what designops can learn from devops (jeff sussna at designops summit 2017)
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What DesignOps Can
Learn From DevOps Jeff Sussna Ingineering.IT
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I help organizations join empathy with action
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Service exposes the sausage factory
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From physical products to digital service
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From machines to ecosystems
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Complex systems evade traditional control
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“…the automation was not operational
due to an unrelated failure…”
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From controlling to navigating
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“Harnessing change
for competitive advantage”
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The problem points to the solution
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Digital operations as mutual service
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“…delivering value by facilitating
outcomes customers want to achieve.”
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Service exposes the sausage factory
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From enforcement to alignment
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kybernetes: “good steering”
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Helping others leverage your capabilities
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How you make it is part of what you make
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“The food was great
but the service was awful.”
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Design for service not just software
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No choice but to learn continuously
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“A service is an
ever-evolving, iterating thing.”
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Mutual service is mutual service design
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Design becomes operations
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“Far too often security fails because
we forget people are involved.”
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Helping teams design & operate for service
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Scaling designerliness
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