Windows 10 Upgrade – Preparation

The upgrade to Windows 10 will completely wipe everything on your local device so you need to

ensure that everything is backed up before your machine is upgraded. It is your responsibility to

ensure this is done BEFORE your upgrade as the staff performing the upgrade will not be able to do

it for you.

Desktop and Laptop Users

Backing up your data

Desktop / C: drive / Music / Pictures / Videos / Downloads

Ensure that any work you have saved in the following areas and wish to keep:

• Desktop

• C: drive

• D: drive - if you have one

• Music folder

• Pictures folder

• Videos folder

• Downloads folder

is backed up (copied) to either a network drive (H: drive) or external media (USB). For

large video or picture files, external media rather than your H: drive would be more

appropriate.

You can make sure that your backup has been successful by logging in on a different computer and

checking that you can access your files from there

If you need help completing this, please contact the IT Helpline on 4646 or at

IT.Helpline@mmu.ac.uk

Web Brower Favourites / Bookmarks

Google Chrome Bookmarks

You will need to back up any Google Chrome Bookmarks to your H: drive or removable USB drive.

For guidance on how to complete this, please see the Google support pages at

https://support.google.com/chrome/answer/96816?hl=en-GB and follow the “Move bookmarks to

another browser” section

Firefox Bookmarks

You will need to back up any Firefox Bookmarks to your H: drive or removable USB drive. For

guidance on how to complete this, please see the Firefox support pages at

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Internet Explorer Favourites

Internet Explorer Favourites are stored on your H: drive so you do not need to do anything with

these

OneNote

Ensure you are aware of the location of any OneNote files you access. You can check this by opening

OneNote and going to File / Info.

Files on OneDrive or shared with you will have a location that starts:

https://stummuac-my.sharepoint.com/personal/staff ID number_ad_mmu_ac_uk

Files stored on your H: drive will start:

\\staffhome\staff_home0\

Provided your OneNote files are not stored locally on your C: drive they will remain unaltered by the

upgrade

You can make sure that you know the locations of your OneNote files by logging in on a different

computer and checking that you can access your files from there

If you are unsure about the location or access to an OneNote file, please contact the IT Helpline on

4646 or at IT.Helpline@mmu.ac.uk

Sticky Notes

If you use the Sticky Note application take a note of any information you have saved – create a page

in OneNote or a Word document for example. Please note that Microsoft have removed the Sticky

Note application from Windows 10 so it will not be available after the upgrade

Other Software

If you have additional software installed that may store data locally on your device, please ensure

you have completed any backup of the data that may be required

If you need help completing this, please contact the IT Helpline on 4646 or at

IT.Helpline@mmu.ac.uk

Laptop Users Only

Syncing your H: drive

Your home area (H: drive) is available offline, so you can still have access to a copy of your H: drive

files when you are disconnected from the MMU network.

Before your device is upgraded you need to ensure that a full H: drive sync has successfully

completed so that any locally made changes are copied back to the network – if there are any errors

or issues these will need to be resolved before the upgrade process begins

To check your H: drive sync status you need to access the Sync Center which can be done in two

ways:

The Sync Center can be accessed from the ‘notification area’ on the taskbar

The Sync Centre can also be accessed by searching for “sync” in the Start Search box

The Sync Centre shows you when your last sync was and whether there are any conflicts or errors

that need to be resolved. You need to ensure that you have synced and resolved conflicts before

your upgrade.

Select the “View sync conflicts” to see if there are any errors that need resolving for example if there

are two versions of a file, one that has been edited logged in to the network and the other edited

disconnected.

To resolve any errors right-click the file to see options to resolve the conflict.

If you need help checking your H: drive sync status please contact the IT Helpline on 4646 or at

IT.Helpline@mmu.ac.uk

After the Windows 10 Upgrade

Desktop and Laptop Users

Email

While connected to the MMU network, launch Outlook so the system can set up your account “for

the first time”.

You will need to reset up your email signature within Outlook – you can copy it from a sent item that

included your signature.

For guidance on how to set up a signature, please follow the guidance at

https://support.office.com/en-us/article/create-and-add-a-signature-to-messages-8ee5d4f4-68fd-

464a-a1c1-0e1c80bb27f2

Web Brower Favourites / Bookmarks

Google Chrome Bookmarks

You will need to import any exported Google Chrome Bookmarks that you had previously saved. For

guidance on how to complete this, please see the Google support pages at

https://support.google.com/chrome/answer/96816?hl=en-GB and follow the “Add bookmarks to

Chrome” section

Firefox Bookmarks

You will need to import any exported Firefox Bookmarks that you had previously saved. For guidance

on how to complete this, please see the Firefox support pages at https://support.mozilla.org/en-

US/kb/import-bookmarks-html-file

Internet Explorer Favourites

Internet Explorer Favourites are stored on your H: drive so you do not need to do anything with

these

OneNote

After the upgrade you should be able to access any OneNote files that are stored online by opening

OneNote and going to:

File / Open / Recent Notebook

File / Open / OneDrive – MMU (files stored on your OneDrive)

File / Open / Other Web Locations (files shared with you)

File / Open / Computer (files stored on your H: drive or R: drive)

For some OneNote files it may be easier to open them with OneNote online

OneDrive

If you use a synced version of OneDrive you will need to set up the local OneDrive client – launch

OneDrive for Business from the Start menu and it should automatically complete the set up process

and start pulling down your files.

Laptop Users Only

H Drive sync

Before you can access your H: drive files away from the MMU network you have to complete a full

H: drive sync so that your files are available locally on your laptop. Connect your laptop to the MMU

network, go to the Sync centre and check on the status of your H: drive sync, it should start

automatically after a while, but you can force a sync:

Open the Sync Centre, on the “View sync partnerships” screen right-click the progress bar and select

“Sync offline files”.