you have 30- seconds to make a good impression next
TRANSCRIPT
YOU HAVE 30-SECONDS TO MAKE
A GOOD IMPRESSION
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Many job recruiters will only devote about 30 seconds to reading your résumé before making a decision about whether or not to interview you.
After completing this module you will know how to create a résumé that will get you noticed by potential employers.
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HOW TO PREPARE AN IMPRESSIVE RÉSUMÉ
Chris Smith123 Elm Street
DeKalb, Illinois 60115(800) 660-5000
Experience Summary
• Experienced Technical Professional who works well with minimum supervision. • Computer literate, with strong electronic, electrical and mechanical skills. • Customer oriented problem solver with an ability to adapt to new situations.
Professional Experience
Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present
• Managed from planning through completion, a $2.4 million Windows NT workstation and network
• printer implementation project. Delivered on time and $600K under budget.• Attained consistent 99% up time by implementing disaster recovery and fault
tolerance plans.
Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007• Effectively manage system functionality to ensure ongoing operations, collections
of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.
• Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment.
• Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging.
• Recommended modifications to improve speed of operations and system security measures.
• Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.
Education
Utah State University – Logan, UTB.S. in Computer Science
American Institute of Computer Science - Chicago, ILComputer Systems Support Certification
WHAT MAKES AN IMPRESSIVE RÉSUMÉ?
Easy to read and concise
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Good contact information
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Highlights relevant experience
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Includes education and training
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Describes specific job qualifications
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WHAT MAKES THIS RÉSUMÉ EASY TO READ
AND CONCISE?
Chris Smith123 Elm Street
DeKalb, Illinois 60115(800) 660-5000
Experience Summary
• Experienced Technical Professional who works well with minimum supervision. • Computer literate, with strong electronic, electrical and mechanical skills. • Customer oriented problem solver with an ability to adapt to new situations.
Professional Experience
Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present
• Managed from planning through completion, a $2.4 million Windows NT workstation and network
• printer implementation project. Delivered on time and $600K under budget.• Attained consistent 99% up time by implementing disaster recovery and fault
tolerance plans.
Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007• Effectively manage system functionality to ensure ongoing operations, collections
of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.
• Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment.
• Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging.
• Recommended modifications to improve speed of operations and system security measures.
• Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.
Education
Utah State University – Logan, UTB.S. in Computer Science
American Institute of Computer Science - Chicago, ILComputer Systems Support Certification
The font choice is easy to read, an appropriate size, and not muddled.
Some poor font choices might include:
ALGERIANAR Berkley
AR HermannBlackadder ITC
One or two pages allows the recruiter to quickly see all the information.
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Next
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EXCELLENT RÉSUMÉ EXAMPLE
Click to demo Format
Format. The font should be easy toread and suggest professionalism. Experience Summary
• Experienced Technical Professional who works well with minimum supervision. • Computer literate, with strong electronic, electrical and mechanical skills. • Customer oriented problem solver with an ability to adapt to new situations.
Professional Experience
Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present
• Managed from planning through completion, a $2.4 million Windows NT workstation and network
• printer implementation project. Delivered on time and $600K under budget.• Attained consistent 99% up time by implementing disaster recovery and fault
tolerance plans.
Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007• Effectively manage system functionality to ensure ongoing operations, collections
of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.
• Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment.
• Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging.
• Recommended modifications to improve speed of operations and system security measures.
• Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.
Education
Utah State University – Logan, UTB.S. in Computer Science
American Institute of Computer Science - Chicago, ILComputer Systems Support Certification
Chris Smith123 Elm Street
DeKalb, Illinois 60115
(800) 660-5000
Experience Summary
• Experienced Technical Professional who works well with minimum supervision.
• Computer literate, with strong electronic, electrical and mechanical skills.
• Customer oriented problem solver with an ability to adapt to new situations.
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The sections of the resume should be arranged logically as per the job announcement.
