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ZENDESK RESELLER PROGRAM AGREEMENT

This Zendesk Reseller Program Agreement (the "Agreement") is made as of the last date marked in the signature page below (“Effective Date”), by

and between Zendesk, Inc., including all of its Affiliates, a Delaware Corporation with offices at 1019 Market Street, San Francisco, CA 94103 (“Zendesk,” “We, ”Us” and their derivatives) and DHMM Participaties B.V., a company with limited liability with its principal place of business at

Ravenbos1, 4861 EG Chaam , the Netherlands. (“Partner,” or “You”, “Your” and their derivatives). Each of Zendesk and You may sometimes be

referred to herein as a “Party” and together, “Parties.”

Background:

A. You seek to participate in the Zendesk Partner Program described in this Agreement and resell the Services listed on Schedule A (Program

Schedule) to the Agreement (the “Services”) under the Program to Your customers under the terms of this Agreement and subject to the Reseller

Terms (as defined below), as more specifically described in this Agreement (“Program”); and

B. Zendesk will grant You a license to participate in the Program under the following terms:

1. Definitions: Certain capitalized terms used in this Agreement shall

have the meaning assigned to them where defined, and the terms

defined in this Section 1 shall have the following meaning:

“Account(s”) means a Customer instance providing for use of a Service by such Customer’s Agents other authorized users.

“Agent” means a single authorized user of a Service allocated to a

Customer.

"Affiliate(s)" means, with respect to a Party, any entity that directly

or indirectly controls, is controlled by, or is under common control with such Party, whereby “control” (including, with correlative

meaning, the terms “controlled by” and “under common control”)

means the possession, directly or indirectly, of the power to direct, or

cause the direction of the management and policies of such Person,

whether through the ownership of voting securities, by contract, or otherwise.

“Confidential Information” means any non-public information or

data disclosed by either Party in any form (whether tangible, oral,

visual or a different form) that is marked or otherwise designated as

confidential or proprietary, or that should otherwise be reasonably understood to be confidential in light of the nature of the information

and the circumstances surrounding disclosure. Without limiting the

foregoing, Confidential Information includes any information

regarding a Party’s business, customers, products, technology, know-

how, trade secrets, as well Partner Data, Zendesk Data, Content, Customer Information and this Agreement. Notwithstanding the

foregoing, “Confidential Information” shall not include any

information which (a) is in the public domain through no fault of

receiving Party; (b) was known to the receiving Party, without

restriction or fault, prior to disclosure by the disclosing Party; (c) was properly disclosed to the receiving Party, without restriction, by

another Person with the legal authority to do so; or (d) is

independently developed by the receiving Party without any use of or

reference to the disclosing Party’s Confidential Information.

“Content” means all content, in any form or format, created and uploaded into any Services by Customers and End Users.

“Contract(s)” means one of more agreements among You and

Customers that initiate or renew annual subscriptions to access and

use the Services, on terms consistent with this Agreement, and

consistent with and incorporating the Reseller Terms. For purposes of this Agreement, any renewal of a subscription for an existing

Customer shall be deemed a new Contract.

“Customer(s)” means Your customers who are physically located in

the Territory and acquire subscriptions to one or more Services

directly from You for their internal business purposes under

Contracts and not for licensing, sublicensing, sale, resale, rent, lease, transfer, distribution of the Services or similar purposes. The term

“Customer(s)” as used herein shall not include any Persons

subscribing to the Services or any portion thereof through any other

channel.

“Customer Information” means the customer identifying information and Service Subscription information provided in a

Form.

"Documentation" means the written or electronic documentation,

images, video and text specifying the functionalities of the Services

made available to You, Agents or End-Users; provided, however, that Documentation shall specifically exclude any “community

moderated” forums related to the Services.

“End User(s)” means Persons with whom Your Customers transact

using the Services.

“Form” means a form completed by Partner with respect to each Customer and attached to each Contract, which form shall include all

relevant Customer information relating to such Customer’s

subscription to one or more Services, including without limitation

business name, Service administrator(s) and Agent(s) information,

number of assigned subscriptions, Service plan(s) subscription(s), business address, telephone numbers, relevant email addresses,

billing information and any other information requested by Zendesk

in its reasonable discretion. Form may be a physical form or

electronic portal/control panel as instructed by Zendesk to Partner

and may be different for different Services.

“Partner Data” means all data and other materials, including

marketing materials, instructions, documentation, technical

information and information involving Customers and End Users

generated, gathered and used by You in offering and providing the

Services.

“Partner Customer(s)” mean Customer(s) of whom Zendesk has no

prior record of activating the applicable Service (either through a trial

or paid subscription to such Service) and whose information is not, at

the time reported to Zendesk by Partner in accordance with Section

2(e), shown in Zendesk’s or its Affiliates customary business records to be a prospect which has engaged or undertaken activity with

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Zendesk or its Affiliates with respect to any Service within the six

months prior to such referral.

“Partner Services” means other products and services that You offer

to Customers, which may be combined with the Services.

“Partner Technology” means technology (including software

(including Open Source Code), hardware, products, processes,

algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) owned

and/or used by You in providing the Partner Services.

“Person” means an individual, corporation, association, joint

venture, partnership, limited liability company, estate, trust,

unincorporated organization and any other entity or organization, governmental or otherwise.

“Primary Currency” means the primary currency for which Fees are

charged by Zendesk in the Territory or such other currency agreed to

in writing by Zendesk and You.

“Intellectual Property Rights” means any registered and un-registered rights in inventions, patent applications, patents, design

rights, copyrights, trademarks, service marks, trade names, domain

name rights, mask work rights, know-how and other trade secret

rights, and all other proprietary rights, derivatives thereof, and forms

of protection of a similar nature under any applicable Law anywhere in the world.

“Laws” means, collectively, laws, statutes, ordinances, regulations

and other types of government authority.

"Open Source Code" means software available in source code and

licensed under any open source license which allows licensees to copy, modify and redistribute source code.

“Program Schedule” means the schedule describing certain terms,

benefits and requirements among the Parties under this Agreement,

attached herein as Schedule A.

“Reseller Terms” means the particular Reseller Customer Terms of Service relating to each Service and incorporated into all Your

Contracts, as identified for each Service on Schedule A, as may be

updated from time to time.

“Term” is the timeframe described in Section 10(a).

“Terms” means the relevant terms of service as identified for each Service on Schedule A among Zendesk and its subscribers, as may be

amended by Zendesk from time to time in accordance with its terms.

“Territory” means all the countries and/or territories listed in the

Program Schedule.

“TM Guidelines” means Zendesk’s Trademark Usage Guidelines (“Guidelines,” which can be found at

http://www.zendesk.com/company/tmguidelines) as updated by

Zendesk from time to time.

“Zendesk Data” means any data and other materials supplied or

made available to You by Zendesk or an Affiliate of Zendesk, including but not limited to Documentation and information

describing Zendesk Technology.

“Zendesk Technology” means the Services and all of Zendesk’s

technology (including software, hardware, products, processes,

algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) owned by

Zendesk, or an Affiliate of Zendesk, and/or used in providing the

Services, and subsequent updates or upgrades of any of the foregoing.

2. Program Participation.

(a) Appointment. Subject to all terms and conditions set out in this Agreement (including the Program Schedule), Zendesk hereby:

(i) Appoints You to the Program (and You hereby accept such

appointment), as an authorized reseller of subscriptions to the

Services; and

(ii) Grants You a limited, non-exclusive, terminable right as a member of the Program, to resell subscriptions to access and use

the Services in the Territory during the Term, alone or in

combination with Partner Services as contemplated herein.

(b) Compliance. As a participant in the Program You expressly agree

to comply at all times with the Program requirements in this Agreement, and with Zendesk’s guidelines and guidance to

Partners participating in the Program, including but not limited to

the rights granted herein, communications, designs, content,

attribution, Intellectual Property Rights, and all other aspects of

Services access, distribution and resale.

