WELCOME

BONJOUR

HOLA

GREETINGS

HEYHI

Hello, we’re glad you joined us.

Have questions? 1-800-4-WATERS

Greetings from our President

CustomerFAQs

Explore Beverage Offerings

Let’s get to know each other.(click on a bubble below to get started)

Have questions?

Greetings from our President

CustomerFAQs

Explore Beverage Offerings

WELCOME TO CONVENIENCE.

1-800-4-WATERS

Hi Valued Customer,

From me to you, a personal welcome to our beverage delivery service. At DS Services, we take great pride in our culture of dedication to you, our customer. We are absolutely committed to your satisfaction. We will work hard to be your trusted beverage provider.

We’re more than great water. DS Services is one of the nation’s largest delivery service companies. We service homes and businesses with equal dedication. Over one million customers depend on DS Services for bottled water, water filtration and coffee and tea services. We deliver a full portfolio of trusted brands including nine trusted regional brands.

If there is any way my team can improve your experience, please don’t hesitate to reach out to us.

DAVE MUSCATO // PRESIDENT

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

Select question below:

From the first sip to the last drop, our beverage delivery service is here to simplify your life. With that in mind we’ve compiled this list of frequently asked questions.

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

I’ve signed up for service, what happens next? You’ll soon meet your new beverage BFF. We call them Route Sales Representatives, or RSRs for short. Based upon your scheduled appointment, your RSR will stop by your home to deliver your first bottled water or coffee order.It’s important that you’re around so he or she can get you all set up. If your service includes dispenser equipment, your RSR will set it up and show you how it works.

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

How do I change the 3- and 5-gallon bottles?We’ve made that part easy, too. Your RSR can show you the proper bottle handling of our 3- or 5-gallon bottles. Or, read how here.

5-GALLON3-GALLON

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

Where should I put my empty bottles if I’m not around for a delivery? You and your RSR can determine the most suitable place for your home. But in general, your home’s front porch, back deck or garage works for us.

front porch back deck garage

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

How do I manage my account?Visit water.com and click on the “My Account’’ link. Once you’re set up online, you can check for your next scheduled delivery date, request additional products, pay your bill, sign up for eInvoice or AutoPay and more.

If you need to cancel your service, here’s what you need to know:• Your recurring service continues until you request cancellation by calling

1-800-492-8377.*• No termination fees will apply.• Full terms and conditions can be found here.

*We will continue to provide our products, equipment and services to you unless you cancel our service. You may cancel our services at any time by calling us at 1-800-492-8377. No termination fees will apply; however, you must pay for all products and services ordered and received, all equipment leased, and all applicable fees and charges, until your cancellation becomes effective. After notifying us you wish to cancel our services, you agree to make all bottles and equipment we have provided to you available for us to pick up as instructed by us in each case in good condition, normal wear and tear excepted. You will forfeit any bottle deposits and be responsible for the replacement cost of any equipment in each case that you fail to make available for us to pick up in each case in good condition, normal wear and tear expected.

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

How do I order other beverages and services?We’re more than great bottled water. We also deliver coffee, tea, water filtration services and more. We service homes and offices, so selection varies based on account type. To explore what’s available for you, call 1-800-4-WATERS or access your account online at water.com/myaccount.

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

How can I go green and save some green? Go green and save some bucks. If you opt for paperless billing you can avoid a$3 fee that applies to each paper invoice we mail to you. To get started, sign up for eInvoice here: water.com/einvoice. It’s a quick and simple way to manage your account.

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

How does billing work?Billing statements are sent out approximately every four weeks. You can pay your bill by mail, online or by giving us a call at 1-800-4-WATERS. To make billing even more hassle-free, you can use a credit card to set up AutoPay.

mail online phone autopay

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

How do I read my statement?We’ve made your statement easy to understand. Take a look at the next two pages. If you have any questions, don’t hesitate to call us at 1-800-4-WATERS.

