change management fundamentals – the 20% you need to know which will make you know more than 80%...
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Change Management Fundamentals – The 20% you need to know which will make you know more than 80% of your colleagues
John Westworth
+1 425 633 4929
http://palymoth.com
@PalyMoth
http://www.linkedin.com/in/johnwestworth
http://fasttrack.Microsoft.com
How to drive Office 365 adoption?A phased approach to drive change management and manage service updates
Set vision & identify business scenarios
Map to usage scenarios & create adoption plan
Commit resources & execute on adoption plan
Measure,
share success, & iterate
Run State
Rollout
Buzz DayBuzz Day Buzz Day
Scenario Spotlight (ex: OneDrive for Business)
Buzz DayBuzz DayLaunch Day
Scenario Spotlight
Buzz Day
December January February March April May June July
Onboarding Phase
Measure results, adapt, and iterate.
Source: flickr.com/photos/skrubu/9490907131/
• Be able to use some simple models to explain• Why change management is important• What planning is important but the plan isn’t• What’s the magical missing ingredient
Objectives
Most projects fail
According to an IBM study, only 40% of
projects meet schedule, budget and
quality goals.
Geneca, a software development company, noted from its studies
that 75% of project participants lack
confidence that their projects will succeed.’
McKinsey recently found that ‘while an increasing number of non-IT executives give IT a
score of 61% for basic services like email and laptop support, only 26% rank IT high in the
most vital area of proactively engaging with business leaders on new ideas or systems enhancements.’
The Portland Business Journal found “Most
analyses conclude that between 65 and 80% of IT projects fail to meet their objectives, and also run significantly late or cost far more than planned.”
Canadian study stated: “Bad communications between parties are
the cause of IT project failures in 57% of
cases they studied.”
KPMG New Zealand found ‘…and incredible 70% of
organizations have suffered at least one project failure in the prior 12 months and 50% of respondents indicated that
their project failed to consistently achieve what they set out to achieve.’
We underestimate the effort required
Change is hard
Email vs Yammer
Change is hard
Why change management?
Where to start?
Source: flickr.com/photos/paojus/2718687317/
Change Ingredients
People
Process
Technology
Myster
y Ingredient
Change
People
PeopleCore Team: Responsible for O365 wide initiatives
Role Responsibilities
Project Manager Oversees entire rollout, from pre-launch project planning and assignments to execution and success assessments
Executive Sponsor Plays an essential role in championing Office 365 throughout the organization
Champions Build Office 365 awareness, understanding, and engagement across the organization.
Support Lead Ensures the employees are able to get the support they need pre, during and post deployment
Training Lead Establishes a thorough understanding of Office 365 and its intended use among end users.
Communication Lead Oversees the development, approval and delivery of companywide communications.
Community Manager Manages day-to-day network activity and helps project manager with Yammer rollout strategy
People
Process
Name of Usage Scenario: Buddy/ Mentorship program
Owner: John Doe Target Team/Department: HR
2. Objectives of use case:
• Increase engagement of the program• Increase collaboration among mentors/ mentees
4. Steps to achieve this:
• Create a group in the Social Portal and direct all employees to ti
• Use this group as a medium for communication• Nominate SMEs for domains• Connect SMEs with Mentees• Not replacing the existing program but complementing
3. Success criteria:
• # of posts in group• Satisfaction level from the program – will be
measured with a survey
Time Period: 2016/ Sep
1. Current Challenges:
• Engagement level is based on 1-1 meetings• No way to exchange experience and connect
to Subject Matter Experts
Technology
Purpose
Source: flickr.com/photos/stevendepolo/3968766889
What to do now?
Change ChecklistVision ⇒ Confusion
Involvement ⇒ Sabotage
Communication ⇒ Misunderstanding
Skills ⇒ Anxiety
Incentives ⇒ Resistance
Resources ⇒ Frustration
Plan ⇒ Disorganised
Sponsorship ⇒ Disinterest
Reinforcement ⇒ Regression
Desire ⇒ Apathy
http://fasttrack.Microsoft.com
Questions?
Source: flickr.com/photos/f-oxymoron/9647972522
John Westworth
+1 425 633 4929
http://palymoth.com
@PalyMoth
http://www.linkedin.com/in/johnwestworth
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.