The header should include your name, address, phone number, and email address that is appropriate. If this is a federal resume, be sure to include your Social Security Number.
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Next
Chris Smith123 Elm Street
DeKalb, Illinois 60115(800) 660-5000
Bold Name Address
Phone Number
Appropriate E-mail Address
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Click to demo parts of good contact information:
EXCELLENT RÉSUMÉ EXAMPLE
Relevant Information. Highlight education and training, technical skills, professional experience, memberships,
honors and awards.
Tailor the information to the job requirements and responsibilities. Show
that you are qualified for the desired position.
Click to highlight relevant information
Experience Summary
• Experienced Technical Professional who works well with minimum supervision. • Computer literate, with strong electronic, electrical and mechanical skills. • Customer oriented problem solver with an ability to adapt to new situations.
Professional Experience
Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present
• Managed from planning through completion, a $2.4 million Windows NT workstation and network
• printer implementation project. Delivered on time and $600K under budget.• Attained consistent 99% up time by implementing disaster recovery and fault
tolerance plans.
Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007• Effectively manage system functionality to ensure ongoing operations, collections
of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.
• Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment.
• Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging.
• Recommended modifications to improve speed of operations and system security measures.
• Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.
Education
Utah State University – Logan, UTB.S. in Computer Science
American Institute of Computer Science - Chicago, ILComputer Systems Support Certification
Chris Smith123 Elm Street
DeKalb, Illinois 60115
(800) 660-5000
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2. List technical education and skills1. List colleges or universities attended
3. Include training courses, seminars or workshops completed
WHAT SHOULD BE INCLUDED IN THE EDUCATION SECTION?
4. List certifications and achievements
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INCLUDE TECHNICAL SKILLS
Use “buzz-words” because companies scan resumes for particular skills or keywords.
List all tools you have worked with.
Skills to include:
• Hardware
• Languages• Software
• Databases
• Operating Systems
• Web Tools
For example use SQL instead of Structure Query Language
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Next
Next
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USE IMPACT STATEMENTS TO
HIGHLIGHT RELEVANT
PROFESSIONAL EXPERIENCE
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HOW TO WRITE AN IMPACT STATEMENT
To highlight your accomplishments use impact statements in the Professional Experience section of your résumé.
• The impact statement is your strongest result or accomplishment. When an employer scans your résumé quickly, the first statement is the one that is read most often.
• This statement can be something you alone achieved or you achieved working on a team.
• The impact statement and other responsibility sentences should begin with an Action or Skill verb.
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ACTION AND SKILL VERBS
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Action Verbs
adapted dealt interpreted selected
administered defined investigated solved
allocated documented maintained sorted
approved drafted modified stimulated
arranged estimated delegate structured
assisted expanded detected suggested
attained facilitated directed summarized
attended filed operated supervised
brought founded perceived tested
chaired governed prepared
classified identified presented
compared implemented presided completed improved processed computed increased programmed
conceived indexed provided conducted initiated recorded coordinated inspected recruited
Skill Verbs
act diagnose persevere
analyze draw persuade
assemble evaluate plan
balance examine problem-solve
build figure produce
calculate fix promote
communicate imagine publicize
compose influence reconcile
consult consult interview
control invent repair
coordinate judge research
copy lead schedule
count manage sell
create motivate service
debate negotiate speak
decide observe systematize
design organize teach/train
determine paint type
develop perform trouble-shoot
Professional Experience
Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present
• Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget.
• Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans.
Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007
• Managed system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.
• Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment.
• Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging.
• Recommended modifications to improve speed of operations and system security measures. • Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the
corporate network.
EXAMPLES OF IMPACT STATEMENTS
Notice the action and skill verbs in bold.
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EXCELLENT RÉSUMÉ EXAMPLE
Targeted. Each résumé should include information that is targeted to the job
announcement.
Experience Summary
• Experienced Technical Professional who works well with minimum supervision. • Computer literate, with strong electronic, electrical and mechanical skills. • Customer oriented problem solver with an ability to adapt to new situations.
