max it4it webinar powerpoint
TRANSCRIPT
February 3, 2016
Welcome to
Presented byMichael Fulton President, Americas DivisionCC&C SolutionsCertified in: ITIL 2011, TOGAF 9.1Member of Global IT4IT Steering Committee
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About our speaker
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Michael FultonPresident, Americas Division, CC and C Solutions
Michael has over 8 years of experience in Enterprise Architecture and over 25 years of IT experience. ITIL & TOGAF Certified and a Cloud Certified Architect, Michael has led IT4IT Architecture, Cloud Architecture, IT Strategic Planning, Disruptive Cost Innovation, IT Leadership Development, and EA Capability & Training Development at Fortune 50 Company. Experience working across the entire IT Lifecycle, including time in Service Management, Program Management, Project Management, Application Development, and IT Operations. Member of Global IT4IT Forum Steering Committee
Who is CC&C?
• CC&C Solutions (CC&C) is an Enterprise Architecture & IT Transformation consulting, training and implementation organization, headquartered in Sydney, Australia and staffed worldwide.
• Our mission is to lead the development and growth of Enterprise Architecture and IT Capability…
• for the individual• for the organization • and for the industry
IT4IT Goals and overview
• A collaborative approach to improving IT efficiency• Creating standardized, vendor-neutral IT architecture• Driving cost reduction and value optimization
• The Open Group• The IT4IT™ Forum• Value propositions
The Open Group
» Enable all organizations that use information technology to do things better, faster, and cheaper
» Enable all suppliers of information technology products and services to gain business benefit
» Enable every individual that we meet to develop their skills and capabilities
Everything we do, is intended to …
The Open Group is ...
AustraliaBelgiumBrazilCanadaChinaColombiaCzech RepublicDenmarkFinlandFranceGermanyHong KongIndiaIrelandItalyJapanKoreaLuxembourgMalaysiaMexico
488 Member Enterprises in 40 CountriesStaff and local partners in 12 Countries
NetherlandsNew Zealand
NigeriaNorway
PhilippinesPoland
PortugalQatar
Saudi ArabiaSingapore
South AfricaSpain
SwedenSwitzerland
TaiwanTurkey
UKUnited Arab Emirates
USAVietnam
What is the problem we are solving with IT4IT?
• Lack of cooperation across all IT leads to sub-optimization• Insufficiently integrated IT Management toolsets, lack of prescriptive guidance• Inability to gain true insight in order to make good decisions• Immaturity makes it virtually impossible to tackle disruptive innovations like cloud,
agility, mobility, BYOD, …
Who and where are we?Original Consortium
– Shell– Hewlett-Packard– Achmea– MunichRe– Accenture– PriceWaterhouseCoopers– University of South Florida– AT&T
Forum Members now also includes– Armstrong Process Group– BP– Capgemini– CC&C Solutions– ExxonMobil– IBM– Logicalis– Microsoft– Oracle– Origin Energy– UMBRiO– ...
Value Chain
9/2011
RA 1.0 (level 2)
1/2013
RA 1.3 (level 3)
10/2014
RA 0.5 (level 1)
8/2012
RA 1.2 (level 3)
3/2014
RA 2.0 (level 3)
10/2015
Val Sribar, Group Vice President Gartner Enterprise Software Research Group
Poll – Which of these is NOT a problem within most IT departments today?
• Silos, silos everywhere• We need better, faster, cheaper and we need it yesterday• “The cobbler’s children has no shoes”• We have no problems in IT. Everything runs smoothly with no
problems
What is IT4IT™?
• IT4IT™, an evolving Open Group standard, provides a vendor neutral, technology agnostic and industry agnostic reference architecture for managing the Business of IT, enabling insight for continuous improvement;
• IT4IT™ provides the capabilities for managing the business of IT will enable IT execution across the entire Value Chain in a better, faster, cheaper way with less risk;
• IT4IT™ is industry independent to solve the same problems for everyone• IT4IT™ is designed for existing landscapes and accommodates future IT paradigms
Leveraging Business Value Chain Success in ITBased on customers like you over the last 2 years using real world use casesBased on Porter’s Value Chain and lean manufacturing value stream concepts
16
Value Chain, Reference Architecture
From Why to What
From What to How(uses TOGAF®, specified in ArchiMate®
This is all about the data! Embracing existing process and agile frameworks.
