appendix 5: emergency response plan - alberta · 2016-09-21 · corporate emergency response plan...

INITIAL CORPORATE EMERGENCY

RESPONSE PLAN

24 Hr. Emergency Number

1-866-861-1017

September 2006

This document contains personal information that is deemed confidential under privacy guidelines and as such shall be handled in a secure manner.

Corporate Emergency Response Plan

Distribution List

Page ii September 2006

Copy Name Title Role Location Synenco Calgary Personnel

1 Calgary 2 Calgary 3 Calgary 4 Calgary 5 Calgary 6 Calgary 7 Calgary 8 Calgary 9 Calgary

10 Calgary 11 Calgary 12 Calgary 13 Calgary 14 Calgary 15 Calgary 16 Calgary 17 Calgary 18 Calgary 19 Calgary 20 Calgary 21 Calgary 22 Calgary

Synenco Field Personnel 23 24 25 26 27 28 29 30 31 32 33 34 35

Emergency Response Consultants

36 Mike Kennedy Gecko Management Consultants ER Planner Calgary

37 John Hemstock Gecko Management Consultants ER Planner Calgary

Corporate Emergency Response Plan Table of Contents

September 2006 Page iii

Table of Contents

1 EMERGENCY RESPONSE OVERVIEW........................................................................... 1-1 1.1 Scope ...............................................................................................................................1-1 1.2 Purpose ............................................................................................................................1-1 1.3 ERP Coverage..................................................................................................................1-1 1.4 Emergency Response Organization.................................................................................1-2 1.5 Glossary of Terms ............................................................................................................1-6 1.6 Risk Assessment ..............................................................................................................1-8 1.7 Emergency Response Plan Training............................................................................. 1-10 1.8 Manual Administration................................................................................................... 1-10 1.9 Revisions ....................................................................................................................... 1-10

2 CLASSIFYING INCIDENTS............................................................................................... 2-1 2.1 Criteria Matrix tables.........................................................................................................2-1 2.2 Incident Types and Initial Response ................................................................................2-3 2.3 Injuries or Fatalities, Including Vehicle Accidents ............................................................2-4 2.4 Security Breaches / Bomb Threats...................................................................................2-5 2.5 Overdue or Lost Aircraft ...................................................................................................2-6 2.6 Natural Disasters ..............................................................................................................2-6 2.7 Spill Contingency Plans....................................................................................................2-6

3 NOTIFICATION / ACTIVATION......................................................................................... 3-1 3.1 General.............................................................................................................................3-1 3.2 Confirmed Notification Defined.........................................................................................3-1 3.3 Initial Notification Flowchart..............................................................................................3-2 3.4 Response Actions/Notification by Emergency Level........................................................3-3 3.5 Regulatory Notification Matrix ..........................................................................................3-4 3.6 Government Involvement .................................................................................................3-6 3.7 Government Notification and Call Down System .............................................................3-6 3.8 Government Agency Roles and responsibilities...............................................................3-8

4 EMERGENCY RESPONSE DUTIES ................................................................................. 4-1 4.1 On-site Safety Actions – 7 Steps......................................................................................4-1 4.2 Field Response Team (Detailed)......................................................................................4-2 4.3 Corporate Response Team (Detailed) .............................................................................4-3 4.4 Emergency Response Organization Roles ......................................................................4-4

5 PUBLIC & MEDIA.............................................................................................................. 5-1 5.1 Notification Of Next Of Kin ...............................................................................................5-1 5.2 Crisis Communications.....................................................................................................5-2 5.3 Preliminary Media Release ..............................................................................................5-5

6 POST INCIDENT PROCEDURES ..................................................................................... 6-1 6.1 Downgrading Emergency Levels......................................................................................6-1 6.2 Critical Incident Stress Debriefing ....................................................................................6-1 6.3 Resident Concerns and Compensation ...........................................................................6-2 6.4 Incident Debriefing and Reporting....................................................................................6-2 6.5 Post Incident Review........................................................................................................6-3


Table of Contents

Page iv September 2006

7 KEY CONTACTS ............................................................................................................... 7-1 7.1 Synenco Company Contacts ........................................................................................7-1 7.2 Government Contacts ...................................................................................................7-3 7.3 Emergency Services .....................................................................................................7-5 7.4 Mutual Aid Group - NRCAER........................................................................................7-5 7.5 Industry Support Services.............................................................................................7-6

8 FORMS............................................................................................................................... 8-1 8.1 Initial Emergency Report Form .....................................................................................8-1 8.2 Emergency Actions Log ................................................................................................8-2 8.3 Monitoring Record.........................................................................................................8-3 8.4 Road Block Check Point Record...................................................................................8-4 8.5 Telephone Threat Report..............................................................................................8-5 8.6 Daily Expense Form (Responders)...............................................................................8-6 8.7 Compensation Form .....................................................................................................8-7 8.8 Event Actions Log (Record Status of Emergency Action Log Actions) ........................8-8

Corporate Emergency Response Plan Section 1: Emergency Response Overview

September 2006 Page 1-1

1 EMERGENCY RESPONSE OVERVIEW

1 . 1 S C O P E Synenco Energy Inc. was incorporated in 1999 to acquire and develop oil sands resources in the Athabasca Oil Sands region of Alberta. Synenco has a head office in Calgary and two subsidiary offices in Edmonton and Fort McMurray. It does not currently operate any facilities but is in the planning and license application phase for the Northern Lights Project, an oil sands mining and bitumen extraction project north of Fort McMurray, and an upgrader, which is planned for Edmonton. Although these sites are not currently in operation, Synenco will have personnel travelling to and from the sites throughout the planning and early development stages.

The Corporate Emergency Response Plan (ERP) is designed for Synenco’s current operations but will be expanded with site specific sections once the mining and upgrading facilities move into the construction and, later, operational phases.

The ERP can be activated at any time by contacting Synenco’s 24-hour Emergency Number:

1-866-861-1017

1 . 2 P U R P O S E The Corporate ERP provides an organizational framework to effectively respond to any incident or set of circumstances with potential to significantly threaten or adversely impact Synenco Energy Inc., its employees, operations, the public and the environment.

The ERP provides information and guidelines for those involved in Synenco emergency response to alert or emergency situations. It includes:

• Description of the response organization structure • Notification and activation procedures • Clarification of emergency classification and appropriate responses • Duties and checklists for each response team position • Key contacts

1 . 3 E R P C O V E R A G E The ERP describes the response framework to respond to a full spectrum of incidents. It defines functions and duties for emergency response including, but not limited to, the following situations:

• Serious injuries or fatalities • Major vehicle accidents • Major property or equipment damage • Fires or explosions • Spills or hazardous product releases • Hydrocarbon releases from pipelines or facilities • Security breaches • Missing Personnel / overdue or lost aircraft • Natural disasters (tornadoes, earthquakes, severe weather conditions)


Section 1: Emergency Response Overview

Page 1-2 September 2006

1 . 4 E M E R G E N C Y R E S P O N S E O R G A N I Z A T I O N Synenco’s emergency response organization is comprised of two fundamental response teams:

• Field Response Team • Corporate Response Team

The nature of the emergency will determine whether one or both teams are activated. The teams are designed to work as stand alone units or to be integrated together into a larger response framework, depending on needs.

Field Response Team

Typically, the Field Response Team would be activated for any emergency effecting operations at the Oil Sands Mine or the Upgrader. More serious operational emergencies may also require activation of the Corporate Response Team to provide additional support for field based responders and to address potential corporate impacts from the emergency.

Corporate Response Team

Typically, the Corporate Response Team would be activated in a support role to the Field Response Team; however, the Corporate Response Team may also be activated independently for emergencies impacting wider corporate interests rather than field operations. Until Synenco begins construction and operations of its mine and upgrader, this will be the most likely scenario for emergency response with the Corporate Response Team acting as the sole or primary response team.

Incident Command (Field Based)

Synenco’s Emergency Response Plan is based on the principles of Incident Command. Incident Command is a field based comprehensive emergency response management system. It is modular in design, using standardized terminology and pre-defined responsibilities and chains of command. This allows it to be activated in whole or in part depending upon the severity or complexity of an incident. It is designed to be expanded or contracted in response to changing demands, while maintaining clear, pre-determined reporting and supervisory principles.

When the Emergency Response Plan is activated, the minimum response will be to activate the Incident Commander for any operational emergency and the Emergency Manager for any corporate emergency. The Incident Commander or Emergency Manager will determine when and how to expand or contract their respective emergency response teams based on a careful assessment of the incident. Individuals may look after multiple response functions until such time as it is determined necessary to delegate individual functions to other responders. It is always preferable to over respond and activate more response team members than may be considered necessary and then to downsize as the incident requirements are better understood than to underestimate the response requirements and be forced to catch up to a rapidly escalating emergency.

By using the Incident Command structure, Synenco can more efficiently liaise and integrate its emergency response efforts with other responding agencies. Synenco’s Corporate Response Team will also mirror the field based incident command functions to aid with emergency response team integration.



The following diagram illustrates Synenco’s integrated field response and corporate response teams, with key response positions highlighted. They demonstrate how the emergency response organization can be expanded from key responder roles to a much larger organization, depending on the incident.

1 . 1 . 1 E m e r g e n c y R e s p o n s e O r g a n i z a t i o n




1 . 1 . 2 E m e r g e n c y R e s p o n s e C e n t r e s Primary Synenco Emergency Response Centres:

Response Centre Location Command/Function

On-site Command Post (OSCP) Incident Site

Operations Section Chief

• Tactical response • Control and containment

Incident Command Post (ICP)

Field Office; vicinity of incident

Incident Commander

• Manage on-site response, including initial activities offsite

• Implement incident action plans • Ensure safety of all local personnel • Coordinate tactical control and containment

operations • Manage overall field response activities,

including public safety actions • Ensure notification of government agencies

and municipalities • Keep Emergency Manager informed of

incident status

Emergency Operations Centre

(EOC) Calgary Office (Boardroom)

Emergency Manager

• Coordinate support for field operations • Advise and support the Incident

Commander • Manage corporate issues, including media

relations • Liaise with regulatory agencies



Primary Local Authority and Government Emergency Operation Centres (EOCs):

Response Centre Location Command/Function Municipal Emergency Operations Centre (MEOC) May be combined with REOC

County or Municipal Office

County or Municipality

• Coordinates the local authority response

Regional Emergency Operations Centre (REOC) (May be combined with MEOC)

Off-site but near emergency (site determined by EUB)

EUB

• Manages the larger aspects of the emergency response

• Coordinates response activities within the region of the emergency

• Establishes a Public Media Inquiry Room (PMIR). Provides timely situation updates and media releases to the Consequence Management Operations Centre (COMOC) or Emergency Management Alberta, should the COMOC not be activated

• The EUB is the coordinating agency at the off-site REOC. It is manned jointly by government and industry staff

Consequence Management Operations Centre (COMOC)

Edmonton

Emergency Management Alberta

• Supports the activities of the off-site REOC and the local authority’s MEOC

• Has the capability of accessing provincial, federal, and other resources necessary to support the emergency response

• Has the power to deal with broader issues that cannot be dealt with by, or might overburden, the local authority and the off- site REOC

• Keeps elected provincial officials informed through personal contact and briefing notes

• The COMOC coordinator manages COMOC activities and works collaboratively with the EUB and others who have been requested to participate at the COMOC




1 . 5 G L O S S A R Y O F T E R M S

Glossary of Terms

Accident Any event, which results in personal injury, equipment, damage, operational down time, hazard to the public, or damage to the environment.