Professional Experience
Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present
• Managed from planning through completion, a $2.4 million Windows NT workstation and network
• printer implementation project. Delivered on time and $600K under budget.• Attained consistent 99% up time by implementing disaster recovery and fault
tolerance plans.
Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007• Effectively manage system functionality to ensure ongoing operations, collections
of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.
• Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment.
• Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging.
• Recommended modifications to improve speed of operations and system security measures.
• Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.
Education
Utah State University – Logan, UTB.S. in Computer Science
American Institute of Computer Science - Chicago, ILComputer Systems Support Certification
Chris Smith123 Elm Street
DeKalb, Illinois 60115
(800) 660-5000
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TARGETED EXPERIENCE SUMMARIESClick on the image to see an example of a targeted Experience Summary
Project Manager
Corporate TrainerBusiness Executive
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Network Administrator
Experience Summary
• Respected and self‐motivated professional with more than 12 years of experience managing multiple
projects simultaneously.
• Extensive experience managing large‐scale projects from the requirements gathering phase to completion.
• Highly skilled in tracking details, communicating deadlines, and following‐up with internal and external
partners to ensure on‐time completion within budget.
• Ability and interest in learning and incorporating new technology.
• Consistently receive positive feedback from managers, co‐workers and clients
PROJECT MANAGER
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Experience Summary
• Pursued new learning tools to enhance training programs
• Monitored and trained new education team members, cross-trained team members across
the Retirement Plan Services Organization
• Participated in multi-class, multi-age activities to increase trainees interpersonal skills
• Utilized advanced technology skills to create and publish training and
development materials for individuals
• Delivered excellent presentations to trainee’s groups
CORPORATE TRAINER
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Experience Summary
• Customer-centered executive with diverse financial service experience in
institutional business development and project management.
• Demonstrates cross functional expertise by coordinating department’s
marketing and sales efforts with the firm’s information technology and
analytical research groups.
• Team leader who thrives under pressure and utilizes excellent analytical,
problem-solving, and verbal/written communication skills.
• Exhibits exceptional record of delivering value-added risk management
solutions to sophisticated money managers.
BUSINESS EXECUTIVE
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Experience Summary
• Extensive experience in network administration with Microsoft 2000 and XP server
platform and Unix server environment.
• In-depth knowledge and experience in enterprise network systems planning, design,
configuration, and management.
• Effective network troubleshooting and problem solving skills with software, server,
and hardware devices.
• Solid skills in network integration with database systems, web server, application
server, and desktop applications.
• Experience in network security and firewall configuration.
• Strong interpersonal communication skills and user support experience.
NETWORK ADMINISTRATOR
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JOHN MARK DOE123 Elm Street
City, State 12345Phone: 888-555-1234
Email: [email protected]
Summary of Qualifications• Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance, Current. • Excellent leader, instructor, and trainer.
Work ExperienceEqual Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air ForceAFB USACity, State 12345
• Assist employers with equal employment opportunity (EE) complaints, questions and inquires.
• Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager.
• Instruct military training regarding EEO procedures and activates.• Organize administrative processing of EEO claims, increased the productivity
of the EEO section by 45 percent.
Personnel Director, August 2006 to October 2008Some CorporationMercerville USACity, State 12345
• Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers.
• Maintained extensive financial records regarding individual and corporate claims.
• Supervised a staff of ten operations office personnel through reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process.
GOOD RÉSUMÉ EXAMPLE
Click to demo what makes this a start to a good example
Professional Objective• Management Position within the Department of State
Does the Professional Objective portion of the résumé demonstrate a
targeted objective?
Yes No
Targeted. An effective résumé is very specific to a job opening or opportunity. Keywords from the job announcement should be used throughout the résumé as to demonstrate the applicant’s ability
to successfully execute and perform objectives specific to the job.
Click to highlight the TARGETED sections.
