VISION AND MISSIONRAS NEWSLETTER ISSUE 17 01

What’s

PG05 EXSA 2019PG06

RAS EpicureanStar Awards2019

PG08 Press Conference on Impact of COVID-19

ISSUE 17 - MAY 2020

ADVISOR & 19TH TERM MANAGEMENT NEWSLETTER ISSUE 1702

Advisor and 19thTerm ManagementCommittee (MC) of RAS

The 19th Term Management Committee of RAS comprises a 19 person-strong team, who will lead the association for a two-year term from 2018 to 2020.

Vincent TanSelect Group

Wei ChanPine Garden’s Cake

Keith ChuaABR Holdings

Ang Kiam Meng JUMBO Group of Restaurants

Han Jin JuanPalm Beach Seafood Restaurant

Edward ChiaTimbre Group

Bonnie WongCreative Eateries Group

Dellen SohMinor Food Singapore

Dickson LowRevenue Valley

Justin ChouGreendot

Andrew ChanThe Soup Spoon

Andrew TjioeTungLok Group

Frank LauGratify Group

Andrew KwanCommonwealth Capital

Alan Goh Katrina Holdings

Andrew Ing The Lo & Behold Group

Andrew Lee Zingrill Holdings

David Yim Udders

Janice LeeSushi Tei

Ms Sim Ann

Ms Sim Ann, Senior Minister of State for Ministry of Communications and Information & Ministry of Culture, Community and Youth, has been appointed as the Advisor for RAS. She will lend her expertise to advise and guide the association’s plans for the betterment of the industry.

President

Assistant Honorary Secretary

Assistant Honorary Treasurer

Honorary Secretary

Vice Presidents

EXCO Members

Committee Members

Co-opted Committee Members

President Advisor

Honorary Treasurer

VISION AND MISSIONRAS NEWSLETTER ISSUE 17 03

Vision & Mission SubcommitteesSince 2018, RAS has refreshed our Mission and Vision to further strengthen our focus to serve our members.

With the aim to enhance our industry and work closer to our members, RAS has also formed 6 subcommittees :

To be the APEX body representing the Food and Beverage Industry, providing members with trusted resources for continued business growth.

To be the go-to knowledge hub for smart and relevant intelligence within the F&B industry

To promote industry development by sharing best practices and improving the competitiveness of our members’ businesses

To be a respected voice of action for the Singapore’s F&B industry by acting as a bridge between businesses and government

Vision

Mission

Corporate Social Responsibility

Feedback and Engagement

Innovation & Technology

Internationalisation

Knowledge Hub

Growth Development

THROWBACK 2019 RAS NEWSLETTER ISSUE 1704

22Participants

48Participants

10Participants

Throwback 2019 450 3600700Members OutletsBrands

Programmes

Internationalisation

Networking Opportunities

Recognition Platforms

Other Initiatives

146Students

SME Talent Programme /Global Ready Talent Programme:

Business Mission to Ho Chi Minh and Hanoi

In-Bound Vietnam Food services mission

Han Yuan Academy 4th Joint Learning Mission

Customer Service

Excellence

Business Design

Thinking

Food &Beverage Revenue

Management

Mentorship:

35Companies

10Participants

7Companies

Mentees Matched

7

196Attendees

Pleasures@RASCNY Celebration

125Attendees

Pleasures@RAS Smart City

Kitchen Visit

103Participants

FutsalTournament

14Participants

5S LearningJourney

75Participants

BowlingTournament

90Participants

Annual General Meeting

40Participants

20Companies

18Participants

8Companies

40Delegates

30Participants

2,510Participants

910Attendees

10Companies

67Companies

S I N G A P O R E 2 0 1 9

Restaurant Asia 2019

GSS: Experience Singapore

Power F&B Operations with Data Insights F&B Tech Reboot

Legal Clinic

15,000Trade Visitors

220Exhibitors

40F&B Outlets

17Participants

10Companies

13Participants

8Companies

5Vendors

2Student Teams

3F&B Companies

Workshops

HIGHLIGHTSRAS NEWSLETTER ISSUE 17 05

EXSA 2019 2,510 67Participants Companies

Launched in 1994,the Excellent Service Award (EXSA) is a national award that recognises individuals who delivered quality service. It seeks to develop service models for staff to emulate and to create service champions. Organisations participating in EXSA are committed to achieve service excellence.