(c) Program Overview. Your appointment to the Program and

license allow you to:

(i) Market and offer subscriptions to the Services listed on

Schedule A (as may be amended by mutual agreement of the

Parties in writing, email sufficing) to potential Customers as a standalone service or together with Partner Services, solely for

such Customers’ access and use of the Services for their own

internal business purposes and otherwise in accordance with the

Reseller Terms, and not for license, sublicense, sale, resale, rent,

lease, transfer, distribution or other purpose;

(ii) Charge Customers for resale of the Services only under

Contracts consistent with and incorporating the Reseller Terms

in all respects, and otherwise entered into in compliance with

Section 3 and other applicable provisions of this Agreement;

provided that Zendesk may reject any potential or actual Customer at its sole discretion at any time;

(iii) Access the Services for demonstration or evaluation purposes;

(iv) Manage the contractual relationship with Customers during the

Term with respect to the Services, including Services

subscription renewals and expansions; and

(v) Participate in the Zendesk Referral Program (“Referral

Program”) pursuant to the Zendesk Referral Program

Agreement (“Referral Agreement”) attached as Schedule B to

the Agreement. The Parties activities in connection with the

Referral Program shall be governed exclusively by the Referral Agreement and any agreement referenced therein (e.g. fees,

payment, authorized activities, etc.). The Parties shall evidence

their entering into the Referral Agreement by countersigning the

Referral Agreement attached as Schedule B.

(d) Program Obligations.

(i) You agree to use continuous commercially reasonable efforts to

market and promote the Services to potential Customers in the

Territory, and do so in cooperation with Zendesk. You are

responsible for creating any required marketing materials at

Your own cost and expense, in accordance with this Agreement and the Guidelines.

(ii) You agree to only resell the Services under Contracts consistent

with and incorporating the Reseller Terms in all respects, as

approved by Zendesk at its discretion and in compliance with

the provisions of Section 3.

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(iii) You will report to Zendesk any Contract within five (5) business

days of entering such Contract with a Customer, which report shall include and specify the Form and all Customer

Information. You will keep physical copies of all such

Contracts, maintain records of the lifecycle of all such

Contracts, and provide copies of the foregoing records to

Zendesk upon request. During the Term of each Contract, You agree to update Form information as necessary in accordance

with changes to each Customer’s status and use of the Services.

(iv) You agree to treat all Confidential Information in accordance

with the terms of this Agreement and all applicable Laws. In so

doing You agree to implement policies and procedures to ensure the continued treatment of Confidential Information as such

during the Term and thereafter.

(v) Zendesk will provide You reasonable means to commission the

Services to Customers upon Your reselling of Services to

approved Customers and receipt of Reseller Fees by Zendesk. Thereafter, Zendesk shall make a continuous, commercially

reasonable effort to provide the Services to Customers pursuant

to the Reseller Terms and the Documentation, including, without

limitations, support service commensurate with support levels

provided to other Zendesk customers based in each case on the Services plan licensed by such Customer. Zendesk and its

Affiliates may access Customers’ accounts information in order

to provide support services.

(e) Partner Customer Registration. As soon as practicable

following Your identification of a prospective Partner Customer, You shall report such prospective Partner Customer to Zendesk

by clearly designating such Customer as a prospective Partner

Customer, which reporting format will include, without

limitation, the Form information. Following delivery of such

report, Zendesk shall, in good faith, determine whether any such prospective Partner Customer meets the definition of a Partner

Customer. Any prospective Partner Customer so confirmed by

Zendesk as meeting such definition will be deemed a

“Registered Partner Customer” for purposes of this

Agreement. Zendesk agrees to use commercially reasonable efforts to confirm whether a prospective Partner Customer

identified by You is deemed a Registered Partner Customer

within thirty (30) days of Your submission of the report

contemplated herein.

(f) Partner Questionnaire and Compliance Certification . You agree to complete, and return to Zendesk, Zendesk’s Partner

Questionnaire and compliance certification within ten (10)

business days of the Effective Date or the date the materials are

supplied to You. Further, You agree to complete updated

compliance certifications as requested by Zendesk from time to time.

(g) Parties’ Expenses. The Parties shall each carry and pay all their

respective costs, charges and expenses incurred by it in the

performance of this Agreement, except as otherwise may be

agreed-upon by the Parties in writing in advance.

(h) Program Restrictions.

(i) You agree not to make any unauthorized, false, misleading or

illegal statements concerning this Agreement, Customers,

Zendesk or the Services.

(ii) You will not solicit or resell the Services in violation of this Agreement or the Reseller Terms, including but not limited to

sale to a Person engaged in illegal activities or deceptive

business practices under applicable Laws.

(iii) You will not share, or allow any Customer or any other Person

to share a single Agent’s login information among multiple Persons except as expressly permitted under the Reseller Terms.

(iv) You will not request access to any Account or Account

information to any Person unless specifically requested by the

Customer subscribing to such Account.

(v) You will not seek to obtain access to any Account without the express written consent of the Customer subscribing to such

Account.

(vi) You will not solicit any business from, or sell Services to, any

Person that does not have a principal place of business within

the Territory. A Person’s principal place of business will be determined by the place where that Person maintains its main

corporate offices and manages its business.

(vii) You will not present Yourself as the owner of the Services or

any Zendesk Data, or otherwise create, through Partner Data or

any other medium, an impression of any relationship among You and Zendesk or the Services other than the reseller

relationship as established in this Agreement.

(viii)You will not copy, edit, modify, adapt, store, translate or

reproduce the Services, Zendesk Data, or any portion thereof

(except as permitted in this Agreement and the Documentation).

(ix) You will not reverse engineer, disassemble or decompile the

Services or any component thereof, or otherwise attempt to

discover or disclose the source code of the Zendesk Technology

or any component thereof.

(x) You will not integrate any Partner Technology with Zendesk Technology (including, but not limited to Open Source Code),

without the prior written consent of Zendesk.

(xi) You will not encumber, time-share, rent or lease the rights

granted under this Agreement.

(xii) You will not remove, obscure, or alter any notice of Intellectual Property Rights present on or in the Services or any component

thereof, except as explicitly permitted by this Agreement and/or

the Documentation.

(xiii)You will not authorize or permit any Affiliate or other Person to

do any of the foregoing.

(i) Feedback. From time to time You may provide Zendesk,

independently or upon Zendesk’s request , verbal and/or written

suggestions, comments or other feedback related to the Services,

including, without limitations, design input and/or troubleshooting

or other assistance provided in response to support requests (“Feedback”). You agree to make a reasonable effort to provide

Feedback to Zendesk as appropriate under the circumstances in

each case. You hereby assign to Zendesk all right, title and interest

in and to such Feedback. All Feedback is provided “AS IS,” and

You make no warranties whatsoever about any feedback.

3. Customer Contracts and Service Provisioning.

(a) Service Contracts. All Customers subscribing to one or more

Services through You shall first enter Contracts with You, which

Contracts shall be consistent with and incorporate the applicable

Reseller Terms in all respects. Such Contracts shall, without limitation (i) clearly present You as a non-owner reseller of the

Services; (ii) reference this Agreement as the contract allowing

You to resell the applicable Services; (iii) appoint Zendesk as a

third party beneficiary of such Contracts; (iv) reflect Your and

Customers’ rights and obligations under such Contracts in relation

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to the applicable Services, as detailed in this Agreement and the

Reseller Terms; and (v) clearly provide that if and when this Agreement is terminated for any reason whatsoever such Contracts

may be assigned to Zendesk, and following such assignment the

Terms shall become the only binding legal document governing

the provision of Services by Zendesk to Customers.

(b) Services Provisioning. Upon receiving all relevant Customer Information in a Form, as required for commission of the

applicable Services and the corresponding Reseller Fees as

contemplated herein, Zendesk, will activate the applicable Services

in accordance with the specifications You provide and provide the

applicable Services or as applicable cause the applicable Services to be provided to Customers as detailed in the Reseller Terms and

Documentation; provided that any trial period (as described in the

Documentation) commissioned by Zendesk to Customers for use

of the applicable Services shall be limited to no more than the

allowed time period with respect to the applicable Services (as listed on Schedule A) and shall only be provided to new

prospective Partner Customers.

(c) Contract Assignment. If and when this Agreement is terminated

for any reason You hereby agree to assign, upon the request of

Zendesk within thirty (30) business days of such termination, all or any portion of Your Contracts as requested by Zendesk to Zendesk

or an Affiliate of Zendesk to the extent such Contracts govern the

provision of Services to Customers. You further agree to fully

assist Zendesk in all material respects to secure seamless,

continued business relationship among Zendesk and such Customers.

(d) Liability to Customers. Zendesk will not be responsible or liable

to You for any claims relating to Customers or End Users’ use of

the Services, or to Your collection, knowledge or, maintenance

and/or handling of Customer Information and/or Content. You agree to disclaim in Your Contracts, to the full extent permitted by

applicable Laws, Zendesk’s and its Affiliates liability for any

damages, whether direct, indirect, incidental or consequential,

arising out of Your distribution and reselling of the Services under

Your Contracts or their use of the Services pursuant to such Contracts.