Alert Immediate control of the hazard with progressive resolution of the situation. Consequence Management Operations Centre (COMOC)

Alberta Government Provincial Consequence Management Operations Centre with all necessary personnel, expertise, communications and facilities for the coordination of a provincial response.

Emergency Present or imminent event outside the scope of normal operations that requires prompt coordination of resources to protect the health, safety, and welfare of people and to limit damage to property and the environment.

Emergency Hazard Area

The area in the vicinity of an accident or incident where a potential hazard to personnel or the public exists. It varies depending on the level of emergency.

Emergency Manager

Person in charge of Calgary Corporate Response Team. Supports Incident Commander for operational emergencies. Acts in similar capacity as Incident Commander for corporate emergencies where the Field Response Team is not activated. Based in Calgary Emergency Operations Centre

Incident Commander

Person in overall charge of emergency response. Leads Field Response Team. Based at Incident Command Post in vicinity of incident.

Emergency Operations Centre (EOC)

Operations centre established at a suitable location to manage the larger aspects of the emergency. In a high-impact emergency there may be a number of EOCs established by various agencies to support the response. These may include Synenco’s Calgary EOC, a Municipal EOC, a joint off-site Regional EOC, and the provincial government COMOC.

Emergency Response Plan

A thorough description of procedures to be followed by all parties in the event of an accident or incident occurring during normal operations.

Facility

Any building, structure, installation, equipment or appurtenance within EUB jurisdiction and connected to or associated with the recovery, development, production, handling, processing, treatment or disposal of hydrocarbon-based resources or any associated substances or wastes. This does not include wells or pipelines.

Fire Hazard Order (FH Order)

An order issued by the EUB during an emergency to restrict public access to a specified area.

Hazard An unsafe or harmful condition, substance, or circumstance.

Incident An unexpected occurrence or event that requires action by emergency personnel to prevent or minimize the impact on the safety and health of people, property and the environment.

Level 1 Emergency Immediate control of the hazard becomes progressively more complex because of deteriorating conditions.

Level 2 Emergency Imminent and/ or intermittent control of the hazard is possible. Level 3 Emergency Imminent control of the hazard is not possible.



Glossary of Terms Lower Explosive Level (LEL)

Lowest concentration of gas or vapour (per cent by volume in air) that burns or explodes at ambient temperatures if an ignition source is present.

Municipal Emergency Operations Centre (MEOC)

Centre with adequate workspace, maps, status boards and communications capability for municipal authorities to manage and support emergency operations within their jurisdiction, to formulate protective actions and to provide information to the public.

Operations Section Chief

The person in charge of on-site response. Reports to the Incident Commander.

On-site Command Post (OSCP)

Emergency operations centre established in the immediate vicinity of the incident to provide immediate and direct response to the emergency and initially staffed by company personnel.

Personal Protective Equipment (PPE)

Devices worn by the worker to protect against hazards in the environment. Respirators, gloves and ear protectors are examples.

Regional Emergency Operations Centre (REOC)

Centre established off site but near the emergency for government and industry personnel to jointly manage the larger scale aspects of the emergency response.

Serious Injury

A serious injury is defined by the Workplace Health & Safety Act as being any injury that results in death, fracture of major bone, amputation of finger or toe, loss of sight of an eye, internal hemorrhage, third degree burns or unconsciousness resulting from a concussion, electrical contact, asphyxiation or poisoning, and an injury that results in paralysis.

Toxic Injurious to health when taken into the body (by any route of entry).




1 . 6 R I S K A S S E S S M E N T Guidelines for Site Assessment, Entry and Control

G E N E R A L

Each emergency presents special hazards. Response personnel should evaluate these hazards and determine an effective course of action to reduce and eliminate the risk, particularly the risk to life.

Responders entering and controlling a hazardous site should accomplish the following:

• Identify or classify the hazards present (and potentially present) • Collect and / or provide information to determine the safety requirements for personnel at

the initial stages and for repeated entry of the emergency site • Conduct response operations such that appropriate personal safety / protection is

maintained • Control on and off-site contamination to reduce the exposure of personnel and general

public • Follow the 3 primary stages in safely responding to an emergency:

1. SITE ASSESSMENT 2. SITE ENTRY 3. SITE CONTROL

S I T E A S S E S S M E N T

An evaluation for site approach:

• It is essential to keep emergency control personnel out of the hazardous area until the nature and degree of the hazards have been identified. Cordon off the area

• Before arriving at the release site, the responder needs to consider alternative surface routes and identified or suspected materials involved. Based on this information, what is the responder facing?

• Once near the site, the responder needs to identify the emergency site entrance requirements. Can the normal entrance be used or do alternate approach routes need to be identified?

• Based on observation and available information, are there sufficient resources available for the responder to enter and control the emergency situation. Are there reservations about being able to control the emergency? Is outside help required?

• Determine Emergency Levels • Initiate the Emergency Response Plan company notification • Identify yourself to other personnel as the Operations Section Chief • Cordon off the area by setting up or establishing roadblocks. Consider designating a Public

Safety Coordinator to restrict public access to hazardous areas



Site Entry Requirements

After the site assessment, entry should be made using the following safeguards:

• Before entering the emergency area an evaluation / risk analysis should be done by the responder to ensure his / her safety

• An attempt to identify the hazard situation should be done remotely by using monitors and binoculars

• The approach should be from the up-wind or cross-wind side • If there is the slightest doubt then designate a safety back up or WAIT FOR OUTSIDE

HELP • Use hazard assessment/risk analysis to identify what Personal Protective Equipment is

required • Remember Personal Protective Equipment only reduces but does not eliminate the risk of

contact with harmful substances • A primary concern for response personnel is monitoring atmospheric conditions (e.g.

airborne toxic substances, combustible gases or vapours and lack of oxygen) • Personnel should use only intrinsically safe monitoring equipment and should be very

familiar with its use and limitations • Test poorly ventilated spaces such as buildings, vessels, tanks, sumps or pits, excavations

or trenches and low lying areas • Peripheral monitoring may be required depending on the type of substance being released • Designated personnel with monitoring devices and direct-reading instruments need to be

positioned and records kept

Site Control Requirements

Site Control should:

• Reduce the possibility of exposure to contaminants present and the transportation of contaminants from the site by personnel, equipment, or natural means.

• Keep the number of personnel and equipment to a minimum. This means, ONLY ESSENTIAL PERSONNEL AND EQUIPMENT at an incident site.

• The Operations Section Chief should consider establishing On-site work zones:

• HOT ZONE (Hazardous Area): Immediate area of the emergency where all personnel

must wear required protection

• WARM ZONE (Decontamination area): Contamination reduction area providing a transition between contaminated and clean zones

• COLD ZONE (Safe Area): Support zone where equipment and personnel are located including the On-site Command Post and check in and out point(s) to the emergency site.




1 . 7 E M E R G E N C Y R E S P O N S E P L A N T R A I N I N G • Synenco will conduct an ERP roll out (or roll outs) for key response personnel to

familiarize them with the contents of the plan and their duties and responsibilities.

• New personnel joining Synenco with identified emergency response roles or the potential to be tasked to provide support for emergency response must familiarize themselves with the ERP and their potential duties and responsibilities.

• Synenco will conduct one emergency response exercise annually to test the effectiveness of the ERP. A meeting should be held immediately after the exercise to discuss the response, any areas needing improvement and lessons learned. Notes from this meeting should be recorded and filed with the General Manager, Health & Safety and a copy sent to the Incident Commander.

1 . 8 M A N U A L A D M I N I S T R A T I O N The General Manager, Health & Safety will be responsible for updating this Corporate Emergency Response Plan and ensuring it aligns with the Synenco Occupational Health & Safety Program. and should be made aware of any errors, omissions, or necessary clarifications. Synenco will ensure that the ERP is updated annually.

Synenco will review suggested amendments and, if appropriate, include them as revisions for the next annual update. Any information considered vital for effective implementation of this plan will be issued to holders as a supplement for immediate inclusion in the interim.

The Corporate Emergency Response Plan is formally updated annually or any time it is deemed necessary.

1 . 9 R E V I S I O N S

Number Date Page Revisions

Corporate Emergency Response Plan Section 2: Classifying Incidents


2 CLASSIFYING INCIDENTS

2 . 1 C R I T E R I A M A T R I X T A B L E S In Directive 71, the EUB provides a criteria matrix for classifying all incidents. The matrix is composed of an “Alert” level and three “Emergency” levels. These criteria are risk, control, containment, public/worker safety and environmental impact.

An Alert can typically be handled on-site following normal work procedures, with no off-site impacts, and does not require initiation of the ERP. Emergency levels 1-3 classify events that require more complex resolution, including initiation of the ERP, and have potential or actual off-site impact. They require notification and, in some cases, involvement of the public and of agencies other than Synenco. It is important to note that a particular emergency level might be declared due to as few as one of the criteria being met.

The two tables on the following pages are derived from EUB Directive 71, the first being the criteria matrix for classifying hazards (D71 - Table 2) and the second, the possible responses for specified incidents (D71 -Table 3):

D-71 Table 2 Criteria Matrix for Classifying Incidents

(All Emergency Levels are declared using this criteria matrix only)

Classification Alert Level 1 Level 2 Level 3

Risk Minimal Low Medium High

Control Immediate control of hazard with progressive resolution of situation

Immediate control of hazard is becoming progressively more complex due to deteriorating conditions

Imminent and/or intermittent control of hazard is possible

Imminent control of hazard is not possible

Containment Control and relief systems functioning correctly

Control and relief systems functioning correctly

Some control and relief systems not operational

Key control and relief systems not operational

Impact: Public/Worker safety

On-site only On-site with possible impact off-site

On-site with possible impact off-site

Potential for public safety to be jeopardized

Environment On-site only On-site with some potential off-site; minor or short term

On-site with some off-site; minor or short term

On-site with significant off-site. Long term


Section 2: Classifying Incidents


D-71 Table 3 Responses for Specified Incidents

Responses ALERT LEVEL 1 LEVEL 2 LEVEL 3 Communications Internal

Discretionary, depending on Synenco policy

Discretionary, depending on Synenco policy: Synenco Incident Commander/ Emergency Manager must be notified of any Emergency

Immediate notification of off-site management

Immediate notification of off-site management

Communications External public

Courtesy at Synenco discretion

Mandatory for individuals within the EPZ requiring notification

Planned and instructive as per the specific ERP

Planned and instructive as per the specific ERP

Media Reactive, as required

Reactive, as required Proactive-media management to local or regional interest

Proactive-media management to national interest

Government Notify EUB if public contacted

Notify EUB and local authority, if required for initial response

Notify EUB and local authority (and other agencies as required)

Notify EUB and local authority (and other agencies as required)

Actions Internal

On site, as required by Synenco

On site, as required by Synenco. Initial response undertaken in accordance with the site specific or corporate ERP

Predetermined public safety actions are under way. Corporate Emergency Management Team alerted and may be appropriately engaged to support on-site responders

Full implementation of emergency management system

Actions External



Potential for multi-agency (Synenco, municipal, provincial, or federal) response

Immediate multi-agency (Synenco, municipal, provincial, or federal) response

Resources Internal

Immediate and local. No additional personnel required

Establish what resources would be required

Limited supplemental resources or personnel required

Significant incremental resources required

Resources External

None Begin to establish resources that may be required

Possible assistance from government agencies and external support services, as required

Assistance from government agencies and external support services, as required.



