Employee Related Expense

Mainframe

Open Systems

Storage

Staff

Applications

Consumer Lending

Credit Card Services

Consumer Banking

Mortgage Lending

Commercial Banking

Custody

Investment Banking

Treasury Operations

Wealth Mamagement

Internal, Administration, & Shared Services

Consumer Lending

Credit Card Services

Consumer Banking

Hardware Related Expense

Software Related Expense

Network Telecomm-unication Expenses

Materials and Supplies

Travel and Related

Expenses

Training and Development

Indirect Cost

Mortgage Lending

Commercial Banking

Custody

Investment Banking

Treasury Operations

Wealth Mamagement

Internal, Administration, & Shared Services

COST POOL

CO

ST

PO

OL

CA

TE

GO

RIE

S

RESOURCE DATA CATEGORIES

USAGE (TRANSACTION

ACTIVITY)USERS’ UNITS OF

MEASURE

COST POOL / RESOURCE DATA=

COST PER BILLABLE UNIT

COST PER BILLABLE UNIT X

TRANSACTION ACTIVITY=

COST OF USAGE

COST OF USAGE/

USER’S UNIT(S) OF MEASURE

=COST PER UNIT OF

MEASURE

DESIGN DELIVERABLES AT WORK; ITCC COST MODEL

I.T. RESOURCE COSTING

USER’S GROSS USAGE COST (CHARGEBACK)

USER-DEFINED UNIT COST

DESIGN DELIVERABLES AT

WORK

ITCC IMPLEMENTATION PROCESS STEP 3

RESOURCE DATA CAPTURE PROCESS; ITCC IMPLEMENTATION PROCESS STEP 2

ITCC IMPLEMENTATION PROCESS STEP 2