for you. I know how to make people want to be your customer, and to brag about you to their friends and families. I know how to get you to motivate yourself when you just don’t feel like doing what needs to be done. And that’s why I’m writing for GEARS.”

Selling Relationships Jim wrote a book, titled

Relationship Selling, in which he describes something he calls relation-ship intelligence. As its name suggests, it’s about being more intelligent in your relationships. “It’s about recognizing that every relationship could be an asset… might become a liability… and it’s up to you to determine which direc-tion it goes. And, most importantly, it’s a learnable skill.

“Here’s the underlying premise: Your business could be more success-ful… if you were better with people. The key to a successful business rela-

tionship is recognizing that every per-son has a different need… a different want… and a different expectation.

“A relationship is a direct connec-tion between people in which value is exchanged. That’s true for a mar-riage relationship, a commercial rela-tionship… any kind of relationship. If there’s no value exchange, there’s no relationship.

“And if the value exchange is trivial, it’s simply a transaction; not a relationship. You can have a transaction with a vending machine, but you can’t build a relationship with it.

“So how do you make a rela-tionship worth more? Exchange more value. You want a raise? First give your employer a raise through your perfor-mance. You become the initiator who adds more value to the relationship.”

Not About PersonalityOne thing Jim is quick to point out

that he doesn’t expect anyone to change their core personality. “I’ve studied per-sonality at the clinical level; I owned a psychological research firm in Arizona for several years.

“We developed an in-depth psy-chological profiling system involving intellect; values; background; behav-ioral style; personal velocity, which is a combination of energy and drive; and more. I discussed our study in my book The Acorn Principle, as well as in the assessment instrument we developed.

“I personally supervised the assess-ment of thousands of people, from the late 1990s into the 2000s. And I can tell you with complete confidence that a person’s core personality doesn’t change.

“But we’re not worried about changing someone’s personality. We’re simply interested in changing some-one’s behaviors in specific situations. The object is to make people behave more reasonably and more appropri-ately; help them become more service-oriented in the way they work with others. Those are all doable.”

But what if you’re the problem? “That’s about self-awareness. You have to ask, ‘Am I the cause?’ If you get up in the morning and every day is a series of confrontations, it’s you. You’re bringing the poison to the party; not them. If you have someone to blame for

Jim Cathcart Continued

Cathcart Books — Here are just a few of the books written by Jim Cathcart, and available through his web site, at www.Cathcart.com.

Awards Banquet 2007 — Jim being inducted into the Speaker Hall of Fame.

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HOW IT HELPS

Plate#

State

carfax ad.indd 2 10/7/12 11:43 PM

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68 GEARS October/November 2012

everything, your list is too short; you need to add ‘you’ to the list.

“Next is pattern interruption: You have to make actual commit-ments to interrupt the pattern that’s causing the problem in the first place. Because if you don’t commit to inter-rupting the pattern, the pattern will continue. And you’ll continue to have employee turn-over and people steal-ing from you and lying to you.”

Not Just Business

Of course, all work and no play… Jim’s also an accomplished guitarist. He has a large collection of guitars and enjoys performing rock music at various locales. In fact, while he was in Nashville, he and a couple friends were invited on stage by John Oates of Hall & Oates; they played You Make My Dreams Come True.

Jim’s an ardent motorcycle enthusiast. “I’ve toured much of Europe and North America on motor-cycle,” he says.

Jim’s written sixteen books on a variety of sub-jects; all are available through his web site, www.Cathcart.com.

And he’s spoken around the world, from South America, to Australia, to China, to Poland. Among professional speakers Jim is one of the most experi-enced and decorated in the world.

He’s a past president of the National Speakers Association; was inducted into the Speakers’ Hall Of Fame; and received the Golden Gavel award, given by Toastmasters to non-members whom they consider to be the leaders of public speaking.

“What I care about most is helping people make their lives more rewarding and make them work better. Because most people work way too hard for what they’re trying to achieve.”

Sounds like he might be worth a listen.

Jim Cathcart Continued

A busy guy, Jim still makes time

to kick back and have fun

while traveling around the

world on his motorcycle.

When he’s not teaching about building business relationships, Jim likes to perform rock music around the country.

Jim (on the left) performing with Mike Rayburn, Shep Hyken, John Oates (yes, that John Oates!), and Dan Thurman, on August 3, 2012 at Dark Horse Recording Studios in Franklin, Tennessee, near Nashville.

64jim cathcart.indd 68 10/7/12 11:41 PM

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You’re Invited!Transtar Industries and ATRA

request the pleasure of your companyat the Powertrain 2012

Opening Night Reception

www.transtar1.com855-TRANSTAR

7350 Young Drive, Cleveland, OH 44146

Bally’s Resort & CasinoSaturday, October 27, 2012

5:00 – 7:00 p.m.

transtar recep ad.indd 2 8/24/12 1:10 AM

Page 72: 2012 10 All Optimized

70 (Paid Advetorial) GEARS October/November 2012

GTEC Advetorial1012.indd 70 10/7/12 11:54 PM

Page 73: 2012 10 All Optimized

JOIN TODAY ATMEMBERS.ATRA.COM AUTOMATIC TRANSMISSION

REBUILDERS ASSOCIATION

GET ‘EM OUT!GET ‘EM IN

ATRA helps you increase new customer traffic and get vehicles fixed quickly, meaning payday comes faster and more frequently. Our technical department’s massive library and other resources offer you unlimited access to the information you need right when you need it.

ONLINEThe ATRA website contains more than 70,000 pages of material, including bulletins, seminar manuals and Gears Magazine articles. Just insert a keyword and the answer is a click away.

As an ATRA member, you have access to the industry’s top three automotive databases:

HOTLINEHave a transmission problem? The answer is just a phone call away. Receive one-on-one assistance from an ATRA transmission-repair expert, Monday – Friday, 6:30 a.m. – 4 p.m. PST.

