What is Omnichannel retail?

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Post on 12-Jan-2017




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<p>PowerPoint Presentation</p> <p>Omnichannel Retail</p> <p>Trends and Best Practices</p> <p>Ecommerce in India$23 Billion projected market size by Mar 2016$100 Billion by 2020500 Million internet users by 2017</p> <p>Omnichannel retail</p> <p>Case in point100 franchised stores</p> <p>Uniform Invoicing</p> <p>Standardized Store layout</p> <p>High selling products in store rest in centralized warehouses</p> <p>Built in Manufacturing capability</p> <p>Characteristics of Omni-channel RetailUniformity of Catalogue</p> <p>Synchronization of Inventory</p> <p>Single Customer Database</p> <p>Unified view of back-end operations</p> <p>Other Examples</p> <p>Online Retail - MetricsAverage Basket Size and Margins</p> <p>GM = SP (Shipping x (1+ return ratio) + Packaging + Manpower per package) Cost Price</p> <p>Return ratio = no. of returned shipments / no. of successful shipments</p> <p>Manpower per package = Salary x ratio of non-idle time devotedNo. of Shipments PackedAverage SLA</p> <p>Offline Retail - MetricsConversion Ratio = Walk-ins / No. of Invoices</p> <p>Average Ticket Size</p> <p>GM = SP-CP</p> <p>Returning visits per year</p> <p>Inventory - Metrics</p> <p>Fill Rate = How many orders did I fulfill / Total orders received</p> <p>Inventory Turnover = Total Costs of Goods Sold / Inventory Value</p> <p>GST Aayega!Prepare yourself</p> <p>What is it and how do we prepareSingle Unified Tax for Service as well as Goods</p> <p>CGST, SGST and IGST</p> <p>Built on India Stack Aadhar, eSign, eKYC and IUP -&gt; GSTN</p> <p>Simplified return management</p> <p>Increased Traceability of goods</p> <p>Technology in RetailWebstores </p> <p>Point of Sale Solutions</p> <p>Marketplace Panels</p> <p>Accounting Solutions</p> <p>Omnichannel Integrated Solutions</p> <p>CRM</p> <p>How to build awareness in a crowded marketplaceSLA Commitment</p> <p>Service that extra touch. Make the customer remember you</p> <p>Differentiate with a rich catalogue</p> <p>Loss leaders</p> <p>SEO long term investment</p> <p>Q&amp;A</p>