Functional Resume Template

Instead of giving stress on emphasizing work history as like Reverse-Chronological

resume format; Functional resume focus on emphasizing “skills relevant to the job

you are applying for, achievements, accomplishments, transferable skills, and

experiences” at the top of the resume.

All the information in a functional resume is well categorized and organized that

make easier for prospective hiring managers to quickly find what they are looking

for.

Due to various reasons, a Functional resume gives more stress on highlighting

“skills, achievements, accomplishments and experiences” at the top of the resume

and many job seekers consider this format as an ideal one for their resume. Look at

the given below functional resume checklist to get an better idea.

Functional Resume Checklist

The best suitable for job seekers

Gaps in the employment history – An ideal resume format for job seekers having

major gaps in the employment history. The format hides those gaps beautifully by

diverting the attention of hiring managers toward highlighting skills,

achievements, accomplishment, and experiences required for the job you are

applying for.

Want to change career industry & career path or changed jobs frequently –

The format is also useful for job seekers who like to change career industry and

career path or had been changed jobs frequently. For example - If an employee is

working in BPO and like to get a software engineer job in the IT industry; he/she

should go for functional resume formatting style by emphasizing skills relevant to

the job you are interested in to impress hiring managers in other manner if your

work experiences don’t match to the job you are interested in.

Want to show-off the skills and experiences have been gained in the

voluntary sector – If you are a student/just passed out graduate student with a

few months of volunteering experiences - to give wattage to your volunteering

experiences, use this format to emphasize the skills and experiences you have

gained in the volunteering job.

Want to highlight transferable skills -The skills that can help employees to

handle difficult situations during the job and while changing the job from one field

to another/one industry to another. These skills are - Communicate skill,

interpretation skill, analytical skill, decision making skill, quick learning skill,

Creativity skill, etc.

Less suitable for job seekers

Having job relevant work experiences without major gaps – If an applicant can

strongly display his work experiences in his resume relevant to the job he is

applying for, go for a reverse-chronological resume format instead of a functional

resume format.

An entry level job seeker with lack of work experience & transferable skills–

The format is less helpful for entry level job seeker with lack of work

experience/zero work experience & transferable skills.

Advantages of a functional resume

1) It is a quick way to highlight the skills, ability, knowledge and expertise relevant

to the job you are applying for; make hiring managers to easily recognize you with

your ability for the vacant job position.

2) As the format facilitates you to include the work experiences without mentioning

the employment dates - you can exclusively list only those work experiences that are

relevant to the job you are applying for without the employment date & year.

Disadvantages of a functional resume

1) If you have been regularly moving ahead in your jobs - using this format you

may not be able to show-off this.

2) The format may not be suitable for an employee who is working/had been

working in a company for a long period of time. 

3) As the format facilitates you to show-off exclusively only those experiences that

are relevant to the job you are applying for - enforce the hiring managers to think,

maybe you are hiding something from them.

4) As the functional resume allows you to list the experiences without the

employment dates; may not clearly display “how your career has been progressed”.

Using many techniques you can wrap up the employment history gaps - To know

the techniques of a functional resume in this consideration, carefully view the order

and structure of this template,

Order & Structure of the Functional Resume Template

Contact Information (Mandatory)

Essential Information:

Name (First Name + Middle Name + Last Name): Make it the largest one

among all fonts in your resume.

Address: Permanent address

E-mail: Professional Email, not the school/collage/childish (like;

cute&sweet@gmail.com or beautiful@yahoo.com) email

Phone number: Land Line/Mobile

Optional Information:

Personal website link: If helpful in professional career development

LinkedIn profile: Make it relevant to the job you are applying for

Social Media Links: If helpful in the career development

Remove all hyperlinks that automatically generate with your emails and URLs.

Job Objective (Optional)

It is 10 – 15 words of a sentence, more applicable - when you are a fresher, want to

change your career path, and to show directly to the employer that which position

you want to acquire & which responsibilities you want to take.

Qualifications Summary (Optional)

The Qualifications Summary facilitates job seekers to emphasize skills,

achievements and experiences in relation to the “employment history, education

history, and the job you are applying for” right at the top of the resume in place of

career objective and profile.

While listing your most impressive skills and achievements relevant to the job you

are applying for - try not to go beyond 5-6 bullet points and use relevant keywords

that can easily pass through your resume to the application tracking system.