800-4-WATERS Or visit water.com/myaccount

Upcoming Delivery Dates:

June July AugustMonday 8

Monday 22Monday 6

Monday 20Monday 3Monday 17Monday 31

We Deliver

Customer Account #: 10234567891234

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

Invoice Date: 02-15-2015Invoice #: 0209 1023877 1017664Purchase Order #:

Date Transaction # Details Qty. Each Amount

02-18-15

02-12-15

02-26-15

02-26-15

090623461267

T090534687018

38739359

T090534687018

6750 DISCOVERY BLVD.MABLETON, GA 30126

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

DS SERVICES OF AMERICA, INC.PO BOX 660579DALLAS, TX 75266-0579

Mail Remittance With Payment To:

Check here and see reverse for address and phone corrections.

Check here and see reverse if paying by credit card.

Customer Account #: 10234567891234Due By: Upon ReceiptLate Fees May Apply After: 03-10-15Total Amount Due:

Previous BalancePayment - Check - 733 - Thank YouRemaining Balance

HOT AND COLD COOLER RENTAL

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE DEPOSIT5.0 GAL BOTTLE RETURNPO# SWIM & TENNISRec’d By:

ENERGY SURCHARGE

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE RETURN5.0 GAL BOTTLE DEPOSITPO# SWIM & TENNISREC’D BY

Total New ChargesBottles on Hand: 5-Gal=7

Write the complete account number on your check. Detach remittance and mail with payment in the enclosed envelope. To pay online, go to our website.

Previous Balance Payment Total New Charges Pay This Amount- + =A

30356-P-0034

$

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

Delivery Calendar: Your scheduled deliveries for the next three months.

Customer Account Number: For prompt service, please use this number when referring to your account.

Summary: Previous balance and posted payments since last bill.

Total New Charges: This information provides totals for various products and transactions.

800-4-WATERS Or visit water.com/myaccount

Upcoming Delivery Dates:

June July AugustMonday 8

Monday 22Monday 6

Monday 20Monday 3Monday 17Monday 31

We Deliver

Customer Account #: 10234567891234

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

Invoice Date: 02-15-2015Invoice #: 0209 1023877 1017664Purchase Order #:

Date Transaction # Details Qty. Each Amount

02-18-15

02-12-15

02-26-15

02-26-15

090623461267

T090534687018

38739359

T090534687018

6750 DISCOVERY BLVD.MABLETON, GA 30126

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

DS SERVICES OF AMERICA, INC.PO BOX 660579DALLAS, TX 75266-0579

Mail Remittance With Payment To:

Check here and see reverse for address and phone corrections.

Check here and see reverse if paying by credit card.

Customer Account #: 10234567891234Due By: Upon ReceiptLate Fees May Apply After: 03-10-15Total Amount Due:

Previous BalancePayment - Check - 733 - Thank YouRemaining Balance

HOT AND COLD COOLER RENTAL

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE DEPOSIT5.0 GAL BOTTLE RETURNPO# SWIM & TENNISRec’d By:

ENERGY SURCHARGE

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE RETURN5.0 GAL BOTTLE DEPOSITPO# SWIM & TENNISREC’D BY

Total New ChargesBottles on Hand: 5-Gal=7

Write the complete account number on your check. Detach remittance and mail with payment in the enclosed envelope. To pay online, go to our website.

Previous Balance Payment Total New Charges Pay This Amount- + =A

30356-P-0034

$

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

800-4-WATERS Or visit water.com/myaccount

Upcoming Delivery Dates:

June July AugustMonday 8

Monday 22Monday 6

Monday 20Monday 3Monday 17Monday 31

We Deliver

Customer Account #: 10234567891234

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

Invoice Date: 02-15-2015Invoice #: 0209 1023877 1017664Purchase Order #:

Date Transaction # Details Qty. Each Amount

02-18-15

02-12-15

02-26-15

02-26-15

090623461267

T090534687018

38739359

T090534687018

6750 DISCOVERY BLVD.MABLETON, GA 30126

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

DS SERVICES OF AMERICA, INC.PO BOX 660579DALLAS, TX 75266-0579

Mail Remittance With Payment To:

Check here and see reverse for address and phone corrections.