(e) Enforcement of Your Contracts. You agree to use best efforts to

enforce Your Contracts. To the extent You fail to enforce Your

Contracts, Zendesk may fulfill Your obligations or assume Your

rights as a third party beneficiary , in which case You will reimburse Zendesk for any costs and expenses actually incurred by

Zendesk in connection with enforcing its rights under Your

Contracts.

4. Customer Information and Content. You understand and agree

that Zendesk and its Affiliates may access Customer Information and Content in the normal course of business as the operator of the

Services (as more specifically detailed in the appropriate Reseller

Terms). Zendesk will have no responsibility or liability for the

deletion or loss by You, Customers, End Users or any other non-

Zendesk Person of any messages, Customer Information, End Users’ data or Content or other communications or other content maintained

or transmitted to or from You, and You hereby agree to indemnify

and hold Zendesk and its Affiliates harmless from and against any

and all liabilities, losses, damages, costs and expenses arising out of

or relating to deletion or loss of such data by You or any such Customers, End Users or any Person other than Zendesk.

5. Reserved rights. Zendesk and its Affiliates expressly reserve the

right to market and provide the Services in the Territory, themselves

or through any other Person, and You shall not be entitled to any

commission, compensation or other rights whatsoever in relation with

such marketing or provision of the Services.

6. Security Procedures. The Parties shall each use commercially

reasonable efforts to safeguard and maintain the integrity of

Customer Information, End User data and Content in their possession

and/or under their control. Such efforts shall include the

development and implementation of commercially reasonable technical, administrative and physical measures to protect such data

from unpermitted disclosure. The Parties agree that (i) such security

procedures constitute reasonable procedures to protect the integrity of

such data from unauthorized access; and (ii) the state of the art does

not permit the development of electronic security systems that are completely free of failures.

7. Account Passwords. Zendesk will not be liable to You or any other

Person for Your or Customers’ failure to maintain the confidentiality

of their password for the Services, and You agree to hold Zendesk

and its Affiliates harmless for any claims arising from loss of passwords by You or Customers. You agree to notify Zendesk of any

unauthorized use of the Services that comes to Your attention.

8. Integration Activities. Except when agreed so in writing signed by

both Parties, in no event will Zendesk be required to modify the

Services and/or Zendesk Technology in any way to incorporate any work product of Yours or a third party or otherwise modify or adapt

the Services for use with any hardware, application, technology,

systems or tools provided by any entity other than Zendesk or its

Affiliates.

9. Audits:

(a) Audit Rights. You agree to create and to maintain during the

Term and for two (2) years after the termination of this Agreement,

sufficient books, records and accounts to confirm information

about Your Contracts, Customer Information, fees collected from

or charged to Customers with respect to the Services, as reasonably necessary to evidence all Your activities as a Partner. Upon

reasonable notice to You and during normal business hours,

Zendesk may audit such books, records and accounts to verify such

activities, including on-site examination of such books and records.

(b) Penalties. If any such examination discloses material violation of any of the terms of this Agreement, You hereby agree that Zendesk

shall be entitled, in addition to any other remedies, to be

reimbursed by You for any underpayments made under this

Agreement, as well as all of Zendesk’s audit costs and liquidated

damages equal to five (5%) percent of the Reseller Fees paid to Zendesk under this Agreement.

10. Term and Termination.

(a) Term. This Agreement shall become effective on the Effective

Date and remain in full force for the Initial Term (as defined in the

Program Schedule) and any number of Successive Terms (as defined below), unless earlier terminated during the Initial Term or

any Successive Term in accordance with the termination

provisions below (such Initial Term and any number of Successive

Terms, the “Term”).

(b) Successive Terms. Unless either Party shall have provided not less than 30 days prior notice to the other Party of its intent to

terminate this Agreement as of the end of the then effective Term,

following the Initial Term and each Successive Term, this

Agreement shall be renewed automatically for a term (each such

successive renewal term, a “Successive Term”) of (i) one (1) year or (ii) if shorter, the duration of the Initial Term.

(c) Termination.

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(i) Either Party may terminate this Agreement by providing the

other Party a written termination notice, if the other Party commits a material breach of this Agreement and fails to correct

such breach within thirty (30) days of receiving a written breach

notice specifying the breach. Either party may terminate this

Agreement immediately upon notice of a breach that is not

capable of being cured within such thirty (30) day period. Notwithstanding anything else to the contrary, it is expressly

understood and agreed by the Parties that any non-payment of

Reseller Fees shall be considered a material breach of this

Agreement.

(ii) Either Party may terminate this agreement without cause upon ninety (90) days’ written notice to the other Party.

(iii) Either Party may terminate this Agreement immediately if,

under applicable Law, the other Party is liquidated, commences

dissolution proceedings, fails to continue business, assigns its

assets and/or business to the benefit of creditors, or otherwise becomes the subject of bankruptcy or similar proceeding.

(iv) In addition to any other suspension or termination rights in this

Agreement, Zendesk may also suspend Your (or any

Customer’s) access and/or use of the Services, or terminate this

Agreement immediately upon concurrent written notice to You if (i) Your, or any Customer or End User’s use of the Services

violates any Laws, (or gives Zendesk a reason to believe such

violation has occurred or is imminent), as determined in

Zendesk’s discretion; (ii) there is an unusual spike or increase in

Your use of the Services (alone or as used by Customers) causing Zendesk to believe such traffic or use is fraudulent or

negatively impacting the operating capability of the Services; or

(iii) Zendesk determines, in its reasonable discretion, that its

provision of any of the Services is prohibited by any Laws, or

has become impractical or unfeasible for any legal or regulatory reason.

(d) Effect of Termination.

(i) Upon termination of this Agreement (i) all rights and licenses

granted to You hereunder shall immediately cease and You shall

return or destroy all Confidential Information of any other Person in your possession or control; (ii) within thirty (30) days

You shall, at the request of Zendesk, assign all or any portion of

the Contracts relating to the Services to Zendesk or an Affiliate

of Zendesk, as further detailed in Section 3(c) herein; (iii) within

thirty (30) days of any termination You shall pay all Reseller Fees due for Services provided to Customer during any part of

the Term; and (iv) You shall, upon Zendesk’s written request,

deliver a certificate signed by Your executive officer attesting to

compliance with the foregoing.

(ii) Termination of this Agreement shall not limit either Party from pursuing any other remedies available to it, including injunctive

relief, nor shall such termination relieve any obligation to pay all

fees that have accrued or are otherwise owed under this

Agreement.

(iii) Notwithstanding termination, the provisions of this Agreement shall survive the expiration or earlier termination of this

Agreement to the extent necessary to affect their intent and

operation with respects to the Parties relations hereunder.

11. Marketing Commitment.

(a) You agree to make a commercially reasonable effort to promote the Services, and to solicit and obtain orders from potential

Customers for the Services in the Territory. In determining the

manner and method You pursue in discharging this undertaking

You shall account for policies established from time to time by

Zendesk for its Partners.

(b) In reselling the Services alone or within Partner Services, You will

ensure at all times clear reference to Zendesk by (a) including the

term “Zendesk Authorized Partner” on marketing materials

promoting the Services and (b) including the term “Powered by

Zendesk” on each form filled by End Users and submitted to the Services, and any web page originating from the Services and used

by Customers and/or End Users, in each case in a form identical to

the specimens included in the Program Schedule.

(c) Upon execution of this Agreement, and in consideration for

making the Services available to You under this Agreement, You agree to allow Zendesk to publicly reference you as a member of

the Program in accordance with this Agreement.

(d) You will not issue any press release or other public announcement

regarding the existence or content of this Agreement or the

relations contemplated herein, without Zendesk’s prior written approval.

12. Duty of Loyalty. You hereby acknowledge and agree that in the

course of the relations contemplated herein You will gain significant

information about the Services, Customers, Zendesk Data and other

sensitive business information about Zendesk, its business and the Services (much of which being Confidential Information as defined

herein). Therefore, during the Term and for twelve (12) months

thereafter, You further agree not, nor shall any of Your Affiliates,

employees or agents, directly, or indirectly or in partnership with any

Person solicit or obtain orders for or offers to buy, or attempt to develop, purchase, sell, offer to sell, sell or promote, any Person’s

services competitive with the Services. The foregoing limitation will

not apply to third parties unaffiliated with You that You engage to

assist You in performing Your duties under this Agreement, nor will

it apply to any of Your employees to the extent such limitation is illegal under the Laws where such employees are employed.