Transferable skills

As, the functional resume format uses maximum by job seekers who have

weak/spotty employment history or want to change their career path – apart from

qualification summary, the format also gives more stress on highlighting

transferable skills that can be helpful for job seeker to handle the challenging jobs.

It is good if you can explain those highlighted skills to pull the attention of hiring

manager right towards the main skills relevant to the job you are applying for.

List your transferable skills and try to make it over in 3-4 bullet points.

Professional Experience (Mandatory)

As the main aim of a functional resume is to screen-out the job seeker for an

interview, if the job seeker has gaps in the employment history, either,

He/she can explain about those gaps with authentic explanation, or

List the detail of experiences without including dates

In both of the above solutions, the main of the job seeker is to convince and make

the hiring managers think - you are the correct one for the job opening.

These are the authentic explanation you can give to fulfill the period of

unemployment,

Involved in full-time studies

Involved in preparing for entrance exam

Health Issue

Downturn

Taken responsibility of full-time parenting

Doing full-time family administration

Personal Issue

Education Section (Mandatory)

List your degrees in reverse chronological order

Avoid listing abbreviation of your degrees; list the degrees with its full name.

For example; Instead of listing “MBA” in your degree, list “Master of Business

Administration”

If the reason of gaps in between your jobs is your higher studies – list the

education section at the top of the resume before the professional experience

section. And, this is not the reason of gap – list the education detail at the

bottom of the resume after the professional experience section.

IT Skills (Optional)

IT Skills: List the IT skills if you are applying to the IT industry.

Include software and hardware you are familiar and friendly with

Include the programming languages you know

Include all other IT skills that are might be relevant to the job you are

applying for

Additional Sections (Optional)

Additionally, you can include these all optional sections, if you feel these sections

can strengthen your resume,

Publication

Language

Presentations

Research

Honors/Awards

Certifications/Licenses

Extracurricular Activities

Volunteer Work Experiences

Collage Projects

References

Functional Resume Templates Thus, a functional resume is for people having gaps in the employment history

and want to change their career path/industries. Using this resume template,

you can hide/bring down the effect of unnecessary things by highlight the skills,

achievements, accomplishments, experiences, and specialization at the top of

the resume.

Here, you will see various functional resume templates that facilitate you to

develop your resume with an ease by putting relevant details in the relevant

sections of your resume.

1) Functional Resume Template Of Call Center Representative

Job Seeker detail: Overall, a job seeker is having 6+ years of work experience; 4+

years working as a “Customer Service representative” at service industries and 2

years working as a “Volunteer Sports Coach” at WLC collage India.

Also, he has maintained 1 year gap after leaving the job position of the “Volunteer

Sports Coach”.

Resultant,

The job seeker is having only 4+ years of work experience relevant to the job he is

applying for with a 1 year gap in the job.

Resume Checklist: As, the job seeker maintained the gap in his jobs; to divert

the attention of the hiring manager from those gaps,

Create a resume by highlighting the skills, achievements,

accomplishments, talent and ability first at the top of the resume page.

In the work experience section, hide the dates and years you have been

working at the XYZ position with a particular company

Resume Template of Call Center Customer Service

Representative

Rakhi Ranjan

Job Objective

Hunting position of customer service representative at call center

(Customer Service Representative)

Street – 4, V Land, Jaipur Rakhitoran@gmail.com

09900888865 LinkdIn URL

Qualification Summary

Over 4+ years of experience as customer service representative in service industry with

absolute reliable customers and clients

Proven ability to handle 100 inbound/outbound calls on day basis to consistently resolve

customers and clients’ issues in short time span

Great experience of providing information of sales over phone to clients

Possess pleasant and clear voice with neutral accents, convincing skills, exceptional

customer handling skills, good typing speed (50 wpm) and computer knowledge by using

MS-Office suites

Good command to use database software for data entry operation

Good to speak and understand English, Japanese and French

Achievements

Handled 50 member team and an average of 450 clients within fast paced environment

Managed heavy workload and consistently met performance standards

Manage over 70 inbound and outbound calls daily using call management system

Managed customer database to decrease the average call processing time by 4 minutes

Contributed to bring client service ratings at top level

Transferable Skills

Customer & Client Service

An average, handled and resolved 100 customers/clients’ issues daily with detailed,

personalized, friendly, and polite services and increased customer satisfaction by 90%