Check here and see reverse if paying by credit card.

Customer Account #: 10234567891234Due By: Upon ReceiptLate Fees May Apply After: 03-10-15Total Amount Due:

Previous BalancePayment - Check - 733 - Thank YouRemaining Balance

HOT AND COLD COOLER RENTAL

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE DEPOSIT5.0 GAL BOTTLE RETURNPO# SWIM & TENNISRec’d By:

ENERGY SURCHARGE

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE RETURN5.0 GAL BOTTLE DEPOSITPO# SWIM & TENNISREC’D BY

Total New ChargesBottles on Hand: 5-Gal=7

Write the complete account number on your check. Detach remittance and mail with payment in the enclosed envelope. To pay online, go to our website.

Previous Balance Payment Total New Charges Pay This Amount- + =A

30356-P-0034

$

Important Monthly Promotions: Register online for access to view the latest monthly promotions.

Variable Energy Surcharge: This surcharge is based on the monthly U.S. Average On-Road Diesel Price as published by the U.S. Department of Energy, Energy Information Administration. This charge will appear as a separate line item on each statement invoice. Click here for more information.

Bottle Deposits: Highlights bottle deposits and returns.

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

How do I read my statement?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

Speaking of my statement, why do I see a charge for bottle deposit?A bottle deposit is a fee charged for every 3- or 5-gallon bottle delivered to you. This fee is refundable and will be credited to your account as each empty bottle is returned, either upon each delivery or at the end of your Service Agreement.

800-4-WATERS Or visit water.com/myaccount

Upcoming Delivery Dates:

June July AugustMonday 8

Monday 22Monday 6

Monday 20Monday 3Monday 17Monday 31

We Deliver

Customer Account #: 10234567891234

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

Invoice Date: 02-15-2015Invoice #: 0209 1023877 1017664Purchase Order #:

Date Transaction # Details Qty. Each Amount

02-18-15

02-12-15

02-26-15

02-26-15

090623461267

T090534687018

38739359

T090534687018

6750 DISCOVERY BLVD.MABLETON, GA 30126

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

DS SERVICES OF AMERICA, INC.PO BOX 660579DALLAS, TX 75266-0579

Mail Remittance With Payment To:

Check here and see reverse for address and phone corrections.

Check here and see reverse if paying by credit card.

Customer Account #: 10234567891234Due By: Upon ReceiptLate Fees May Apply After: 03-10-15Total Amount Due:

Previous BalancePayment - Check - 733 - Thank YouRemaining Balance

HOT AND COLD COOLER RENTAL

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE DEPOSIT5.0 GAL BOTTLE RETURNPO# SWIM & TENNISRec’d By:

ENERGY SURCHARGE

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE RETURN5.0 GAL BOTTLE DEPOSITPO# SWIM & TENNISREC’D BY

Total New ChargesBottles on Hand: 5-Gal=7

Write the complete account number on your check. Detach remittance and mail with payment in the enclosed envelope. To pay online, go to our website.

Previous Balance Payment Total New Charges Pay This Amount- + =A

30356-P-0034

$

800-4-WATERS Or visit water.com/myaccount

Upcoming Delivery Dates:

June July AugustMonday 8

Monday 22Monday 6

Monday 20Monday 3Monday 17Monday 31

We Deliver

Customer Account #: 10234567891234

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

Invoice Date: 02-15-2015Invoice #: 0209 1023877 1017664Purchase Order #:

Date Transaction # Details Qty. Each Amount

02-18-15

02-12-15

02-26-15

02-26-15

090623461267

T090534687018

38739359

T090534687018

6750 DISCOVERY BLVD.MABLETON, GA 30126

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

DS SERVICES OF AMERICA, INC.PO BOX 660579DALLAS, TX 75266-0579

Mail Remittance With Payment To:

Check here and see reverse for address and phone corrections.