IncorrectCorrect
Professional Objective• Foreign Service Human Resources Officer, Department of State,
Announcement Number: HRO-2012-0009
Click to highlight the NONTARGETED section.
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JOHN MARK DOE
• Member of the Air Force Reserve• PTA President, two consecutive years• Member of the Disabled American Veterans
• Air Force Achievement Medal, 2010• Iraq Campaign Medal, 2009• National Defense Service Medal, 2008
• Efficient in the use of Microsoft Word, Excel, PowerPoint, and Outlook• Exceptional written and verbal communication skills• Typing Speed: 40 words per minute
• M.S., Instructional Technology, Utah State University – August 2011• B.S., Human Resource Management, Utah State University – December 2009• Staff Noncommissioned Officer Leadership Program – January 2007• Basic Airman School, March 2006• High School Diploma, Bellview High School, Bellview, California – June 2005
Page 2 of 2
Click to continue the demo of a good example
Has this résumé demonstrated logical
formatting?
Yes No
Format. An effective résumé is formatted in a logical order. Headings
are specific to job announcement requirements or recommendations and
font is selected on readability.
IncorrectCorrectClick to review
first page of resume
Education and Training
Memberships
Honors, Awards, and Special Accomplishments
Additional Skills
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GOOD RÉSUMÉ EXAMPLE
JOHN MARK DOE123 Elm Street
City, State 12345Phone: 888-555-1234
Email: [email protected]
Summary of Qualifications• Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance, Current. • Excellent leader, instructor, and trainer.
Work ExperienceEqual Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air ForceAFB USACity, State 12345
• Assist employers with equal employment opportunity (EE) complaints, questions and inquires.
• Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager.
• Instruct military training regarding EEO procedures and activates.• Organize administrative processing of EEO claims, increased the productivity
of the EEO section by 45 percent.
Click to return
Professional Objective• Foreign Service Human Resources Officer, Department of State,
Announcement Number: HRO-2012-0009
Click to Play/Replay
Personnel Director, August 2006 to October 2008Some CorporationMercerville USACity, State 12345
• Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers.
• Maintained extensive financial records regarding individual and corporate claims.
• Supervised a staff of ten operations office personnel through reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process.
JOHN MARK DOE
Memberships• Member of the Air Force Reserve• PTA President, two consecutive years• Member of the Disabled American Veterans
Honors, Awards, and Special Accomplishments• Air Force Achievement Medal, 2010• Iraq Campaign Medal, 2009• National Defense Service Medal, 2008
Additional Skills• Efficient in the use of Microsoft Word, Excel, PowerPoint, and Outlook• Exceptional written and verbal communication skills• Typing Speed: 40 words per minute
GOOD RÉSUMÉ EXAMPLE
Education and Training• M.S., Instructional Technology, Utah State University – August 2011• B.S., Human Resource Management, Utah State University – December 2009• Staff Noncommissioned Officer Leadership Program – January 2007• Basic Airman School, March 2006• High School Diploma, Bellview High School, Bellview, California – June 2005
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Click to continue the demo of a good example
Is relevant information demonstrated throughout the résumé you’ve seen?
Yes No
Relevant Information. An excellent résumé has the skills, personal
information, and strong impact points paralleling the job announcement.
Highlighting appropriate skills, education, experience, memberships, and honors/awards are important in
building an effective résumé.
Click to replay.
JOHN MARK DOE123 Elm Street
City, State 12345Phone: 888-555-1234
Email: [email protected]
Summary of Qualifications• Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance, Current. • Excellent leader, instructor, and trainer.
Work ExperienceEqual Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air ForceAFB USACity, State 12345
• Assist employers with equal employment opportunity (EE) complaints, questions and inquires.
• Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager.
• Instruct military training regarding EEO procedures and activates.• Organize administrative processing of EEO claims, increased the productivity
of the EEO section by 45 percent.
