what you need to know about change management
TRANSCRIPT
APMG International Webinar
What you need to know about Change Management
Thursday 26 February 2015 / 12:30 GMT (London, UK)
Presenter: Melanie Franklin, AgileChangeManagement Ltd
SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS
Agenda
• Welcome & introduction– Mark Constable, APMG International
• What you need to know about Change Management– Melanie Franklin
www.agilechangemanagement.co.uk
@agilemelanie
• Q&A
• Further information
• Close
About APMG International
• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best
Practice portfolio (ITIL® , PRINCE2® , MSP® , etc)• Extensive portfolio of professional management certification
schemes aimed at improving business processes, capability and results
• Work with key industry partners (e.g. Change Management Institute - CMI) to develop and promote best practice
• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants
• Approx. 17000 candidates per month• Full details at www.APMG-International.com
Your presenter….Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She is the co-chair of the Change Management Institute in the UK and is a ‘Master’ level change practitioner. Melanie is the author of many books on change and project management including Managing Business Transformation and Agile Change Management.
Moderator
Mark Constable is a Marketing Executive at APMG-International with over 9 years experience at the company.
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Skills of an effective change manager
1. Strategic thinking2. Clearly defined approach3. Collaboration and facilitation4. Perseverance
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Who decides what skills I need?
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Growth in change management roles
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Strategic thinking
• Establishing the scope of the change• Techniques for structured break down of work• Challenging the status quo
• Aligning the scope to the wider picture• PESTLE and SWOT analysis• Context maps
• Accepting uncertainty• Creating a plan but remaining open to new ideas• Horizon scanning and responding to change
Absence of strategic thinking:•Implementing the wrong change•Implementing out of date change
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Clearly defined approach
• Applying a structured change management approach and methodology
• Lean thinking• Project management methods
• Measuring the value of your work• Change readiness assessment• Impact assessment• Measuring the realisation of benefits
Absence of clearly defined approach:•Loss of confidence in your ability•Greater challenge, slower progress
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Collaboration and facilitation
• Assessing and defining your change network• Identifying and segmenting your stakeholders• Appreciating their needs• Relationship building – where you spend the most time!
• Facilitation• Research, progress tracking, reviewing scope so you
know what questions to ask• Event planning skills to ensure facilitation is frequent,
well planned and involves the right people
Absence of collaboration and facilitation:•Insufficient participation, change at surface level•No buy-in for the change
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Perseverance
• Ability to keep going, even in the face of strong opposition
• Maintenance of energy and enthusiasm throughout the duration of the change initiative
• Continually offer a range of practical, pragmatic ideas, opportunities and solutions that inspire those impacted by change
• Willingness to continue to learn and to challenge your own thinking
Absence of perseverance:•Stress and emotional distress•Inability to complete the change
What will I learn on the Change Management Foundation and Practitioner course?
Individual Change
Emotionalimpact
Motivators
Managing resistance
Team Change
Change team in wider
organisation
High performance teamsTeam lifecycle
LeadingChange
Leadership roles and styles
Emotionalintelligence
Organisation Change
Impact of culture on approach, speed and success of change John Kotter, William
Bridges, Kurt Lewin, Beckhardt & Harris
More information about change…
If you are in London – come and find out how to use technology to drive transformations: https://www.change-management-institute.com/how-technology-can-fuel-transformations-london-uk
If you are in Birmingham – come and find out why change management skills are so important to project managers: http://www.projchallenge.com/master-class-zone-programme/
Join our networking event…
• Thursday 16 April 2015 (13:00-17:00)• Venue: etc.Venues Victoria, London
• Afternoon networking event to celebrate the launch of our refreshed Change Management qualification scheme
• Talks by expert trainers & practitioners on latest insights, advice and support on Change Management
• Supported by the Change Management Institute (www.change-management-institute.com)
• Find out more and register at: www.APMG-International.com/CM2015
Further information• APMG-International website :
– www.apmg-international.com
• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement
• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com
• Melanie
http://www.linkedin.com/company/apmg-international @ APMG_Inter
www.agilechangemanagement.co.uk
http://uk.linkedin.com/in/melaniefranklin1/
AgileCM
@AgileMelanie
International