Award Objectives

Award Categories

Inspire service staff to scale new heights

Identify service role models

Encourage service champions

Recognise the efforts of service staff

Silver Award Gold Award Star Award

Award recipients will be presented with certificates and EXSA pins, which they can wear daily to distinguish themselves. Recipients will also be invited to the EXSA Ceremony in celebration of their outstanding service.

On 16 October 2019, the industry gathered to recognise some of the most outstanding service individuals who took centre stage at the NTUC Centre Auditorium at One Marina Boulevard.

The event was graced by Guest of Honour, Ms Choy Sauw Kook Enterprise Singapore Director- General (Quality and Excellence) and attended by more than 470 guests.

In its 25th year, RAS introduced the EXSA Advocacy Award which celebrates companies that have shown continued efforts in service excellence for at least five years. The EXSA Advocacy Award recognises the organisation’s role in creating a positive experience for customers and an enabling environment for employees.

We also gave a special recognition to five awardees with the most outstanding service for this year:

1. Teo Ah Herr, Henry from Soup Restaurant

2. Castillo Jaspher Ortil from PRO*3 Institutional Catering, Select Group Pte Ltd

3. Kumaran S/O Chandrasegaran from Kampong Café @BM, Kampong Group Pte Ltd

4. Fabiane Anak Phillip Minggu from Swensen’s, ABR Holdings Limited

5. Emiliano Mateo Canlas Jr from McDonald’s Singapore

Kumaran S/O Chandrasegaran fromKampong Café @BM, Kampong Group Pte Ltd

emerged as the overall winner !

EXSA 2020 is nowopen for registration,

for more details please Email us at

adrian.ching@ras.org.sg

HIGHLIGHTS RAS NEWSLETTER ISSUE 176

RAS Epicurean Star Award Singapore 2019 Winners

RAS Epicurean Star Awards 2019 910Attendees

The RAS Epicurean Star Award celebrates the milestone achievements of both individuals and establishments in Singapore’s F&B industry. The award recognises visionaries who have introduced innovative ideas and concepts through the years, to distinguished talented chefs, restaurateurs and service staff who have inspired others towards achieving excellence.

Over 100 nominations were received across 20 categories that were judged by 18 respected judges.

The award ceremony was held on 6 November 2019 at the Raffles City Convention Center, Fairmont Ballroom. The guest-of-honour was Mrs Josephine Teo, Minister for Manpower and Second Minister for Home Affairs.

Best Buffet

Best Café

Best Mediterranean Restaurant

Best SeafoodRestaurant

Best New F&BEstablishment Casual Dining

Best ChineseRestaurant Casual Dining

Best of the Best Casual Dining

Best JapaneseRestaurant Fine Dining

Best WesternRestaurant Casual Dining

Best JapaneseRestaurant Chain Restaurant

Best Asian Restaurant Casual Dining

Best Asian Restaurant Chain Restaurant

Best Asian Restaurant Fine Dining

Best ChineseRestaurant Chain Restaurant

Best ChineseRestaurant Fine Dining

Best JapaneseRestaurant Casual Dining

Best WesternRestaurant Chain Restaurant

Best WesternRestaurant Fine Dining

Best of the Best Fine Dining

Best Buffet Caterer

Best Gastro-Pub

Best Steak Restaurant

Element

Bee’s Knees

Bakalaki Greek Taverna

The Pelican

Chico Loco

East Treasure

East Treasure

Fat Cow

Bakalaki Greek Taverna

Ichiban Boshi and BIZEN Okayama Wagyu Steakhouse (Funan)

Copper Chimney

Elemen and Yoogane Nex

Tong Le Private Dining

Xi Yan Maxwell

Crystal Jade Golden Palace

Kinki Restaurant + Bar

Super Loco

Curate

Tong Le Private Dining

Kampong Group

Nude Chill

Bedrock Bar

HIGHLIGHTSRAS NEWSLETTER ISSUE 17 7

Star Chef 2019 Winners

5S Excellence Award 2019

CHAMPION

1st Runner Up

2nd Runner up

莫忘初心 from New Taste: Leong Chi Hor and Paul Leong

Lokkee from TungLok Group: Wong Weng Tuck and Anderson Gan

Shining Star from Intercontinental: Siew Yoke Sum and Chu Kin Soon

CHAMPION

1st Runner Up

2nd Runner up

:

:

:

Best Outlet Bigger than 2,500 Sqf : Best Outlet Below 2,500 Sqf :Pu Tien Holding at Kitchener Road Sushi Tei at Tiong Bahru Plaza and Sushi Tei at Holland Village

:

:

:

Artistry by TungLok from TungLok Group: Rick Chow and Darren Chin

Amara Singapore Two from Amara Singapore: George Ong and Loo Ying Rong

CKT 2.0 From Sheraton Towers: Ooi Chee Sing and Wong Koon Wei

Asian

Western Fusion

HIGHLIGHTS RAS NEWSLETTER ISSUE 178

Press Conference on Impact of COVID-19On 13 Feb 2020, RAS held a press conference for two reasons. One, many members of the press have contacted us to enquire about the impact of the COVID-19. Two, we would like to take this opportunity to share with the press the current and potential impact of COVID-19 to our businesses and the challenges we have to face to save the livelihoods of our employees.

