What is Omnichannel retail?

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Post on 12-Jan-2017

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Omnichannel Retail

Trends and Best Practices

Ecommerce in India$23 Billion projected market size by Mar 2016$100 Billion by 2020500 Million internet users by 2017

Omnichannel retail

Case in point100 franchised stores

Uniform Invoicing

Standardized Store layout

High selling products in store rest in centralized warehouses

Built in Manufacturing capability

Characteristics of Omni-channel RetailUniformity of Catalogue

Synchronization of Inventory

Single Customer Database

Unified view of back-end operations

Other Examples

Online Retail - MetricsAverage Basket Size and Margins

GM = SP (Shipping x (1+ return ratio) + Packaging + Manpower per package) Cost Price

Return ratio = no. of returned shipments / no. of successful shipments

Manpower per package = Salary x ratio of non-idle time devotedNo. of Shipments PackedAverage SLA

Offline Retail - MetricsConversion Ratio = Walk-ins / No. of Invoices

Average Ticket Size

GM = SP-CP

Returning visits per year

Inventory - Metrics

Fill Rate = How many orders did I fulfill / Total orders received

Inventory Turnover = Total Costs of Goods Sold / Inventory Value

GST Aayega!Prepare yourself

What is it and how do we prepareSingle Unified Tax for Service as well as Goods

CGST, SGST and IGST

Built on India Stack Aadhar, eSign, eKYC and IUP -> GSTN

Simplified return management

Increased Traceability of goods

Technology in RetailWebstores

Point of Sale Solutions

Marketplace Panels

Accounting Solutions

Omnichannel Integrated Solutions

CRM

How to build awareness in a crowded marketplaceSLA Commitment

Service that extra touch. Make the customer remember you

Differentiate with a rich catalogue

Loss leaders

SEO long term investment

Q&A