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www.112.fi

Jari JuvonenEmergency Response Centre

Administration

INTEGRATION OF EMERGENCY INTEGRATION OF EMERGENCY RESPONSE CENTRESRESPONSE CENTRES

Friday, April 21, 2023Jari JuvonenInformation Systems Specialist

Topics

• TETRA in Finland (VIRVE)

• ERC-system in Finland

• ERC-VIRVE integration

• Summary


VIRVE • State owned multi-agency network

with 35,000 users• 15 switches• More than 1,200 base stations

Helsinki


In use today, nationwide

• Network roll-out completed 2001• Full nationwide coverage• Full seamless nationwide functionality,

for example nationwide group calls• Seamless integration with nationwide

emergency response center network• Co-operation with the Estonian marine

border guard• 24/7 backbone of public safety services


Fire and rescue 20%

Frontier Guard 8%

Defence Forces 20%

Police 15%

Social and health services 30%

Others 3%

Customs 4%

True multiagency operationtoday ~35.000 users from different organisations


Different Field Operations

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ERC-System


ERC-SYSTEM IN FINLAND

Ministry of Social affairs and Health

EmergencyEmergencyResponseResponse

CentreCentre(15 Centres)(15 Centres)

Ministry of the Interior

Board

ERC administration


• 15 ERC-areas15 ERC-areas• Activities and functions of different authorities Activities and functions of different authorities

integrated in the same centreintegrated in the same centre• Information technology is harmonisedInformation technology is harmonised• Call taking and dispatching in the same centreCall taking and dispatching in the same centre• Same person handles the whole event chain Same person handles the whole event chain

in the centrein the centre• Multi-skilled personnel Multi-skilled personnel

– police police – fire & rescue fire & rescue – ambulanceambulance

2 0032 0032 0032 0032 0032 0032 0032 0032 003

2 0042 0042 0042 0042 0042 0042 0042 0042 004

2 0012 0012 0012 0012 0012 0012 0012 0012 001

2 0042 0042 0042 0042 0042 0042 0042 0042 004 2 0022 0022 0022 0022 0022 0022 0022 0022 002

2 0022 0022 0022 0022 0022 0022 0022 0022 002

2 0052 0052 0052 0052 0052 0052 0052 0052 005

2 0042 0042 0042 0042 0042 0042 0042 0042 004 2 0032 0032 0032 0032 0032 0032 0032 0032 003

2 0022 0022 0022 0022 0022 0022 0022 0022 0022 0012 0012 0012 0012 0012 0012 0012 0012 001

2 0032 0032 0032 0032 0032 0032 0032 0032 003

2 0052 0052 0052 0052 0052 0052 0052 0052 005

ERC-SYSTEM IN FINLAND


ALARMS IN 2004 AMBULANCEAMBULANCE

50%50%

RESCUE RESCUE

5,5%5,5%

POLICEPOLICE

44,5%44,5%

In total, over 2 million alarms in FinlandIn total, over 2 million alarms in Finland

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Operative model


Emergency Call Handling

Reception of emergency call

Register queriesSupport activities

ACCIDENT

Occupational safetyPreventive measures

Risk assessmentAlerting units

Public authority assistance* Fire services* Police services* Ambulance services* Social services, crisis response services

Fire alarm systemsAlarm devices

Emergency phones

Fixed line and mobile phone network

Public authority network (VIRVE)(DARC-pager)


ERC Duties


Data flow in the ERCsRecords of the Health

Record for Rescue Services

Personnel data record, Police

Records of the social affairs

Field unit of the Police

Field unit of the Rescue Services

Ambulance services

Social services

Fully authorised Dispatchers Fully authorised Dispatchers

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ERC-Integration


Integration topology

• IT system integration to TETRA via API interface* CAD-system* VIRVE-alarming functions* Automated alarm devices* Public alarming devices* AVL-system

• Recording systems (Nicelog)• PABX integration (Siemens/Procenter)• Different database connections


• Network economical and efficient way to use the network

• Optimizing the usage of different functions

• Standard UI for all the ERC-dispatchers

• One fully integrated CAD-system

• Similar environment in every ERC

• Pre-planned backup operations between ERC´s

Why TETRA-integration


TETRA-integration

• Status- and SDS messagingautomatic predefined statuses and alarmforms (SDS) from the CAD-system to the field units

• Speech functionalityall the speech functionality integrated (group call, individual call, express call, EMRG-call…)

• Automatic talk group selectionbased on the unit, area or event type

• Many different PTT-optionsfoot pedal, desktop, mouse or keyboard (even touch screen)


TETRA-integration

• Operation/role based UI-filtersunlimited number of different “user screens”

• No talk group loading from the clientscentralized process running in the server

• Centralized AVL-systemcentralized process running in the server updating the AVL-information to all the clients

• Own “name services”

• Next update will bring…dynamic re-grouping, 2-level login, long SDS-messages…


Summary

• TETRA fulfills the user needs completely• Finnish ERC-system is very effective and VIRVE is a

reliable tool for our needs• Co-operation between public safety organizations has

improved better, faster service for taxpayers

• Easy handling of large area incidents


Contact Information

EMERGENCY RESPONSE CENTRE ADMINISTRATION P.O. BOX 112FIN-28131 PORI, FINLAND

Tel. +358 (0)2 624 4800 (exchange)Fax +358 (0)2 624 4888

www.112.fiOfficial e-mail: [email protected]

[email protected]

www.112.fi

Thank You for your attention

Jari JuvonenInformation Systems Specialist

Emergency Response Centre [email protected]

www.112.fi jari juvonen emergency response centre administration integration of emergency response...

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