2 . 2 I N C I D E N T T Y P E S A N D I N I T I A L R E S P O N S E The types of incidents that are most likely to occur within Synenco’s operations, and the initial response objectives, are listed in the table below.

Incident Types and Initial Response Objectives

Incident Type Initial Response Objectives Fire (During Project or Operations) Assessment

Isolate and depressure Activate Emergency Response Plan Notify regulatory authorities

Spill or Release (During Project or Operations)

Assessment Isolate/control Activate Emergency Response Plan Notify regulatory authorities

Medical Emergencies/Fatalities during drilling or completion, facility or pipeline construction or production.

Complete initial assessment of injured and have qualified personnel provide first aid

Transport injured to treatment facility Notify regulatory agencies Notify police in event of a fatality Maintain integrity of accident scene if possible for

follow up investigation

Motor Vehicle Accident involving company personnel, company vehicles, or on company operated roads

Provide emergency medical aid and arrange transport to treatment facility

Isolate area if hazardous product involved Notify police

Missing or Trapped Field Personnel Maintain contact with individuals, if possible Determine last point of contact Secure resources to support civil / military search

and rescue operations Notify civil authorities and families of personnel

involved Synenco has developed a call-in/call-out process

to track personnel working alone or teams working in remote locations. This system is initiated by calling 1-866-861-7840.




Incident Type Initial Response Objectives Missing Aircraft chartered for surveys, or personnel or material transport

Notify civil authorities and provide details of locations and personnel onboard

Secure resources to support civil/military search and rescue operations, as required

Personnel in trouble internationally Alert Canadian Embassy or Consulate Notify Synenco General Counsel

Site Security for incidents involving vandalism or threats to operations personnel or facilities

Contact police and follow instructions provided Do not disturb site or attempt to move suspicious

objects or materials Ensure affected members of public are notified

and assistance provided, if necessary Document all relevant information and

observations

In some circumstances, emergencies involving combinations of incidents could occur (e.g. fire / explosions and medical emergencies or fatalities). Initial response objectives will be determined by these conditions.

2 . 3 I N J U R I E S O R F A T A L I T I E S , I N C L U D I N G V E H I C L E A C C I D E N T S Response by the initial responder should include:

Injury/Rescue

• Contact a back-up person and ensure adequate emergency response resources are on their way before attempting rescue

• Don required PPE / breathing apparatus • Identify and isolate potential hazards (suspend operations and isolate equipment) • Prevent further harm and remove hazards. If the casualty must be moved, protect the head

and neck so that further injuries are not sustained • Remove the casualty upwind and away from hazards, if possible. Always move the

casualty headfirst, attempting to protect the head and neck • Administer First Aid, dealing with most life threatening injuries first:

o Airway and Breathing o Blood circulation o Severe Bleeding o Shock

• Perform continuous artificial respiration or CPR until the casualty starts to breathe on his or her own or you are relieved by another capable person

• Transport by ambulance or other emergency conveyance. Do not attempt to transport in a private vehicle. Transport to the hospital, even if the casualty seems all right.



In addition to the operational responses, the Incident Commander will also need to:

• Ensure operations are suspended and the incident site is left undisturbed until internal and government site investigations have been completed

• Work with the police for any next-of-kin notifications • Provide assistance in making personal arrangements for the injured or deceased (travel,

transportation to hospital for family members, temporary accommodations if the family is out-of-town, etc.)

• Provide assistance to the government agencies conducting the various incident investigations

• Ensure notifications are completed to government, Workplace Health and Safety, Workers Compensation Board, and (for fatalities) the RCMP or local police department

The Emergency Manager is to be involved and is to provide advice and direction to the Incident Commander with respect to corporate issues, including:

• Co-ordination of next-of-kin notifications • Insurance and legal concerns • Regulatory reporting • Liaison with government agencies and police • Initiation or participation with internal and government incident investigation

2 . 4 S E C U R I T Y B R E A C H E S / B O M B T H R E A T S

A . S e c u r i t y B r e a c h e s / T r e s p a s s i n g If a security breach / trespassing occurs within Synenco operations (theft, vandalism, or other acts of mischief) the operator is to avoid any confrontation and contact the Incident Commander. Descriptions of people or vehicles involved and other observations are to be recorded for the police. The operator is not to enter the area until the police have concluded their investigations unless necessary to ensure safety of operations. The Incident Commander is to notify the RCMP / local police immediately.

B . B o m b T h r e a t s Any bomb threat received should be treated as real. If a threat is received, the area involved should be evacuated and the police involved immediately. The person in charge should verify that all personnel at the site have been accounted for and evacuated. Do not touch anything, as the police will need to examine the site closely for evidence.

If a bomb threat is received by telephone, follow the procedure outlined below and use the Telephone Threat Report to help identify the source of the telephone call.

Document as much of the following information as possible:

• Bomb description • Bomb location • Detonation time • Name of organization or party responsible • Description of caller’s voice




• Sex of caller • Specific demands the caller may have

Keep the caller talking as long as possible and (if another telephone and person is available) contact the local police and initiate a call trace. If this is not possible, do a call trace as soon as the phone call has ended. Use call trace (*57) or call return (*69 or 1169) to identify the calling number. This will only identify the number of the last caller, so it is important to do it immediately after the call has been completed.

Notify the Incident Commander of the bomb threat and ensure that operations are on the lookout for suspicious vehicles or packages.

2 . 5 O V E R D U E O R L O S T A I R C R A F T If an aircraft carrying Synenco personnel is lost, overdue, or downed, the Incident Commander /Emergency Manager will manage Synenco’s response to the situation. The air carrier, Transport Canada and the police will take emergency actions to establish contact with the aircraft and initiate a ground search and rescue operation. Under no circumstances are names of those aboard to be released by Synenco (except to appropriate investigating authorities).

2 . 6 N A T U R A L D I S A S T E R S If there is the potential for a natural disaster (e.g. tornado or flood) to impact Synenco’s operations, steps will be taken to ensure operations are shut in and personnel evacuated. If Synenco operations are impacted, response efforts will be co-ordinated with the local authorities. Contact with the local authorities co-ordinating the area response will be established to identify potential hazards associated with Synenco’s operations.

Approval to travel through disaster areas may be required from the police or county for access to Synenco sites. It is expected the Synenco Incident Commander will be the principal contact with the county.

Discussions with county officials may be required to identify whether there is a need to shut an operation in on a temporary basis, particularly for operations where a spill or release is likely. It will also be expected that any public statements on Synenco’s response will be co-ordinated with the local authorities to ensure consistency in messages.

As Synenco begins developing field facilities north of Fort McMurray, it will liaise with the local Forest Protection Division to prepare an Industrial Wildfire Control and Prevention Plan for the fire season (April 1 - October 31) and ensure that personnel are briefed on fire safety practices.

2 . 7 S P I L L C O N T I N G E N C Y P L A N S All licensees are required to be either members in good standing of an oil spill cooperative or to have their own EUB approved spill response contingency plan in place in order to handle a potential release of any liquid product onto land or water from a well, pipeline or facility as described in EUB Directive 71. The spill contingency plan will inventory Synenco’s facilities, outline initial response procedures and provide guidelines for training and notification. It will also provide:

• Policies for worker safety at an oil spill containment site



• Inventory and location of response equipment • Containment and recovery procedures applicable to the type, volume and nature of the

production and time of year

Synenco must verbally notify the appropriate regulatory agencies whenever it becomes aware of a reportable spill or release.

Verbal reports to Alberta Environment (AENV) or the EUB must be made immediately for any spill that has the potential to cause adverse effect (defined by the Alberta Environmental Protection and Enhancement Act as “impairment of or damage to the environment, human health or safety or property”). A written report must follow within 7 days of initial verbal notification. Synenco must also inform landowners of any spill that occurs or migrates off the lease site or that occurs on an easement or right of way and which may affect their property.

For refined product releases (e.g. diesel, gasoline, sulphur and solvents), the operator is required to immediately verbally notify the Compliance Branch of Alberta Environment if the release meets the criteria specified in the Release Reporting Regulation (AR 117/93) of the Environmental Protection Enhancement Act (EPEA).

The appropriate EUB field centre must be immediately verbally notified for the release of unrefined products under their regulatory jurisdiction (e.g. conventional crude oil, LPG, diluent, condensate, synthetic crude oil, sour gas, produced water and other produced fluids), and for pipeline breaks and incidents involving oilfield wastes in the following situations:

• For any release off lease • For any on lease release in excess of 2m3 • For any release that may cause, is causing or has caused an adverse effect (as defined by

EPEA)

If an incident results in a significant oil or product release into the surrounding environment, an ongoing monitoring program may be required. This program would extend beyond the emergency response period and would be assigned to the Incident Commander, who would be responsible for:

• Designing monitoring programs and obtaining the necessary agreement and approvals from relevant government departments or regulatory agencies

• Engaging contractors to undertake the relevant analysis and data collection • Reporting results to these agencies on an agreed schedule • Overseeing management and decontamination of lands and waters adversely affected by

the spill

Corporate Emergency Response Plan Section 3: Notification/Activation


3 NOTIFICATION / ACTIVATION

3 . 1 G E N E R A L Synenco might first hear about an emergency or other unusual situation from outside sources such as members of the public, other industrial operators or government agencies. Regardless of where the notification originates, following through the Initial Action Flowchart (3.3) will prompt mobilization of personnel to fill the two primary response functions, the Incident Commander and the Operations Section Chief.

All initial information received should be recorded on an Initial Emergency Report form (8-1).

All reports by the public or external agencies of potential incident involving company operations will initiate procedures to ensure the report is investigated and appropriate response actions are implemented. Once the report has been investigated, Synenco should call back the original external caller who notified Synenco of the problem to inform them of the results of the investigation and Synenco’s response.

The designated Synenco Incident Commander must be notified of any Emergency

3 . 2 C O N F I R M E D N O T I F I C A T I O N D E F I N E D Confirmed notification is achieved when direct contact is made (e.g. telephone, two-way radio or in person). Leaving a voice message or email or just dialing a pager does not constitute confirmed notification.


Section 3:Notification/Activation


3 . 3 I N I T I A L N O T I F I C A T I O N F L O W C H A R T

Call down lists and Key Contact numbers are found in Section 7: Key Contacts.