GET IT FIXED, GET PAID!

atra mem ad plscd.indd 2 10/8/12 12:07 AM

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72 GEARS October/November 2012

Trade Showco-hosted with

OCTOBER 25 - 29

2012 ATRAPOWERTRAIN

Las Vegas, NV

atrapowertrainexpo.com

AA & Reds Transmission Parts Booth# 4283737 West 29th SouthWichita, KS 67217 Toll Free: (800) 835-1007 Phone: (316) 942-5300Fax: (316) 942-8947Call for additional [email protected] Handheld flattening stone for valve bodies and cases, paper towels with floor stand. Automatic standard and transfer case parts.

Adapt-A-Case, Inc.Booth# 4063400 Jefferson Ave SEGrand Rapids, MI 49548Phone: (616) 331-0000Fax: (616) 452-5624www.Adapt-A-Case.comAdapt-A-Case provides innovative

tools and fixes for the transmission and automotive repair industry. Come see BRNY, Drum Buddy, 6L80E tools, *NEW* Every Buddy press, 6T70 Buddy jack adapter and more!

Allomatic ProductsBooth# 226609 East Chaney St.Sullivan, IN 47882 Toll Free: (800) 568-0330Phone: (812) 268-0322Fax: (812) 268-0417www.allomatic.comIsrael Tabaksblat, VP of Sales & MktgAllomatic Products is a preferred brand of transmission filters, friction plates, and steel plates to the aftermarket industry since 1959.

Alto Products Corp. Booth# 2011 Alto Way, Atmore, AL 36502Phone: (251) [email protected] www.altousa.com Kevin FarkasJose MontalvoRobbie FergusonRoni ZelichonokRonnie SangAlto is an ISO certified OE manufactur-er of Friction and Steel Plates for over 60 years. We specialize in automotive, hi-performance and heavy duty appli-cations. We manufacture and distribute a complete line of Friction and Steel Plates, Rebuilding Kits.

FOR PAGES 72-111Please see separate file: Exhibitor Directory or: 2012-10_72.pdf

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112 GEARS October/November 2012

POWER INDUSTRY NEWS

POWERTRAIN INDUSTRY NEWSGEARS does not endorse new products but makes this new information available to readers. If you have a new product, please email the press release information with applicable digital photo or drawing to [email protected] or send by mail to GEARS, 2400 Latigo Avenue, Oxnard, CA 93030.

Ford 5R55N/W/S from Valve Body Pros

Valve Body Pro is proud to intro-duce their latest innovation to the transmission industry: rebuilt solenoid blocks for the 5R55N/W/S, with an additional option for solenoid repair kits with Maxx Fluxx™ SOLPRO rebuild kits.

It’s your choice: Purchase a rebuilt tested solenoid block or the repair kit, which will allow you to rebuild them yourself as an easy-to-install and cost-effective option.

This kit addresses the most com-mon failures: harsh reverse engage-ment, harsh forward engagement, flared or slipping upshifts, bindup on shifts, and downshift clunks.

For more information visit www.valvebodypros.com, call 408-287-4500, or email [email protected].

A & Reds Introduces Diesel and Off-Road Input and Output Shafts

A & Reds is please to announce the addition of TCS performance input and output shafts to our line of high perfor-mance parts.

These shafts are specifically made for high performance trucks and off

road vehicles. Shafts are machined from aerospace alloy steel, heat treated, and precision ground for added strength and reliability.

Performance input and output shafts are available for Dodge 618, 48RE, Ford 4R100, 5R110W, and Allison 1000/2000.

For more information, call William at 800-835-1007 ext. 122 or visit A & Reds web site at www.areds.com.

Sonnax Remanufactured Solenoid Assemblies

Tired of the hit-or-miss routine of swapping out solenoids from cores or the expense of just going with new?

Sonnax remanufactured solenoids go through extensive disassembly and rebuild procedures, followed by rigor-ous inspection and testing. Top-quality replacement parts and enhanced quality assembly and verification techniques ensure OE level operation for smooth, consistent shifting and extended service life.

We have the hot models you need every day, and what’s more, we’re look-ing for your cores. Visit www.sonnax.com and check out the Remanufactured Solenoid & Core Purchase program link on the home page.

Rostra Introduces New Honda Solenoids

Rostra Precision Controls is proud to introduce the availability of both externally mounted Honda 4- and

5-speed shift solenoids.Part number 52-0475 (OE part

number 28400-P6H-003/13) with the black connector and part number 52-0476 (OE part number 28500-P6H-003/013) with the brown connector are in stock and available from your favor-ite parts distributor.

These solenoids fit a variety of popular Honda and Acura vehicles manufactured from 1998 to 2007.

These solenoids are manufactured with pride in Laurinburg NC, USA. Please visit www.RostraTransmission.com for additional information and a full list of authorized distributors.

Precision Introduces New Kits for Honda/Acura 5-Speed

Precision International now has overhaul kits, banner kits, and master kits available for Honda/Acura 5-speed transaxles.

Here are the vehicles and transax-les covered:2005-08 Acura RL MJBA2007-09 Acura RDX BWEA2010 Acura RDX (2WD and 4WD)

BWEA, BT3AAnd here are the kit part numbers:

Overhaul Kits: K98900SBanner Kits: K9800SW/O (RL);

K9800SAW/O (RDX)Master Kits: K9800S (RL);

K9800SA (RDX)

5R55S/W

45RFE 545RFE 68RFE, late style

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GEARS October/November 2012 113

For more, visit Precision International online at www.transmis-sionkits.com.

Transtar Industries, Inc. Unveils Robust Torque Converter Diagnostic Tool

Transtar Industries, Inc., the pre-mier provider of world-class driveline solutions, announced the release of its 2012 Torque Converter catalog; the most comprehensive, accurate, up-to-date, and user-friendly torque converter catalog in the industry.

“The 2012 Torque Converter cata-log is much more than just a catalog — it’s a must-have diagnostic tool for every transmission repair specialist,” reports Mike Cargill, product manager at Transtar. “Beyond helping custom-ers identify the right torque converter, our new catalog provides a complete driveline assessment, called Transtar’s DNA™, which stands for Driveline Needs Assessment.”

Transtar’s DNA is an industry first: Drawn from both OE and aftermarket information, it takes common transmis-sion symptoms and produces all known solutions, tied directly to specific trans-missions and torque converters. These solutions help improve overall trans-mission performance.