IT Operating Model: Value Chain & Reference Architecture
Selection• Optimize portfolios• Communicate value• Evaluate benefit
realization
Service Portfolio• Enterprise architecture• Service portfolio
rationalization• Create service
blueprint and roadmap
Strategy• Define objectives• Align business and IT
roadmaps• Set up standards and
policies
• Consolidate demand• Analyze priority, urgency,
and impact• Create new or tag
existing demand
Demand
Strategy to Portfolio
KPIs:• IT Service Value• IT Service Gap
Requirement Component
Requirement to Deploy
1:n
n:1
PortfolioBacklog
Item
Portfolio BacklogItem (rationalized/
Prioritized)
Competency(availability)
Budget(estimate)
Assets(availability)
Policy
Portfolio Backlog Item
Policy
Requirement
1:n
Service Blueprint
PortfolioBacklog
Item
Conceptual Service
Conceptual Service
Blueprint
n:m
Project Component
IT Project
Scope Agreement
1:n Scope Agreement
Service Design ComponentLogical Service
Blueprint1:n
Portfolio Demand Component
Service Portfolio Component
n:m
Business Process
Portfolio Backlog Item
1:nPolicy
Component
Proposal Component
S2P V.1.3 Sep 29th 2014
Service Model
Data Artifact – Key
Record fabric IntegrationEntity relationship
Functional Component - Key
Functional Component - Auxil iary
Data Artifact – Auxil iary
Engagement dataflow
Current practice
This work is based upon material developed and published by the IT4IT Consortium
Requirement to Deploy
Requirement to Deploy
Asset Management
BusinessStrategy
IT Financial Management
Labor Management
Problem Component
Problem, Known ErrorDetect to Correct
Service Architecture
Enterprise Architecture Component
n:m
1:1
Deploy• Release plan• Change and configu-
ration process• Knowledge management• Application and security
monitors
Develop• Development: Agile,
iterative, waterfall …• Source & set up
development environment
• Version control• Developer testing
Plan & Design
• IT Project plan• Logical service model• Requirements• Functional & technical• Standards & policies
• Functional: desktop, web, mobile
• Performance: desktop, web, mobile
• Security: static, dynamic
Test
Requirement to Deploy
KPIs:• Cycle Time• Requirements
‘Churn’• Production Defects
Proposal Component
Service Portfolio Component
Policy Component
Demand Component
Build ComponentService DevelopmentComponent
Problem Component
Detect to Correct
IT Project
Strategy to Portfolio
Demand
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service Design
Package
Policy
Defect
Defect1:n
n:m
RFC
n:m
1:n
n:m
Requirement Comp.
Test Case
Test Component
Incident Component
Detect to Correct
Strategy to Portfolio
Conceptual ServiceBlueprint
Project Component
Fulfillment Execution Comp.
Change ControlComponent
1:n 1:n 1:n
1:1
Scope Agreement
1:n
1:1
Logical Service Blueprint
n:m
Service Release
Release Package
Desired Service Model
Scope Agreement
Strategy to Portfolio
Defect Component
Build
Problem, Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Project
Requirement
Defect
1:1
Service Design Comp.
Service Model
Data Artifact – Key
Record fabric IntegrationEntity relationship
Functional Component - Key
Functional Component - Auxil iary
Data Artifact – Auxil iary
Engagement dataflow
Current practice
This work is based upon material developed and published by the IT4IT Consortium
R2D V.1.3 Sep 29th 2014
Catalog Composition Component
Service Catalog Entry1:n
Request to Fulfill
Request to Fulfill
Fulfillment Request
Release Package
Fulfillment Request
1:n
ReleaseComposition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service Release Blueprint
Measure• Service usage
measurement• Chargeback/
showback• Cost transparency• Surveys and ratings
Subscribe
• Portal engagement• Personalized
experience• Self-service• Manage subscriptions
Define & publish• Merge catalog items
from all fulfillment engines
• Set pricing, options and SLA
• Publish services
• Route fulfillments• Automate deployment• Use internal and
external providers• Integrate with asset,
configuration and change systems
Fulfill
Request to Fulfill
KPIs:• Cycle Time• Cost/Service
Project Component
Service Model
Data Artifact – Key
Record fabric IntegrationEntity relationship
Functional Component - Key
Functional Component - Auxil iary
Data Artifact – Auxil iary
Engagement dataflow
Current practice
This work is based upon material developed and published by the IT4IT Consortium
R2F V.1.3 Sep 29th 2014
Actual Service CIsDetect to Correct
Configuration Management Component
ReleaseComposition Component
1:n
Service Release Blueprint
Desired Service Model
Request Rationalization Component
Usage Record
Chargeback Contract
Bill/Invoice
Service Catalog Entry (Unbound)
Usage
Usage
Subscription
1:n
Request
Offer Catalog
n:mOffer
User Profile
n:m
1:1
Shopping Cart
Chargeback Contract
n:m
Fulfillment Request
1:n
1:n
Subscription
Service Monitor
Offer Mgmt. Component
Request
Conversation
Knowledge Item
Problem, Known Error
n:m
n:m
Knowledge Item
Knowledge & Collaboration
Comp.
