whole of practice seminar how do you feel? relaxed, stress free and ready to grasp tomorrow with a...
TRANSCRIPT
WHOLE OF PRACTICE SEMINAR
How do you feel?Relaxed, stress free and ready to grasp
tomorrow with a smile?
COMMUNICATION• So many ways to communicate
Email• From:
Sent: Friday, 6 June 2014 2:15 PMTo: zimendo_receptionSubject: Re: Contact us message
• • Hi XXXX• Thanks very much. • Will you be able to guide me how much I can expect
for the reimbursement from Medicare and Medibank Private. If you can give me the item codes, I can also speak to Medibank Private.
• Secondly, I have taken an appointment for Tuesday 17th June in the afternoon for consultation.
• I take medications for Blood Pressure, Blood Thinners and Cholestrol. Do I need to bring them with me.
• Regards•
Sent from my iPhone
On 6 Jun 2014, at 2:57 pm, "zimendo_reception" <[email protected]> wrote:Dear XXXX
That is fantastic news. We look forward to meeting you on Tuesday 17th June. I have attached the a form with the most likely used item codes for you to check with Medibank Private how much you will get back (generally approximately 20% if you have the highest band of extras).Unfortunately Medicare do not refund any dental work. As for your medications, I will not need to see them just a list of what you are taking. With best wishes Carly Personal Assistant
Computerised
Oops!
The MOST important of all
Stay patient focussed
FRONT DESK
• Practice the art of small talk
• In a world of constant digital connection some individuals have lost the art of small talk. Small talk is the ability to have a conversation with someone in a friendly atmosphere while avoiding arguments and touchy subjects. This skill is a great way to get to know someone, make a good first impression, and build self-confidence.
• You can use your lunch hour to practice the art of small talk in many ways. Perhaps you don’t even leave the office but decide to have a chat with your co-workers. Even this can show management that you’re social, engaged, and a team player.
• If you’re not sure where to start the University of Oklahoma has a great guide on practicing the art of small talk.
What style of communicator are you?
Poster for Australia’s entry to the Venice biennale of architecture 2000
"I should have done better."
• Successful people don't expect to be perfect, but they do think they can always be better.
• So think back on your day. Think about what went well. Then think about what didn't go as well as it could have and take ownership. Take responsibility.
• And promise yourself that tomorrow you will do a lot better.
Jeff Haden
So much to consider!
The 4 Cs of Diamonds
THE 4 Cs of COMMUNICATION
• CONCISE• COMPASSIONATE
• CLEAR • CONSISTENT
• Successful communication is the cornerstone of efficient
and effective practice