Transtar’s torque converter catalog is a comprehensive guide to their torque converter offering, and includes a com-plete year, make, model, and engine size index.

“Every member of Transtar’s team is committed to supporting our custom-ers and showing them that they can rely on us,” said Jim Berry, vice president of marketing at Transtar. “This 342-page catalog represents this commitment in a very tangible way, and is the result of several years of dedication by our

entire team.”In addition to the development of

the catalog, Transtar has made signifi-cant investments in its torque converter remanufacturing process, including extensive research, training, state-of-the-art equipment, and new factory layouts at their two Recon facilities in McKees Rocks, Pennsylvania, and Rancho Cucamonga, California

For further details, contact your Transtar representative or call 855-Transtar. To view or download the new 2012 Torque Converter catalog, visit www.Transtar1.com/catalogs.

New TransTec® Bonded Pistons Offer Dependable Quality and Availability

The quality of bonded pistons is no longer subject to manufacturing using less than state-of-the-art materials and technology with a new, premium line of TransTec® bonded pistons introduced by Corteco, the supplier of TransTec® brand automatic transmission kits.

Corteco is the aftermarket business of Freudenberg-NOK Sealing Technologies, the largest producer of elastomeric seals and custom-molded products with annual revenues over $1 billion. The combined resources of Freudenberg-NOK Sealing Technologies integrate American, German, and Japanese technology to produce state-of-the-art sealing components, including bonded piston seals.

TransTec® bonded pistons are put through rigorous quality control tests in the most demanding environments. TransTec® apply clutch bonded pistons are cycle tested in clutch assemblies under the same pressures and tem-perature ranges demanded of OEM pistons. From idle pressure frozen envi-ronments to wide-open throttle pres-

sure at extreme heat, TransTec® apply clutch bonded pistons deliver superior performance.

Available in piston kits and overhaul kits, TransTec® bonded pistons are packaged in a newly designed and easily recognizable Black Box that includes a special coating to minimize dust and contaminants in the packaging. TransTec® bonded pistons are available exclusively through authorized TransTec® distributors.

For more information visit www.TransTec.com or contact your local authorized TransTec® distributor.

Transmission Specialties Introduces Powerglide Transmission Case

Transmission Specialties of Aston, Pennsylvania is proud to announce the immediate availability of our new Powerglide aftermarket transmission case. This affordable aftermarket case comes with both SFI 4.1 and SFI 30.1 certifications, and has been track prov-en for the last two race seasons.

Contact Transmission Specialties at 610-485-9110 or email to [email protected] to learn more.

Superior Introduces PT4L60E Power Tow

Invest in a PowerTow™ SelectiveAction™ PT4L60-E package and you’re good to go right out of the box. It’s the total package for your 4L60E/4L65E. These kits offer less stress, less hassle, and they’re in stock and ready to install.

The Total Package for trucks/SUVs/towing and performance all in one box… and that, my friends, equals value! Value and calibrated performance, all in one box. And as we say around here: PowerTow: Get some today!

New TransTec® bonded pistons packaged in a newly designed and easily

recognizable Black Box.

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POWER INDUSTRY NEWS

Feedback from customers drove us to incorporate a fully calibrated, multilevel package now available from our fine distributors. From their stand-point its less to stock, more to offer and PowerTow™ is ready to install. No more waiting for mismatched, uncali-brated, and nonstocked, special order upgrades — saves you time tracking down components and eliminates the guesswork of what will and won’t be compatible.

PowerTow™ is loaded with com-plete 1-2 and 3-4 super servos, accu-mulator pistons, code 1870 fixes and Real-Steel™ valves… plus throw in the new bonded separator plate.

Feel the PT4L60-E PowerTow™ difference today!

Now you get it: It’s “The Total Package™”

For more, visit Superior Transmission Parts online at www.superior-transmission.com.

New BlueReach Automation Aisin Solenoid Washer from Makco Trans Parts

Makco Transmission Parts now offers new BlueReach Automation Aisin solenoid washers.

During the lifecycle of the sole-noid, the solenoid thrust washer suffers distortion and hardening (annealing). This can cause the inductor piston to begin its operational stroke from the wrong position which can lead to trans-mission-related shift problems.

These new replacement washers allow you to rebuild the solenoids to a

higher standard by replacing the bush-ing and the washer.

For more information, visit www.makcotransmissionparts.com or call, toll free, 1-877-916-2526.

Enter the Best Aftermarket Solution Contest to Win $500!

Experienced builders: Do you think your rebuild tips and solutions are worth money? Enter up to five rebuild solutions that have saved you time and money for a chance to win the Best Aftermarket Solution contest and a $500 first prize!

Seal Aftermarket Products is spon-soring the Best Aftermarket Solution contest in the quest for the best pro-cess or product idea. The ideas will be judged based on three criteria: How well the solution:

1. addresses the problem you described

2. enhances the efficiency of the rebuild (time savings or ease of performing a task)

3. increases profits (reduces costs or adds value such that the rebuild price can be increased)

For your chance at $500, complete the form on our web site — www.seal-aftermarketproducts.com — and send your ideas to Seal Aftermarket Product either by:Mail: Best Aftermarket Solution

Contest Seal Aftermarket Products2315 SW 32 AvenuePembroke Park, FL 33023

Email: customerservice@ ttk-bryco.comFax: (954) 364-2401Forms will also be available in our

booth #323 during the ATRA EXPO exhibitors show.

Eligibility: Winner doesn’t need to be present to win!

Submission Requirements: All entries must be received by close of business Saturday, October 28th, 2012.

Prize: 1st Place — $500Judging: A panel of five judges

will participate in a review of all ideas and choose a winner.

Award Ceremony: Winners will be announced at the ATRA Powertrain Expo on October 29, 2012, at the Seal Aftermarket Products booth #323, at 11:00 am.

Visit the Seal Aftermarket Products web site — www.sealaftermarket-products.com — for official rules and details.

LuK Clutch Distributes Technical Assistance Poster

Schaeffler Group USA Inc. has initiated the distribution of more than 180,000 LuK® branded technical assistance posters promoting the prop-er diagnosis and installation of clutch kits, clutch hydraulics, and flywheels. The poster helps the technician identify common installation errors that lead to unwarranted product returns and reduced productivity.