The press conference saw media reporters from The Straits TImes, Channel News Asia, LianHe ZaoBao, Mothership.sg and more.

During the press conference, RAS announced that the association has appealed for partnerships with 24 landlords. The association is hoping for at least a 50% rebate for the first 3 months.

Since Singapore announced it’s first confirmed case of the COVID-19, in just 22 days, F&B owners saw a dip in earnings and customers and are looking at a 50-80% loss of revenue.

Wages and rental costs are two of the highest operating expenses. Protecting the livelihoods of our people is of our priority, where over 200,000 employees have been affected since the outbreak.

While there is an increase in food deliveries in this crisis, the drop in revenue is currently way too high to be offset by any marginal increase in online deliveries.

It is difficult to compare the current situation with the COVID-19 with the SARS outbreak. The public’s heightened fear to visit malls makes it difficult for marketing campaigns to thrive. Restaurants may also cannibalize businesses from others if they offer any discounts and promotions during this time.

RAS also revealed that we were in talks with various government agencies and had also previously penned a letter to Minister Chan Chun Sing.

HIGHLIGHTSRAS NEWSLETTER ISSUE 17 9

RAS TownhallOn 5 March 2020, RAS called for a townhall meeting to share with members on how the association is tackling the COVID-19 situation in Singapore.

Previously, RAS called for its members to take part in two snap polls, to provide relevant data to assist in the on-going negotiations with various landlords. The data revealed that some businesses saw a drastic dip in revenue of almost 80% in just one to two months.

The Management Committee of RAS shared information received from various landlords with regards to rental rebates and advertising budgets. RAS members also shared their feedback and struggles in this close-door discussion.

Enterprise Singapore was also present to note the feedback of our members and addressed concerns.

Workforce Singapore also gave a talk on the various grants available to help F&B players.

Also invited to the townhall were bank representatives from DBS, OCBC and UOB who provided more information on Working Capital Loans to help our members tide through the crisis.

69 48Participants Companies

Power F&B Operations with Data InsightsAs part of the Knowledge sub-committee, RAS together with Beyondsoft International conducted a short sharing session, on 27 November, on how to use Big Data in F&B to increase sales and reduce costs and how businesses can get the most out of their POS data.

PROGRAMMES RAS NEWSLETTER ISSUE 1710

5S Learning Journey

Han Yuan Academy 4thJoint Learning Mission

Held on 19 November 2019 at Sushi Tei (JEM Outlet), consultant Tjioe Ka In, shared with participants how they could embark on a 5S programme which aims to raise productivity through enhancing operational efficiency, organisational cleanliness and space utilisation.

Sushi Tei also shared their experiences as they utilised the 5S methodology and transformed their kitchen. Tour of RAS 5S certified kitchen

Participants also had a rare opportunity to tour Sushi Tei’s kitchen which is RAS 5S certified.

On 21 October 2019, RAS together with Han Yuan Academy conducted a joint learning mission in Singapore. RAS and its members hosted 40 Chinese delegates over 5 days.

Participants visited unique and successful restaurant concepts in Singapore including restaurants from Select Group, JUMBO Group of Restaurants , PUTIEN Restaurant, Palm Beach Seafood Restaurant and TungLok Group.

14

14

Participants

Chinese delegates

PROGRAMMESRAS NEWSLETTER ISSUE 17 11

5S Programme

5S Benefits

5S is a structured programme designed to systematically achieve organisational cleanliness and standardisation in a workplace.

Using a list of five words starting with ‘S’; Sort, Systematise, Shine, Standardise and Self-Discipline, the RAS 5S programme aims to raise productivity through enhancing operational efficiency, organisational cleanliness, and space utilisation.

RAS is the main training provider for 5S in the Food & Beverage (F&B) industry.