13. Confidential Information.

(a) Either Party, as the Party receiving Confidential Information

(“Recipient”) may only use the disclosing Party’s (“Discloser”)

Confidential information for the purpose and objectives of this Agreement and as necessary to provide the Services. Both Parties

shall protect Confidential Information from unauthorized

disclosure or misuse by using the same degree of care as for their

own confidential information of like importance, but shall at least

use reasonable care. Further, both Parties agree to have each of their employees, agents or independent contractors with access to

any Confidential Information agree to be bound by an enforceable

agreement that reasonably ensures the protection of the

Confidential Information from disclosure.

(b) Each Party as Receiver agrees to promptly notify the Discloser upon learning of any unauthorized disclosure of the Discloser’s

Confidential Information, and shall provide reasonable assistance

to the Discloser to remedy and contain such breach. The foregoing

notwithstanding, a Receiver may disclose the Discloser’s

Confidential Information if the information is required by Law to be disclosed in response to a valid order of a court of competent

jurisdiction or authorized government agency, provided that the

Receiver gives the Discloser prompt written notice and obtains or

assists the efforts by the Discloser to obtain a protective order prior

to disclosure.

(c) The foregoing notwithstanding, the Parties agree and acknowledge

that Zendesk’s compliance with Section 6 with respect to

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Customer Information, End Users’ data and Content shall be

deemed compliance with its obligations under this Section 13.

14. Intellectual Property Rights.

(a) Ownership of Intellectual Property Rights. As between the

Parties, Zendesk retains all right, title and interest, including

without limitation all Intellectual Property Rights to the Services,

Marks, Zendesk Technology, and all modifications, enhancements, and other works deriving from the foregoing. Except for the

limited rights granted to You under this Agreement, no right, title

or interest is granted, express or implied, to You hereunder to any

of the foregoing. You agree not, at any time, during the Term or

following termination of this Agreement, contest or aid others in contesting or doing anything which impairs the rights, title or

interest in or validity of any of Zendesk’s proprietary or

Intellectual Property Rights to the Services, the Zendesk

Technology, Marks, or modifications, enhancements and other

derivative works of the foregoing, or Zendesk’s Confidential Information.

(b) Trademark License; Trademark Use.

(i) Zendesk hereby grants You a limited, non-exclusive and non-

transferable right during the Term to use certain Zendesk's

logos, service marks and trademarks associated with the Services (“Marks,” as listed in the Program Schedule, and as

may be amended by Zendesk from time to time), solely to

promote, market and resell the Services within the Territory to

Customers pursuant to this Agreement. The right granted herein

to use the Marks is subject to the Guidelines and may be revoked by Zendesk at any time by giving You a written notice

(including via email).

(ii) You agree not to contest the validity or ownership of any Marks,

or take any action in derogation of any Mark or the other

registered or unregistered service marks or trademarks of Zendesk, including without limitation, applying to register any

trademark, trade name, domain name, service mark or other

designation that is confusingly similar to any Mark or the other

registered or unregistered service marks or trademarks or

domain name of Zendesk.

(iii) You will ensure that proper trademark notices are displayed at

all times in association with the Marks, including, but not

limited to any such use or display on Your web site or in

implementing this Section 14.

(iv) You agree not to adopt any commercial marks that are confusingly similar to any of the Marks or the other registered or

unregistered service marks or trademarks or domain name of

Zendesk.

(v) If you elect to post a website to promote Your business, You

agree that such website (a) should be readily distinguishable by a Customer as Your website (and not Zendesk’s); (b) should

make clear that You are a separate and distinct entity from

Zendesk; and (c) will not copy design features of Zendesk’s

websites or otherwise infringe any Zendesk Intellectual Property

Rights.

15. Modification, Discontinuation of Services.

(a) Zendesk reserves the right to modify the Services, the Zendesk

Technology, the Terms and the Reseller Terms at its sole

discretion at any time. Zendesk shall provide You ten (10) days

prior notice with respect to any material modifications of the foregoing.

(b) Following such notice You may terminate this Agreement and

Your participation in the Program based on such material modifications by providing Zendesk at least thirty (30) days

advance written termination notice, in which case the termination

shall become effective at the earlier of the entry into effect of such

modification or the termination date indicated in Your notice.

Upon termination of this Agreement due to such material modification, You will pay Zendesk the balance of any Reseller

Fees owed to Zendesk under any Contracts entered into among

You and Customers prior to the date of such termination.

(c) Unless You provide notice to Zendesk in writing within thirty (30)

days after being given notice of such material modification, You will be deemed to have agreed with the modification, without any

further obligation or liability by Zendesk to You.

16. Fees.

(a) Fees. Zendesk will charge You the percentages listed on Schedule

A, or any other percentage mutually agreed by the Parties in a Service Order, of the per-agent fees (i.e., Services Subscription)

listed on Zendesk’s website for the Services listed on Schedule A

for the relevant length of the Customer subscription as of the

effective date of the applicable Contract (“Fees”) for each Agent

commissioned to You hereunder and subscribed to by a Customer (“Reseller Fees”). Zendesk reserves the right to change the Fees at

their discretion.

(b) Fees charged to Customers. You may only resell the Services to

Customers for actual Services provided (excluding any trial use of

the Services by Customers as made available by Zendesk). Zendesk shall invoice You Reseller Fees for each Customer upon

receiving a complete Form applicable to such Customer, as

requested by You under an applicable Contract (and any renewal

thereof) or as otherwise detailed on Schedule A. Invoices shall be

due and payable upon receipt. All Reseller Fees shall be paid, unless otherwise agreed by the Parties in writing, by wire transfer.

Reseller Fees may only be paid by Reseller in the currency in

which they were invoiced under the initial Service Order under this

Agreement unless otherwise agreed by Zendesk in writing (email

sufficing).

(c) Non-Payment. Without limiting any other remedies available to

it, Zendesk reserves the right to suspend or terminate the Services

to any Customer if You fail to pay the Reseller Fees (or portion

thereof) associated with the Services provided to such Customer in

violation of this Section 16 within thirty (30) days of invoice. Furthermore,

(i) You agree to fully indemnify Zendesk and hold Zendesk and its

Affiliates harmless from and against any and all liabilities,

losses, damages, costs and expenses arising out of or relating to

any third party claim due to such termination or suspension of the Services; and

(ii) Zendesk and its Affiliates may negotiate and enter into a direct

relationship and contract for subscription to the Services if You

fail to pay Reseller Fees attributable to such Customer in a

timely manner. In the event that Zendesk enters into any such relationship, you shall not be entitled to any compensation with

respect to such Customer’s subscription to or use of the

Services.

(d) Taxes. You will be responsible for, and will indemnify and hold

Zendesk and its Affiliates harmless against all international, federal, state and local taxes of any government, including, but not

limited to, sales and use tax (exclusive of taxes on Zendesk’s net

income), duties and assessments arising on or measured by

7

amounts payable to Zendesk or arising on or measured by amounts

sold by You.

(e) No Set-Off; No Refunds. You will not set-off or offset against

Reseller Fees owed by You amounts that You claim are due to You

by Zendesk or any amounts resulting from any billing or collection

dispute between You and a Customer. You will bring any claims

or causes or action You may have in a separate action, and You hereby waive any rights You may have under any Law or

regulation to offset, set-off, or withhold any Reseller Fees due. No

refunds or credits for Reseller Fees or other fees or payments will

be provided to You if You or any Customer elects to terminate any

subscription or close or cancel any Account prior to the end of the then effective Subscription Term or if Zendesk suspends or

terminates such subscription or Account pursuant to its rights

under this Agreement or the Reseller Terms.

(f) Currency Control. You represent and warrant that, as of the

Effective Date of this Agreement, no currency control Laws applicable in the Territory or other applicable countries where You

conduct the activities under the Agreement prevent the payment to

Zendesk of any sums due under this Agreement.

17. Indemnification

(a) Generally. The indemnities specified herein are the only remedy under this Agreement for any third party claims arising out of this

Agreement.

(b) Indemnification by You. You will indemnify, defend and hold

Zendesk and its Affiliates harmless from and against all liabilities, damages or costs (including settlement costs and reasonable

attorneys’ fees)(collectively, “Costs”) arising out of any third

party’s allegations, threats, claims and/or actions (collectively,

“Claims”) brought against Zendesk or its Affiliates due to (i) Your

activities or breach under this Agreement, (ii) Your breach of any Contract, or (iii) Your operation of or access to any Account, Your

activity within the Services with respect to any Account, or Your

operation of or access to any Account, Your activity within the

Services with respect to any Account, or Your operation, sale, or

distribution of a Partner Services; provided that (A) Zendesk shall promptly notify You in writing of any such Claim, (B) You will

have the authority to defend and/or settle such Claim (provided that

you will not settle any Claim without Zendesk consent unless it

completely eliminates any liability attributed to Zendesk), and (C)

Zendesk shall reasonably cooperate with You in connection with such Claims; and provided further that Zendesk may at its choice

participate in the defense of such Claims at its own expense.