Personnel Director, August 2006 to October 2008Some CorporationMercerville USACity, State 12345
• Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers.
• Maintained extensive financial records regarding individual and corporate claims.
• Supervised a staff of ten operations office personnel through reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process.
Professional Objective• Foreign Service Human Resources Officer, Department of State,
Announcement Number: HRO-2012-0009
IncorrectCorrect
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Mark Smith456 Road Street
City, State 54321Phone: 888-555-1234
Email: [email protected]
SUMMARY• Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance, Current.
EXPERIENCEEqual Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air ForceAFB USACity, State 12345
• Assist employers with equal employment opportunity (EE) complaints, questions and inquires.
• Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager.
• Instruct military training regarding EEO procedures and activates.
• Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent.
MARGINAL RÉSUMÉ EXAMPLE
Click to demo what makes this a start to a marginal example
Is the objective compared to experience in this demonstration?
Yes No
Click to see RELEVANT INFROMATION.
IncorrectCorrect
Relevant Information. Highlight paralleling skills, education, experience, memberships, and honors/awards are key to building an effective résumé. Utilizing “buzz-words” that reflect the job announcement are important to constructing an excellent résumé.
EDUCATION• M.S., Instructional Technology, Utah State University – August 2011• B.S., Human Resource Management, Utah State University –
December 2009• High School Diploma, Bellview High School, Bellview, California – June
2005
OBJECTIVE• Seeking a position as a lead shop mechanic
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MARK SMITH
SKILLS• Certified Transmission Mechanic• Microsoft Word, Excel, PowerPoint, and Outlook• Adobe Dreamweaver and Photoshop certified• Typing Speed: 55 words per minute
HONORS AND AWARDS• Air Force Achievement Medal, 2010• Iraq Campaign Medal, 2009• National Defense Service Medal, 2008
MARGINAL RÉSUMÉ EXAMPLE
Click to continue the demo of a marginal example
Does this résumé example illustrate effective font
selection and use?
Yes No
IncorrectCorrect
MEMBERSHIPS• Member of the Air Force Reserve• PTA President, two consecutive years• Member of the Disabled American Veterans
TRAINING• Staff Noncommissioned Officer Leadership Education Program, 2010• Military Non-Resident Program, 2009• Basic Airman School, 2008• Advanced Transmission Mechanics Course, 2007• Basic Transmission Mechanics Course, 2007
Format. Reviewing a résumé many times for spelling/grammatical errors is
a process of creating an impressive résumé. Using key words and keeping the résumé condensed into a document
that can be reviewable in about 30 seconds. Also font is very important in
readability.
Click for FORMATTING needs.
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MARK SMITH
SKILLS• Certified Transmission Mechanic• Microsoft Word, Excel, PowerPoint, and Outlook• Adobe Dreamweaver and Photoshop certified• Typing Speed: 55 words per minute
HONORS AND AWARDS• Air Force Achievement Medal, 2010• Iraq Campaign Medal, 2009• National Defense Service Medal, 2008
MEMBERSHIPS• Member of the Air Force Reserve• PTA President, two consecutive years• Member of the Disabled American Veterans
TRAINING• Staff Noncommissioned Officer Leadership Education
Program, 2010• Military Non-Resident Program, 2009• Basic Airman School, 2008• Advanced Transmission Mechanics Course, 2007• Basic Transmission Mechanics Course, 2007
Page 2 of 2
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DECIDE IF THE STATEMENTS APPLY TO THE EXAMPLE FONT CHOICE.EDITING/WRITINGEdited and wrote stories for a weekly community newspaper, The Sanpete Messenger, from 2004-2011.Wrote bi-weekly editorial columns for the Top of Utah Voices in the Ogden, Utah Standard-Examiner newspaper from 2000-2001.Wrote and edited help systems and manuals for various computer software products at WordPerfect and Novell from 1990-1997. Volunteered as a staff editor for Inscape, a literary magazine at Brigham Young University in 1988.
