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COVER LETTER

Dear Hiring Manager,

I am a seasoned, proven technical project/program manager with demonstrated 23+ years of successful IT project management in various distributed technology environments. I have managed projects of all sizes and budgets that include custom SDLC development/implementations; server/client installs and decommissions; internet security programs; critical incident outages as well as massive infrastructure refresh/migrations. I have also managed a new construction project that included moving 550+ resources from corporate to a temporary swing space and then into the new facility once construction was complete.

I have become a specialist in reforming in-flight, failing projects and bringing them to successful completion. I have accomplished this by transforming broken, ineffective resource groups into successful, self-directed, collaborative teams. The most recent example of this was demonstrated when I joined a critical corporate initiative that had stalled at 3 years in-flight, $4 million (100% of approved budget) spent and only 20% complete. I analyzed the current project status, and with the help of data architects and development resources, proposed a move-forward plan to the business and IT leadership. My team subsequently delivered the remainder of the project in only 18 months and limited additional expenditures to $1.2 million.

I have a Master’s degree in Business Management with an emphasis in Project Management from a PMI-accredited institution. I am a formally certified Project Management Professional. I also have significant experience in standing up and managing agile development teams to organizations newly adopting the methodology. Please note that I stopped chasing certifications in order to roll up my sleeves and do the work. So if you seek a relentless PM with a proven track record, I'm your candidate. I have found that most people with various industry certifications may have book knowledge but are limited in their ability to apply that knowledge to real world scenarios. Let me be frank and say that I would put my experience and skills up against any certified candidate and will outperform them every day, all day.

I also offer robust business analysis skills as well as the regular application of critical change and quality management processes.

I enjoy opportunities that allow me to utilize the full spectrum of my capabilities to manage projects/programs within any formal methodology. I have created efficient, distributed teams to work collaboratively despite geographical and cultural differences.

I would like to speak with you further about this exciting opportunity.

Sincerely,

Maria A. Mancuso

Sr. Project Manager / Scrum MasterInformation Technology

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CONTACT INFORMATION:

Cell: (817) 897-1096Email: mariacu91@yahoo.comLinkedIn: https://www.linkedin.com/in/mariamancuso

WHAT SETS ME APART FROM THE REST?

Specialist in reforming in-flight, failing projects and bringing them to successful completion. Able to transform ineffective resource groups into successful, self-directed, collaborative teams. Business analysis experience to include eliciting requirements from stakeholders to define and

solve business problems, documenting in fundamental terms for architects and developers, and translating into test cases for extensive QA and UAT testing purposes.

Thrive in environments that allow me to utilize the full spectrum of my capabilities to manage heavy project loads among virtual, global, cross-functional and cross-cultural teams.

PROFESSIONAL SUMMARY

MBA with 23 years of IT consulting experience; 20 years of pure IT project management experience

Advanced ability to manage complex initiatives that include: multiple computing platforms, programming languages, database management systems, network structures, POS and enterprise infrastructure capabilities

Prepare waterfall project plans complete with scope, milestones, deliverables, budgets, and shared resource requirements. Effectively manage Agile processes and artifacts

Coordinate global (virtual) teams, ensuring successful communication and collaboration across multiple, concurrent projects despite time, language and cultural differences

Rigorous risk management, change control, and business/systems analysis techniques and methods

Skilled in facilitating, motivating, growing, developing and empowering distributed teams to achieve project/product success

TECHNICAL SUMMARY

Technical Architectures: Client-Server; SOA; Cloud computing (PaaS, SaaS, IaaS). Data: relational and object-oriented dB; data governance, management, and security. Project Management Software: MS Project (all versions); Version One; JIRA; Basecamp Technical Platforms: Microsoft; UNIX, Linux, Mac OS X Internet Technologies: SOAP (HTTP; SMTP; TCP, JMS); Web API (client and server side) Programming models: multi-paradigm: object-oriented, and structured programming

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PROFESSIONAL EXPERIENCE

April 2015 – Present | Program ManagerGameStop, Inc. Grapevine, TX 76051 USAContract (Insight Global)

GameStop is a global multichannel video game, consumer electronics and wireless services retailer with more than 6,600 stores worldwide.

Managing the implementation and expansion of an enterprise data hub to provide the organization with a centralized, optimized and unified data source. The objective of the program is to provide business users with near real-time retail sales analytics and e-commerce click-through data to grow sales and improve customer loyalty. This multi-faceted initiative includes completing in-flight EDH 1.0, as well as managing the EDH Expansion, 1010 Data decommission, and reporting on the BI Self-Serve Reporting effort as part of the overall program.

Brought in-flight tablet-to-stores (infrastructure) project from execution to closure. This project delivered a suggestive selling application presented by way of an iPad in all stores with appropriate corporate connectivity and security.

Bringing in-flight Federated Platform Replacement from execution to closure. This project is replacing ADFS with Okta in order to offer multi-factor authentication for specific apps and users as well as integrated Windows authorization for downstream tools once a user is authenticated on the corporate network.

September 2014 – April 2015 | Sr. IT Project ManagerLehigh Hanson Irving TX 75062 USAContract (Akorbi)

Lehigh Hanson is part of the Heidelberg Cement Group, one of the largest building materials manufacturers worldwide. Heidelberg Cement is the global market leader in aggregates with leading positions in cement, concrete and other downstream activities.

I managed multiple Business Intelligence initiatives critical to helping business unit leadership analyze and interpret their sales data. This strategic analysis assists them in making solid decisions to sustain segment growth and improve their competitive advantage in the marketplace. I also managed an Oracle Upgrade, pSeries Replacement and FileNET Upgrade.