(c) Indemnification by Zendesk. Zendesk will, subject to Section 18,

indemnify, defend and hold You harmless from and against all

Costs arising out of any Claim brought against You by a Customer arising out of such Customer’s rights under the Reseller

Terms; provided that (A) You promptly notify Zendesk in writing of

any such claim, (B) Zendesk will have the sole and exclusive

authority to defend and/or settle such claim (but Zendesk will not

settle any Claim without Your consent unless it completely eliminates any liability attributed to You), and (C) You

reasonably cooperate with Zendesk in connection with such Claim;

and provided further that Zendesk shall have no obligation or

liability under this Section arising from use of the Marks, Services

or Zendesk Technology in violation of this Agreement or the Terms, or in combination with materials or technologies not furnished by

Zendesk.

18. Limited Warranty; Limitation of Liability

(a) THE PRODUCTS ARE PROVIDED “AS IS” AND ZENDESK

MAKES NO WARRANTIES, EXPRESS OR IMPLIED, OR ANY REPRESENTATIONS TO YOU OR ANY CUSTOMER

REGARDING THE USABILITY, CONDITION,

OPERATION OR FITNESS OF THE PRODUCTS.

ZENDESK DOES NOT WARRANT THAT YOUR OR ANY

CUSTOMERS’ ACCESS TO OR USE OF THE PRODUCTS SHALL BE UNINTERRUPTED OR ERROR-FREE, OR

THAT IT WILL MEET ANY PARTICULAR CRITERIA OF

PERFORMANCE OR QUALITY. ZENDESK EXPRESSLY

DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY, TITLE, FITNESS FOR A

PARTICULAR PURPOSE, NON-INFRINGEMENT,

COMPATIBILITY, SECURITY OR ACCURACY. THIS

DISCLAIMER OF WARRANTY AND LIABILITY IS EXPRESSLY MADE IN ADDITION TO ANY

DISCLAIMERS MADE BY ZENDESK OR ITS AFFILIATES

UNDER THE RESELLER TERMS WITH RESPECT TO

THE PRODUCTS AS APPLICABLE TO YOUR PROVISION

OF THE PRODUCTS TO CUSTOMERS AND SUCH CUSTOMERS’ USE OF THE PRODUCTS.

(b) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE

LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE

FOR ANY INDIRECT DAMAGES (SUCH AS SPECIAL,

INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES OR LOSS

OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS

OF INFORMATION, OR ANY OTHER PECUNIARY LOSS)

RESULTING FROM ANY CLAIMS, DEMANDS OR ACTIONS

ARISING OUT OF THIS AGREEMENT.

(c) EXCEPT AS PROVIDED IN CLAUSE SECTION (D) BELOW,

ZENDESK’S AGGREGATE LIABILITY HEREUNDER SHALL

NOT EXCEED THE AMOUNT OF RESELLER FEES PAID BY

YOU UNDER THIS AGREEMENT DURING THE TWELVE

(12) MONTHS PRECEDING THE ALLEGED EVENTS GIVING RISE TO LIABILITY.

(d) ZENDESK’S LIABILITY WITH RESPECT TO ITS

INDEMNIFICATION OBLIGATIONS SET FORTH IN

SECTION 17(c) SHALL NOT EXCEED THE MAXIMUM LIABILITY TO WHICH ZENDESK WOULD BE SUBJECT

PURSUANT TO A CLAIM MADE BY CUSTOMER AGAINST

ZENDESK PURSUANT TO THE RESELLER TERMS,

INCLUDING ANY LIMITATIONS OF LIABILITY SET FORTH

THEREIN.

19. General

(a) Governing Law. Before bringing any action under this

Agreement, the Parties agree to first make a reasonable effort to

negotiate and resolve misunderstandings or disputes by escalating

the same to their respective executives for timely consideration. This Agreement will be governed by and construed, interpreted

and enforced in accordance with the laws of the State of California.

The Parties irrevocably submit to the exclusive jurisdiction of the

courts of San Francisco County, California. The United Nations

Convention on Contracts for the Sales of Goods will not apply to this Agreement.

(b) Anti-Bribery and Export Compliance. You will not use, resell,

distribute, transfer, provide, sub-license, share with, or otherwise

offer the Services in violation of any Laws or this Agreement,

including, without limitation, the United States Foreign Corrupt Practices Act, the UK Bribery Act and similar anti-corruption

8

statutes in all jurisdictions. Without limiting the foregoing, You

will not knowingly directly or indirectly export, re-export, transfer, make available or release (collectively, "Export") the Services to

any destination, person, entity or end use prohibited or restricted

under US law without prior US government authorization to the

extent required by regulation, including without limitation, any

parties listed on any of the denied parties lists or specially designated nationals lists maintained under the EAR or the

Security, and the Foreign Asset Control Regulations (31 CFR 500

et seq.) administered by the US Department of Treasury, Office of

Foreign Assets Control without appropriate US government

authorization to the extent required by regulation. Compliance with the trade laws of other countries pertaining to the Export,

import, use, or distribution of the Services to Customers and End

Users is Your responsibility.

(c) Assignment. This Agreement may not be assigned by a Party

thereto without the prior written consent of the other Party, which consent shall not be unreasonably withheld. Notwithstanding the

foregoing, Zendesk may assign this Agreement without Your prior

consent to its Affiliate, or in connection with the sale, merger or

other corporate combination involving all or substantially all of the

assets of Zendesk, provided the assignee agrees in writing to assume all of Zendesk’s obligations and liabilities hereunder.

(d) Binding on Successors. This Agreement shall endure to the

benefit of and be binding upon the Parties and their respective

successors and permitted assigns.

(e) Severability/Waiver. If any provision of this Agreement shall be determined by a court of competent jurisdiction to be illegal,

invalid or unenforceable, the remaining provisions shall remain in

full force and effect.

(f) Waiver of Breach. No delay or omission by either Party to

exercise any right or power arising upon the other Party’s nonperformance or breach will impair that right or power or be

construed as a waiver of it. Any waiver must be in writing and

signed by the waiving party. A waiver on one occasion will not be

construed as a waiver of any subsequent event of nonperformance

or breach.

(g) Force Majeure. Except for the obligation to make payments,

performance under this Agreement shall be postponed

automatically to the extent that either Party is prevented from

meeting its obligations by causes beyond its reasonable control,

including but not limited to natural disasters, fire, governmental acts, labor disputes or failure of suppliers, provided that a force

majeure event affecting a Party’s performance under this

Agreement for thirty (30) or more days shall entitle the other Party

to terminate this Agreement and receive any refund, or due or

unused Reseller Fees, as the case may be.

(h) Notices. All notices in connection with this Agreement shall be

delivered in writing to the persons and addresses detailed in the

Program Schedule, and such notices shall be deemed delivered

after three (3) working days of delivery by registered post or

courier or, if delivered by email with return receipt, upon receipt acknowledgement.

(i) No Agency. The Parties acknowledge that each is an independent

contractor and nothing herein constitutes a joint venture or

partnership. You have no right to vary any policies, conditions,

representations or warranties made by Zendesk, and neither Party has the right to bind or act for the other as agent or in any capacity

except as expressly provided in writing by amendment to this

Agreement. The relationship under this Agreement shall not create

any legal partnership, franchise relationship or other form of legal

association between the Parties that would impose a liability

between the Parties or to third parties.

(j) Entire Agreement. This Agreement, including all schedules and

attachments thereto, contains the complete and exclusive statement

of the agreement between the Parties with respect to the subject

matter herein. The terms and conditions of this Agreement shall

prevail over any purchase order submitted by You. Any changes or amendments to this Agreement must be in writing expressly

referring to the changes to this Agreement, and be duly executed

by both Parties.

(k) Counterparts. This Agreement may be signed in counterparts and

delivered by facsimile or electronic mail, each of which shall be considered an original document, but together which shall

constitute one complete document.

(l) Third Party Beneficiary. The parties agree that Zopim is a third

party beneficiary of this Agreement, and You expressly

acknowledge and agree that Zopim shall have the right to enforce this Agreement against You.

9

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement by their duly authorized officers or

representatives as of the Effective Date:

PARTNER ZENDESK, INC.