3 . 4 R E S P O N S E A C T I O N S / N O T I F I C A T I O N B Y E M E R G E N C Y L E V E L




3 . 5 R E G U L A T O R Y N O T I F I C A T I O N M A T R I X

Regulatory Notification Matrix Note: The emergency situation may involve one or more of the following events (e.g. medical emergency and spill)

Medical Emergency

Vehicle Accident

Fire / Explosion

Well Control

Sweet GasRelease

H2S Release

or NGL

Release

Security Oil Chemical

Prod WaterSpills

See table next page

Operations Section Chief X X X X X X X X

Incident Commander X X X X X X X X Agency Notifications – Responsibility of Incident Commander

EUB X X X X X

Municipal Disaster Services ο X ο X ο ο

Emergency Management Alberta ο

ο X if spill ο ο ο X ο

R.C.M.P. ο X ο ο

ο X if

impacting highway

ο X if

impacting highway

X ο

Alberta Transportation and Highway Contractor

ο ο

ο X if

impacting highway

ο X if

impacting highway

ο

Emergency Link Centre 1-888-888-4567 Ambulance

X ο ο ο ο ο

Fire Fighters / Control X ο ο ο Regional Health Authority ο ο ο

Alberta Environment Protection ο ο ο ο

ο X if refined

product

W.C.B. X WH&S X ο X ο ο X ο

X MANDATORY NOTIFICATION ο DISCRETIONARY NOTIFICATION



Spill Reporting

UNREFINED PRODUCT RELEASE

REFINED PRODUCT RELEASE

UNREFINED & REFINED PRODUCT RELEASE

Alberta Energy & Utilities Board (EUB)

Notify appropriate Field Centre

Alberta Environmental Protection (AEP) 1 (800) 222-6514

Transportation of Dangerous Goods (TDG) Co-ordination

Centre 1 (800) 272-9600 and local

police

REPORTING REQUIRED WHEN REPORTING REQUIRED WHEN REPORTING REQUIRED WHEN

• Volume exceeds 2 m3 on lease (e.g. lease)

• Any volume off-lease (e.g. along ROW)

• ALL PIPELINE RELEASES DUE TO LINE FAILURE

• Volume is less than 2 m3 on lease, but may, has, or is causing an adverse effect through cumulative releases (e.g. a number of small releases that occur at the same location over a prolonged period of time may have the potential to cause an adverse effect).

• Release of any size that may, has, or is causing an adverse effect, on or off-lease

• Volume may, have, or is causing an adverse effect through cumulative releases (e.g. a number of small releases that occur at the same location over a prolonged period of time that may have the potential to cause an adverse effect).

• Release is associated with road transportation, and released product is TDG regulated.

NOTE NOTE

• If the release may, has, or is causing an adverse effect, a written report must be submitted to Alberta Environmental Protection (AEP).

• If the release may, has or is causing an adverse effect, a written report confirming the oral report, must be submitted to Alberta Environmental Protection (AEP).

NO REPORTING REQUIRED WHEN NO REPORTING REQUIRED WHEN

• Volume is less than 2 m3 on lease, and has no potential to cause an adverse effect.

• Release is fully contained by a containment device/facility or confined by an acceptable barrier, has no potential to cause an adverse effect and does not have odours or vapour that may cause an adverse effect.




3 . 6 G O V E R N M E N T I N V O L V E M E N T Government Roles are detailed in the Upstream Petroleum Incident Support Plan (2002), generally known as the “Upstream Plan”. This section of the ERP consists of selected extracts from that document and supplementary information on the RCMP, who are considered a resource of the local authority when the Municipal Emergency Plan is activated. Anyone wishing more detailed information should consult the Upstream Plan directly.

3 . 7 G O V E R N M E N T N O T I F I C A T I O N A N D C A L L D O W N S Y S T E M The Upstream Petroleum Incident Support Plan states: An upstream petroleum industry incident may be discovered and reported by any number of people, including the upstream operator, the local authority’s emergency services, or a member of the public. It is essential that the initial report be documented and include the information obtained from the caller. Should there be a serious injury or a fatality the local police/RCMP must be notified. For level 2 / moderate or level 3 / high impact incidents, it is essential that the local authority, upstream operator, and EUB be notified immediately. The EUB will notify Alberta Municipal Affairs who will notify other provincial departments as shown in the following diagram:



Government Notification and Call Down SystemUpstream Petroleum Industry Incident

NationalEnergy Board

(NEB)1-800-899-1265

RegionalHealth

Authority

Any provincial government department can be called toll free by dialing310-0000 and asking the operator to connect you to the number.

Upstream Operatoror

Municipalityor

Any Provincial Departmentor

PublicReports an Incident

Local Police

Municipal Affairs –Emergency Management

Alberta (CIC)1-800-272-9600

EnvironmentPERT

Forestry1-800-222-6514

Human Resources andEmployment, WorkplaceHealth and Safety OH&S

LocalAuthority

RCMP orLocal Police

OtherProvincial /

Federal Dept.as required

Energy &Utilities Board

(EUB)

Following notification, the local authority (e.g. County) and the upstream operator (e.g. Synenco) can initiate a response designed to protect the life and health of people in the Emergency Hazard Area. After consultation with the upstream operator or the local authority, the EUB may activate the Upstream Plan, notifying Alberta Municipal Affairs, Emergency Management Alberta, which will initiate the notification (call-down) process. It is essential that the level of impact be communicated at this time, as this will determine who else will be notified.

The duties and responsibilities of government agencies and local authorities in Alberta are described in detail in the Emergency Response Support Plan for an Upstream Petroleum Industry Incident (Upstream Plan). A summary of this plan and an outline of roles assigned to the various government agencies are provided below.

When emergency assistance is required from a single source (examples include ambulance, fire fighters, or hospitals), Synenco should make direct contact. If broader emergency support is required, as would be the case if a local authority assisted with evacuation reception assistance and roadblock duties, the support should be coordinated with the local municipality.




3 . 8 G O V E R N M E N T A G E N C Y R O L E S A N D R E S P O N S I B I L I T I E S The following government roles are provided to promote understanding. The titles, jurisdictions, mandates and roles of agencies are subject to change without notice.

The duties and responsibilities of government agencies and local authorities in Alberta are described in the Upstream Petroleum Incident Support Plant (Upstream Plan).

The Upstream Plan provides a framework to direct and coordinate how the government and the private sector will respond to a serious upstream petroleum industry incident. The primary objective is to support Synenco and the local authority (e.g. County or Municipal District) in protecting the public and to bring the incident safely under control. The Upstream Plan states that the local authority will be the lead response agency in matters affecting public safety within their jurisdiction.

Therefore, when emergency assistance is required from a single source (examples include ambulance, fire fighting, or hospitals), direct contact by should be made by Synenco. If the emergency support is broader, as would be the case with evacuation of residents and roadblocks on county roads, the county needs to be notified and support should be coordinated with county officials.

The Upstream Plan (Appendix H-1 to H-8) includes Checklists and Task Matrices by Organization (e.g. upstream operator, local authority, and provincial government departments). Each of these is arranged in chronological order, identifying the essential tasks for each phase of an incident. The checklists and task matrices may also be used as a guide during emergency operations. The Upstream Plan states that “since they might not correspond perfectly to the incident underway, during each incident, the checklist/task matrix should be reviewed for completeness and expanded or modified as required, and then be implemented.”

Key information from the Upstream Plan regarding the task matrix for each agency is described as follows:



E N E R G Y A N D U T I L I T I E S B O A R D ( E U B )

H T T P : / / W W W . E U B . G O V . A B . C A / B B S / E U B I N F O / O F F I C E S - F I E L D . H T M

The EUB acts as the lead agency for oil and gas incidents. In this role, they can be expected to have a representative at the incident involved in risk assessment and monitoring Synenco’s response. While not assuming the roles of other government agencies, the EUB may also act as a liaison between Synenco and other Alberta government agencies. The government Emergency Response Support Plan for an Upstream Petroleum Industry Incident has assigned the EUB the following tasks:

During the Event

• Receives 24/7 notifications of emergency notifications • Determines the extent of immediate hazard, and issues a closure order, if necessary. This

could involve estimating the release rate and determining the response level, both in consultation with the upstream operator

• Provides on-site representation and monitors technical response to the incident, as required. Communicates with the local police force, Alberta Environment, Workplace Health and Safety, and the affected local authority, as necessary

• Confirms or implements public safety actions to ensure the safety of the public and property

• Ensures Upstream Operator (Synenco) is advising public in immediate or potential danger of released contamination and conducting an evacuation or in-place sheltering notification by house-to-house contact with assistance from RCMP and local authority

• Arranges for security within the closure of airspace, as required • Activates the Upstream Plan, when required • Confirms or requests initial local or provincial resources required to respond to the

emergency • Notifies Emergency Management Alberta. Additional requests for provincial or federal

response resources may be made through Emergency Management Alberta • Provides, in conjunction with the Upstream Operator, Situation Reports to Emergency

Management Alberta and to other participating agencies and issues news releases on a timely basis

• Establishes an off-site REOC or requests Emergency Management Alberta to partially or fully activate the COMOC should provincial coordination or provincial resources be required

• Dispatches staff to open and operate the off-site REOC • Requests the deployment of other provincial government department staff members to the

off-site REOC • Requests a local authority liaison officer to work at the off-site REOC • Establishes the off-site REOC PMIR, as required • Recommends the closure of the COMOC or REOC when no longer required • Notifies all participants when the event has concluded and there is no longer any hazard

to the public

HTTP://WWW.EUB.GOV.AB.CA/BBS/EUBINFO/OFFICES-FIELD.HTM




EUB Field Centre Boundaries:



As lead agency, the EUB also ensures the Consequence Management Operations Centre (Edmonton) is mobilized, as required. The EUB’s area of responsibility for agency notification (extracted from the Government Notification and Call Down chart) is outlined below:

EUB

EmergencyManagement

Alberta1-800-272-9600

Local Authorities(Counties/ MDs) Police Regional Health

Authorities

Environment:PERT/Forestry1-800-222-6514

Alberta WorkplaceHealth and Safety

Other Provincialand Federal

Departments asrequired

L O C A L A U T H O R I T Y / M U N I C I P A L E M E R G E N C Y P L A N S Local authority (Municipal District, County, City or Town) involvement will vary depending on where the incident has occurred, as the preparedness, response capability, and willingness to participate will vary across the province. The local authority can usually be expected to provide assistance with evacuations, road maintenance, and general communication with members of the public.

If potential exists for public evacuation or closure of county or municipal roadways, the local authority should be notified at an early stage, and discussions should be held to identify the extent and nature of its support. Some counties want to be notified of any Level 1 incident involving sour gas. The Municipal District or County may be asked or may decide to declare a Local State of Emergency, giving it full legal authority to enforce evacuation orders and set up roadblocks.

General responsibilities are as follows:

During the Event

• Informs the EUB and Emergency Management Alberta, if notified of an upstream emergency

• Responds and assesses emergency incident • Manages the local authority’s emergency response • Activates the emergency public warning system to alert people to life threatening hazards,

as required • Establishes a public information service, including the use of the news media to inform

and instruct the public of the emergency and of any protective actions to be taken • Provides timely news releases




• Initiates public protection option, as required • Establishes and maintains communications with industrial operator during emergency • Activates the Municipal Emergency Plan (MEP), when necessary • Dispatches a representative to the off-site REOC, when established, to coordinate the

response • Activates the municipal EOC, as required • Coordinates with the industrial operator, the establishment and the administration of

Resident Registration Centres for evacuees, as required • Assists with the establishment and maintenance of roadblocks • Assists with fire protection • Provides emergency medical assistance, as required • Declares a local state of emergency, if necessary • Informs Emergency Management Alberta and the public when the emergency is over

L O C A L A U T H O R I T Y / E M E R G E N C Y S E R V I C E S

Upon the Notification of an Upstream Incident

• Contacts the nearest EUB Field Centre to determine the hazards associated with the incident and other incident information, prior to dispatching staff to scene

• Establishes contact with the industrial operator in order to:

o Obtain additional hazard information o Determine where road blocks are or should be established o Determine the direction of approach to the incident o Determine if there are injuries o Find out what response and public protection actions have been taken by the

upstream operation o Identify what resources are required and where they should be staged o Determine the location of the OSCP and any EOCs

During the Event

• Responds and assesses emergency incident • Establishes a unified OSCP • Communicates to MEOC and provides Situation Reports, as required • Initiates public protection option, when necessary • Dispatches a representative to the off-site REOC, when it is established, to coordinate the

response • Maintains roadblocks, as necessary • Assists with fire protection • Provides emergency medical assistance, as required • Provides timely news releases • Informs Emergency Management Alberta and the public when the emergency is over



E M E R G E N C Y M A N A G E M E N T A L B E R T A H T T P : / / W W W 3 . G O V . A B . C A / M A / D S / C O M M _ P R O G R A M S . C F M Emergency Management Alberta is the agency responsible for emergency planning in Alberta. They have regional offices throughout the province and act as a resource and coordinating service to the local authorities as the County / Municipal District emergency plan is implemented. If a situation is large enough to require response from civil authorities, and includes multiple jurisdictions, Emergency Management Alberta will likely become involved. They also coordinate aid from the federal government.

