yippee ki-yay
DESCRIPTION
Implementing mobile library services with practically no effort.TRANSCRIPT
Yippee-ki-yay!
A mobile library site with no effort!
Presented by
Georgina ParsonsSystems Librarian, Brunel [email protected]
Background
• Ancient history: 2009 stats• Present day: new stats• Mobile device use by staff
Ancient history… 2009 stats
Started thinking about mobile provision and ran survey to see what users owned and what they wanted
Apple iPhone
Android-based phone
Nokia S60-based
Nokia unsure of platform
Blackberry
Unknown
Ancient history… 2009 stats• SMS Courtesy Notices (ie: your books are due back tomorrow)• SMS Notification of holds available• Mobile version of Library Catalogue• SMS Support (text us your questions, we text back) • SMS Library News• Item renewal• sms of new books• Text notification of any new journal/book published in area of our
interest.• sms versions of hold available• Mobile checkout - ie text book barcode to checkout book• Yes• amount of fines (if there any are any) on my account• opening hrs,closing hrs
Present day stats:Library website visits 2012-Current (GA)
Present day stats: device registrations
2008-2009 2009-2010 2010-2011 2011-2012 2012-Current0
2000
4000
6000
8000
10000
12000
14000
DesktopLaptopLinear (Laptop)Entertainment deviceMobile DeviceLinear (Mobile Device)
Present day stats: new devices by OS
Present day stats: potential device usage
2010-2011(2008-2011)
2011-2012(2009-2011)
2012-Current(2010-current)
0
10000
20000
30000
40000
50000
60000
Mobile DeviceEntertainment DeviceLaptopDesktop
Mobile device use by staff
Library catalogue
Library website
Connect Portal LibAnswers/ RefAnalytics
Item availability, floor plans,
account functions, …
Opening hours, Summon, contacts,
workshops, …
Registering devices for wifi
FAQs, recording enquiry statistics
Now the work begins…• Mobile work (2009)• Mobile work: work harder (2010)• Mobile work: mobile with a
vengeance (2011)• Live mobile or die hard (2011-12)• A good day to go mobile (2013)
Mobile work (2009)
• Twitter account @Brunel_Library since June 2009• Additional accounts (SLLs, Copyright, Research)
added since then
• Facebook page since October 2009• SirsiDynix Social Library opac plugin since May 2012
– but not mobile
(University social media policy arrived 2012)
Social media
Implemented opt-in of notices by SMS
Mobile work: work harder (2010)
Opac developments • LMS release made opac more mobile-friendly• Added floor plans for location of each item
QR codes – love ‘em or hate ‘em!• In item view, QR code sends title/call number to user’s
device• At shelves of popular reading list items, link to place hold• On temporary partitions, link users to refurb updates blog• Promote mobile-friendly e-books in aisles• By URLs on posters (if site mobile-friendly)
Mobile work: mobile with a vengeance (2011)
BookMyne – the mobile opac• Installed 2010, free add-on
from SirsiDynix• Decided not to promote due to
display bugs• iOS-only; different Android
version released 12/2011• Early 2012, version 3.0.1 fixes
main bugs in each• 11/2012, SPP for html5
development commences
Live mobile or die hard (2011-12)
• Evaluated existing products for mobile versions to promote (e.g. Summon, Library Elf)
• Added webpage providing list of mobile-friendly e-resources we subscribe to (apps & sites)
• 09/2011, introduce LibAnswers for virtual reference
• 09/2012, add LibChat and SMS reference• 01/2013, add LibCal for bookings
Evaluate existing and new products
A good day to go mobile (2013)
Mobile library site launched!• Reviewed LibraryThing’s LibraryAnywhere and
Springshare’s Mobile Site Builder within LibGuides• Chose MSB for consistency and ease of use for staff
(cascading admin) and users• Promoted via blog/social media from April 3rd 2013
http://m.brunel.ac.uk/library
A good day to go mobile (2013)
Creating the mobile site• Sysadmin, ASK manager, graduate trainee• Images from Wikimedia Commons• Edits to floor plans but everything else just gathered
Usage• 52 hits of short URL/QR April 3-5• 5 more from poster• No stats from Google Analytics; in-built stats coming
A good day to go mobile (2013)
Feedback• Survey on site itself – no
responses• Accosted people in Library
to get feedback April 16th
• “Better than the real Library website”
• “Can it show my print credit balance?” (x2)
Leibrarians at work
Thank you, and one last tip…
Georgina ParsonsSystems Librarian