Trained, monitored, assisted, and educated new associates everything required to handle

complete process of the profile

Built quality to understand requirements of customers/clients and to answer inquiries

satisfactorily

Management

Analyzed and improved department’s process and procedure efficiency with addition

and invention of new ideas of advancement

Managed and handled confused customers/clients politely and professionally by

listening and resolving problems of conversational flow

Maintained employees report for seniors review

Product Knowledge

Learned about all products and services come use in daily operation and provide quick

services to customers

Communicate with clients to give information regarding company’s new products or

services

Daily determine and resolve an average of 100 dissimilar inquiries related to billing,

installation, product information and various other subjects

Contributed to reach sales targets by putting effort on selling products to customers and

bringing new ideas on increasing product sale

Good command to analyze and verify product prices

Technical Skills

Ensured accuracy of call management database with modification, updation and

addition of contact information such as customer name, address, phone number and

other details to customer service database

Used MS Office tools and other similar tools for fast data entry operation

Capable to resolve small issues comes in laptop, headphone, cable connection and

software

Proven ability to learn, understand, activate, and manage software/hardware tools and

applications quickly

Communication Skill

Conversational in Japanese and Chinese – capable to meet requirement of Japanese and

Chinese customers/clients

Build good understanding with client and customers due to good command in English

Skills

Skills Skill Level Experience

Database Management Expert 4 Years

Customer Handling Expert 4 Years

Customer Service Operation Expert 4 Years

Record Manintanence Expert 4 Years

Multiline Phone handling Intermediate 3 Years

Troubleshooting Expert 4 Years

Technical Support Intermediate 2 Years

Billing And Disbursements Expert 4 Years

Departmental Coordination Intermediate 4 Years

Work Experience

V Connect Solutions Noida, NCR (National Capital Region) - Customer Care Executive

(Present)

Step In Career (Call Center) Delhi, NCR (National Capital Region) - Customer Care

Executive

Global Connect Solutions (Call Center) Gurgaon, Haryana - Customer Service

representative

WLC Collage Salt Lake, Kolkata - Volunteer Sports Coach

Education

Graduated in Science with specialization in Physics, from Anna University, Chennai,

Tamil Nadu (2003)

High School from Model School, Raja Ram University, Lucknow, UP (2001)

Additional skills

Analytical, decision making, problem solving skills

Leadership & management skills

Good at speaking English & French

Good at customer handling

References

Available on request

Additional Information

Willing to relocate

Personal Detail

Date of Birth: 04/03/1970

Address: 876 Street – 4, V Land, Jaipur, India – 201010

Cover Letter Of Experienced Call Center

Customer Service Representative

Rakhi Ranjan

July 1th, 2016

Mr. Rama krishnan

Hiring Manager 

Samvita Technologies

Bangalore, Karnataka

Dear Mr. krishnan,

I am drafting this letter regarding the job opening of Customer Service

Representative in your company. Currently, working at “V Connect Solutions” as a

customer care executive for past 1+ years. Also, I worked on similar kind of profile

at the “Step In Career & Global Connect Solution” for 3 years.

Working as a Customer Service Representative; I have developed the ability to deal

with diverse nature & character of customers and clients, handled multi-line phone

operations & database management system, and learned other operations required

to give strong effect on work.

As, daily on average, I make 70 cold inbound and outbound calls to sell goods and

(Customer Service Representative)

Street – 4, V Land, Jaipur Rakhitoran@gmail.com

09900888865 LinkdIn URL

services using multiple sell strategies and product/project knowledge. I am capable

to take multiple responsibilities simultaneously and also capable to work on

multiple projects simultaneously to give a contribution in company growth,

development and reaching to its goal. During my job, I invented new ways to reduce

the time of sale and reduced the training operation cost by 95%.

Working as a customer care executive at three organizations, I have improved my

customer handling skills, verbal communication skills, leadership skills,

organization skills, sales operation skills and many other skills that guide me how

to up-sell services and goods to prospective clients and customers effectively and

how to handle different nature of client/customer with polite and convincing talk.

Though, I feel, I am capable and confident to work in the position of Customer

Service Representative position. I am looking forward to discuss more on the skills

and qualities required for the open job position.

Thank you for your time and kindness.