Incident
Status
1:n
Service Catalog Entry
n:m
Fulfillment ExecutionComponent
RFC
1:1
Detect to Correct
Catalog Composition Component
UsageComponent
Chargeback / ShowbackComponent
RFC Request
Change Control Component
Composite/Compound Request
IT Supplier (External to IT)
1:n
Engagement Experience Portal
1:n
1:1
IT Financial Management
Service MonitoringComponent
FulfillmentEngine & Deploy/Provision Systems
Detect to Correct
Problem Component
Detect to Correct Detect to Correct
Incident Component
Offer Consumption ComponentSelf Service
Support
Requirement to Deploy
n:m
1:n
Request
1:m
n:1
Service Catalog Entry (Bound)
Actual Service
CIs1:nRelease Package
IT Asset Management
Supportive Function
FulfillmentRequest
Requirement to Deploy
Supportive FunctionSupportive FunctionSupportive Function
Resolve• Implement change• Leverage run books• Verify recovery• Close records
Diagnose• Enrichment • Root cause• Severity and business
impact• Defined escalation
path• Auto-fixed common
issues
Detect• See events, alarms and
metrics across entire infrastructure
• Understand user issues• Trace the relationship
between event
• Define change request• Perform problem and
risk analysis• Approve
Change
Detect to Correct
KPIs:• MTTR• MTBF
Self Service Support
Defect Component
Requirement to Deploy
Defect
Portfolio Demand Component
Strategy to Portfolio
Portfolio BacklogItem
IncidentEvent
Actual Service CIs
RFC
ServiceMonitor
1:n
1:n n:m
n:m
Problem, Known Error
n:m
n:m
n:m
Event Incident
RFCRFC
Problem RFC
Incident
Request to Fulfill
Fulfillment Execution Comp.
PortfolioBacklog
Item
n:m
Usage
1:n
Runbook
Run book
Run book
n:m
Service DiscoveryCI
Defect
Knowledge & Collaboration Component
Knowledge Item
n:m
1:n
1:n
Request to Fulfill
ServiceMonitor Knowledge ItemRun book
Interactionn:m
1:1
Desired Service Model
1:1
1:1
Usage Component
Request to Fulfill
Defect
1:11:1
Offer Consumption Component
Request to Fulfill
Status
Service Monitoring Component
Incident Component
Change Control Component
ProblemComponent
Diagnostics & Remediation Comp.
Configuration Management Comp.
Event Component
RFC
D2C V.1.3 Sep 29th 2014
Service Model
Data Artifact – Key
Record fabric IntegrationEntity relationship
Functional Component - Key
Functional Component - Auxil iary
Data Artifact – Auxil iary
Engagement dataflow
Current practice
This work is based upon material developed and published by the IT4IT Consortium
1:n
Request to Fulfill
Actual Service
CIsFulfillment Request
IT4IT™ Functional Model – v2.0
What are they saying - Value Chain
20
From the IT new hire all the way up to the CIO, everyone in IT gets the
Value Chain and can see themselves and their
experiences in it.
What are they saying – Reference Architecture
IT4IT RA provides what ITIL doesn’t,
prescriptive information about what
functionality and data is needed to deliver the
business of IT.
Poll – What is IT4IT?
• A high level depiction of how IT delivers value to the business• A reference architecture for the management of IT• A major improvement over prior IT frameworks • All of the above
Positioning IT4IT™ in the ‘landscape’
IT4IT™ and ITIL®Attribute ITIL® IT4IT™ Reference Architecture
Characteristics Framework describing functions/capabilities/disciplines. Information model-driven reference architecture that accommodates multiple process frameworks.