EFFICIENT &PRODUCTIVEOPERATIONS

Streamline andstandardise your

workplace

HYGIENE &SAFE FOOD

Minimisecontamination by ensuring freshness

of food and proper handling of food

MAXIMISERESOURCE &

REDUCEWASTAGE

Emphasisingproper datelabelling and

properorganisation tocombat food

expiry for betterprocurement

practices

CLEAN & SAFEWORK

ENVIRONMENT

Create a greaterstaff responsibility

and sense ofbelonging

SORT SYSTEMISE SHINE STANDARDISESELF-

DISCIPLINESEIRI SEITON SEISO SEIKETSU SHITSUKE

To sort and throw away unecessary

items.

To arrangenecessary items in a neat, prper manner so that they can be

easily retrieved.

Focuses onhygiene and overall

cleanliness.

To maintain a high standard ofworkplace

organisation by keeping everything clean and orderly at

all times.

To uphold all steps as part of the daily

routine in your outlet.

To date, over 100 restaurant outlets and manufacturers are 5S certified, including JUMBO Group of restaurants, Palm Beach Seafood Restaurant, PUTIEN Restaurant, JP Pepperdine, Pine Garden’s Cake, TungLok Group and Sushi Tei, among others.

Contact us to find out how you can upgrade your kitchen today!

Email us at:

waiyee.kong@ras.org.sg !

PROGRAMMES RAS NEWSLETTER ISSUE 1712

Sign up for the Global Ready Talent Programme!

Mentorship Programme

Enterprise Singapore (ESG)’s Global Ready Talent Programme (GRTP) aims to build a pipeline of talent to support Singapore enterprises with their overseas expansion, by exposing young Singaporeans to internships and overseas work opportunities. This helps overcome enterprises’ challenge in finding the right talent to manage their overseas operations.

Singapore enterprises keen to build a talent pipeline to support their business expansion can provide placements for both local and overseas internships.

ESG and Singapore enterprises or Institutes of Higher Learnings will co-fund travel and subsistence allowance for students on overseas internships. On top of this, Enterprise Singapore will provide funding support of up to 70% for qualifying costs such as monthly stipend of students on internships, or expenditure in sending these individuals overseas.

The RAS mentorship programme is an unique 6-month programme that allows young F&B restaurateurs to learn from our team of esteemed industry veterans.

Mentors will guide their mentees through individual sessions and provide invaluable advice and insights. The programme seeks to strengthen the ever-growing F&B community and aims to bring business success to more local companies.

Mentors from past and current programmes include:

Email gregory.lim@ras.org.sg

for more information or to sign up!

Programme Structure

Mentors

Duration of 6 months

Minimum of 6 hours one on one, face to face contact during the programme

Other modes of contact can be through email, phone calls, etc

Arteastiq Ivan Teo, Director The Lo & Behold Group

The Soup Spoon

Tung Lok Group

Udders David Yim, Co-Founder

Waa Cow! Gratify Group

KAZBAR

Revenue Valley Group

Cat & The Fiddle,Old Sheng Choong

Daniel Tay, Founder

Diana Teo, Director

Aston F&B Specialities Aston Soon, CEO

Creative Eateries GroupAnthony Wong,CEO and Founder

Andrew Chan,Managing Director

Damien Koh,Managing Director

Dickson Low,Chief Operating Officer

Frank Lau,Founder & CEO

Andrew Ing,Chief Operating Officer

Andrew Tjioe,Executive Chairman

Angeles Herrero,Managing Director

Joe & Dough

Apply to be either a mentor or mentee in our next in-take!

Email us atgregory.lim@ras.org.sg

HIGHLIGHTSRAS NEWSLETTER ISSUE 17 13

F&B Tech Reboot

The winner for each business case under the Open Category will be awarded test-bedding opportunities for their solution with the F&B player backing the business case.

Results for the F&B Tech Reboot

OpenCategory:

Student Category:

Digitalisation has been a key pursuit of many F&B companies in their bid to improve productivity and make better-informed business decisions. However, interoperability across different digital solutions deployed in silo is often a major challenge, integrating these solutions are often complicated and costly. Insights on customer purchasing behaviour to support targeted marketing and business plans may also be lost because of the lack of data sharing. Companies are thus unable to maximise the value that these solutions bring to their operations.

RAS, supported by Enterprise Singapore, launched an innovation challenge, F&B Tech Reboot, on 6 November 2019. The challenge called for solutions to solve specific businesschallenges through integrating software solutions with open Application Programming Interfaces (APIs). Software partners with open and well-documented APIs were also engaged to supportnchallengers in their submissions (www.fnbtechreboot.sg/solution-partners).