Check here and see reverse if paying by credit card.

Customer Account #: 10234567891234Due By: Upon ReceiptLate Fees May Apply After: 03-10-15Total Amount Due:

Previous BalancePayment - Check - 733 - Thank YouRemaining Balance

HOT AND COLD COOLER RENTAL

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE DEPOSIT5.0 GAL BOTTLE RETURNPO# SWIM & TENNISRec’d By:

ENERGY SURCHARGE

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE RETURN5.0 GAL BOTTLE DEPOSITPO# SWIM & TENNISREC’D BY

Total New ChargesBottles on Hand: 5-Gal=7

Write the complete account number on your check. Detach remittance and mail with payment in the enclosed envelope. To pay online, go to our website.

Previous Balance Payment Total New Charges Pay This Amount- + =A

30356-P-0034

$

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

What’s an energy surcharge?Like many delivery companies, we apply a surcharge each billing period. As we believe it is the most fair to our customers, our surcharge varies based on the price of fuel and other petroleum-based products we use in our business. You can obtain more information about our energy surcharge, including how it is calculated by clicking here or calling our customer care teamat 1-800-4-WATERS.

800-4-WATERS Or visit water.com/myaccount

Upcoming Delivery Dates:

June July AugustMonday 8

Monday 22Monday 6

Monday 20Monday 3Monday 17Monday 31

We Deliver

Customer Account #: 10234567891234

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

Invoice Date: 02-15-2015Invoice #: 0209 1023877 1017664Purchase Order #:

Date Transaction # Details Qty. Each Amount

02-18-15

02-12-15

02-26-15

02-26-15

090623461267

T090534687018

38739359

T090534687018

6750 DISCOVERY BLVD.MABLETON, GA 30126

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

DS SERVICES OF AMERICA, INC.PO BOX 660579DALLAS, TX 75266-0579

Mail Remittance With Payment To:

Check here and see reverse for address and phone corrections.

Check here and see reverse if paying by credit card.

Customer Account #: 10234567891234Due By: Upon ReceiptLate Fees May Apply After: 03-10-15Total Amount Due:

Previous BalancePayment - Check - 733 - Thank YouRemaining Balance

HOT AND COLD COOLER RENTAL

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE DEPOSIT5.0 GAL BOTTLE RETURNPO# SWIM & TENNISRec’d By:

ENERGY SURCHARGE

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE RETURN5.0 GAL BOTTLE DEPOSITPO# SWIM & TENNISREC’D BY

Total New ChargesBottles on Hand: 5-Gal=7

Write the complete account number on your check. Detach remittance and mail with payment in the enclosed envelope. To pay online, go to our website.

Previous Balance Payment Total New Charges Pay This Amount- + =A

30356-P-0034

$

800-4-WATERS Or visit water.com/myaccount

Upcoming Delivery Dates:

June July AugustMonday 8

Monday 22Monday 6

Monday 20Monday 3Monday 17Monday 31

We Deliver

Customer Account #: 10234567891234

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

Invoice Date: 02-15-2015Invoice #: 0209 1023877 1017664Purchase Order #:

Date Transaction # Details Qty. Each Amount

02-18-15

02-12-15

02-26-15

02-26-15

090623461267

T090534687018

38739359

T090534687018

6750 DISCOVERY BLVD.MABLETON, GA 30126

JOHN SMITH123 MAIN STREETANYWHERE, US 12345-6789

DS SERVICES OF AMERICA, INC.PO BOX 660579DALLAS, TX 75266-0579

Mail Remittance With Payment To:

Check here and see reverse for address and phone corrections.

