zomato conference - moment's of truth

Download Zomato Conference - Moment's Of Truth

Post on 17-Jul-2015

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  • TheFourFactors

  • Visual TheFourFactors

  • Visual

    Emotional

    TheFourFactors

  • Visual

    Emotional

    Functional

    TheFourFactors

  • Visual

    Emotional

    Functional

    Financial

    TheFourFactors

  • Owning a restaurant was always hard work and

    plenty of fun!

  • Owning a restaurant was always hard work and

    plenty of fun!

    These days it just seems like hard

    work! Wheres the fun gone?

  • Restaurants

    THE

    PRESSURE

    BUILDS

  • Restaurants

    Competition

  • Restaurants

    Customers

    Competition

  • Restaurants

    Suppliers

    Customers

    Competition

  • RestaurantsSuppliers

    Customers

    Competition

    Landlords Staff

    Government

    Social Media

    Crime

  • The Seven Deadly Sins

    1 I am not very good at marketing

    2 Going in without a business plan

    3 Doing things the wrong way round

    4 Thinking its all about you

    5 The worst number in the world

    6 Showing ingratitude

    7 Always following the herd

  • Moments Of Truth

    Personal

  • KnowledgeKnowledge

  • SkillSkill

    KnowledgeKnowledge

  • DesireDesire

    SkillSkill

    KnowledgeKnowledge

  • Moments Of Truth

    Your Staff

  • MikeSaidWhats10-8-10 Rule

  • But what if I go to all that trouble and expense to train my staff and they decide to leave me?

  • But what if I go to all that trouble and expense to train my staff and they decide to leave me?

    But what ifyou dont

    And they decide to stay?

  • Seven Rules

  • Seven Rules

    Be On Time

  • Seven Rules

    Be On Time

    Dont Steal

  • Seven Rules

    Be On Time

    Dont Steal

    Mix

  • Seven Rules

    Be On Time

    Dont Steal

    Mix

    Language

  • Seven Rules

    Be On Time

    Dont Steal

    Mix

    LanguageRespect

  • Seven Rules

    Be On Time

    Dont Steal

    Mix

    LanguageRespect

    Make Money

  • Seven Rules

    Be On Time

    Dont Steal

    Mix

    LanguageRespect

    Make Money

    Have Fun

  • Moments Of Truth

    Your Team

  • The Four Pillars

  • Service

  • Service

    Attitude

  • Service

    Attitude

    Consistency

  • Service

    Attitude

    Consistency

    Teamwork

  • Moments Of Truth

    Your Customer

  • Question Time

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