By: DHMM Participaties B.V. By:

Name: drs. J.L.C.F. Smulders Name:

Title: director Title:

Date: 10.02.2015 Date:

10

SCHEDULE A

PROGRAM SCHEDULE

1. Territory: the Netherlands and Belgium

2. Initial Term: 10.02. 2015 through 10.02 2016

3. Services

1. Zendesk

A. Plans Available for Resale

Regular, Plus, Enterprise

B. Minimum Subscription Term

Annual, quarterly

C. Applicable Reseller Terms

https://www.zendesk.com/company/resellerterms

D. Reseller Provisioning

Manual invoicing

E. Permitted Zendesk Marks For Use by Partner

a. Logos

b. Box Letter Trademarks

Zendesk® or ZENDES K® (Top level Zendesk Mark associated with all of Zendesk’s Services)

c. Usage of Marks subject to (i) the Guidelines; and (ii) any guidance provided by Zendesk from

time to time at Zendesk’s discretion.

d. Basic Instructions for Using the Marks

i. ONLY as an adjective as follows: “Zendesk software,” “Zendesk platform,” “Zendesk

help desk,” “Zendesk tools,” or similar combinations.

ii. You may also use Marks without a modifier but ONLY when describing the underlying

product’s properties (e.g., “Zendesk® offers various sharing tools,” but not “Zendesk

works well”).

iii. Never use the Marks in noun, verb, plural or possessive forms.

iv. Do not misuse the Marks by using them among other products and/or services that You

make, market or sell, in any product name, title, domain name or other materials so as to

create an impression that You or another are the owners of the Services and/or Mark.

v. Always distinguish the Marks from other writings within documents (including web

pages). Capitalize the Marks when used inline.

11

vi. Never use the Marks in a manner that may mislead readers to assume any association or

affiliation among You and Zendesk, or endorsement by Zendesk of Your business or

services.

vii. When using a Mark in a tagline always distinguish it by using different typeface for the

Mark.

viii. Include the following trademark attribution to forms and web pages where Marks are

affixed: “Zendesk and other Zendesk, Inc.’s Marks referred to or displayed in this

document [is/are] the trademark[s] or registered trademark[s] of Zendesk, Inc. or its

affiliates in the U.S. and other countries .

F. Fees for Service

Service Percentage of Fees to Zendesk

Regular 70%

Plus 70%

Enterprise 70%

2. Zopim

A. Plans Available for Resale

[Basic, Advanced]

B. Minimum Subscription Term

Annual, quarterly

C. Applicable Reseller Terms

https://www.zopim.com/termsofservicereseller

D. Reseller Provisioning

Provisioning through Zopim Reseller Control Panel.

E. Permitted Zendesk Marks For Use by Partner

As communicated to you by Zendesk.

F. Fees for Service

Service Percentage of Fees to Zendesk

Basic 70%

Advanced 70%

4. Notices:

a. to Partner:

Name: DHMM Participaties B.V.; Address: Ravenbos 1, 4861 EG Chaam, the Netherlands Email:

jlcf.smulders@gmail.com; Tel: + 31 (0)639564635

b. To Zendesk:

12

Name: ___________________; Address: _________________; Email: ________________; Tel:

_________________

Name: ___________________; Address: _________________; Email: ________________; Tel:

_________________

13

SCHEDULE B

REFERRAL AGREEMENT

This Partner Agreement, consisting of this Cover Page and the attached Business Terms (collectively, this

“Agreement”), is made and entered into by and between Zendesk and Partner (each, as defined below). The

Agreement shall become binding once the Parties execute this Agreement, and You complete and submit the

Zendesk Ambassador Program Form (“Form”) to Zendesk (the “Effective Date”). Zendesk and Partner are

sometimes referred to as a “Party”, and together as the “Parties.”

As used in this Agreement, the following terms shall have the meanings set forth below:

Zendesk: Partner:

“Zendesk” means Zendesk, Inc., a U.S., State of Delaware

company with corporate offices in San Francisco, California.

“Partner” or “You” means the person or company (including

Company Name and other information) detailed in the Reseller

Agreement.

Zendesk Headquarters and Notice Address: Partner Information:

1019 Market Street, San Francisco, CA 94103

Contact Name: [Insert ZD Contact]

Telephone: +[Insert Phone Number]

Email: [Insert your email address]

For legal notices, provide copies to:

Zendesk, Inc. – Legal Department;

legal@zendesk.com

Ravenbos 1, 4861 EG Chaam, the Netherlands

Contact Name: Jan Smulders

Telephone: +31 (0)6 39564635

Email: jlcf.smulders@gmail.com

For legal notices, provide copies to:

DHMM Participaties B.V, jlcf.smulders@gmail.com

TERM: “Term” shall mean the “Initial Term” and all “Renewal Term(s)” thereafter (each, as defined in Section 4 of the

Business Terms).

By signing below, Partner represents and warrants that it has read, understands and accepts this Agreement.

Zendesk, Inc.: Partner: DHMM Participaties B.V.

Signature: Signature:

Name: Name: Drs. J.L.C.F. Smulders

Title: Title: director

Date: Date: 10.02.2015

14

BUSINESS TERMS

Background

Zendesk is the owner and operator of Zendesk®, a unique customer relations platform and service that promotes

effective, interactive engagement among Zendesk customers and their customer base (the “Zendesk Service”).

Partner wishes to promote, market and advertise the Zendesk Service to potential Zendesk customers (“Referrals”)

through its website(s) and other marketing channels, in accordance with Zendesk’s Partner Program (“ Program”)

detailed in this Agreement.

Agreement

The Parties agree as follows:

1. LICENS E.

a. Subject to this Agreement and its terms, Zendesk hereby grants to Partner a free, non -exclusive, non-

transferable and revocable license (“License”) to market and distribute the Zendesk Service to Referrals, and to use

the Zendesk trademarks, logos and URLs provided by Zendesk and listed in Exhibit A (“Licensed Marks,” as may

be amended by Zendesk from time to time), and associated materials, language or code for the sole purpose of

promoting the Zendesk Service (collectively, “Marketing Materials”).

b. The license to use the Licensed Marks granted herein is subject to Zendesk’s Trademark Usage Guidelines

(“Guidelines”) (which can be found at http://www.zendesk.com/company/tmguidelines ), incorporated here by

reference, as updated from time to time by Zendesk at its sole discretion. Zendesk may revoke this license at any

time by giving Partner a written notice (including via email). A complete list of Zendesk’s trademarks and logos

(“Zendesk Marks”) is included in the Guidelines.

2. PROGRAM COMMITMENTS.

a. The Program. To participate in the Program, Partner must complete the online application for

participation in the Program found on Zendesk’s website (“Site”) and enter this Agreement. Zendesk may accept or

reject any application at its sole discretion.

b. Legal Agreements. As part of its participation in the Program and in acting as Zendesk’s Partner, Partner

hereby agrees and consents to the terms of this Agreement and the Program, the Guidelines, and any other requests

and rules set by Zendesk from time to time, in its reasonable discretion, in connection with Partner’s ongoing

participation in the Program and promotion of the Zendesk Service to Referrals. In all its activities under this

Agreement, and specifically such activities relating to Partner’s promotion of Zendesk Service, Partner shall

cooperate with Zendesk and act in good faith. In entering this Agreement Partner further recognizes and accepts the

terms and rules set in Zendesk’s Terms of Service (“Terms ,” found at http://www.zendesk.com/company/terms) and

Zendesk’s Privacy Policy (“Privacy Policy,” found at http://www.zendesk.com/company/privacy), as applicable to

Zendesk’s provision of the Zendesk Service to Referrals, and particularly regarding Partner’s adherence to the

Privacy Policy in all matters involving privacy of Referrals’ information.

c. Promotion, Referral Activities: Partner agrees to engage in continued, active promotion of the Zendesk

Service in various marketing channels using the Licensed Marks and Marketing Materials, and do so in compliance

with the terms of this Agreement.

d. Prohibited Activities. Partner agrees not to associate Marketing Materials with content that is unlawful in

any manner, or which is otherwise harmful, threatening, defamatory, obscene, offensive, harassing, sexually explicit,

violent, discriminatory, or otherwise objectionable in Zendesk’s sole discretion. Partner agrees not to send

15

unsolicited electronic messages to multiple unrelated recipients (“Spamming”) in promoting the Zendesk Service,

or otherwise to engage in any other form of mass electronic communicat ions prohibited by law in connection with

activities contemplated under this Agreement.

e. Permissible Use of Zendesk Marks.

i. Partner expressly agrees to comply with all the terms herein (particularly Section 5(c)) in using the

Licensed Marks and in creating Marketing Materials.