The technical information for the poster came directly from the Schaeffler Automotive Aftermarket Technical Hotline that helps consumers with proper installation techniques and troubleshooting difficult applications.

The four-color, foldout poster also contains technical information regard-ing LuK flywheels and hydraulics which are often overlooked during drive-train repair. Clutch replacement isn’t an everyday occurrence at the typical shop, and the conveniently sized poster is meant to hang in the bays for easy access. The Schaeffler tech-line number is also prominently featured so the tech-

Seal Aftermarket Products LLC 2315 S.W. 32 Ave., Pembroke Park, FL 33023

Phone 954-364-2400 • Toll Free 800-582-2760 • Fax 954-364-2401www.sealaftermarketproducts.com

Best Aftermarket Solution

1 Place Prize 500~ ~ Experienced builders ~ ~

Do you think your rebuild tips and solutions are worth some money? Enter up to five (5) rebuild solutions that have saved you time and money for a chance to win the Best Aftermarket Solution contest and the $500 first prize! Seal Aftermarket Products is sponsoring the BestAftermarket Solution contest in the quest for the best process or product idea. The ideas will be judged based on three criteria. How well the solution:

1) addresses the problem (described by you)

2) enhances the efficiency of the rebuild (time savings or ease of performing a task)

3) increases profits (reduces costs or adds value such that the rebuild price can be increased)

For your chance at $500.00, Complete the form found on our website www.sealaftermarketproducts.com (terms and conditions tab), and send your ideas to Seal Aftermarket Product either by:

* Mail – Best Aftermarket Solution Contest, Seal Aftermarket Products, 2315 SW 32 Avenue, Pembroke Park, FL 33023

* Email

* Fax – (954) 364-2401

(Forms will also be available in our booth #323 during the ATRA EXPO exhibitors show)

Eligibility:

Winner Does Not need to be present to win!Submission Requirements: All entries must be received by close of business Sunday, October 28th, 2012.

Prize:

1st Place - $ 500.00Judging: A Panel of (5) judges will participate in a review of all ideas and choose a winner.

Award Ceremony: Winners will be announced at the ATRA Powertrain EXPO on October 29, 2012, at the Seal Aftermarket Products Booth #323, at 11:00 am.

st

For official form and rules visit our website www.sealaftermarketproducts.com (terms and conditions tab).

[email protected]

$

1PINSS-1012.indd 114 10/9/12 6:50 AM

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GEARS October/November 2012 115

nician can call for help troubleshooting problematic applications.

Bill Hanvey, vice-president of sales and marketing said, “We are com-mitted to the education and training of the professional installers to help them make their shops more productive. Unwarranted returns affect everyone in the distribution chain and through our Schaeffler tech-line and tools such as the technical poster, we are trying to prevent the loss of time and money at ground level.”

To order a copy of the poster contact Schaeffler customer service at [email protected]. Electronic versions are available for download at the Schaeffler aftermarket web site, www.Schaeffler-Aftermarket.us.

JASPER Offers Cummins 6.7L Running Complete Diesel Engines

Jasper Engines & Transmissions now offers the late-model Cummins ISB 6.7 liter common rail front geart-rain Running Complete engine. This engine is available on exchange for:

• 2007-2012 Dodge, Ram 2500-5500 Pickup and Cab-Chassis

• 2008 Sterling Bullet trucksEach JASPER Running Complete

engine is completely remanufactured using a standard set of new parts; all other castings and components are remanufactured to meet or exceed OEM specifications. This engine includes:

• Block, Head, and • Intake Manifold• Valve Cover• Inner Gear Cover• Outer Front Cover• Water Pump and Pulley• Damper• Oil Pump and Oil Pan• Oil Filter

• Oil Cooler• Upgraded Fuel Filter• Fuel Injection Pump and

Injectors• Turbocharger• Exhaust Manifold• Engine Speed Sensor• Engine Position Sensor• Oil Pressure Sensor• Coolant Temperature Sensor• Turbo Boost/Air Temp Sensor• Turbo Speed Sensor• Water in Fuel Sensor• EGR Air Temp Sensor• Crankcase Pressure Sensor• Exhaust Backpressure Sensor• Fuel Pressure Sensor Each JASPER Running Complete

is dynamometer tested, ensuring trouble-free engine performance. Engines are tested under varying loads to simulate in-the-vehicle operation. Thetestisconcludedwithafinalenginerun-in and inspection to assure peak performanceandoperatingefficiency.

This engine is covered by a two-year parts-and-labor warranty and compliments our Cummins ISB 6.7 liter common rail front geartrain complete engine offered since 2010.

For more information on Jasper’s remanufactured diesel engines call 800-827-7455 or visit www.jasperengines.com.

Transmission Exchange Co. Celebrates 60 Years of Industry Service

Transmission Exchange Co. of Portland Oregon is celebrating sixty years as a transmission and transmis-sion parts specialist.

Founded in 1952 as a spin off of Portland Auto Wrecking, the com-pany has experienced steady growth. The original building on SE Sandy Boulevard was soon supplemented by one, two, and eventually three other buildings close by.

In 1973, a second story was added to the original structure. This, too, was

soon outgrown, and in 1983 the entire operation moved into a new facili-ty on Union Avenue (Now MLKing Boulevard), which totals over 40,000 square feet.

Products now include remanufac-tured automatic and manual transmis-sions and transfer cases, as well as a complete line of transmission and transfer case kits and parts.

Transmission Exchange Co. can be contacted at 800-776-1191 or www.txchange.com on the web.

Thom Mendola Joins JDS Worldwide

JDS Worldwide is proud to wel-come Thom Mendola to its manage-ment team.

Thom brings with him over 25 years of technical knowledge and expe-rience in the automatic transmission industry. He has had a strong history of presence in the industry giving techni-cal seminars around the world, as well as using his knowledge and expertise helping multiple major companies in the industry with ongoing quality con-trol and product development.

JDS Worldwide is very excited about continuing its current standard of excellence in product quality and manufacturing going into the future with Thom Mendola coming on board, as well as ushering in a new explosive growth in product development.

