© 2006 cisco systems, inc. all rights reserved. cudn v1.1—1-1 messaging product overview cisco...
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© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-1
Messaging Product Overview
Cisco Unity Design Process—Presales
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-2
What Is Cisco Unity?
CiscoSwitch
Message Source
Voice Mail
Fax
Microsoft Outlook or Lotus Notes
Message Delivery
Phone
Message Store
Cisco Unified
CallManager
Web-Based Interface
CiscoUnity
Server
Internet
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-3
Telephony(CCM, SIP, PIMG)
What Is Cisco Unity Connection ?
Cisco UnityDirectory
MessageStore
SQLAutomatic SpeechRecognition Server
MRCP
MAPI
ExchangeServer
IMAP
WebDav
CCM AXL/SOAP Importing Users
Set Forwarding Attributes
IMAP
User GUIUser TUI/VUI Personal Routing
Cisco Unity Connection
AXL SOAP
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-4
AIM-CUE
NM-CUE
What Is Cisco Unity Express?
• Local Auto Attendant and voice-mail system with 12–100 mailboxes, 4–16 sessions, 100 hours of storage
• Integrated in Cisco’s full-service branch routers– For the small or medium branch office (Cisco 2800 ISR, 3800 ISR,
2600XM, 2691 and 3700)
– Network Module (Release 1) or AIM form factor (Release 2)
• Entry-level Cisco voice storage and processing products
Key benefits• Cost-effective for the small- or medium-
sized business or branch
• Application Integration means fewer devices to manage with less staff support
• Choice of configurations and scale
• Industry-standard closed, secure, and embedded operating system for voice mail
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-5
Cisco Messaging Portfolio: Evolution
3000 Users 5000++ UsersUp to
100 Users500 Users
Cisco Unity
Express
Cisco Unity Unified Messaging and Voice Messaging
Cisco Unity Connection
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-6
Messaging Capabilities Comparison
More stars = more capabilities
Cisco Unity Express 2.2 Cisco Unity Connection 1.1 Cisco Unity 4.1/4.0(5)
Target MarketsBranch office
SMB commercialDistributed enterprise
SMBCommercial
Enterprise Commercial
Platform Router Server Server
Maximum capacity (mailboxes) 120250 Q206 1500 7500 per server
Intuitive telephone user interface Desktop message access End-user features Call transfer features Voice-enabled messaging (ASR) Email access via text-to-speech IP phone services—VoiceView Fax Localizations Enterprise deployment Telephony environments Security features Administration
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-7
Messaging—Cisco Unity, Cisco Unity Connection, and Cisco Unity Express
Cisco Unity—unified messaging and intelligent voice mail for enterprise and midmarket customers with Exchange and Domino environments
Cisco Unity Connection—integrated messaging, speech recognition, and call-routing rules in an easy-to-manage system for midmarket customers
Cisco Unity Express—cost-effective integrated voice messaging and Auto Attendant for small and medium branch office environments
Product Users Messaging Type Platform Networking Redundancy
Cisco Unity Express Fewer than 250 Voice mail Router- based
Yes No
Cisco Unity Connection Up to 1500 Voice mail
Integrated messaging
Router- based
No No
Cisco Unity 7,500 per server
Voice mail
Integrated messaging
Unified messaging
Router- based
Yes Yes
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-8
Summary
• Cisco Unity is a full-featured voice-messaging product that can be installed alone or in a unified messaging configuration with Microsoft Exchange or IBM Lotus Domino.
• Cisco Unity Connection complements Cisco’s voice- messaging products by offering a full featured mid-sized solution integrated on a single server.
• Cisco Unity Express can support up to 120 mailboxes on a network module.
• The Cisco messaging products cover different market sectors.
• The technician or administrator should be aware of the capabilities of the various Cisco voice-messaging products.
© 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—1-9