It is easy to read
The font is too small
In most situations the font would be considered unprofessional
The font conveys a sense of whimsy that an employer might find as a good personality trait
This is probably not a good font choice because it is difficult to read.
8 point font is typically too small to read. Font size should be 10-12 points
This is probably not a font choice that would present you as a professional
It's best to lean conservative in your font choice. But if you're applying for a job in the arts, like at a graphic design firm, you might want to choose something a little more unusual than Times New Roman or Georgia.
There are ways, however, to showcase your personality other than the shape of your letters. It can be done in the way information is placed on the page.
True False
True False
True False
True False
Begin
CORRECT. This is probably not a good font choice because it is difficult to read.
CORRECT. 8 point font is typically too small to read. Font size should be 10-12 points
CORRECT This is probably not a font choice that would present you as a professional
CORRECT It's best to lean conservative in your font choice. But if you're applying for a job in the arts, like at a graphic design firm, you might want to choose something a little more unusual than Times New Roman or Georgia.
There are ways, however, to showcase your personality other than the shape of your letters. It can be done in the way information is placed on the page.
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IS THIS WHAT CONTACT INFORMATION SHOULD LOOK LIKE ON A RÉSUMÉ?
Chris Smith123 Elm Street
DeKalb, Illinois [email protected]
Height: 5’4” Weight: 200 lbs.
Born: 12/04/1971
Yes No
IncorrectCorrect
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Chris Smith123 Elm Street
DeKalb, Illinois [email protected]
Height: 5’4” Weight: 200 lbs.
Born: 12/04/1971
1. The font for the name is too big.
3. There is not a phone number included.
2. Height and weight should not be included in a general résumé.
5. The email address is not professional.
6. A picture should not be included.
4. Date of birth should not be included.
WHY DOESN’T THIS CONTACT INFORMATION WORK?
Next
Next
Next
Next
Next
See Why
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WHAT IS THE BEST EXAMPLE OF TECHNICAL SKILLS?
TECHNICAL SKILLS
• Develop computer software for chemical applications
• Programming languages including FORTRAN, C, Pascal, Perl, javascript, assembler
• In depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius2, Biograf, Chem-X, AMBER
• Production experience with chemical information systems including Daylight, ISIS, Oracle
• Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites.
TECHNICAL SKILLS
• Develop computer software for chemical applications
• Programming languages including Formula Translation, Uniplexed Information and Computing System
• Average golf score of 70 and a handicap of +3.5
• Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites.
This One
Or This One
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Correct!
Uses buzzwords and acronyms
TECHNICAL SKILLS
• Develop computer software for chemical applications
• Programming languages including FORTRAN, C, Pascal, Perl, javascript, assembler
• In depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius2, Biograf, Chem-X, AMBER
• Production experience with chemical information systems including Daylight, ISIS, Oracle
• Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites.
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Tools worked with are listed
TECHNICAL SKILLS
• Develop computer software for chemical applications
• Programming languages including Formula Translation, Uniplexed Information and Computing System
• Average golf score of 70 and a handicap of +3.5
• Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites.
Not the best example
Golf score is not a technical skill
Does not use buzzwords or acronyms.Automated software may not detect these skills
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USE THE FOLLOWING QUESTIONS TO ASSIST YOU IN WRITING AN IMPACT STATEMENT:
• What did you do? Over what period of time?
• How did you or your result:
• What impact did your accomplishment have on the department, company, city, state, etc.?
Take time now to think about how to improve the impact statement below:
Front line staff was trained by new program I designed. 200 staff participated in the new training resulting in a 70% reduction in complaints.
• Increase Performance • Increase Efficiency
• Decrease Errors • Build Profits
• Save Money • Save Time
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Example of a good impact statement:
• Designed and implemented a training program for front line staff in response to a significant increase in customer complaints.
• Analyzed complaints in staff focus groups, and with assistance of the staff developed an alternative service delivery model.