For more about JDS Worldwide, visit www.jdsworldwide.com.

New! ATI Cast Aluminum Deep Pan for 4L85E Transmissions

ATI Performance Products is proud to introduce its new Cast Aluminum Deep Pan (Part #703505) for

Thom Mendola,JDS Worldwide management team.

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POWER INDUSTRY NEWS

4L85E Transmissions, one of the best investments you can make to extend the life of your automatic transmission! The extra capacity provides a larger fluid supply that improves heat dissipation, and drops internal transmission temperatures and increases transmission life. ATI deep pans increase transmission case rigidity to allow for more torsional twist and feature raised cooling fins to help dissipate heat faster. No modifications are necessary to the stock dipstick and the pan includes drain plug, pan gasket and new installation hardware.

ATI Performance Products, Inc. is located in Baltimore, MD, and specializes in producing and maintaining high performance products for street and strip applications. Over the years ATI has earned a reputation for its cutting edge technology, attention to detail, and rigorous testing under race conditions.

For more information, please visit www.atiracing.com or call (800) 284-3433.

Prolong Transmission Treatment Keeps Transmissions Properly Lubricated

Transmission Treatment for automatic and manual vehicles from Prolong® Super Lubricants is designed to keep transmissions effectively lubricated, reducing damaging friction and heat that can lead to expensive repairs.

Featuring Prolong’s exclusive Anti-Friction Metal Treatment™ (AFMT) advanced technology, the company’s Transmission Treatment bonds to metal surfaces in the transmission creating a protective layer that reduces extreme friction and internal temperatures. The formula is equipped to be most effective under high pressure conditions.

“Our Transmission Treatment is compatible with all common transmission fluids and gear oils,”

said Jeff Victer, D o m e s t i c /I n t e r n a t i o n a l Sales Manager, Prolong. “And drivers will notice smoother, more responsive shifts for both a u t o m a t i c and manual vehicles.”

Treatment application can be done at any time, and is most convenient when the transmission fluid is changed and during subsequent changes.

Prolong products do not alter the viscosity of the motor oil or transmission fluid and car owners are encouraged to follow manufacturer’s recommendations regarding oil weights and service schedules.

Prolong Super Lubricants, a brand of GoldenWest Lubricants, Inc., produces a wide range of chemicals and car care products, including engine, fuel and transmission additives; chassis and wheel lubricants; rust, vinyl and leather protectants; and waxes. Its Anti-Friction Metal Treatment™ (AFMT) advanced technology treats and modifies the surface of metal to reduce metal wear, heat and friction. For more information, visit www.prolong.com, or contact Prolong at 1937 Mount Vernon Ave., Pomona, Calif., 91768; phone: 800.540.LUBE (5823); fax: 800.966.LUBE (5823).

SKF introduces new Spanish application cata-log for Mexican market

SKF has introduced a new Spanish app l ica t ion c a t a l o g c o v e r i n g 1 9 9 6 - 2 0 1 2 car and light truck applications. The catalog

– Catálogo de aplicaciones (457194) – features 292 pages of application information and over 12,000 phrases translated from English to Mexican Spanish. Additionally, the application catalog includes 85 pages of hub images

covering 510 hub part numbers and more than 290,000 applications overall.

“With the production of a new Spanish application catalog targeted for the Mexican market, we hope to provide a better technical resource to the Spanish-speaking areas in the US and Mexico,” said Todd Miller, Manager, Product and Catalog Data, SKF Vehicle Service Market.

The application catalog is available from SKF VSM Mexico for 95 Mexico-only platforms including Tsuru, Corsa, Platina, Meriva and Tiida.

For more information about the new application catalog, contact your local representative, call 01 800 980 4545 or visit www.skf.com.mx.

A & Reds Transmission Parts 40 Year Anniversary

This October A & Reds Trans-mission Parts will be celebrating our 40th year in business.

We would like to extend a special thank you to our employees, parts suppliers, and most of all our many loyal customers who without this would not have been possible.

From our very first day the company philosophy has been to supply transmission rebuilders not only with high quality parts from the best suppliers, but to also be their partner, helping out with technical issues, and to be a full line supplier. If it is an automatic transmisson, manual transmission or transfer case we will have the parts necessary for rebuilding it or will help find them.

Our company motto says it all " Ask for the impossible..... We might surprise you ".

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GEARS October/November 2012 117

ERIKSSON INDUSTRIES

•1 YEAR UNLIMITED MILE WTY•

1-800-388-4418Division of Wentworth Engineering

Authorized Parts Distributor

•Remanufactured Units * DYNO TESTED*•5HP30, 5HP24, 5HP19, 5HP18, 4HP24, 4HP22, 4HP18, 4HP14•Specializing in SAAB 900/9000 5SP, as well as T-37 A/T

• Hard Parts: NEW / USED / REMANUFACTURED

Soft Parts / Friction Kits / Steel Kits / Repair Manuals

• Lifetime Fluids / Rebuild Kits / Valvebody Kits

1-800-388-4418Fax: (860) 395-0047

www.erikssonindustries.com146B Elm St., Old Saybrook, CT 06475

**COMPUTERS**Transmission Control Module

E C M & T C MMitsubishi-Honda-Hyundai-GEOKia-Mazda-Nissan-Suzuki-Toyota

BOSCH ECMGM - Ford - Chrysler - Dodge

Next Day Air Shipping AvailableOne Year Warranty

Best Customer Service!Ford *GM * Chrysler off vehicle ECM reprogramming available

8 8 8 - 2 1 7 - 4 0 7 2Autocomp Technologies, Inc.8515 N. Freeway, Houston, Texas www.g-tec.comwww.g-tec.com

Heated Cooler Line Flusher

Transmission Dyno/CV Tester

800-725-6499417-725-6400

Hard Parts * 1946-2010 * Soft Parts

800-835-1007Quality Parts *

Fair Prices

~Se Habla Espanol

Excellent Service

Visit our web site www. areds.com

Automatic * StandardTransfer Case Parts

SHOPPER CLASSIFIED ADSGEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders. For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call (805) 604-2000.