Sincerely,

Rakhi Ranjan

===================================================

2) Functional Resume Template Of Technical Writer

Job Seeker detail: Overall, a job seeker is having 6+ years of work experience. In

these 6+ years of working profession,

Last 3+ years, he gave to his writing, editing and updating profession

Middle 1+ years, he gave to the technical courses and freelancing job

And, first 2 two years, he gave to the Technical Translator job profile.

Resultant,

Total, the job seeker is having 5+ years of work experience relevant to the job he is

applying for. 1+ years of gap which he has maintained in-between the regular

career progress that was for better career growth & development.

Resume Checklist: As, the job seeker has maintained 1+ years of gap in-

between the regular career progress for the better career growth,

Create a resume by highlighting job relevant skills, abilities,

achievements, accomplishments and experiences first at the top of the

resume.

And, in the work experience section - mention the detail of all job relevant

experiences with the date and also give the explanation of gaps because

those gaps have been taken for the career betterment

Functional Resume Template of Technical Writer

Jain JosyTechnical Writer

Job Objective

A position in Senior Technical Writing

Career Objective

Mohan Nagar, Green Garden, Jaipur - 201010 JainJosy01@gmail.com

09904455666

LinkdIn URL

To obtain a position where I can contribute my expert technical writing, editing,

proofreading, management, problem solving, instructional designing, copy writing

and supervision skills and experiences in the company growth and development by

taking different and difficult challenges.

Summary of Qualification

Over 5+ years of experienced and highly effective technical writer

Expert in writing, editing, and developing technical documents, product and

instructional manual/guide, tutorials, website/online content, presentation

and report

Extremely well - working with subject-matter experts, identifying and gather

information, writing and translating complex documents in a clear

understandable format

Excellent result-oriented, analyzing, planning, interpersonal and

communication skills

Well organized, defined and logical

Confident and capable of investigating complete detail about the technologies

and procedures

Soft Skills

Writing/Editing/Updating – Client Proposals, training operational guides,

software/hardware user manuals, newsletters, articles, tutorials, online guide,

blogs, technical reports, and English/Chinese/Japanese technical translation

Project Management -  Planning, analyzing, coordinating, scheduling,

collecting, reporting, guessing and observing in and out complete project

operation

Proof Reading – Examining online/offline data and finding typographical

errors and mistakes

Contract Development – Manage contract with valuable client, customers, and

vendors

Technical Translation – English/Chinese/Japanese with extensive translation

experience

Technical Skills

Microsoft – Ms Word, PowerPoint, Excel, Front Page, Outlook, Publisher, Visio,

SharePoint

Markup Languages & Stylish Languages - HTML, XHTML, CSS, JavaScript

Adobe software - Acrobat, FrameMaker, Dreamweaver, RoboHELP, PhotoShop,

Web development Tools - HTML, DreamWeaver, FrontPage

Graphics Tools - Visio, SketckUp, Paint, Snagit, FullShot

Online Help tool - RoboHelp 

Project Management Tools: MS Excel, PowerPoint, Project, and SharePoint

Additional Skills

Interpersonal Communication Skills

Organization, team management, and leadership Skills

Creative, technical, self-centered, and good team player

Operating System

Windows, Mac, and Linux

Professional Experience

Intelligentia IT Systems Pvt Ltd, Bangalore, Karnataka

Lead Technical Writer (Jan 2015- Present)

Involved in gathering, analyzing, writing, editing, reviewing, and maintaining

end-user software information, online help, website content, training guides,

technical reports, documents, newsletters, white papers,

software/hardware/installation/reference manuals, blogs, online/PDF/doc

tutorials, PPT Slides, articles, and company’s terms & conditions

Ensured delivery of clear, user-friendly, clean, and simple content to employers,

employees, and business team/partners

Created online help using Robohelp

Proofread resume, cover letter, confidential letters, and reports

Written content of company’s website by taking help of SEO

Involved in all stages of instructional design process, including needs

assessment and evaluation (ADDIE)

Wrote and edited employee handbook in Microsoft Word and PDF using Adobe

FrameMaker, Photoshop and Acrobat

Written and translated document in English, Chinese and Japanese using

HTML, JavaScript, CSS, XML and MS Word

Varite India Pvt. Ltd., New Mumbai, Maharashtra

QA Technical Editor/Technical Writer (Jan 2014 – Jan 2016)