As part of its coordinating function, Emergency Management Alberta is responsible for operating the Consequence Management Operations Centre (COMOC) in Edmonton. This COMOC is activated when the emergency response requires significant coordination and involvement from multiple jurisdictions and government agencies.

Other responsibilities follow:

During the Event

• Informs the EUB, Alberta Environment and the local authority if notified of an upstream emergency

• Notifies the Municipal District or County’s Emergency Co-ordinator (this person may be called the Director of Disaster Services)

• Completes the provincial government notification and call down as shown in the Upstream Plan Appendix I - Government Notification and Call Down System Diagram, upon notification of an emergency event of moderate (Level 2) or high (Level 3) impact

• The Emergency Management Alberta duty manager obtains a Sit Rep from the EUB, Upstream Operator (Synenco ) or the local authority and confirms the level of impact

• The duty manager notifies the appropriate provincial officials according to operating procedures

• Provides ongoing Sit Reps or briefing notes to appropriate provincial officials • Dispatches Emergency Management Alberta district officer (liaison officer) to the municipal

EOC, when requested by the local authority • Partially or fully activates the COMOC, upon request of the EUB or the local authority, to

coordinate and support response activities with provincial resources • Allows the EUB to use the COMOC as the off-site REOC until the REOC is established near

the event site • Dispatches an Emergency Management Alberta representative to the REOC near the event

site, upon request of the EUB • Partially or fully activates the PMIR to support and coordinate public and media information,

upon request of the EUB • Informs Telus of the priority emergency communications • Co-ordinates plans for evacuees and the receiving local authority • Makes recommendations to the government regarding assistance to disaster victims and the

sharing of costs of emergency or disaster operations • Collects, collates and analyses governmental emergency operations’ costs • Notifies plan holders when the event is over

HTTP://WWW3.GOV.AB.CA/MA/DS/COMM_PROGRAMS.CFM




R O Y A L C A N A D I A N M O U N T E D P O L I C E ( R C M P ) O R L O C A L P O L I C E :

HTTP://www.rcmp-grc.gc.ca/telephone/generalcont_ab_e.htm

The RCMP or local police should be notified if there is a potential public impact, as they often receive phone calls from residents and may need to be aware of the circumstances when answering these inquiries. If incidents create visible hazards, such as self-ignited pipeline ruptures or fires with visible plumes, they can also find themselves closing an area with roadblocks without knowing how large the Emergency Hazard Area is, or whether sour gas is involved.

The RCMP / Police must be advised when:

• The potential exists for establishing roadblocks on any highways • Security situations arise (evacuated houses or bomb threats) • Serious injuries or fatalities have occurred during operations • Public safety may be compromised

A L B E R T A E N V I R O N M E N T http://www3.gov.ab.ca/env/air/maml/faq.html

Alberta Environment would get involved in an emergency response whenever there is a potential impact on the environment or when there is a need to predict the impacted area during a spill or gas release. They may have a representative appear on-site to help with the environmental assessment and to provide advice on the appropriate response strategies. Its designated responsibilities are listed below:

During the Event

• Informs the EUB and Alberta Municipal Affairs, Emergency Management Alberta, if notified of an upstream emergency

• Provides personnel to the OSCP on a 24/7 basis, when requested • Provides personnel to the off-site REOC, when established, on a 24/7 basis, as requested • Provides oversight role, ensuring air monitoring needs and activities associated with public

safety around the event site are adequately addressed by the operator, including:

o Managing all monitoring, and compiling data for plume modelling o Helping determine the area at risk from the release o Ensuring adequate monitoring equipment is available o Ensuring the operator is maintaining the air monitoring log o Providing assistance in monitoring discharges and ensuring appropriate mitigation

actions are taken to reduce the impact of liquid releases for land based spills and to ensure watercourses are protected

o Establishing a weather-monitoring facility, when required, in the vicinity of a product release

o Assessing applicable sour gas monitoring activities • Sends an Emergency Planning Officer (EPO) to the COMOC, when requested by Emergency

Management Alberta



R E G I O N A L H E A L T H A U T H O R I T Y

http://www.health.gov.ab.ca/system/rhas/rhamap_new.htm

The Regional Health Authority is involved in determining whether public heath is being put at risk. It will require access to air-monitoring information, as well as to the operational plans so it can help assess the risk. Its responsibilities are listed below:

During the Event

• Provides representation at the off-site REOC, when it is established or as requested • Provides health related information about product releases, toxic chemicals and by-

products • Provides accurate information to the public concerning the incident • Monitors health effects resulting from the event and ensures appropriate data is collected

and maintained • Investigates health complaints from the public • Provides advice to the COMOC and to the REOC on the existing or potential health

effects associated with the incident • Ensures health standards are maintained at the Evacuation Reception Centres • Provides health advice and safety levels for any health or special care facilities and for

other persons that are likely to be sensitive to the impact from an incident • Ensures local hospitals are alerted when there is potential for an impact from a release

W O R K P L A C E H E A L T H & S A F E T Y , A L B E R T A H U M A N R E S O U R C E S & E M P L O Y M E N T http://www3.gov.ab.ca/hre/whs/

Workplace Health and Safety’s emergency response will involve ensuring on-site personnel do not take unreasonable risks when responding to the incident. It will monitor the health and safety of those inside the Emergency Hazard Area and ensure that the necessary precautions are taken to protect their safety.

Immediate reporting of fatalities or incidents that result in hospitalization is required through their 24 hour reporting line. The subsequent investigation must be completed and the "Employers Report of Injury Form" must be submitted to the WCB within three days. Its responsibilities follow:

During the Event

• Informs the EUB if notified directly by the operator of an upstream emergency • Provides a liaison officer to the REOC or an EPO to the COMOC, when requested • Monitors the health and safety aspects of applicable occupations within the hazard area to

ensure that the necessary precautions are taken to protect the workers’ safety




S U S T A I N A B L E R E S O U R C E D E V E L O P M E N T - F I S H A N D W I L D L I F E S E R V I C E During the Event

• Informs the EUB and Emergency Management Alberta, if notified of an upstream emergency

• Notifies Fisheries and Wildlife Management staff in the area about the incident • Dispatches Fisheries and Wildlife Management Conservations Officers at its discretion, if

requested, to assist the Upstream Operator and/or the local authority in establishing and maintaining roadblocks

• Provides a representative to the OSCP and the off-site REOC, when requested • Uses forest protection staff to assist in notifying forestry and Fish and Wildlife personnel of

the hazard • Assists in locating transients for evacuation • Informs transients within the hazard area of the released contaminants and safety

measures to take • Assists in the evacuation of transients in remote areas • Provides advice to mitigate the release in the “green area” • Provides advice on potential fire hazards in the vicinity of the incident • Fights any fires started as the result of the product release within the “green area”

S Y N E N C O ( U P S T R E A M O P E R A T O R )

During the Event

• Notifies EUB and local authority of an emergency incident • Completes notifications required by all applicable legislation • Activates the site-specific Emergency Response Plan • Responds to the incident • Assesses the incident and determines level of impact • Sets security perimeter, as required • Communicates the level of impact to EUB and local authority (for some moderate or high

impact events see rest of this list) • Initiates actions to control or contain the incident • Initiates public protective actions, as necessary • Establishes On-site Command Post • Mobilizes resources to mitigate the event • Develops an action plan to mitigate the event • Develops a site safety response plan • Provides Situation Reports (Sit Reps) on a timely basis and sends them to the EUB • Communicates with public and media on a timely basis • Brings events under control • Informs all parties when the response has terminated

Corporate Emergency Response Plan Section 4: Duties & Checklists


4 EMERGENCY RESPONSE DUTIES

4 . 1 O N - S I T E S A F E T Y A C T I O N S – 7 S T E P S

1. PROTECT YOURSELF • Get away from the hazard and direct others to safe areas

2. SOUND THE ALARM • Alert other on-site personnel and conduct a head count

3. CALL FOR HELP • Directly call other Synenco personnel and emergency services

(Emergency Link Centre at 1-888-888-4567) and notify Synenco Incident Commander

4. ASSESS HAZARDS • Resist the urge to rush in. You cannot help others if you are incapacitated. Ensure that all

personnel know and understand hazards and required control actions

5. INITIATE CONTROL AND RESCUE OPERATIONS (when safe to do so) • Take all appropriate actions to regain complete control of the situation

6. SECURE THE AREA • Control access into hazardous areas and clear site of non-essential personnel

7. ASSUME THE OPERATION SECTION CHIEF DUTIES in this Emergency Response Plan, as required, for any declared emergency


Section 4: Duties & Checklists


4 . 2 F I E L D R E S P O N S E T E A M ( D E T A I L E D )

The diagram illustrates the key functions which should be immediately filled for any known emergency: Incident Commander, Command Staff (Information Officer, Liaison Officer, Safety Officer) and Operations Section Chief. It also indicates potential response functions that could be activated for a more complex emergency. More than one function may be performed by one individual until delegated. It is always preferable to activate more of the response team than may be deemed necessary and scale down response as the incident becomes better understood, rather than to under-react and be forced to catch up to a rapidly escalating incident.



4 . 3 C O R P O R A T E R E S P O N S E T E A M ( D E T A I L E D )

The diagram illustrates the key functions which should be immediately filled for any known emergency: Emergency Manager, Advisors (Information Lead, Regulatory Lead, Safety Lead) and Operations Lead. It also indicates potential response functions that could be activated for a more complex emergency. More than one function may be performed by one individual until delegated. It is always preferable to activate more of the response team than may be deemed necessary and scale down response as the incident becomes better understood, rather than to under-react and be forced to catch up to a rapidly escalating incident.