Space For Sale!

www.gearsmagazine.com

805-604-2023

$325

1shoppers10-12.indd 117 10/9/12 9:00 AM

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118 GEARS October/November 2012

SHOPPER CLASSIFIED ADSGEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders. For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call (805) 604-2000.

BMW Mercedes-Benz Audi

Remanufactured toPerfection

Hundreds of Transmissions in-stock.

Immediate installation available.

2 year unlimited warranty.

Dyno-tested.

Remanufactured torque converter included.

Toll free 800 - 372 - TRANS

1331 Rollins Road • Burlingame, CA 94010tel 650 - 348 - 3990 fax 650 - 348 - 3019

Equipment Manufacturing Corp.

888-833-9000 www.equipmentmanufacturing.com

For our Canadian Subscribers

Some of the 800- toll free numbers listed in the shopper ad section do not work In Canada. Therefore, as a service to you we have listed direct line phone numbers to our shopper

advertisers:

www.atra.com

A&REDS Transmission Parts has multiple locations

Eriksson Industries (860) 388-4418

Transmission Exchange Co. (503) 284-0768

Autocomp Technologies (713) 697-5511

Precision of New Hampton Inc (641) 394-5955

Lory Transmission Parts (305) 642-4621

Miami Transmission Kits (305) 885-7355

ART Auto Sport Unlimited Remanufactured Transmissions (616) 748-5725

Weller Auto Trucks Has many different shop locations

Instaclean (928) 680-4445

Silver Star Transmission (405) 330-9300

Trans-Pac Motor Parts (310) 637-9156

Transfer Case Express has multiple locations

G-CorAutomotive.com1.877.888.5160

Hard parts…need one? Need 100? Can’t find what you’re looking for?

Just Ask!

gcor-td-225x3-blue.indd 1 2/28/12 9:32 PM

Domestic and Foreign Repair ManualsAvailable at Everyday LOW Prices

Call Today 800-428-8489!!!

2011 TECHNICAL

Your Business Partner for a Changing Industry!

Success Through Training!

atra bookstore.indd 2 8/24/12 1:18 AM

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GEARS October/November 2012 119

INSTA-CLEANPARTS WASHERS

INSTA-CLEANPARTS WASHERS

INSTA-CLEANPARTS WASHERS

INSTA-CLEANPARTS WASHERS

INSTA-CLEANPARTS WASHERS

ww

w.instaclean.com

800-331-6405 800-331-6405

WE HAVE WHAT YOU NEEDFOREIGN & DOMESTIC

Standard TransmissionsTransfer Cases

New & Used PartsRebuilt Units

*ONE CALL DOES IT ALL*

CALLBRIAN OR ALBERT

866-571-GEAR 4 3 2 7

Northland Transmission Inc.

Phone: 715-458-2617 Fax: 715-458-2611

www.servobore.com

Fix it in less than fifteen minutes with one of our easy to use kits.

No machineshop required.

HARD PARTS FOR

Domestic and Foreign AUTOMATIC TRANSMISSIONS

TORQUE CONVERTERS TRANSFER CASES

WE HAVE OVER 500,000 PARTS IN STOCK

CALL 602-971-0477 getithardparts.com

WE SHIP UPS DAILY

NEED QUALITYCONVERTERS?

Overhaul System!

Call for a free catalog877-298-5003

www.atiracing.com6747 Whitestone Road • Baltimore, MD 21207

®

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Space For Sale!

www.gearsmagazine.com

805-604-2023

$325

1shoppers10-12.indd 119 10/9/12 9:00 AM

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120 GEARS October/November 2012

SHOPPER CLASSIFIED ADSGEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders. For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call (805) 604-2000.

1285 EmbarcaderoOakland, CA

600 Bruckner RoadSpartanburg, SC

Quality Remanufactured Torque Converters

Expect the Best!

800.727.4461

Distributorships Available

Visit our website:www.cvcconverters.com

Leading The Industry Since 1978

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• Transfer Case Assemblieswith Encoder Motors

• Reman Transmissions• New & Reman Engines• 3 yr./100,000 Mile Parts &

Labor Warranty• Nationwide Delivery• Truckload Pricing

GREEN BAY, WI

800-242-2844

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This cd contains over 1200 pages of Gears technical articles, there are 4 years, 260 articles

and 45 issues all on this on cd!

Please mention this ad when placing your order. Place your order before 12pm PST and receive same day shipping.

Award Winning Gears Magazine Acticles For Sale

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(800)-428-8489Remanufactured

Sprinter 722.6 Transmissions

Updated with latest Sonnaxperformance parts

3-year/100,000-mile warranty

866-464-1871www.sprintertransmission.net

www.atra.com

"Using Atra's Tech support gets work done faster."–Donny caccamise, owner of

Dmc transmissions

JoIN toDaY atMEMBERS.ATRA.COM

1shoppers10-12.indd 120 10/9/12 9:01 AM

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GEARS October/November 2012 121

USED, NEW AND REBUILTFOREIGN AND DOMESTICRETAIL AND WHOLESALEONE CALL DOES IT ALL!

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WE STOCKVT25E,6L80E,6R60E,5R110W USED & REBUILT PARTS We offer a complete machine shop for ALL of your rebuilding needs!

800-461-5396

* Complete Remanufactured**Individually Tested**SONNAX Updates*

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(877) 337 - 4681www.reamman.com

WWW.QUALITYGEAR.COM

THIS SUMMER WITH TOP-QUALITY LIGHT DUTY PARTS!

Remanufactured Valve Bodies

from Valve Body ProWe are now capable of testing and re-calibrating ALL Aisin 5 & 6 Speed Transmission Valve Bodies. Each Valve Body is tested and re-calibrated on our New State-of-the-Art Test Machine to verify proper operation of the pressures and control circuits. Most Valve Bodies now include NEW or SolPro Remanufactured Solenoids.•Pro-Proven Best in the Industry•Pro-Proven Best Warranty•Pro-Proven Best Product Support

[email protected]

GEARSGEARSThis could

be your ad!

call (805) 604-2000 and find out how!