• Trained over 200 staff in the new service delivery model, and as a result achieved a 70% reduction in customer complaints.
• Does the impact statement highlight your strongest result or accomplishment?
• Is this statement something you alone achieved or you achieved working on a team?
• Does the impact statement and other responsibility sentences begin with an action or skill verb?
Display good example
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Next
Next
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HOW DID YOU DO?
ACTION AND SKILL VERBS
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Skill Verbs
adapted dealt interpreted selected
administered defined investigated solved
allocated documented maintained sorted
approved drafted modified stimulated
arranged estimated delegate structured
assisted expanded detected suggested
attained facilitated directed summarized
attended filed operated supervised
brought founded perceived tested
chaired governed prepared
classified identified presented
compared implemented presided completed improved processed computed increased programmed
conceived indexed provided conducted initiated recorded coordinated inspected recruited
Skill Verbs
act diagnose persevere
analyze draw persuade
assemble evaluate plan
balance examine problem-solve
build figure produce
calculate fix promote
communicate imagine publicize
compose influence reconcile
consult consult interview
control invent repair
coordinate judge research
copy lead schedule
count manage sell
create motivate service
debate negotiate speak
decide observe systematize
design organize teach/train
determine paint type
develop perform trouble-shoot
Job Description: Key Responsibilities:- Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase- Utilize all relevant sales tools to drive profitable growth - Leverages on-line resources, tools, and peer knowledge to self train- Understands and executes store shrink planBasic Qualifications: - 6 months of retail sales or customer service experience- Lifting up to 50 lbs., standing and moving up to 100% of the time
Read the job description above and decide if the example resume is targeted:
Summary of Qualifications• More than seven years experience.• Immense knowledge of wide range of product being sold.• In-depth knowledge of the Consumer Guarantees Act.• Excellent communication and listening skills.• Uncommon customer service and sales skills.• Remarkable math skills.• Great organization skills and the ability to memorize stock.• Extremely self-motivated and honest.• Immense passion dealing with the public and strong enthusiasm and interest in
merchandise being sold.• Uncommon neat and tidy appearance and a clear speaking voice.• Strong stamina and ability to spend lots of time on the feet, especially during
busy periods such as Christmas sales.
Professional ExperienceTom Super Stores Inc., Tarrytown, NY - 2003 - PresentRetail Salesperson• Greet customers and ascertain what each customer wants or needs.• Maintain knowledge of current sales and promotions, policies regarding payment
and exchanges, and security practices.• Compute sales prices, total purchases and receive and process cash and credit
payment.• Watch for and recognize security risks and thefts, and know how to prevent or
handle these situations.• Recommend, select, and help locate or obtain merchandise based on customer
needs and desires.• Answer questions regarding the store and its merchandise.• Describe merchandise and explain use, operation, and care of merchandise to
customers.• Ticket, arrange and display merchandise to promote sales.
Addresses understanding customer needs.
Addresses lifting and standing requirement.
Resume includes: Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Does not address lifting ability, but “Strong stamina and ability to spend lots of time on the feet”
True False
True False
CORRECT. Recommend, select, and help locate or obtain merchandise based on customer needs and desires
CORRECT. Does not address lifting ability, but “Strong stamina and ability to spend lots of time on the feet”
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Job Announcement Number: 1234567Job Title: Corporate Security ManagerLocation: Salt Lake City, UT
Job Description:The Manager will work daily with business units, the contract guard service and the facilities group to plan and execute security for facilities’ projects. Responsibilities will include:
• Build relationships with business unit representatives, facilities personnel, contract guards and other vendors to understand the environment and special security needs within each building.
• Review and approve all security requests for short term and non-recurring assignments.
• Draft and implement detailed security plans for some of the most sensitive locations on campus.
• Work with leaders from the business units requesting Specials, facilities, contract guard service and other vendors to ensure each assignment and the scope of work are well planned and securely executed.
