7/30/2019 WESS Agenda (Feb 2013)

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Building Customer Loyalty

from the Inside Out

Wednesday, February 20, 201311:30 a.m. 1:30 p.m.

Waukesha County Technical CollegeRichard T. Anderson Education Center800 Main Street, Pewaukee

AGENDA11:30 a.m. Registration Check-in, Networking, Luncheon Buffet

11:50 a.m. WelcomeNoelle Youakim, WCTC Small Business Center

11:55 a.m. Spotlight on Success Tanya Wolf, Physique Boot Camps LLC

12:00 p.m. Building Customer Loyalty from the Inside Out Debra Schmidt, Loyalty Leader Inc.1:00 p.m. Open Networking

1:30 p.m. Adjourn

FEE $20 (Lunch included)

REGISTER Online only: www.wctcwess.eventbrite.com

Registration deadline: Monday, February 18, at Noon

Small businesses and entrepreneurs earn customer loyalty by building

positive relationships, one customer at a time. Loyalty-focused businesses

outperform their competitors each and every time. Loyal customers are morepleasant; they purchase more products, refer new customers and are more

forgiving when problems occur. Debra Schmidt will teach you how to build

customer loyalty through a combination of powerful facts, entertaining stories,

interactive exercises and will teach you how to surprise and delight your

customers through exceptional service.

U N L E A S H T H E I D E A S

Women Entrepreneurs Speaker Series

800 Main Street, Pewaukee, WI 53072Manager Russ Roberts, rroberts@wctc.edu, 262.695.3468

Noelle Youakim, nyouakim@wctc.edu, 262.695.3420

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Debra J. Schmidt, MS, is known as the

Loyalty Leader. She helps companies boostprofits by leading the way to greater customer,

employee and brand loyalty.

Debra is an author, consultant, trainer and

professional speaker. She is in demand as one

of the nations top customer loyalty experts

helping companies keep more customers, retain

more employees, get more referrals and sell

more products.

As the owner of Loyalty Leader Inc., Debra

provides training, consulting and keynote

addresses for Fortune 500 companies, small

businesses, professional organizations and trade

associations throughout the United States.

She has a masters degree and over 28 years

of business management and sales experience

in a wide range of industries. Debra was the

executive producer of a television special that was

nominated for an Emmy award in 1991. In addition

to her frequent television appearances on Fox

News in Milwaukee, Debra has been a featured

guest on radio shows throughout the United

States. Her articles have appeared in hundreds of

magazines and on-line publications.

Debra is the author of three books: Building

Loyalty from the Inside Out, The Extra Mile and

101 Ways to Build Customer Loyalty.

FUTURE MEETINGS

April 3, 2013 5:00 p.m. 9:00 p.m. Marketing Madness Networking Event

June 5, 2013 6:00 p.m. 9:30 p.m. Small Business Connections

September 4, 2013 11:30 a.m. 1:30 p.m. Women Entrepreneurs Speaker Series