ii. Through the Guidelines and otherwise, Zendesk shall provide specifications and other instructions

from time to time as to Partner’s permissible use of the Licensed Marks in creating Marketing Materials and

promoting the Zendesk Service. Partner further agrees to comply with all such specifications and instructions.

iii. Partner shall ensure that all Licensed Marks appearing on its Marketing Materials are in the form

approved by Zendesk in the Guidelines or otherwise, shall not modify any Zendesk Marks or otherwise substantially

modify other Marketing Materials contrary to reasonable instructions provided by Zendesk, and shall further comply

with reasonable instructions from Zendesk as to the form, content and display of Marketing Materials. Upon

termination of this Agreement for any reason whatsoever, or upon written request by Zendesk, the license granted

herein shall expire and Partner shall immediately cease all its activities under this Agreement.

f. Liabilities. Partner shall be solely responsible for its operations in acting under this Agreement, including,

without limitation, the legality of Partner’s operations and materials, created and used in connection with this

Agreement. Except for a claim alleging that a Zendesk Mark violates a third party’s trademark rights, Zendesk is

not responsible for the development, operation or content of Partner’s Marketing Materials and Partner agrees to

defend, indemnify and hold Zendesk harmless against any and all claims, actions, causes of ac tion, damages, or

expenses (including attorney fees) relating to the development, operation, content and maintenance of Partner’s

Marketing Materials.

g. Customer Relations. During and after the Term, Zendesk shall be the exclusive owner of all relations

created via Partner among Zendesk and Referrals with respect to the Zendesk Service, including any and all

information identifying Referrals who contract with Zendesk for the use of the Zendesk Service. The Terms,

Privacy Policy, and Zendesk’s rules and procedures for the Zendesk Service will apply to these Referrals and may

be changed by Zendesk without prior notice to Partner, and Partner agrees to convey to Referrals the nature of their

relations with Zendesk under the Terms.

3. QUALIFIED REFERRALS, COMMISSIONS.

a. “Qualified Referrals” mean Referrals (i) referred by Partner to Zendesk and who complete the sign -up

procedure in accordance with the procedure described in Section 3(b) below; (ii) of whom Zendesk has no record in

connection with the Zendesk Service, or who are not, at the time referred to Zendesk by Partner, in any contractual

relations or ongoing negotiations with Zendesk in connection with the Zendesk Service; (iii) who accept the Terms

and acquire within one hundred (100) days of being referred to Zendesk by Partner, at a Referral’s own discretion

and without receiving any monetary or other incentive from Partner, at least monthly subscriptions of any of the

following Zendesk Service plan bundles: (A) 2 agents using the Enterprise Plan, (B) 4 agents using the Plus Plan, or

(C) 8 agents using the Regular Plan (each, as described in the Site at http://www.zendesk.com/product/pricing); and

(iv) who are not rejected by Zendesk, and make at least one payment to receive the Zendesk Service. All Referrals

will be deemed rejected by Zendesk if they do not become a Qualified Referral within one hundred (100) days of

first being submitted to Zendesk by Partner. On a case by case basis, the Parties may mutually agree in writing

(email sufficing) to waive or extend the one hundred (100) day time limit for a particular Referral.

b. Referral Procedure. Each Referral shall be referred to Zendesk by Partner through an online form

provided by Zendesk to Partner, which Partner shall fully complete and submit to Zendesk (“ Referral Form”).

Upon receiving each Referral Form, Zendesk shall send an email to the Referral’s email address indicated in the

Referral Form, detailing the steps to be taken towards registration to receive the Zendesk Service and becoming a

Qualified Referral. Zendesk shall be responsible for the sales process to all Referrals, subject to the Parties’

continued good-faith cooperation in promoting the sales process to Referral.

16

c. Commissions.

i. Responsibilities. Zendesk shall collect all fees from Referrals for the Zendesk Service directly

from Referrals (“Subscription Fees”).

ii. Referral Fees. Upon a Referral becoming a Qualified Referral, Zendesk shall pay Partner referral

fees in arrears at the applicable percentage of the fees listed on Exhibit B (“Referral Fee Percentage”) (excluding

any discounts) payable by the Qualified Referral pursuant to their initial order under the Terms for the first year of

the associated subscription (“Referral Fees”). For initial orders that have subscription terms in excess of one (1)

year, Referral Fees payable with respect to the first year shall be determined proportionately to the total Subscription

Fees payable pursuant to the initial order. For clarity, Partner shall only receive Referral Fees on Qualified

Referral’s initial order and Referral Fees will accrue and be payable for, at most, one year from the date of becoming

a Qualified Referral. Such Referral Fees shall become payable and be paid to Partner within thirty (30) days of the

end of the calendar quarter in which Subscription Fees attributed to such Qualified Referrals are paid to Zendesk. I f

a Qualified Referral terminates Service prior to one year after becoming a Qualified Referral, Partner will only

receive a pro-rata portion of the Referral Fees for the year in proportion to the Subscription Fees paid by Qualified

Referral to Zendesk. The Referral Fee Percentage for a Qualified Referral shall be calculated at time of payment

based on projected annual revenue rate (“ARR”) of Qualified Referral Subscription Fees. ARR and the

corresponding Referral Fee Percentage shall be calculated on a per Qualified Referral basis with the Referral Fee

Percentage set in accordance with the ARR of the Qualified Referral. For each Qualified Referral, Referral Fees to

Partner shall be capped at the amounts listed on Exhibit B for the applicable Referral Fee Percentages (“Maximum

Payment”).

iii. Associated charges. Partner shall be responsible for payment of all taxes, duties, governmental

charges and other like charges levied on the Referral Fees, and Partner shall indemnify, defend and hold Zendesk

harmless from and against any claims arising out or relating to all charges emanating from Zendesk’s payment of

Referral Fees.

4. TERM AND TERMINATION.

a. Initial Term. This Agreement shall become effective as of the Effective Date and shall continue for

twelve (12) months thereafter (“Initial Term”), unless Zendesk rejects Partner’s application to participate in the

Program.

b. Renewal Term. Following expiration of the Initial Term, this Agreement will be automatically renewed

for additional consecutive terms of twelve (12) months (each, “Renewal Term”), unless a Party gives written notice

of termination to the other Party at least thirty (30) days’ prior to the end of the Initial Term or any Renewal Term.

c. Early Termination.

i. Without Cause. Zendesk shall have the right to terminate this Agreement at any time for any or

no reason by giving ten (10) days prior written notice to Partner.

ii. For Cause. Either Party may terminate this Agreement at any time, effective immediately upon

written notice to the other Party who has materially breached this Agreement, provided that prior to terminating this

Agreement the terminating Party shall provide written notice of such material breach and thirty (30) days

opportunity for the breaching Party to cure such breach.

d. Effect of Termination. From and following the date of termination of this Agreement Partner’s rights

under this Agreement shall terminate, and Partner shall not be entitled to receive any Referral Fees or any other

payments under this Agreement other than commissions or payments earned or accrued prior to termination of this

Agreement.

5. GENERAL.

a. Modification of Agreement. Zendesk may modify this Agreement from time-to-time at its reasonable

discretion by posting a change on the Site (at https://support.zendesk.com/categories/20024438-solution-partners-

and-ambassadors) or notifying Partner via email. If Partner objects to any such change, Partner may terminate this

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Agreement for cause. Partner’s continued participation in the Program following receipt of notice about changes to

this Agreement shall constitute binding acceptance of this Agreement as amended.

b. Assignment. Zendesk may assign this Agreement at any time. Partner may not assign or transfer this

Agreement without Zendesk’s prior written consent, such consent not to be unreasonably withheld.

c. Intellectual Property Rights . All intellectual property rights (such as but not limited to trademarks, trade

names, logos, patents, copyrights, domain names and derivative rights) in Zendesk Marks, the Zendesk Service and

related content and technology around the world (“Zendesk IP Rights”) are and will remain the exclusive property

of Zendesk and its subsidiary companies. The License granted by Zendesk to Partner under Section 1 of the

Business Terms is granted solely under the terms of this Agreement and in furtherance of its objectives. Partner’s

right to use the Licensed Marks is at the discretion of Zendesk and is subject to Partner’s compliance with the terms

of this Agreement, Guidelines, and with all applicable laws and regulations. Partner agrees to (a) not use any

Zendesk IP Rights in any manner reasonably likely to breach this Agreement; (b) not do anything contesting or

impairing any Zendesk IP Rights; (c) not create or obtain any intellectual property rights (such as but not limited to

trademarks, trade names, logos, patents, copyrights, domain names and derivative rights) that are substantially similar

to any Zendesk IP Rights; (d) promptly notify Zendesk of any unauthorized use of any Zendesk IP Rights of which

Partner has actual knowledge; and (e) always use the Licensed Marks and any other Zendesk Marks in compliance

with the Guidelines. Zendesk may perform periodic reviews of any Marketing Materials presented by Partner, and

shall have the exclusive authority and discretion to order the removal and/or amendment of any Marketing Materials

presented by Partner.

d. No Waiver. Either Party’s failure to enforce the other Party’s strict performance of any provision of this

Agreement will not constitute a waiver of the first Party’s right to subsequently enforce such provision or a ny other

provision of this Agreement.

e. Limited Warranty. Both Parties warrant that at all times during the Term they will comply with all

applicable laws, regulations, codes of practice, as well as this Agreement, the Terms, Privacy Policy and Guidelines.