Worked with QA team to ensure the quality of software application by writing,

editing and maintaining test cases, business requirements, use cases, training

guides, and user manuals

Proofread and edited online help file, CBTs and training guides

Trained new employees about complete process of work operation and

management

Used Adobe Creative Suite CS3, Snagit, Mainframe, Microsoft Office

Professional, Microsoft SharePoint, Adobe FrameMaker, and Macromedia

Dreamweaver for product quality assurance

Daemon Software & Services Pvt. Ltd., Gurgaon, Haryana

Freelance Copy Writer (Dec 2012 – Feb 2014)

Wrote articles, blogs, newsletters, professional letters, resume and cover letter

for company website

Proofread, edited, updated and maintained software introduction mentioned

on company’s website

E-Com Interactive (E-commerce Based Company), Delhi, NCR

Freelance Copy Writer (August 2012 – Feb 2014) Wrote online articles, blogs, newsletters, website content, and e-books for e-

commerce websites

Maintained e-commerce website content for B2B and B2C uses

IS Global Web, Bhopal, Madhya Pradesh

Technical Translator (Feb 2010 – July 2012)

Worked with translation team and created dictionary in English, Chinese and

Japanese that covers technical and business terms

Translated user manuals, proposals, training guides, PDF, business documents,

software application front pages, technical reports and presentation slides

from Chinese to English in a fast-paced environment

Translated emails, messages, letters, and references for proper communication

with international clients

Ensured quality delivery by using WordPerfect 4.0, PageMaker, Adobe

Framemaker, Microsoft Word, PageMaker, and Harvard Graphics

Education

Ph.D in English

Master of Arts in English

Bachelor of Arts in English honors

Technical Courses

Advanced HTML, DHTML, XML, JavaScript, and CSS (July 2012 – Jan 2014)

(NIIT, Bangalore, Karnataka)

Advanced Microsoft Office Suits (November 2012 – March 2013)

(NIIT, Bangalore, Karnataka)

Advanced Adobe FrameMaker, RoboHelp, Photoshop, Illustrator, Acrobat and

Macromedia Dreamweaver (June 2012 – April 2013)

(NIIT, Bangalore, Karnataka)

Memberships

IEEE Professional Communications Society

Editorial Freelancers Association (EFA)

Tech Republic

Linked In.com

Women For Hire

HTML Writers Guild (HWG)

International Webmasters Association (IWA)

Writing.com

Cover Letter of Technical Writer

Jain Josy Mohan Nagar, Green Garden, Jaipur - 201010Technical Writer JainJosy01@gmail.com 09904455666

LinkedInJune 11th, 2016

Mr. Huston Jorge

Hiring Manager 

Global Tech, Inc

Block 32, MohanNagar, Delhi - 02311

Dear Jorge,

I am writing this letter to express my interest for the vacant job position of

technical writer offered by XYZ Company. I heard about this opportunity through

the advertisement given in the naukri.com job portal. My 5+ years of technical

writing and translating experiences developed the abilities and skills in me to take

any sort of difficult technical writing & editing challenges. I am extremely excited &

motivated to use my skills I had been gained during technical courses in the

company empowerment.

As, I have learned and experienced many technical, management, programming

and graphic tools and languages such as English, Japanese and Chinese, I am

capable to research, analyze and understand the complete cycle of the software

applications/projects to create nearly perfect documents in all three languages in

clear and easily understandable manner. I always revise my-self with the modern

technologies and trends to add modern style and thoughts in the professional

writing projects. Also, I am well capable to give my best under tight deadlines and

pressure.

Due to my overall writing/editing/proofreading skills, I am confident that I am an

excellent competitor for this vacant job position. Please feel free to contact me at

above given phone number or email address to know more about my skills and

abilities required for the particular job position. Please inform me when can I call

you or meet you to discuss more on the subject matter.

Thank you for your time and consideration.

Sincerely,

Jain Josy

Author Bio

I am one of the most passionate career experts; help professionals and nonprofessional in job search, interview preparation, building resumes, cover letters & LinkedIn Profile, writing professional emails, and even more.

I am in the writing profession for past 9+ years. In addition to the career counseling, written many articles on software technologies and software testing application, and worked at “Nokia Siemens Network and Think A-Head” as a technical writer.