what is it4it? - suresh gp
TRANSCRIPT
Pink Elephant – Knowledge Translated Into Results
What is IT4IT? Introduction to A New Standard Suresh GP, Managing Director
TaUB Solutions Pte Ltd Twitter @sureshgp
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
What is the current situation?
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
"Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it." — A.A. Milne (Winnie the Pooh and the House At Pooh Corner)
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
IT Transformation – Value Creator
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
About Client Profile
§ Telecom Provider in South East Asia § SMB segment § Operational Excellence § Needed Improvement across value chain § Single Unified Architecture/Methodology to get
everyone on same page
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Selling point for IT4IT
Val Sribar, Group Vice President Gartner Enterprise Software Research Group
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Organizational Driver
Common Understand
ing
End-End value Chain
Holistic view of
Business
Leveraging Best
Practices across
Learn, Equip & Excel
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
IT4IT Content
Value Stream Context
Overview Why it matters
Deeper dive KPIs High
level flow Component
s
Reference Architecture Context
Detailed Architectur
e
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
How did they adopt IT4IT
As-Is vs To be
Mapping with IT4IT VS & SS
Practical CSI & Value
Delivery
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Approach to IT4IT
Challenges with CMO Department IT4IT Value Stream/Supporting Services
Increased Time with releasing PO`s
Procurement
Request to Fulfillment
Payment to Vendors not done on time
Finance Detect to Correct
Hiring cycle and Security Clearance Process
HR
Requirements to Deploy
Management of Multi Supplier Contracts, Performance and Deliverables
Vendor Management Governance & Request to Fulfillment
Business Agility and Competitive Advantage
IT Strategy to Portfolio
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Procurement
Vendor Selection
Req & Compliance
Approval Chain
Linkage to SAP system
Generation of PO
a.Spooling of Pos b.Downtime of Systems c.Reset of Counter
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Use Request to Fulfill chain to quantify the value of self-service
Proving the value of KPIs
POs per period per service Deliver
% self-service requests Costs
% of Pos delivered on time with automation Speed
% of subscriptions active or expiring Broker
% of successful vendor deployments Usage
% of subscriptions requiring an incident Satisfaction
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Human Resources
Security Clearance took about 2 weeks Reassess Vendor/Change Cycle
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Revised Business Process Cycle
Business Forecast & Sourcing
Screening
Initial Interview
Final Interview
Feedback
Shortlisting & Offer
Joining Formalities
& Verification
- Strengthening IJP - Encouraging Contractors - Global Pool
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Using Requirement to Deploy to measure investment effectiveness
Proving the value of KPIs
% of requirements – Business, Departments Requirements
% of resources ready for deployment to project On time
% of automated build, tests, deploy Automation
% of detected vs closed at release Defects
% of successful resource deployments [Performance]
Deploy
% of emergency changes Change
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Finance Challenges
§ PO`S not released on time § Physical Invoices as supposed to Digital Invoices § Backlog of Payments § Compliance Check additional § Finance ( Internal) vs Finance (External)
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Business vs IT
Source – BRMBOK from BRMI
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Leveraging the power of best practices
Common Interface?
ITIL
Agile
Lean
DevOps
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
TheGrab@PizzateamBusiness Managers
IT Management
Game Leader
CEO
Business Manager Logistics
Supplier
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Business Team
HR
IT management Finance IT Support IT Operations
Change Mngt Appl development
CEO
Supplier
GameLayout–BusinessSimula9on
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
StepsineachMonth
Process Calls Accept, and solve calls using SD en IM processes Analyze closed calls (PM), identify Known Errors
Analyze Business Demands
Check the Business Demands and Technology Opportunities
Analyze Performance Check the Performance and Capacity of the Infrastructure
Plan Development Plan changes (RFC’s) and Development. Prepare them
and plan them for Implementation (Change Calendar)
IT Financial Report Report your IT costs to the Business
Analyze Grab@Pizza
Organize Roles
NEW INFO Reports
Game Leader will prepare new situation - Calls/workload on infrastructure - Financials for Grab@Pizza
Check all available materials, improve process and organize IT roles
Plan Changes
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Incident/CallsProcess
MADE
SD
SOLVED
IM OPEN
PM
Report Made 9 Not taken by SD
3 Solved by SD
1 Solved by IM 4 Open 1
KE
Game Board
2,3
4
7
5
9, 10
6
8
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
PlanChanges
RFC
PREP 2
PREP 1
IM 1
IM 2
Change Preparation
Change Calendar
Application Development
DEV 2
DEV 1
5
6
7 8 &9
1, 2
3,4
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Result of Business Simulation
§ People more focused on current scope of work and deliverables
§ Complete absence of end-end value chain § IT to come up with Strategic, Tactical and operational
initiatives to address business goals
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Value Chain: Strategy to Portfolio (STP)
Proving value KPIs
% of new investment vs maintenance Innovation
% planned vs actual Costs
% CapEx vs OpEx SP/TP/OP
Business Forecast, Pipeline Market Trends & Competitive Intelligence
Demand
% satisfied customers, users and business Usage
Deficiencies in security policies and standards Compliance
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Perception Stereotypes
DOI USA
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Internalization and Communication
Credit – www.scoop.it
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Top 7 Mistakes of Org Change
u Neglect - People Dimension of Change u Not Managing Expectations - Trough of Despair u Persisting with Old World Measures vs New world
outcomes u Over Reliance on Centralized CHM to Usher Change u Push Change instead of Pull u Losing Focus while Undergoing Transformation u Not Pausing for Celebration and Reflection
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Coordinates
@sureshgp https://www.linkedin.com/in/sureshgp
www.taubsolutions.com
<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
[email protected] www.taubsolutions.com
www.twitter.com/sureshgp
Questions?