4 . 4 E M E R G E N C Y R E S P O N S E O R G A N I Z A T I O N R O L E S

Function Field Response Team Corporate Response Team

Command

Incident Commander: Field Response Team leader Manage incident response for operational

emergencies Assesses incident severity Activate Field Response Team as required Advise and support Operations Section Chief Approve and authorize the implementation of

Incident Action Plan (objectives, strategies) Ensure notification to government agencies Liaise with Corporate Response Team

(Emergency Manager), if activated

Emergency Manager: Corporate Response Team leader Manage incident response for corporate

emergencies. For operational emergencies, provide Incident Commander with guidance, technical advice, and financial, regulatory, security, administration and personnel support

Assess current and potential risk to Synenco Activate Corporate Response Team as required Decide the extent and method of notification to

the Executive Support group

Operations

Operations Section Chief: Manage tactical on-site response efforts Identify immediate offensive / defensive tactics

in response to the incident Delegate responsibility to other field

supervisors and on-site operations section staff as needed

Liaise with Incident Commander

Operations Lead: Support the Operations Section Chief and the

field operational response, by:

• Monitoring field operations

• Ensuring necessary operational support is provided when and where required

• Allocating additional resources Provide input to the decisions made and

strategies recommended by Corporate Response Team




Logistics

Logistics Section Chief: Manage all incident on-site support and service

needs (personnel, facilities, equipment and general supplies)

Notify and mobilize requested resources (internal and external)

Track status of ordered resources and their estimated time of arrival

Anticipate and provide for the physical needs of the Field Response Team

Mobilize and supervise other staff to assist with procurement of required personnel, equipment and resources

Logistics Lead: Develop logistics plan to support the Logistics

Section Chief Provide additional resource support as

requested by the Field Response Team Assist the Emergency Manager and other

Corporate Response Team Leads as requested, in the procurement of additional personnel or resources

Anticipate and provide for the physical needs of the Corporate Response Team (meals, liquids, etc.)

Planning

Planning Section Chief: Collect, evaluate, process and disseminate

incident information (tracking & displaying incident status)

Support the Incident Commander and Field Response Team by leading regularly planned risk assessment meetings

Help Field Response Team set objectives by developing and updating the Incident Action Plan

Liaise with Incident Commander

Planning Lead: Focus on longer term (12 to 36 hours ahead) Record and display data for information,

planning and programming, allocation and justification; document, maintain records of all EOC actions

Provide input to the decisions made and strategies recommended by the Corporate Response Team

Direct and supervise the EOC and the incident assessment planning process

Anticipate future events and requirements and work collectively with the Corporate Response Team to determine what action is needed

Recommend priorities for allocating corporate resources





Finance/

Administration

Finance/Administration Section Chief:

Manage all on-site financial aspects of an incident

Provide financial advice as required Manage all funds required for purchasing and

contracting for emergency response (e.g., the ability to provide resources to issue manual or rush cheques, establish a cost centre, ensure funding arrangement is in place and monitor the program)

Act as a liaison during insurance claims Co-ordinate activities of additional

Administration support, as required Liaise with the Incident Commander

Finance/Administration Lead: • Provide financial, insurance, legal, risk and

human resources related administrative functions to support emergency response, for example:

o Personnel time recording o Equipment and rental supply

contracts o Workers comp. records, claims o Collect cost information, provide

cost estimates • Co-ordinate activities of additional

Administration support, as required

Safety

Safety Officer: Assess and anticipate hazardous and unsafe

situations at the incident site Develop and recommend measures for

assuring personnel safety Assess potential environmental impacts and

mitigation support requirements Assess potential security issues and resource

requirements

Safety Lead: Key responder and must be activated early Participate in the initial incident risk assessment Support the Field Safety Officer Access resources (internal and external) to

provide timely and accurate analyses of environmental, safety and industrial hygiene issues

Provide input to the decisions made and strategies recommended by the Corporate Response Team

Security Lead: Provide security for the Emergency Operations

Centre while Corporate Response Team is activated

Support the Field Security Officer Liaise with local and Canadian authorities on

security related matters




Information

Information Officer: Develop and release information to the local

news media, to the public, to incident personnel, and to other appropriate agencies and organizations.

Work closely with Information Lead in Calgary to approve media releases, public statements, etc., with affected stakeholders and ensure coordination of media release with regulatory and response agencies

Coach the on-site spokesperson on the appropriate information to be released, timing of release, audience particulars, etc.

Information Lead: Key Responder and must be activated early Participate in the initial incident risk assessment Support the Information Officer Co-ordinate strategic response actions to

effectively manage media issues and general public inquiries

Implement the Crisis Communications Plan Provide media information support and serve as

the dissemination point for all Synenco media releases

Ensure information releases are appropriate, consistent, accurate, timely, and approved by necessary internal and external stakeholders

Liaison

Liaison Officer: On-site contact for all regulatory, municipal and

other impacted agencies Provide on-site facility coordination to meet all

agency requirements

Regulatory Lead: EOC point of contact for all regulatory, municipal

and other impacted agencies Coordinate all liaison and communication

activities with agencies Address requests from other agencies for

sending liaison personnel to the site Coordinate with Liaison Officer Provide legal counsel advice and

recommendations to Corporate Response Team

Corporate Emergency Response Plan Section 5: Public Safety & Media


5 PUBLIC & MEDIA

5 . 1 N O T I F I C A T I O N O F N E X T O F K I N The Incident Commander/Emergency Manager shall ensure that next of kin of the deceased or seriously injured be notified as soon as possible.

Company and Contract Employees

For serious injury or death of a company or contract employee, notification should be made in person by the police, as they have been fully trained to handle these emotional and stressful situations. Whenever possible, the police should be accompanied by a Synenco representative familiar to the victim’s family. In cases where the victim's family are remote from the operations this may have to be done by the police alone. Advice and assistance can be arranged through the Incident Commander.

Only the Incident Commander/Emergency Manager can authorize the release of any casualty’s name and only after notification of the family. Fatalities or serious injuries should be reported to the proper authorities but otherwise not discussed. Personnel should use caution when making such reports over radios, cell phones, etc. Where possible, use land lines.

The Operations Section Chief will obtain names of all witnesses to the accident and note any information, which may assist in obtaining written statements from witnesses. The Operations Section Chief will document all valuables belonging to the deceased before turning them over to the Medical Examiner. A signed receipt should be obtained.

RCMP, Medical Examiner, Workplace Health and Safety, and Synenco Representatives will travel to the site to meet with the Operations Section Chief and witnesses. All materials and equipment involved in a fatal accident are to remain untouched until cleared for use by the Operations Section Chief and police. Contractor Employees (Special Considerations)

If a contract employee is injured, the Emergency Manager should inform the contractor’s head office of the incident, and ask that they notify the next of kin and inform Synenco when this has been completed.

Although by contract Synenco may not be liable, the media will emphasize the company in any media coverage and will attempt to obtain information from Synenco representatives. Caution must be exercised to ensure that any actions or statements by company representatives do not consist, in whole or in part, of an opinion as to the cause of the incident. Facts, which were personally observed by the individual, rather than heard second hand, are all that should be discussed. It should be left to the legal system to determine responsibility. If a contractor is involved in an emergency, the contractor’s supervisor should contact the contractor’s office.


Section 5: Public Safety & Media


5 . 2 C R I S I S C O M M U N I C A T I O N S N E W S M E D I A

Synenco acknowledges the public’s need to be informed and will ensure that information provided to the media and the public is complete, factual, and prompt within the bounds of safety and practicality. All media inquiries should be referred to the Corporate Spokesperson. Depending on the scope of the emergency, the Incident Commander may decide to activate the Information Officer, who will act as Corporate Spokesperson, assuming the Incident Commander’s media and public communications duties. The Corporate Spokesperson will activate Synenco’s Crisis Communications Plan. The Corporate Spokesperson will ensure that all media releases are coordinated with the EUB and the local authority. The Corporate Spokesperson should also consider coordination with other agencies, such as the Regional Health Authority and RCMP, depending on the specifics of the incident and the nature of the media release.

M E D I A I N T E R V I E W S

If approached by the media at the emergency site for an interview, refer the media to the Corporate Spokesperson. If authorized by Corporate Spokesperson to issue a preliminary statement, refer to the guide provided to help prepare the initial statement. Tell the truth but do not speculate or provide off-the-record statements. The Corporate Spokesperson may prepare a Preliminary Media Statement to be used by the Operations Section Chief. However, media enquiries should be directed to the Corporate Spokesperson. Advise the media that Synenco Energy Inc. representatives will address their needs on an ongoing basis as the situation develops.

All media releases involving regulated facilities must be coordinated with the EUB to ensure consistency.

M E D I A A C C E S S T O E M E R G E N C Y S I T E

Unless authorized by the Operations Section Chief and Incident Commander, media should not be allowed on-site. This is to ensure the safety of everyone. No objection should be made to the media filming or photographing the event if they do so in a safe place, off the property.

Things to Consider (Corporate Spokesperson)

To enhance Synenco’s effectiveness in providing information and its working relationship with the media, the following questions should be asked by the Corporate Spokesperson during an emergency:

• Should a formal news conference be considered? • If so, where and when should it be held? • How will the various news media outlets be notified of the incident? • What are the deadlines the reporter(s) are working against? • How will requests for follow-up information be handled? • Is there a list of reporters or crews on the scene? • How much access can be safely provided to an incident site? • What are the requirements for the different media (television, radio, newspapers, etc.)? • How can Synenco work with the media to improve communication with the general public? • What steps can be taken to deal with an uncooperative reporter?



"DO" In advance (if possible):

• Designate a Corporate Spokesperson (someone who will be available and accessible at all times)

• Determine if there is another person in the field that may provide assistance for the local media requirements

• Have the major newsroom telephone and fax numbers on file for immediate reference

When being interviewed:

• Provide straightforward, accurate and up-to-date information • Provide consistent information to all media representatives • Act as quickly as possible if general public safety is involved • Assume the conversation is being recorded if the interview is over the telephone • Take charge of the situation

"DO NOT" When working with the media do not place Synenco at risk by:

• Misleading the media • Staging a situation for the benefit of the cameras • Speculating • Allowing the media to jeopardize your safety or their own • Assuming that reporters know your business, even if it is routine to you and your staff • Assuming anything is "OFF THE RECORD"

"Media Needs to Know"

To better prepare yourself and the media in an emergency situation, the following is a list of information reporters may require:

• An emergency telephone number and name of a contact person (24 hours) • The nature and extent of the problem • A description of the emergency measures taken by the company, outlining: Who, What,

When, Where and Why? • An indication of whether public safety is being threatened • What, if any, evacuation procedures are being activated • How the media will be notified when the "All Clear" decision has been made • The number of persons injured or involved in the incident • Where the injured were taken • Access routes to the general area (if at all possible) and directions to the incident site • An explanation of the materials, equipment, suppliers, and/or other vendors involved • When the next briefing is scheduled


Section 5: Public Safety & Media


H O W T O P R E P A R E A P R E L I M I N A R Y S T A T E M E N T

This verbal or written statement is the initial information given to the media by the Incident Commander or Corporate Spokesperson. The preliminary statement should contain:

Nature of Emergency: General description of what happened. Do not give an opinion of the cause. Do not speculate. Use non-technical language.

Where, When: Location of the site in relation to the nearest major centre and the time the incident began.

Injuries/Fatalities/Damage: No opinions should be given as to the extent of damage or injuries. State the number of people receiving treatment. No names are to be released until permission has been granted by the next-of-kin.

Status: Indicate the nature of the situation. Include what is being done and by whom.

When to Expect More Information: The Incident Commander or designated Corporate Spokesperson will issue further information to the media.

A SAMPLE PRELIMINARY MEDIA RELEASE FOLLOWS.



5 . 3 P R E L I M I N A R Y M E D I A R E L E A S E

Date

Time of Media Release

At (time) , (date) , an (type of incident)

occurred at Synenco’s site, located kilometres (N, S, E, W)

of . Presently are being treated for

injuries. Names and conditions of the injured have not been released.