For The Transmission rebuilding indusTry

1shoppers10-12.indd 121 10/9/12 9:01 AM

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122 GEARS October/November 2012

BUSINESS FOR SALE: Beautiful resort community in Northern Michi-gan, good and growing numbers, (in business for over 40 years). First class facility, 6 hoist, newer equip-ment, building room with 5 benches and inventory. Popular units in stock, parts washer, scanner, presses, lathes, flush machines, offices and waiting room. With or without prop-erty for more information please contact: [email protected] or call (231) 290-3602.

BUSINESS FOR SALE: Very suc-cessful automatic transmission shop located in the interior of British Co-lumbia, Canada. Great fishing, hunt-ing and skiing. Established in 1970, grosses $450,000 to $500,000 an-nually. Great reputation and estab-lished clients. Owner wishes to re-tire. Turn key operation. Phone (250) 374-6284, e-mail [email protected]. ATRA Mbr

EQUIPMENT FOR SALE - Repo Transfer Case Dyno $70,000.00 less then 100 hours, (Save $50,000.00) Call for details. Trade show demon-stration units with new warranties: BlueReach E-ZEE Shift control sys-tem for dyno, vehicle, or valve body tester, $4,184.00 (save $1000.00), E-ZEE shift Sensor Monitor $467.00 ($save $100.00), E-ZEE Shift Phase Drive for CVT Stepper motor testing $370.00 (save $100.00). TTCF-7AR heated cooler line Flusher by G-TEC ($1842.00). This is new equipment

that has been either shown or dem-onstrated at trade shows or seminars. Limited quantity for details call: Steve Glassinger G-TEC Inc. (417) 725-6400 or (800) 725.6499 [email protected]. ATRA Mbr

HELP WANTED: Automatic Trans-mission Technical Director – Large transmission remanufacturing com-pany seeking qualified individual to manage, supervise and direct a team of 10-20 builders. Competitive pay, Monday – Friday. Send resume to: [email protected]. ATRA Mbr

HELP WANTED: Transmission Builder - Established family owned and operated transmission shop in business for 30 years. Five day work week, competitive pay, benefits, va-cation time. Shop is clean and spa-cious with the latest equipment and tools; located 45minutes east of St Louis. Email resume to: [email protected]. ATRA Mbr

HELP WANTED: Corteco is the af-termarket division of Freudenberg-NOK Sealing Technologies. Corteco carries Transtec® brand automatic transmission and power steering kits. We are searching for a Prod-uct Development Technician for our Milan, Ohio location. Responsibili-ties include creating new products for assigned product line, monitoring changes to existing and new prod-ucts, providing technical assistance and monitoring technical develop-

SHOPPER CLASSIFIEDGEARS classified advertising cost $95.00 for up to 50 words for a one time insertion. ATRA members are eligible to receive up to three (3) FREE classified advertisements in GEARS annually (per 9 issues). Members wishing to place ads once their three FREE ads have been placed may do so at the cost listed above. Ads exceeding the maximum word count will cost $1.50 for each additional word (not including phone number and address).

October/November 2012

ments to maintain quality products. Education / Experience required: either a Bachelor’s degree in engi-neering or business, an Associate or Technical degree and 3-5 years work experience or 6-10 years trans-mission rebuild experience. Work experience must include technical knowledge of automotive engine & drivetrain or transmission rebuild ex-perience. Microsoft office computer skills required. Candidate should be self motivated, energetic and team oriented. Interested candidates should send resume and salary re-quirements to: [email protected]. EOE ATRA Mbr

HELP WANTED: Come work in won-derful Casper Wyoming - We are looking for experienced R&R tech-nicians, builders, diagnostic techni-cians and service writers in our very busy shop. Good pay based on ex-perience. Will pay moving expenses for the right candidate. Please con-tact Elmer at (307) 237-2505. ATRA Mbr

HELP WANTED: Leading transmis-sion remanufacturer seeks VP of Research & Development – Respon-sibilities: Research and develop new

TEMCOSimply The Best

www.washparts.com

1-800-245-1869

Space For Sale!

www.gearsmagazine.com

805-604-2023

$325

122classfd1012.indd 122 10/9/12 3:58 PM

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GEARS October/November 2012 123

transmissions. Manage dynamometer division. Manage solenoid and valve-body testing. Product upgrade recom-mendations. Qualifications: Minimum 10 years in trans-mission industry. Advanced knowledge of electronics, fluids, and mechanical systems. Excellent communication skills, written and verbal. High proficiency with MS Office products. Knowledge of scanning diagnostic tools. Com-pensation: Salary highly competitive, commensurate with experience. Full benefits and vacation. Send Cover letter and resume to: [email protected]. ATRA Mbr

HELP WANTED: Auto Transmission rebuilders and/or in-stallers – Great opportunity to live and work in the magnifi-cent Smokey Mountains of Waynesville, North Carolina! Fishing, hunting, recreation capital of the southeast. Five day work week, competitive salary. Shop with longstanding reputation and plenty of work. If you are a qualified individ-ual wanting to leave the rat race, contact us immediately! We’ve got a spot for you! (828) 456-5753 ASAP!

ATRA Mbr

HELP WANTED: Busy Shop Looking for Builder or R&R help. Monday through Friday work week, paid weekly. Call for more info (432) 570-7905. ATRA Mbr

Don't Miss the ATRA SEMINAR Near You!

www.atra.com

2012 ATRA TECHNICAL SEMINARS LocatIoNS:

MEMBERS.ATRA.COM

10/6/12 Portland, or

10/25/12 thru10/29/12

*atra's PowertrainEXPo, Las Vegas, NV

11/17/12 Baltimore, mD

Check http://members.atra.com for more dates and locations

to come!

800.428.8489http://members.atra.com

Trade Showco-hosted with

OCTOBER 25 - 29

Las Vegas, NV • powertrainexpo.com

2012 ATRAPOWERTRAIN

Management Skills to Bring Customers in Your Door!The Dealer AlternativeFind out what dealer-preferred customers want in a repair shop and how you can provide it. We’ll look at marketing to this group and what you can do in your shop to provide exceptional customer service and attract these customers.