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September 2012 – June 2014 | Sr. IT Project Manager / Scrum MasterCoreLogic Westlake, TX 76262 USAContract-to-hire (Veredus)

CoreLogic is a leading provider of consumer, financial and property information, analytics and services to business and government.

I managed a transformational program that developed a universal workflow process and management system (One Workflow) designed to leverage the One Datastore (a comprehensive data store which contains all of the Company’s property and tax data in an Oracle database) to maximize efficiency, provide dynamic management and customer reporting, and eliminate reliance on manual workflow tracking. This information was then presented in a graphical UI called One View (a comprehensive and on demand presentation of all available property and tax information) for all user groups.

November 2011 – September 2012 | Sr. Project Manager FTS International Fort Worth, TX 76102

FTS International is a leading provider of well completion services, including pressure pumping, wireline and pressure control, and water management.

I managed the development of a SharePoint application to monitor, maintain and perform preventive maintenance on critical income generating equipment. Managed a Security program that implemented managed security services (MSS) and global threat intelligence (Sourcefire); implemented a secure Web Gateway (ZScaler) and a Web application firewall (Imperva); and implemented a Next-Generation Intrusion prevention System with integrated application control for web apps to protect against APTs (Solutionary). I also managed an F5 migration, development of the Company’s mobile site to complement their web presence and a critical system outage due to a failed array in a PROD server.

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July 2009 – November 2011 | Infrastructure Project ManagerPepsiCoPlano, TXContract (Premier SSG)

PepsiCo Inc. is an American multinational food and beverage corporation headquartered in Purchase, New York, United States, with interests in the manufacturing, marketing and distribution of grain-based snack foods, beverages, and other products.

I managed critical IT initiatives necessary for business continuity and growth. These initiatives included a physical move of 550 employees being moved out of corporate in order to make room for a JDE to SAP migration strike team. The 550 employees that were chosen to move were from a shared financial services group. Therefore, their connectivity to corporate via secured WAN and even VPN for some remote workers was imperative. The swing space was handled as if it was permanent space in order to address those security risks, including a server room for their dedicated network devices. This meant that we wired, racked, and furnished the swing space, including badging hardware for secure employee access. We had to time the move into the swing space so that there was no loss of productivity due to the move. The workers packed up their desks on a Friday and reported to the new space on Monday where the contents of their desks were waiting along with all of the computer hardware and corresponding office devices. All they had to do was unpack their personal items and begin work. All equipment had been packed, moved, unpacked, connected and tested over the weekend. Once the TCAL space was successfully remodeled (PepsiCo repurposed a building on the old EDS campus), the same process was repeated for the move into the permanent space, but this time, 125 employees from the swing space and 425 from corporate were moved at the same time. I setup a war room in the new building with a team of approximately 12 IT resources where we received problem tickets, triaged the issues and then dispatched resources to resolve in real-time. This was done to prevent over-burden on our normal support operations. Our war room worked 12 hour shifts for those 3 days to resolve all problem tickets. By the 3rd day, we were able to disband the war room and resume normal business operations with the TCAL space utilizing the normal PepsiCo desktop support policies and SLAs.

I also completed two deep-dive business analysis projects and presented the results in a format conducive to executive presentation. I worked to establish unified active directory architecture by collapsing 98 international domains and 3 forests into a single global forest with 2 primary domains during an AD migration.

I implemented multiple infrastructure data pipelines to electronically send data systematically from an international HRMS to the corporate data warehouse for inclusion in all of the corporate programs and downstream tools.

Finally, I designed process and procedures to allow BIS divisions to bring mobile applications to market on the iOS, Android and Blackberry platforms.

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January 2009 – July 2009 | Technical Project LeadTri-Pen Travelmaster Technologies LLC Irving, TX

TravelMaster was the technology arm of a travel business process outsourcer with 18 clients and three- quarters of a billion dollars in corporate travel under management by the firm.

I managed the software development lifecycle methodology of a reengineered version of a cutting-edge corporate travel management software suite designed to merge booked, corporate card, expense report and other data to provide corporations with the most current view of travel activity and spending; Served as the team leader for a multi-discipline team to manage an aggressive agile software development project including architecture design, coding, creating version builds, implementing QA procedures and test cycles, and enforcing effective change control; Managed iterative design and execution development cycles of the new version. Improved quality results by implementing unit, system and integration testing cycles.

1991 –2008 | Project Management Consultant

1. NCR Corporation – Contract (Mosaic Technology)2. Grapevine Police Department3. Union Bank of California – Contract (Synergroup Systems)4. American Honda Motor Company, Inc. – Contract (Entex Information Systems)5. City of Los Angeles Metropolitan Water District – Contract (Novaquest)6. Pacer CATS7. Data Management Resources

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EDUCATION

Masters of Science in ManagementJune 2006 – November 2008Colorado Technical University

Management in Information Technology; Project Management Graduation Date – November 18, 2008 Master’s Degree with 3.73 GPA

PMP Certification

March 2000 Project Management Institute Certification Number: 22959

Bachelor of Arts in EconomicsSeptember 1987 – May 1991University of Colorado at Boulder

Economics, Emphasis in Computer Science Graduation Date – May 1991 Bachelor’s Degree with 2.75 GPA

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PROFESSIONAL REFERENCES

Lehigh Hanson

Mike McCownTechnical Resource Manager(972) 762-4434

CoreLogic

Michael MartinDirector of Project Management(817) 501-1321

Don Taylor Sr. Manager, Technical Project Management(817) 233-0620

FTSI

Laurence RooksDirector, Database Administration(682) 999-6000

PepsiCo

Marianne ArenaProgram Portfolio Manager(203) 241-5710

TravelMaster

Bryan Meredith VP of Operations and Global IT(704) 877-1316