The site has been shut down and Synenco is directing emergency

procedures at this time. The cause of the (type of incident) is not yet

known and no estimate of damage is available. The Management of Synenco Energy Inc. will

issue more information, as it becomes available.

Contact: Synenco Resources at .*

*Note: If the release of a preliminary media statement is required at the local level, the Incident Commander should approve and send it to the Operations Section Chief.

Corporate Emergency Response Plan Section 6: Post Incident Procedures


6 POST INCIDENT PROCEDURES

6 . 1 D O W N G R A D I N G E M E R G E N C Y L E V E L S After the emergency situation has been brought under control, Synenco’s Operations Section Chief and Incident Commander, in consultation with the appropriate government agencies, will assess the situation and determine when the emergency can be declared over and response activities terminated.

Synenco’s Operations Section Chief can downgrade a Level 1 Emergency and declare the “All Clear”. However, only the Incident Commander in consultation with the appropriate regulatory agencies can downgrade Level 2 or 3 Emergencies.

The Incident Commander will ensure that residents, stakeholders, or any other parties that Synenco has notified during the incident are re-notified and told that the emergency has been downgraded or resolved and that the “All Clear” has been given.

Once the emergency has been declared over, work can begin to return operations to normal. The Incident Commander and Operations Section Chief will:

• Check any residences within a sour gas Emergency Hazard Area, using Synenco personnel equipped with air quality monitors and SCBA. The resident should be present but should not enter the building until the inspection is complete

• Appoint a Synenco representative as the on-going contact for persons directly affected by the emergency

• Manage outstanding matters related to any displaced residents, employees or contractors directly involved with the emergency response

• Appoint or maintain the Logistics/Agency Liaison function to act as the on-going Synenco liaison with government agencies

• Ensure that all data collection and investigations required for internal review purposes, the police, government agencies, and insurance adjusters are completed. Until these are completed, the incident site should not be disturbed

• Prepare reports and analyses to assess the overall effectiveness of the response, the sequence of events causing the incident, and potential improvements to Synenco’s overall emergency preparedness

• Continue on-going monitoring required to assess environmental or health effects

6 . 2 C R I T I C A L I N C I D E N T S T R E S S D E B R I E F I N G At the conclusion of the emergency, the Operations Section Chief and Incident Commander will assess the need for Critical Incident Stress debriefing for any Synenco emergency responders and their families. Symptoms of trauma include severe agitation, emotional upset and other signs of stress, such as inability to sleep.

The Incident Commander is encouraged to contact professional counselling services to provide Critical Incident Stress counselling ASAP


Section 6: Post Incident Procedures


6 . 3 R E S I D E N T C O N C E R N S A N D C O M P E N S A T I O N The Incident Commander will ensure all resident safety issues and concerns are addressed. Company representatives will visit each residence and business affected by the incident within five working days of the emergency being resolved to explain what happened and determine whether there are any outstanding issues to be addressed.

The Incident Commander will work with Corporate Support to provide compensation payments to area residents for accommodation, meals and other out-of-pocket expenses incurred during the emergency as quickly as possible. Other claims by parties affected by the incident will be directed to the Incident Commander, Legal Counsel and the Accounting Group for settlement.

6 . 4 I N C I D E N T D E B R I E F I N G A N D R E P O R T I N G The Incident Commander should attempt to hold a debriefing meeting within two days of the emergency being resolved. Attendees will include the Incident Commander, the Operations Section Chief (in person or by telephone), the Safety Officer and the involved Calgary Emergency Operations Centre personnel. The objective will be to identify all the outstanding matters related to the incident and develop a schedule for next steps. The Incident Commander and the Operations Chief will hold follow-up discussions with all emergency responders and support personnel.

The Incident Commander will act as or appoint an independent Project Manager to oversee all post-incident activities. The roles and responsibilities of the Project Manager will be reviewed with Legal Counsel before the appointment. The Project Manager’s duties will include the preparation of a post-incident report. This report will be for internal purposes only. The debriefing report should address the following items:

• The incident and the sequence of events leading to resolution of the emergency • Details of the response and recovery efforts • Results of air, soil, or water quality monitoring programs in place during the incident • The incident site rehabilitation program and timing • A root cause analysis of the incident, if necessary • Reviews of all documentation assembled during the incident • Recommendations to prevent or mitigate future incidents • Changes required in the corporate or site specific emergency response plans to improve

overall emergency preparedness • Any additional training of personnel required to improve response capability

The report should be reviewed and approved by Synenco’s Legal Counsel. Parts of this report may be used as the basis of reports to government departments or regulatory agencies. The Incident Commander will be responsible for ensuring that required reports are filed with the regulating agencies on a timely basis.



6 . 5 P O S T I N C I D E N T R E V I E W Once the incident has been resolved a review of all Level 2 or Level 3 events will be conducted and an Operator Incident Summary provided to the EUB within 30 days. The purpose of the review is to identify strengths or weaknesses for plan improvements. It should focus on the effectiveness of the Emergency Response Plan and the company’s ability to implement described procedures. Key considerations are:

• Cause of the incident • Whether adequate resources were available for response activities • Whether personnel were properly trained and responded in an effective and timely manner

according to defined procedures • Areas for improvement to improve response capabilities

Representatives from Synenco, regulatory agencies, service companies and members of the public involved in the incident should be asked to participate in the review.

Operator Incident Summary

The Operator Incident Summary should be structured as indicated below, with the details outlined included as appropriate. The EUB requires two copies. If the operator does not address all requested information, the team coordinator will request a revised report from the operator through written correspondence.

1. Executive Summary • Incident Location; map of the area, including the unique well identifier, if applicable • Occurrence date and time • Duration of the incident • Contractor(s), if applicable • Summary of events • Estimated cost of the incident and control • Type and volume of lost production

2. Recommendations • Actions to improve existing operations • Actions to prevent future occurrences • Actions to inform affected public of outcomes and findings

3. Background to the Incident • Operator history in the area • Details of any previous nearby incidents • Summary and assessment of conditions and events immediately preceding the

incident • Copy of the specific ERPs, if in effect, or the corporate level Emergency Response

Plan, with comment on how well the plan(s) worked or where improvements could be made


Section 6: Post Incident Procedures


4. Description of the Incident • Summary of the event • Details of internal and external notification • Response and control measures • Details of any monitoring programs (air, water, soils,) including their results • Security and safety measures for the site and potentially affected area • Use of contractors • Communications program and media involvement, including an assessment of their

effectiveness, what worked well, and where improvements can be made • Actual or suspected case, the rational used to determine the cause, and if applicable,

the progression from a kick to a blow to a blowout

5. Copy of the drilling plan (if applicable, including an overview of well geology) relative to the well in question. Also required is a summary sheet of well data, such as: • STICK diagram • Mud weight at the time of incident • Formation name, depth, and pressure • H2S content • Reservoir releases (gas, oil, condensate, water) and flow rates • Initial release point at surface • Release geometry (horizontal, vertical, diffused, etc.) • Restricted (valve partially closed, etc.) or unrestricted flow • Details of any relief wells • List of equipment losses

6. Description of all potential impacts and steps taken during the incident to monitor and minimize the effects on: • Public • Workers • Environment • Animals (domestic and wildlife)

7. Copy of appropriate maintenance and operating programs related to the incident or sufficiently detailed description (e.g. SCADA systems, pipeline corrosion program, ESD valve operating conditions and maintenance programs, tour reports, drilling recorder and mud volume information, blowout preventer test and inspection report, employee certifications).

8. All third-party analyses of any pipeline or equipment failures (e.g. metallurgical reports), if applicable

9. Copy of personnel statements, if available

10. Conclusions respecting the incident, with emphasis on: • How the knowledge gained from this incident will be shared with other operators • Timeline to implement actions, including measurement points that will be used to

ensure actions are followed up, resulting in lasting improvement.



The information contained in your report may be the subject of a request for information pursuant to the Freedom of Information and Protection of Privacy Act (FOIP). Please identify those portions of your report that you believe contain confidential information and explain, within the report, why you believe the information to be confidential.

Incident Records Management

• The Incident Commander and the Operations Section Chief will collect all documentation from all field, contract services and corporate response personnel

• Photograph and video tape as much information as possible • Ensure all statements, time and event logs, forms, etc. are indexed and retained. They

must be available for the EUB if requested.

Corporate Emergency Response Plan Section 7: Key Contacts


7 KEY CONTACTS

7 . 1 S Y N E N C O C O M P A N Y C O N T A C T S

Field Response Team Call Down List

Name Title Office Cell

Incident Commander Upstream Operations

Chris Yellowega VP Upstream Operations TBD Darrell Knister GM Bitumen Production TBD Warren Borysuk GM Operations Support TBD Michael De Carlo GM Mining TBD Dave Steedsman Mgr Mine Maintenance TBD Field Response Team Section Chiefs (Upstream) Doug Kijewski Commissioning General Manager TBD Doug Karmen Mgr Geology TBD Dave Leslie Mgr Mine Engineering TBD Incident Commander Downstream (Upgrader) Kent Hicks VP Downstream Operations TBD

Doug Colborne Engineering Manager Downstream Operations TBD

Field Response Team Section Chiefs (Downstream) Byron Climenhaga Process Automation Manager TBD John Fredine Operations Manager, Utilities TBD Dan Marcial Gasifications Operations TBD Liam O’Connell Project Manager, DRU and VDU TBD Grant MacDonald Downstream Completions Manager TBD Brad Walker HSE Manager TBD

Corporate Response Team Call Down List

Name Title Office Cell

Emergency Manager

VP/EVP representing the Operation Corporate Response Team Leads John Retallack General Manager, HSE 403-451-5246 Kendal Dilling General Manager, Environment 403-451-5229 Patti McCunn-Miller Corporate Officer 403-451-5188 Jeremy Hrdlicka Environment Rob Kearley Human Resources 403-451-5234 Suzi Sethi Legal 403-451-4595 Scott Finlayson Security


Section 7: Key Contacts


CRISIS COMMUNICATIONS SUPPORT

Crisis Communications Consultants Phone Fax TBD

News Release Distribution

TBD

Media Monitoring

TBD

EUB Communications

Tom Neufeld (Manager) 403-297-8565 403-297-3757 Bob Curran 403-297-3392 Davis Sheremata 403-297-2552 Darin Barter 403-297-4116

EMERGENCY PLANNING SUPPORT

Consultants Office Residence Cell Fax

Emergency Planning – John Hemstock 403-262-3335 403-252-6630 403-861-0434

Emergency Planning - Paul Harris 403-261-3071 403-254-8363 403-669-0588

Emergency Planning – Mike Kennedy 403-262-7942 403-209-2981

403-262-5743



7 . 2 G O V E R N M E N T C O N T A C T S

Resource Area Location Office Phone Fax

All Areas Calgary 403-297-8311 403- 297-7336

Edmonton St Albert Field Centre 780-460-3800 780-460-3802

Fort McMurray Fort McMurray 780-743-7214 780-743-7141 EUB

Mine site Bonnyville Field Centre 780-826-5352 780-826-2366

Sturgeon County

24 Hour Emergency Number 911 (When calling from cell phone ask for Parkland County Emergency Call Centre, which serves Sturgeon County)

Manager of Emergency Services & Fire Chief

Bart Clark

E-mail Address [email protected] Main Office Telephone 780- 939-4321 Main Office Fax 780-939-3003 Radio County has a designated frequency reserved for its own

use Location 9613 - 100 Street, Morinville, AB T8R 1L9 Emergency Operations Centre

Sturgeon County Office – not for petroleum company use.