• Ensure correct scheduling and quality work performance by the contract guard service.
• Frequently assess and adjust the contract guard service by on-site review, and feedback from facilities and the business units to deliver outstanding service on each project.
• Respond to and, in conjunction with the contract guard service, provide the proper response to emergency situations.
• Survey and recommend security improvements to each assigned business unit.
• Create summaries, narratives and statistical reports. Supervise teams.• Assist on other GS projects as requested.
ROBERT HODEN123 Road AvenueCity, State 63542
Phone: 888-555-1234Email: [email protected]
Summary of Qualifications• Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance, Current. • Excellent leader, instructor, and trainer.
Work ExperienceSecurity Manager, October 2008 to Current United States Air ForceAFB USACity, State 12345• Led the emergency response and crisis team in the physical protection of Department of
State officials during imminent threats at four different U.S. Embassies.• Built relationships with the U.S. Embassy communities, local guard force, and Regional
Security Office to aid in understanding security issues and proper handling of classified material within the embassy building and compound.
• Supervised and trained new and incoming Security Guards in firearms techniques, CCTV, security related electronic equipment, close quarters combat, room entry tactics, emergency first-aid, and other post related duties.
• Supervised and reviewed daily security and access request for short term and non-recurring missions.
Professional Objective• Corporate Security Manager, Announcement Number: 1234567
Lead Security Officer, August 2006 to October 2008Some CorporationMercerville USACity, State 12345• Drafted, finalized, and implemented detailed operational response plans and security
policies to protect classified material and embassy personnel.• Worked closely with the Regional Security Office in effectively managing the local
guard force and vendors to ensure the highest security standards were being followed.• Ensured correct scheduling and quality work performance of subordinated Security
Guards.• Frequently assessed the local guard force by continuously reviewing work
performance, providing counseling on weekly basis, and made recommendations in the placement of local guards to maintain a secure environment.
• Composed hundreds of security violations and incident reports, which prevented the compromising of classified material and physical security of the embassy compound.NextPrev
Is this résumé targeted toward the Job Description?
Yes No
IncorrectCorrect
Job Description Continued:• A Bachelor’s degree plus one year of relevant experience; or five years
relevant experience with demonstrated organizational and leadership success.
• Excellent oral and written communication skills.• Demonstrated ability to build relationships among several groups and
deliver the highest level of satisfaction to GS’s internal customers.• Must be able to work nights, weekends and holidays.
Additional Information:The Corporate Security Manager is a high-profile position. The Manager is the primary Global Security Group (GS), point of contact for business units, facilities, contract guard service and other vendors in scheduling and overseeing security of both routine and special projects on campus.
Additionally, the Manager could be responsible for managing other teams in GS such as in the communication center.
The Manager must have strong interpersonal, security, and organization skills, and be an enthusiastic leader who drives security services among the different groups. Customer service is a key element in this position.
EducationMaster of Science | Instructional Technology – Graduated, August 2011 Utah State University | Logan, Utah 84322 Coursework includes: Learning Theory, Performance Systems, Internet Development, Projects and Design of Instruction, and Philosophical Foundations of Adult Education.
Bachelor of Science | Criminal Justice – Graduated, December 2010 Weber State University | Ogden, Utah 84322 Coursework includes: Sociology, Psychology, Criminology, English Literature, Criminal Law, Beginning Prosecution, and Constitution Seminar.
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ROBERT HODEN
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Honors, Awards, and Special Accomplishments• Air Force Achievement Medal, 2010• Iraq Campaign Medal, 2009• National Defense Service Medal, 2008
Memberships• Member of the Air Force Reserve• PTA President, two consecutive years• Member of the Disabled American Veterans
What is missing in this résumé?
Additional Skills.
IncorrectCorrect
Professional Objective.
Work Experience.
Congratulations, you know how to prepare an
impressive resume. You’re on your way to landing an interview!