TheFourFactors

Visual TheFourFactors

Visual

Emotional

TheFourFactors

Visual

Emotional

Functional

TheFourFactors

Visual

Emotional

Functional

Financial

TheFourFactors

Owning a restaurant was always hard work and

plenty of fun!

Owning a restaurant was always hard work and

plenty of fun!

These days it just seems like hard

work! Where’s the fun gone?

Restaurants

THE

PRESSURE

BUILDS

Restaurants

Competition

Restaurants

Customers

Competition

Restaurants

Suppliers

Customers

Competition

RestaurantsSuppliers

Customers

Competition

Landlords Staff

Government

Social Media

Crime

The Seven Deadly Sins

1 “I am not very good at marketing”

2 Going in without a business plan

3 Doing things the wrong way round

4 Thinking it’s all about you

5 The worst number in the world

6 Showing ingratitude

7 Always following the herd

Moments Of Truth

Personal

KnowledgeKnowledge

SkillSkill

KnowledgeKnowledge

DesireDesire

SkillSkill

KnowledgeKnowledge

Moments Of Truth

Your Staff

MikeSaidWhat’s10-8-10 Rule

But what if I go to all that trouble and expense to train my staff and they decide to leave me?

But what if I go to all that trouble and expense to train my staff and they decide to leave me?

But what ifyou don’t…

And they decide to stay?

Seven Rules

Seven Rules

Be On Time

Seven Rules

Be On Time

Don’t Steal

Seven Rules

Be On Time

Don’t Steal

Mix

Seven Rules

Be On Time

Don’t Steal

Mix

Language

Seven Rules

Be On Time

Don’t Steal

Mix

LanguageRespect

Seven Rules

Be On Time

Don’t Steal

Mix

LanguageRespect

Make Money

Seven Rules

Be On Time

Don’t Steal

Mix

LanguageRespect

Make Money

Have Fun

Moments Of Truth

Your Team

The Four Pillars

Service

Service

Attitude

Service

Attitude

Consistency

Service

Attitude

Consistency

Teamwork

Moments Of Truth

Your Customer

Question Time