All the Tech You Need to Get ‘em Out the Door!Every year brings new technology and new problems. 6 Speeds, hybrids, computer system; all bring new challenges, but with them come greater profits. Get the fixes now so you can save time, get your customer on the road and get paid.

Plus these great events!

Transtar ReceptionSaturday Night

ATRA Member Meeting& Lunch Friday

Sunday Management BreakfastSponsored by

Larry WingetSaturday Luncheon Keynote

with New York Times best-

selling author and “Pitbull

of Personal development”

Larry Winget.Sponsored by

(800) 428-8489 or (805) 604-2000www.atrapowertrainexpo.com

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124 GEARS October/November 2012

2012

ADVERTISERSName Page Name Page

A & Reds Transmission Parts...................................................................... 75 www.areds.comA&A Midwest ............................................................................................... 76 www.aamidwest.comAdapt A Case............................................................................................... 77 www.adaptacase.comATI Performance Products .................................................................... 62, 63 www.atiperformanceproducts.comATRA ..................................................................................................... 50, 71 www.atra.comBorgWarner Automotive ........................................................................ 25, 79 www.borgwarner.comCARFAX, Inc. .............................................................................................. 67 www.carfax.com/serviceLinkShops.cfxCertified Transmission ................................................................................. 31 www.certifiedtransmission.comDacco Transmission Parts........................................................................... 80 www.daccoinc.comDartco Transmission .................................................................................... 29 www.dartcotransmission.comEagle Precision Products ......................................................................... rider www.eagleprecisionproducts.comEVT Parts ...............................................................................................11, 81 www.evtparts.comExedy Globalparts Corporation ............................................................. 27, 83 www.exedyusa.comFord Customer Service Division .............................................................. 5, 28 www.fordparts.comG-Cor Automotive Corp ......................................................................... 51, 84 www.g-corautomotive.comGFX, Inc ...................................................................................................... 41 www.gfxcorp.comG-TEC, Inc. ........................................................................................... 70, 85 www.g-tec.comH & A Transmissions, Inc. ........................................................................... 23 www.hnatrans.comJasper Engines & Transmissions ........................................................ 87, IBC www.jasperengines.comJDS Worldwide Corp. .................................................................................. 88 www.jdsworldwide.comLife Automotive Products Inc. ...................................................................... 15 www.smartblend.comLubegard® By International lubricants, Inc. ..............................................OBC www.lubegard.comMid States Transmission Parts .................................................................... 50 http://mstp.netMoPar .......................................................................................................... 39 www.mopar.comNorthland Automatic Transmission Service Inc. .......................................... 89 www.northlandtransmission.comOhio Gasket & Shim Inc. ............................................................................. 91 www.ogsindustries.com

Omega Machine & Tool, Inc. ....................................................................... 92 www.omegamachine.comPower Pusher By Nu-Star, Inc. ............................................................. 51, 93 www.powerpusher.comPrecision European Inc ......................................................................... 37, 95 www.PEIus.comPrecision International ............................................................................. 7, 96 www.transmissionkits.comProfitBoost LLC ........................................................................................... 97 www.profitboost.comRaybestos Powertrain ............................................................................. 3, 99 www.raybestospowertrain.comRed Kap - Watauga Group .......................................................................... 53 www.redkap.comReman Industries Inc ................................................................................ 100 www.remanindustries.comRMP Powertrain Solutions Inc..................................................................... 35 www.powertrainsolutions.comSchaeffler Group USA Inc. ............................................................................ 9 www.lukclutch.comSeal Aftermarket Products..................................................................... 33, 72 www.sealaftermarketproducts.comSeal Aftermarket Contest ............................................................................ 73SEMA........................................................................................................... 65 www.sema.orgSlauson Transmission Parts ........................................................................ 57 www.slauson.comSonnax Industries .......................................................................................IFC www.sonnax.comStellar Group ............................................................................................. 103 www.stellargroupinc.comSTK Transmission Parts Co, LTD ............................................................. 101 www.stkat.comSuperior Transmission Parts ................................................................. 16, 17 www.superior-transmission.comSussex Auto Parts Ltd. .............................................................................. 104 www.sussexautos.comTransmission Remanufacturing Company LLC ......................................... 105 www.transmissionrebuildcenter.com/Transmission Specialties ..................................................................... 46, 107 www.transmission-specialties.comTranstar Industries, Inc. .....................................................45, 47, 49, 69, 108 www.transtar1.com/TransTec By CORTECO .............................................................................. 55 www.transtec.comValve Body Pro ............................................................................................ 59 www.valvebodypro.comVBX - ValveBody Xpress, Inc. ............................................................. 44, 109 www.valvebodyxpress.comWhatever It Takes Transmission Parts, Inc. .........................................13, 111 www.wittrans.com

2012

CALENDAR ATRA Supplier MembersReserve your free table top display for the ATRA 2012 technical seminar series today! Call (805) 604-2018

See ATRA Seminar Schedule page 123 or at:http://members.atra.com/?page=Technical_Seminars

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This just might be the best product we’ve ever made.It certainly will be the best fuel system cleaner you’ve ever used.

Contains a unique, proprietary

PEA (polyether amine)

technology— the most advanced

chemistry for fuel system cleanup

Brand new fuel lubricity

additive to protect fuel

system components

With fuel stabilizerPart # 77012

This is the first fuel system cleaner of its kind able to specifically address and treat the newer DIG (direct injection) fuel systems in addition to the traditional intake-port delivery systems of today.

LUBEGARD Fuel System Booster is a state-of-the-art 3-in-1 product that provides;

• Designed for use in new DIG (direct injection) and PFI fuel systems

• For gasoline and diesel engines

• LUBEGARD Fuel System Booster outperformed the #1 leading fuel system cleaner in every test we ran.

• Just ONE tank is all you need

• Prevents hesitation, rough idle or stalling, and improves fuel economy

• Stabilizes fuel, especially during storage

• Reduces emissions

• EPA/LAC, CARB, and TOP TIER™ compliant

Total system clean-up and keep-clean

Fuel lubricity additive

Fuel stabilizer

Booth# 113

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Mightbethebest_ATRA.pdf 8/15/2012 1:41:11 PM

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