W e ingFind ItB uy

W e ingFind ItB uy

Check sellers’ privacy policy and returns policy before you complete the transaction – there may be restrictions on what can be returned especially on personalised and customised products. Keep receipts and all communications

what to do if things go wrongSometimes online sales, just like those from high street stores, can go wrong. So here at Wedding Find It Buy It we have put together a step by step guide that may help you solve your problems.Find It Buy It we have put together a step by step guide that may help you solve your problems. Firstly, do not overreact – we have seen many people offering a solution of “go to the police” or “report to trading standards” this should NEVER be your first option. Contact the seller involved, explain to them exactly what the problem is and what you would like them to do to solve it. Be clear and concise but remember you catch more flies with honey than with vinegar – remain polite at all times. Allow the seller adequate time to put this matter right. This of course depends upon individual situations but you need to allow time for the buyer to investigate and supply a individual situations but you need to allow time for the buyer to investigate and supply a replacement or refund. Ideally try and agree a timescale with the seller and allow them this time. If you are unsuccessful in resolving the problem with the seller think about how you paid. If you paid via Paypal and within the 45 day period you can open a claim with them, they will then investigate. If you paid via credit card then contact your card issuer and they will take you through their processes to obtain a charge back. Under the Consumer Credit Act (CCA) your credit card provider are jointly liable for the transaction. Some Debit Cards also offer your credit card provider are jointly liable for the transaction. Some Debit Cards also offer this protection but not as many, contact your card issuer who will confirm if you are able to do this. If you are outside of your 45 day Paypal time limit but the card linked to your PayPal account is a credit card – you can then still claim by contacting your credit card company Think before becoming a “keyboard warrior”. If you take to a company’s social networking page and start writing negatively before giving the company the opportunity to resolve the problem you may find them less likely to want to help you. Not every transaction that goes wrong means you have been scammed. There are sometimes genuine reasons that a wrong means you have been scammed. There are sometimes genuine reasons that a company has not been able to fulfill a transaction.

The Adm in Team

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