emergency response profile

Fire & Water - Cleanup & RestorationLi

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Emergency Response Profile

Developing a Plan to Get Back Into Your Facility Quickly Following a Disaster Situation

ServPro

Of Kalamazoo & St. Joseph Counties.

Nationally Known - Locally Owned™


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Getting to Know SERVPRO®

• SERVPRO® franchises have been helping business owners recover from disasters for over 35 years.

• Guaranteed 24-hour emergency service.• Trusted by over 600 insurance companies across

America.• Nationwide Large Loss response team.• Over 1,250 franchises across the country.• Fire, water, and mold cleanup and restoration.• Coverage in 49 states.


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Are Your Prepared?

• Most businesses have an emergency exit plan in place, but few have a plan to get back into their buildings following a disaster.

• Disasters are events which disable, interrupt or adversely affect the ability of a business to function normally.

• With the proper planning, you can survive disasters, whether man-made or natural.


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Any Time, Anywhere, Anyone

• Internal disasters include events such as fire, water damage, mold damage, computer failure, major electrical outage, etc….

• Natural disasters include floods, hurricanes, tornadoes, windstorms, etc....

• Other disasters often overlooked include hazardous material incidents at neighboring facilities, terrorism, work place violence, etc....


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Planning for Recovery• A complete Contingency Plan can help prevent

or at least mitigate the effects of potential disasters before they strike.

• An Emergency Response Profile (ERP) is a vital component of a thorough Contingency Plan.

• Think about the potential disasters that could affect your facility, and then develop a plan to recover as quickly and painlessly as possible…this is the essence of your ERP.


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Importance of Planning

Research indicates that only 43 percent of businesses that suffer an incapacitating disaster are able to recover and resume operations…and only 29 percent remain in business just two years later.

*The National Archives and Records Administration


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Where to Begin?

• Identify and eliminate hazards and risks to help prevent or mitigate potential disasters

• Utilize the expertise of others to help disaster-proof your business.

• Develop mutual agreements with vendors as an essential component of your ERP. Make priority arrangements with emergency service contractors before a disaster takes place.


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Emergency Response Crucial

• Select vendors that can supply emergency response in any situation, whether a loss is great or small.

• 24-hour emergency response IS crucial. In the event of a fire or water damage, fast response can mean the difference between restoration and cleaning versus costly replacement resulting from prolonged exposure and secondary damage.


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Developing Your ERP

• Company• Branch/Location• Address• Contact Person(s)• Business Phone• After Hours Phone• ERP Author• Servpro of Kalamazoo & St. Joe

Counties• Date


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Work Authorization and Insurance

• Identify Management Personnel who have authority to sign work authorizations on site so work can begin immediately in case of disaster, including 24-hour contact information.

• Identify insurance providers, including pertinent contact information.– Building– Contents– Other (if applicable)


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Emergency Services

• Identify Emergency Services, including contact information.– Fire Department– Law Enforcement– SERVPRO® Professional– Utility Companies

• Electric• Water• Gas• Telephone

– Other


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Management Team

• Identify management team members to notify in the event of disaster, including 24-hour contact information.– Managers– Engineering– Security– Maintenance– Other


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Service Providers

• Identify important service providers.– General Contractor– Sprinkler Service– HVAC Contractor– Computer Maintenance– Elevator Maintenance– Plumber– Electrical Contractor– Glass Company– Other


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Primary Building Statistics

• Year constructed

• Year of last renovation

• Blueprint location

• Building Specs– Number of floors– Square footage per floor– Total square footage


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• Elevator– Number– Service– Emergency back-up power

• Stairwell– Number– Alarmed/Self-locking– Emergency lighting– Vented– Inside/Outside of building


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Primary Building Statistics• Entrances

– Number– Loading docks/size– Overhead doors/size– Walk through doors

• Building Usage• Standard Operation Hours• Type of Heating/Cooling System• Hot Water Heaters


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Primary Building Statistics• Plumbing Information

– Restrooms per floor– Drinking fountains– Water closets– Water main shut off location– If chained, key location– Water/Sewer: public or on-site

• Fire Protection System Information– Halon– Sprinkler System– Extinguishers/locations– Other


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• Hazardous Materials Information– Type– Location– Registered with proper authorities?– Specifics

• Electrical– Distribution location– Building/per floor service capacity– Breaker panel location– Number of 20 AMP circuits per floor– Number of 15 AMP circuits per floor


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Primary Building Statistics• Emergency Lighting

– Type– Longevity

• Building Construction Type– Type of frame– Roof– Walls– Floors

• Any Special Floors/Walls– Raised floors– Drop ceilings– Other


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Priority and Security Areas

• List in priority order those areas most crucial to facility operations.

• List all tenants that have security systems or secured rooms.

• List all those who have access to secure areas if not on premises.


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Grounds

• Building/Grounds Misc.

• Parking Lot Drainage

• Out Buildings– Electrical– Pump Station– Storage– Mechanical– Guard house– Other


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Furniture and Fixtures

• Do you have a contents inventory for the facility? If so, attach to ERP and store a copy in a fire proof location.

• Special or custom-built furniture or fixtures?

• Lighting systems• Window coverings


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Electronics/Audio Visual

• Attach copy of computer/electronics hardware/software list to ERP.

• Attach copy of back-up policy, location, etc…to ERP.

• Electronic Data Processing (EDP) equipment leased or maintenance contract in place? List contact information.


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Electronics/Audio Visual

• In the event the system is rendered inoperable for a period of time, has an alternative plan of action been determined?

• Any special or additional insurance coverage for EDP or communication equipment? If yes, list contact information.


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Machinery and Equipment

• Attach a copy of machinery and equipment report to the ERP.

• List contact information for contractors responsible for providing machinery and equipment maintenance.


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Valuable Documents/Records• Is there a priority selection list of vital

records, books and documents? Is so, attach to the ERP.

• Identify those responsible for starting the four phases of book and document restoration.– Damage Assessment– Stabilization– Restoration– Relocation


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Valuable Documents/Records

• Is there any special equipment used to store valuable information? If so, are there provisions for protecting this equipment?

• Are confidential (restricted access) files and documents marked and prioritized for emergency removal?


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Valuable Contents

• Are antiques/artwork present?

• Identify person responsible for these items?

• Are valuables insured against disaster, as well as theft?

• Prepare a detailed list indicating item, location, value, and insurer.


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Completing the ERP Process

• Note any other information that might be needed in an emergency.

• Make copies of your ERP and provide to the appropriate personnel. Keep records of who has access.

• Review the ERP periodically and update as necessary.

• Store a copy in a safe location.


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For More ERP Information

of KALAMAZOO & CALHOUN COUNTIES

Contact:

Phone: (800) 378-3939Email: [email protected]

emergency response profile

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emergency response profile

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