workshop-scott weersing-key ingredients to a performance improvement partnership
DESCRIPTION
There are four key ingredients that you should have in place for a performance improvement project to improve business results. Scott Weersing discusses how to identify these four key ingredients, and overcoming a missing element. By reviewing examples of previous performance improvement projects that were missing one or more ingredients, Weersing discusses how those missing pieces were solved, and proposes new ways in improving the outcome and achieving performance improvement project success.TRANSCRIPT
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Training Industry Conference, May 2014
Key Ingredients to a Performance Improvement
Partnership
The Missing Ingredient
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Who We Are: Amerigroup
• We have 17 years of experience providing access to health care, focusing solely on federal and state programs, to help those who just need a little help
• We’re one of the first companies to integrate coordination of physical, behavioral and social needs while emphasizing community-based care
• We were acquired by WellPoint, Inc., and now operate as part of its Government Business Division (GBD)
• We are now part of the largest provider of solutions to public health care programs, covering more than 4.3 million members across 19 states
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Introduction
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Objectives
Participants will be able to recall key ingredients to a performance improvement partnership.
Participants will be able to recognize when an ingredient is missing.
Participants will recall strategies to overcome missing ingredients
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Performance Improvement
What is it?
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Performance Improvement
“The systematic practice of improving performance of people in organizations through analysis, interventions, and evaluation.”
- James Pershing, 2006, Handbook of Human Performance Technology
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Partnership
What is it?
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Partnership
We strive to build productive relationships with our business partners to help them execute their goals.
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Why are These Important?
Lessons learned
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First Ingredient
Clear measures of current state
Able to describe future state
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Strategies
Ask the right questions
Find the right metrics
Develop metrics
Use a magic wand
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Second Ingredient
Readiness and resources to engage
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Strategies
Ask about other projects
Propose a better time
Review the budget
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Third Ingredient
Willing to partner in analysis and solutions
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Strategies
Ask, what is my role?
Teach a person to fish
Review goals
Ask for a project manager
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Fourth Ingredient
Open to other solutions besides training
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Strategies
Ask about previous training solutions
Explain the cost of training
Share a success story
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Once Upon a Time
Scenario
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Your Turn
• Work in a group
• Introduce yourself
• Identify what is missing
• Propose a way to overcome missing ingredient
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Scenario 2
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Scenario 3
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Scenario 4
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Scenario 4
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Scenario 5
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Summary
Measures and future state
Resources
Partner
Open to other solutions
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