Check here and see reverse if paying by credit card.

Customer Account #: 10234567891234Due By: Upon ReceiptLate Fees May Apply After: 03-10-15Total Amount Due:

Previous BalancePayment - Check - 733 - Thank YouRemaining Balance

HOT AND COLD COOLER RENTAL

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE DEPOSIT5.0 GAL BOTTLE RETURNPO# SWIM & TENNISRec’d By:

ENERGY SURCHARGE

HINCKLEY SPRINGS 5 GALLON DRINK NON SPILL5.0 GAL BOTTLE RETURN5.0 GAL BOTTLE DEPOSITPO# SWIM & TENNISREC’D BY

Total New ChargesBottles on Hand: 5-Gal=7

Write the complete account number on your check. Detach remittance and mail with payment in the enclosed envelope. To pay online, go to our website.

Previous Balance Payment Total New Charges Pay This Amount- + =A

30356-P-0034

$

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

CustomerFAQs YOUR QUESTIONS,

ANSWERED.Explore Beverage Offerings

Greetings from our President

1-800-4-WATERS

I still need help, what do I do?We make it easy to communicate with us. You can speak with your RSR when he or she stops by. Or if you will not be around during a delivery, simply leave a note on your empty bottles. You can also click the “Support” link in the top right-hand corner of your account homepage. Of course you can always call us directly at 1-800-4-WATERS or email us at customerservice@dsservices.com

online phone email

Select question below:

How do I change the 3- and5- gallon bottles?

Where should I put my empty bottles if I’m not around for a delivery?

Speaking of my statement, why do I see a charge for bottle deposit?

What’s an energy surcharge?

I still need help, what do I do?

How do I read my statement?

How do I order other beverages and services?

How does billing work?

How do I manage my account?

I’ve signed up for service, what happens next?

How can I go green and save some green?

Have questions?

Greetings from our President

Explore Beverage Offerings

SATISFY ALLYOUR THIRSTS.

CustomerFAQs

1-800-4-WATERS

water coffee equipment other

Fill your cup with convenience.(click icons below to explore beverage offerings)

Have questions?

Greetings from our President

Explore Beverage Offerings

SATISFY ALLYOUR THIRSTS.

ADD PRODUCTS TO YOUR ORDER

CustomerFAQs

1-800-4-WATERS

water

other

A variety of water options. (So thirst is never an option.)Multi-gallon and single-serve bottles. Sparkling and still. Flavored and plain. Boutique brands and familiar favorites. Name the water craving and chances are good we can deliver it. For the most complete list of water options and to add to your order, call 1-800-4-WATERS or access your account online at water.com/myaccount.

Still Specialtycoffee

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1-800-4-WATERS

Wake up and smell the convenience. Take coffee off your to-do list and put it on ours. We offer competitive pricing and convenient delivery of Javarama® K-Cup® pods. Our Javarama® Signature Blend features a light taste and a medium body. Available in medium or dark roast, this is a perfect all-day blend with notes of cinnamon and roasted hazelnuts. To add to your order, call 1-800-4-WATERS or access your account online at water.com/myaccount.

coffee

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water

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1-800-4-WATERS

Equipped to meet your needs. We offer a range of sleekly designed coolers that make our water service even more convenient. Let us help you find the ideal equipment for your home. To add to your order, call 1-800-4-WATERS or access your account online at water.com/myaccount. Click here for quick setup guides, user manuals and videos.

other

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water

coffee

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Greetings from our President

Explore Beverage Offerings

SATISFY ALLYOUR THIRSTS.

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CustomerFAQs

1-800-4-WATERS

Way more than water. Every person has their own unique beverage desires. We can deliver on most all of them. To satisfyyour beverage needs, we offer water additives, hot chocolate varieties, and more. To add to your order,call 1-800-4-WATERS or access your account online at water.com/myaccount.

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Hot Chocolate Can DrinksFlavored Drink Mixes

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