Public Information Officer A name would be provided to Synenco at time that the County emergency response plan is activated

Resident Registration Centre Pre-designated centres are available depending on the type of emergency. If the County is available at the time of an emergency, they may be able to assist Synenco in opening and operating

Roadblocks County has roadblock equipment and may assist if requested. All dependant on County resources at the time

Reaction to public reporting of a problem

County has ERPs for all area operators. County also has an UPDATELINE (1-866-653-9959), which the public can call to find out industrial activity in the county and an NR CAER call out system which can be used to notify residents of a more serious incident in the area. These information services are coordinated by Bart Clark.

Web Page Address www.sturgeoncounty.ab.ca




Regional Municipality of Wood Buffalo

Director of Emergency Management Fred Baehl Direct Line: 780-799-8055

Main Office Telephone Emergency Management - Kelly Lyons 780-799-8085

24 Hour Emergency Number Contact 780-799-8085. After hours voice mail will give out the Fire Department Dispatch number 780-743-7061.

Main Office Fax 780-799-8050 E-mail Address [email protected]

Radio

Central frequency for 911 centre is available, however, the RM will not disclose the frequency as they would need to keep lines of communication open during an emergency.

Location 9909 Franklin Avenue, Fort McMurray, AB T9H 2K4

Resident Registration Centre Pre-designated centres have been set up throughout the area. The RM would assist petroleum company in opening and operating.

Public Information Officer

A person from the Crisis Communication Team would be designated at time of an emergency and name would be provided to the petroleum company involved when the RM Emergency Response Plan is activated.

Roadblocks Public works and RCMP would be dispatched at time of request by the Regional Emergency Operations Centre (REOC).

Reaction to public reporting of a problem

The RM has emergency response numbers and contact information for petroleum operators in the area.

Web Page Address www.woodbuffalo.ab.ca

Government Agencies Agency Area Location Telephone Fax

Alberta Environment All Areas Edmonton 1-800-222-6514

24 hour reporting

All Areas Province Wide 24 Hour Reporting 1-866-415-8690

Workplace Health and Safety

Fort McMurray Fort McMurray Office .

780-743-7214

Edmonton Southeast Region Alberta Sustainable Resource Development Fort McMurray Northeast Region

780-944-0313 780-427-4407



Regional Health Authorities

Location Health Authority Telephone Fax

Edmonton Capital Health 780-407-1000 780 408-LINK (5465)

780-407-7481

Fort McMurray Northern Lights Health Region

780-791-6161 780-791-6029

7 . 3 E M E R G E N C Y S E R V I C E S

RCMP (911)

Area Detachment Location Telephone

All Edmonton (Division Headquarters) 780-412-5424

Edmonton Upgrader location Fort Saskatchewan 780-992-6100

Fort McMurray mine & extraction location Fort McMurray 780-799-8850

Fire (Contact local Municipal Disaster Services - Section 7.2)

Ambulance

S T A R S

EMERGENCY LINK CENTRE

Phone 1-888-888-4567 Cell *4567

7 . 4 M U T U A L A I D G R O U P - N R C A E R

Edmonton Upgrader Fort Saskatchewan 780-424-0162




7 . 5 I N D U S T R Y S U P P O R T S E R V I C E S

Safety Companies United Safety Ltd. 1-800-432-1809Firemaster Oilfield Services Inc. 1-877-342-3473

Flint Safety Services Ltd.

LloydminsterRed Deer

WhitecourtGrande Prairie

Sherwood Park

780-875-1885403-342-8050780-778-7516780-402-7266780-416-6266

HSE Integrated Limited Calgary

Red DeerEdmonton

403-266-18331-888-346-82601-888-316-7777

Slave Safety Supply Ltd. 1-888-849-8088Key Safety Services Inc. 1-866-347-3911IROC Systems Corp. 1-877-346-9710Mid-West Safety 1-800-346-9744Safety Boss Inc. 1-800-882-4967SDS Consulting Corporation Calgary 403-221-8077Tallrig International Inc. Lloydminster 780-808-5311

Fire and H2S Services FirePower Oilfield Firefighting Ltd. 1-800-463-3187Firemaster Oilfield Services Inc. 1-877-342-3473Key Safety Services Inc. 1-866-347-3911Safety Boss Inc. 1-800-882-4967Total Control Energy Services 1-800-379-9493

Helicopters Northern Cariboo Air 24 Hours 403-717-1800

Valley “B” Aviation Manning

Dan Hunter - 24 Hour Cellular

780-836-4309780-836-5554

Airborne Energy Solutions 1-888-496-3222

Canadian Helicopters

Main On-Call #Calgary

Grande PrairieHigh Level

Lac La Biche

780-429-6900403-735-5914780-532-2047780-926-2686780-623-2109

Delta Helicopter Ltd. 24 Hour Dispatch 1-800-665-3564



Helicopters

Highland Helicopters Ltd. Grande Prairie Whitecourt

780-539-3112780-778-4246

Highwood Helicopters 24 Hour Dispatch (Okotoks) 403-217-2278Rilpa Enterprises Ltd. Calgary 403-275-3035

Taiga Helicopters Ltd. 24 Hour Toll Free Whitecourt

1-800-651-6323780-778-3674

Air Monitoring

HSE Integrated Limited Calgary

Red Deer Edmonton

403-266-18331-888-346-82601-888-316-7777

Safety Boss Inc. 1-800-882-4967A.I.R. Monitors Inc. Red Deer 403-350-1181IROC Systems Corp. Dispatch 1-877-346-9710AirAlert Monitoring Red Deer 403-391-6197Firemaster Oilfield Services Inc. 1-877-342-3473Key Safety Services Inc. 1-866-347-3911Promet Environmental Services 1-877-577-6638Total Control Energy Services 1-800-379-9493

Railway Emergency Service

Canadian National Railways - Nation-Wide Communication Centre 24 hours 1-800-465-9239

Canadian Pacific Railways -Emergency Line 24 hours 1-800-795-7851

Telephone Emergency Services

Telus Operator Assistance Dial 0

In an Emergency, if a residential or non-switchboard telephone number is busy a Telus Operator would be able to interrupt the call and advise the resident that Synenco was trying to contact them.

Buried Pipeline/Power Line Services ATCO Electric 24 hr Emergency 1-800-668-5506Alberta One-Call - Buried Pipeline 24 hr Emergency 1-800-242-3447Fortis Alberta 24 hr Emergency 403-310-9473EPCOR Utilities 24 hr Emergency 403-310-4300




Snubbing Services

High Arctic Energy Services Limited Partnership

Toll Free 310-SNUB 310-76821-800-668-7143

Key Safety Services Inc. 1-866-347-3911Live Well Service 1-800-232-7219

Corporate Emergency Response Plan Section 8: Forms


8 FORMS 8 . 1 I N I T I A L E M E R G E N C Y R E P O R T F O R M

Date: Time Of Call: Time Of Incident:

Caller’s Name: Caller’s Phone #:

Caller’s Present Location:

What is the location of the incident?

What is the nature of the incident? (If Known):

Gas Release οYes οNo

Spill οYes οNo

Facility Fire / Explosion or Forest Fire οYes οNo

Vehicle Accident οYes οNo

Other:

Is there a detectable release or odour? οYes οNo Describe Signs Of Release:

Are there any injuries:

Explain:

Are any people in immediate danger? οYes οNo How many?

EMERGENCY ALBERTA OTHERHave You Contacted YES NO RCMP ο ο Ambulance ο ο Others? ο ο

YES NO EUB ο ο County ο ο Environ. ο ο Others? ο ο

What Has Happened? Wind direction Wind Speed Reported By:

Assigned Emergency Level:

SYNENCO PERSONNEL CONTACTED:

1ST Person: _______________________ Phone #: _______________TIME _______ AM/PM IN ο OUT ο

2nd Person: _______________________ Phone #: _______________TIME _______ AM/PM IN ο OUT ο

3rd Person: _______________________ Phone #: _______________TIME _______ AM/PM IN ο OUT ο

4th Person: _______________________ Phone #: _______________TIME _______ AM/PM IN ο OUT ο

5th Person: _______________________ Phone #: _______________TIME _______ AM/PM IN ο OUT ο


Section 8: Forms


8 . 2 E M E R G E N C Y A C T I O N S L O G Date: Time: Your Name:

TIME CALL: To: From: Event / Action Log:



8 . 3 M O N I T O R I N G R E C O R D

H2S SO2 L.E.L. Page ____ of ____

Date: Time: Reading: Location:


Section 8: Forms


8 . 4 R O A D B L O C K C H E C K P O I N T R E C O R D Prepared by: Checkpoint Number: Date:

Vehicle Type & License Plate #

Name of Driver Number of Passengers

Time Entering Isolation

Area

Time Exiting Isolation Area

Remarks



8 . 5 T E L E P H O N E T H R E A T R E P O R T

WHEN A THREAT IS RECEIVED: Listen. Be calm and courteous. Do not interrupt the caller. Obtain as much information as you can. Notify Building Security or Police. QUESTIONS TO ASK: When did / will this happen? What does it look like? (if a bomb threat) Where are you calling from? What is your name? EXACT WORDING OF THREAT: (If possible, have caller REPEAT to avoid recording a mistake in message)

IDENTIFYING CHARACTERISTICS: Sex: Estimated Age: Accent (English, French, Etc):

Voice (loud, soft, etc): Speech (fast, slow, etc):

Diction (good, nasal, lisp, etc):

Manner (calm, emotional, vulgar, etc):

Background Noises:

Voice was familiar (specify):

Caller was familiar with area:

THREAT RECIPIENT’S PARTICULARS Name

Person to contact: POLICE Telephone: INCIDENT COMMANDER Telephone: Recorded Data: Date:

Time □ am □ pm Duration of Call



8 . 6 D A I L Y E X P E N S E F O R M ( R E S P O N D E R S )

Name: Date _____________

Mailing Address:

Phone (Residence):

EXPENSES (please attach receipts)

Accommodation (if not pre-arranged by company): $ (total all receipts including tax)

Meals (if not pre-arranged by company) $ (total all receipts including tax)

Transportation ( kilometres at $ per km)$ (total all receipts including tax)

Other Reasonable Daily Expenses

$ (total all receipts including tax)



$ TOTAL

PLEASE ATTACH RECEIPTS AND FORWARD TO: SYNENCO ENERGY INC.

Submitted by (Signature): Print Name:



8 . 7 C O M P E N S A T I O N F O R M

Name: Date _____________

Name of Person Claiming Compensation______________________________________________________

Mailing Address:

Phone (Residence):

EXPENSES (please attach receipts)

Description_________________________________________ $ (total all receipts including tax)





$ TOTAL

Status: Paid Requires Payment

Notes__________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

PLEASE ATTACH RECEIPTS AND FORWARD TO: SYNENCO ENERGY INC.

Submitted by (Signature): Print Name:



8 . 8 E V E N T A C T I O N S L O G ( R E C O R D S T A T U S O F E M E R G E N C Y A C T I O N L O G A C T I O N S )

Date: Time: Your Name:

TIME CALL: To: From: Event / Action Log:

appendix 5: emergency response plan - alberta · 2016-09-21 · corporate emergency response plan...

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