Always On Customer! WHATS UP!

Whats UP! allows businesses to connect with their customers on Whats app via an easy and convenient way. It would let you connect with your customers and convert their basic queries into an opportunity to bond with your business and convert CRM into ROI, specially on a platform where they spend most of their time.

STEPS

Signup Easy signup process by defining the number of users and the functionality you would require

Integrate Activate your account by plugging in your number to the system and sharing it across your digital assets and communication for your customers to know

Activate Setup your automated queries and start boding with your customers

BOND WITH YOUR CUSTOMERS WHERE THEY ARE SPENDING MOST OF THEIR TIME

The functionalities offered by WhatsUp! AUTOMATE YOUR INTERACTION MANAGE CUSTOMER LOAD GET EXTENSIVE REPORTING PUSH SEGMENTED COMMUNICATION

Develop a loop of predefined answers to questions that you think your customers usually ask and create a self-service system integrated with your account. This would lower the load of customers on your Customer Representative and make them work with specific queries and able to give them more attention.

AUTOMATE YOUR INTERACTION

What would be the average delivery time for any order?

Susan

Our average delivery time is 3 – 5 business days.

Customer Service

HOW DOES THIS WORK: Keep specific keywords assigned to trigger answers. MINE AND SEGMENT

Get hold of your customers details and the queries they have asked along with segmenting them for future correspondence. For instance if people have asked about a specific product and that product is available in inventory, you can send them a message telling them about the product.

Assign the right number of Customers to one Representative to give appropriate attention and satisfy the queries. Redirect Customers to Representative with no or less leads on their dashboard.

MANAGE CUSTOMER LOAD

HOW DOES THIS WORK: Define a threshold for single customer representative in order to handle maximum customer queries

Automatically reassign queries to available Representative

Track where the gaps are and what are people more interested in and pivot your business offerings by aligning yourself to your Customers’ needs. Define different metrics for success on Consumer Bonding and assign goals to internal team

GET EXTENSIVE REPORTING

HOW DOES THIS WORK: All interactions are archived and timed for you to get insights for your business Key metrics include: Average Response Time Frequently Asked Questions Average length of the session Number of customer interaction Extracting periodic reports by setting specific key performance indicators to keep the team focused on performance.

As business it’s key to keep connection with those who are customers or prospects. With WhatsUp you would be able to mine data of your customers into different segments i.e. interest based derived from their questions and send them details later if there is anything of their interest is available.

PUSH SEGMENTED COMMUNICATION

HOW DOES THIS WORK: Information shared with your system i.e. their phone number/Whatsapp id would be stored on your system and later you can send a push notification to specific segments. SEGMENTATION

Interest: Product; Shiny Pants Interest: Delivery; Single Day Delivery