Origins An aggregation of best practices drawn from a world-wide community of executives, managers, and individual contributors.
Driven by the specific needs of Enterprise Architects and IT managers.
Form Primarily narrative. Primarily architectural, framed using TOGAF® and presented using ArchiMate®.
Utility Oriented to education. Solution-orientation: useable ‘off the shelf’.
Value proposition
Enables detailed analysis at the function/process level. Enables choreography of four high level IT value streams (Strategy to Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct) and offers prescriptive guidance for the design of products and services that deliver them.
Structure (LEAVE BLANK) Mutually-exclusive and comprehensive architectural catalogs.
Granularity (LEAVE BLANK) Precise and prescriptive representation of data and integration patterns for the whole IT management domain.
Agility Implicit waterfall, top-down planning orientation. Explicit accommodation of Agile and DevOps trends and lean Kanban process approaches.
Provenance Evolved through various proprietary ownerships. Dynamic, open peer-to-peer development and review processes under the aegis of The Open Group.
IT4IT™ Value Propositions
For ‘consuming IT organizations’ e.g. ExxonMobil, Shell, Origin EnergyAbility to track cost, performance, business value and risk as a basis for
improvement decisions.Dramatically reduced TCO of IT management solution.
For software vendors e.g. IBM, HP, Microsoft, OracleDeliver integrated solutions at lower cost.Opportunity to focus on differentiating innovation
IT4IT™ Value Propositions
For software integrators e.g. Accenture, Capgemini, Logicalis, Tata Consultancy ServicesMove beyond traditional process consulting.Faster, predictable time to valueHigher quality delivery at lower cost to customer
For individuals (‘within’ each of the organization types) personal professional development opportunity.
Where are we?
• 600+ tweets with #IT4IT in January 2016• 5100+ downloads of IT4IT standard
– 783 organizations, 2921 individuals
• 900+ downloads of reference cards• 580+ downloads of IT4IT Pocket Guide • 50+ companies, 250+ individuals signed up for IT4IT forum• Spoke about IT4IT at multiple outside conferences, 15+ events targeted for 2016• Active Speakers Bureau set up to provide potential speakers with help with content
and locations for speaking opportunities
MAX Course: Introduction to IT4IT1-Day course: February 24
This is an introductory course that will provide a basic understanding of the business of IT within an organization and how IT4IT can be used to understand and drive improvements to the business of IT.
Poll Of the courses below, check those you would like to
learn more about.
IT4IT Executive Overview (2 hours) Introduction to IT4IT (1 day) IT4IT Foundation level certification (3 days) IT4IT to ITIL Bridge (2 days)
Poll How interested are you in taking the Introduction for IT4IT class (1-day)?
• Very Interested• Interested• Somewhat Interested• Not Interested
Final ThoughtIT4IT is the future of managing the Business of IT.
Are you and your organization ready to embrace the future?
Connect with me at• [email protected]• https://www.linkedin.com/in/michaelfulton• http://www.ccandcsolutions.com• Twitter - @cccamericas• Skype - cincibuckeyenut
“MAX leads the way!”Ben, IT Professional with regional technology
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Enterprise Architecture Courses of Interest Dates
Introduction to Enterprise & IT Architecture 2-22
Introduction to IT4IT 2-24
Solution Architecture for the Practitioner 2-25
TOGAF 9.1 Level 1 & 2 Certification 3-21
Related Courses of Interest Dates
DevOps Foundation 4-20
ITIL Foundation Course 3-15, 4-5
ITIL Lifecycle Course – Service Transition 3-22
ITIL Lifecycle Course – Continual Service Improvement 4-12
ITIL Lifecycle Course –Service Strategy 5-24
ITIL Lifecycle Course –Service Design 3-15
ITIL Lifecycle Course –Service Operation 4-26
CompTIA Network+ 3-14
CompTIA Security+ 2-8
Fundamentals of Apache Hadoop 3-14
Certified Agile Service Manager 4-18
Professional Scrum Master 2-29
PMI Professional in Business Analysis (PMI-PBA) Exam Prep 5-16
PMP Project Management Professional Exam Prep 4-21
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