Four F&B companies (Bettr Barista, Straits Chinese Nonya Restaurant, The Soup Spoon and Wolf Burgers) identified business cases for the challenge. Despite having different F&B concepts and varying levels of digitalisation, they shared common woes in lacking strong interoperability across digital solutions. These business challenges include manual reconciliation of voucher payments and accounting, and integration across functions in outlet management such as order fulfilment, reservation management and inventory.

A total of six teams from the Open Category and two teams from the Student Category submitted their entries for the challenge.

As technology becomes more ingrained amongst F&B businesses, we hope that our business owners can better harness the benefits of digitalisation to streamline operations, reduce overhead costs and drive sales. To enable seamless integration across different digital solutions, we strongly encourage our solution providers to consider developing open and well-documented APIs to facilitate interoperability efforts for our businesses.

Soup Spoon Developing a solution to manage voucher payments and facilitate backend reconciliation

Soup Spoon Team Singapore University of Technology and Design Team University of Melbourne

Mezzofy

Flex SolverStraits Chinese Nonya RestaurantDeveloping an end-to-end digital solution for restaurant management

Business Case

Business Case

Winner

Winner Runnr Up

HIGHLIGHTS RAS NEWSLETTER ISSUE 1714

Dialogue session with Mayor Low Yen Ling

Membership

On 24 October 2019, RAS together with Singapore Manufacturing Federation, Franchising and Licensing Association Singapore and Singapore Retailers Association organised a dialogue session with Mayor Ms. Low Yen Ling, Senior Parliamentary Secretary (SPS), Ministry of Manpower and Ministry of Education.

Ms Low Yen Ling spoke on the business case for creating family and age friendly workplaces. To address our tight labour market, businesses have to enable all workers, whether young or old, to continue working productively for as long as they are willing and able.

Since 1980, RAS has acted as a collective voice for the F&B industry and strives to advance the industry through various platforms such as bridging closer working relationships between businesses and government agencies, networking events for members, recognition and awards platforms and administering programmes to drive business success.

RAS currently has a membership of more than 450 members, representing 700 brands that operate approximately 3,600 outlets.

Category

Ordinary Member Less than S$2 million

From S$2 million toless S$10 million

From S$10 million to less S$20 million

From S$20 million to less S$30 million

S$30 millionand above

Corporate Associate Member

Individual Associate Member

Institutional Member

S$107.00

S$107.00

S$160.00

S$214.00

S$321.00

S$107.00

S$53.50

S$160.50

S$128.40

S$256.80

S$385.20

S$642.00

S$770.40

S$513.60

S$128.40

S$770.40

Annual Revenue One-Time Entrance Fee(inclusive of GST)

Annual Subscription (inclusive of GST)

Join us as a member today !

Contact:

liyin.tan@ras.org.sg

For more information,feel free to email us at

enquiry@ras.org.sg

A Warm Welcome to Our New Members:

Join Us at OurUpcoming Activities

Participate in OurProgrammes

Annual General Meeting

Excellent Service Awards

RAS Epicurean Star Awards

Gala Dinner 2020

5S

Mentorship

Global ReadyTalent Programme

Al-Azhar EatingRestaurant Pte Ltd

Beyondsoft International(Singapore) Pte. Ltd.

Butter Bakery Pte Ltd

En Dining Bar Holdings Pte Ltd

Gala Food Holdings Pte Ltd

Home of Seafood (S) Pte Ltd

Iron Chef F&B Pte. Ltd.

Kingdom Food Holding Pte Ltd

Kopi Venture Pte Ltd

Laifaba Enterprises

Lao Huo Tang Group Pte Ltd

Lemon Tay Pte Ltd

Local Coffee People Pte Ltd

Loreen Zhou

MC Group Pte. Ltd.

National Gallery Singapore

Omakase Pte Ltd

PopeJai Pte Ltd

Qi Xiang Technology Pte Ltd

Riverwalk Tandoor

Se La Vie Pte Ltd

Seonggong Holdings Pte. Ltd.

Seventhsense Technologies Private Limited India

Soham Pte Ltd

Straits Chinese Nonya Restaurant Pte Ltd

Tasty Loong Pte Ltd

The Alchemist Brew Pte Ltd

TheJellyHearts Pte Ltd

VERVE Holdings Pte Ltd

Werk In Progress Pte Ltd

Wok Hey Pte Ltd

Xiao Long Kan DiningManagement

Yunhaiyao Pte Ltd