During the Term and after its termination for any reason whatsoever, Partner expressly undertakes not to do

anything that might reasonably be expected to damage the business, interests or reputation of Zendesk and will not

make, publish or allow to be made or published any disparaging remarks concerning Zendesk, its representatives, or

the Zendesk Service.

f. Disclaimer of Warranty. Other than Zendesk’s express warranty under the previous subsection (e),

Zendesk makes no other warranty, express or implied, of any kind and Zendesk expressly disclaims any and all

warranties and conditions, including but not limited to any implied warranty of merchantability, fitness for a

particular purpose, availability, security, title, and/or non-infringement of the subject matter of this Agreement.

g. Limitation of Liability. Neither Zendesk nor any officer, employee, director or any other representative of

Zendesk shall be liable towards Partner or towards any third party, under or in connection with this Agreement or its

termination, in contract, pre-contract, tort or otherwise for (i) any economic loss (including loss of revenues, profits,

contracts, business or anticipated savings) or (ii) any loss of goodwill or reputation. Such losses include, without

limitation, any special, indirect, incidental, statutory, punitive or consequential losses or damages as well as any

losses or damages caused by interruption of operations. Notwithstanding any other circumstances or understandings

surroundings any relations among the Parties, Zendesk’s entire liability to Partner under this Agreement shall not

exceed $100 U.S. for any and all claims for damages of any kind made by Partner under this Agreement, and by

entering this Agreement Partner recognizes the limitations herein on Zendesk’s liability.

h. Independent Contractors . The Parties herein act on their own behalf as independent contractor. Nothing

in this Agreement shall create any joint venture, agency, franchise, sales representative, employment or any other

relationship between the Parties beyond the relations set out in this Agreement, and Partner is expressly precluded

from acting on Zendesk’s behalf. Partner’s display of Licensed Marks under this Agreement, other content

presented by Partner, or contact among Partner and third parties shall not misrepresent the relations described

herein.

i. Indemnification. Partner will indemnify, defend and hold Zendesk and its subsidiaries, affiliates, officers

and employees (the “Zendesk Indemnified Parties”) harmless from and against any and all costs, liabilities, losses

and expenses (including but not limited to reasonable attorneys’ fees) resulting from any claim, suit, action, demand

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or proceeding brought by any third party against the Zendesk Indemnified Parties arising from any of the following:

(i) a breach of the Agreement by Partner; (ii) the negligence, gross negligence or willful misconduct of Partne r or its

employees, agents or contractors; or (iii) a failure by Partner or its employees, agents, contractors or invitees to

comply with the laws and regulations referenced hereinbefore.

j. Confidential Information and Prohibition on Raiding. Each of the Parties guarantees that all

information of a confidential nature received from the other Party before, during and after the conclusion of the

Agreement shall remain confidential. Information shall in any event be considered confidential if related to

pricing, discounts, Referrals’ information or if designated as confidential by either of the Parties. Neither Party shall

for the duration of this Agreement and for one year after termination thereof hire, employ or solicit any employee of

the other Party, or have such employee work for such Party either directly or indirectly.

k. Force Majeure. A Party shall not be obliged to perform any of its obligations herein if it is prevented from

doing so by a situation of force majeure. "Force majeure" events shall include events beyond the reasonable

control of the Parties, including acts of God, acts of government, acts of nature, strikes or riots, as well as improper

performance by Zendesk's suppliers or defects in objects, materials or software of third parties. If a situation of

force majeure lasts for more than thirty (30) days, either Party may terminate this agreement upon written notice to

the other Party.

l. Entire Agreement; Severability. This Agreement represents the entire agreement among the Parties

regarding the subject matter thereof and the Parties’ respective obligations and commitments herein. No other

documents, or oral or written agreements among the Parties reflect in any way on the agreements laid out in this

Agreement. Whenever possible, each provision of this Agreement shall be interpreted in such a manner as to be

effective and valid under applicable law, but if any provision of this Agreement shall be prohibited by or invalid

under applicable law, such provision shall be ineffective only to the extent of such prohibition or invalidity, without

invalidating the remainder of such provision or the remaining provisions of this Agreement.

m. Anti-Bribery and Export Compliance. Partner agrees not to promote, approach or submit Referrals, or

use distribute, transfer, provide, sub-license, share with, or otherwise offer the Service in violation of any Laws or

this Agreement, including, without limitation, the United States Foreign Corrupt Practices Act, the UK Bribery Act

and similar anti-corruption statutes in all jurisdictions. Without limiting the foregoing, Partner will not knowingly

directly or indirectly export, re-export, transfer, make available or release (collectively, "Export") the Service to any

destination, person, entity or end use prohibited or restricted under US law without prior US government

authorization to the extent required by regulation, including without limitation, any parties listed on any of the

denied parties lists or specially designated nationals lists maintained under the EAR or the Security, and the Foreign

Asset Control Regulations (31 CFR 500 et seq.) administered by the US Department of Treasury, Office of Foreign

Assets Control without appropriate US government authorization to the extent required by regulation. Complian ce

with the trade laws of other countries pertaining to the Export, import, use, or distribution of the Service to

Customers and End Users is Partner’s responsibility.

n. Non-Disparagement. During the Term and for five (5) years thereafter, Partner agrees that it will not

disparage Zendesk or any of its officers, directors or employees or otherwise take any action that could reasonably

be expected to adversely affect Zendesk’s reputation. For purposes of this Agreement, “disparage” shall mean any

negative statement, whether written or oral, about Zendesk or any its officers, directors or employees. The Parties

agree and acknowledge that this non-disparagement provision is a material term of this Agreement, the absence of

which would have resulted in the Zendesk refusing to enter into this Agreement.

o. Parties’ Expenses. The Parties shall each carry and pay all their respective costs, charges and expenses

incurred by it in the performance of this Agreement, except as otherwise may be agreed -upon by the Parties in

writing in advance

p. Counterparts; Notices. This Agreement may be signed in counterparts and such counterparts shall be

valid and binding on the parties hereto with the same effect as if original signatures had been exchanged. All notices

relating to this Agreement shall be delivered via email (with return receipt) or next-day mail to the addresses

detailed in the Cover Page.

q. Governing Law; Jurisdiction; Dispute Resolution. This Agreement shall be governed by the laws of the

State of California, U.S.A, without giving effect to any principles of conflicts of law. Jurisdiction shall lie

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exclusively in the District Courts of San Francisco County, California. The sole and exclusive jurisdiction and

venue for any litigation arising out of this Agreement shall be an appropriate federal or state court located in the

State of California, and the Parties agree not to raise, and hereby waive, any objections or defenses based upon

venue or forum non conveniens. Prior to initiating any legal action arising under or relating to this Agreement, a

Party shall provide the other Party written notice of a dispute and the Parties shall actively and in good faith

negotiate with a view to speedy resolution of such dispute within ten (10) business days of the receipt of such notice.

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Exhibit A

PERMITTED ZENDES K MARKS FOR USE BY PARTNER

A. Logos:

B. Box Letter Trademarks: Zendesk® or ZENDESK® (Top level Zendesk Mark associated with all of

Zendesk’s help desk product line).

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EXHIBIT B

Referral Fees

ARR TO ZENDESK

FROM TO REFERRAL FEE % MAX PAYOUT

$0 $5,000 25.0% $1,250

$5,001 $10,000 20.0% $2,000

$10,001 $25,000 17.5% $4,375

$25,001 $50,000 15.0% $7,500

$50,001 $100,000 12.5% $12,500

$100,001 $250,000 10.0% $25,000

$250,001 $500,000 8.0% $40,000

$500,001 $1,000,000 6.0% $60,000

$1,000,001 $2,500,000 5.0% $125,000

$2,500,001 $5,000,000 4.0% $200,000

$5,000,001+ CAP $200,000