Dell Culture Silvia Vojtičková, Marianna Mrnková

Corporate Culture 2

About Presenters

Silvia Vojtičková

Education: UMB, Banska Bystrica, SVK MBA study ESCP Berlin

Work experience Dell:

Customer Care Manager (2,5 Years)

Sales Team leader (3 Year)

S&P Sales Coach (1 Year)

S&P Sales Representative (1,5 Year)

Marianna Mrnková

Education: FFUK, Bratislava, SVK

Work experience Dell:

EMEA HR Services Manager (4 Years)

EMEA HR Service Center Team leader (2.5 Years)

Corporate Culture

Agenda

• Corporate Culture & Strategy

• Corporate Culture @DELL

– Purpose & Values

– Communication

– Corporate Responsibility

– Performance Management

– Career Management Program

– Work/Life Effectiveness

• Dell Winning Culture Summary

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Corporate Culture

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• What do you think a Company Strategy is? • How do you interpret Company Culture? • Is there a link between company strategy and culture?

“Culture Eats Strategy for Breakfast” Peter Drucker

Corporate Culture

Corporate Culture How we do things around here

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Corporate Culture

• The collective behavior of people using common corporate vision, goals, shared values, beliefs, habits, working language, systems and symbols

• Encompasses moral, social, and behavioral

norms of your organization based on the values, beliefs, attitudes, and priorities of its members

Corporate Culture

Dell Corporate Culture

Work-Life Effectiveness

Purpose & Values

Career Management

Performance Management

Communication

Corporate Responsibility

Dell Culture

Delivering results that

make a positive difference

Leading with openness and

optimism

Winning with integrity

Purpose & Values Support positive growth. Watch the world thrive.

We want everyone in any environment to take

advantage of technology

We value different perspectives and

experiences

We operate legally and

ethically

Customers Shareholders People Partners Communities Planet

Corporate Culture

Dell Corporate Culture

Work-Life Effectiveness

Purpose & Values

Career Management

Performance Management

Communication

Corporate Responsibility

Dell Culture

Corporate Culture

Communication

Online Communication

• Email & Instant Messenger

• Internal social and communication media

• Sales Force Chatter & Employee Storm

• Sharepoints

• One Dell Way – Blogs

• Dellirium (Bratislava)

Offline Communication

• 1:1 Meetings

• Team Meetings & All Staff Meetings

• Conference & Video Calls

• Open Space & Open Door

• Dress Code

• First Name

• Conference & Video Calls

• Dellish Language

“Nájdi si OJP v toole a apply...”

“Pošli mi prezku asap.”

Corporate Culture

Our annual global survey where team members can share their feedback with our leaders on progress against our People Strategy.

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Communication – Tell Dell

Corporate Culture

Dell Corporate Culture

Work-Life Effectiveness

Purpose & Values

Career Management

Performance Management

Communication

Corporate Responsibility

Dell Culture

12 Services Confidential

Corporate Responsibility

Social Responsibility

The future deserves to thrive.

• Dell Social Innovation Competition

• Volunteerism

How We Win" Dell's Code of Conduct

• Dell policies and our ethical principles

• Ethics & Compliance Training , Ethic Hotline

• Guidebook for living our value of winning with integrity

Environmental Responsibility Corporate Accountability

Lead with change. Conserve the future.

• Greener products and solutions

• Free recycling and recycling reform

• Sustainable packaging

Confidential 13

Dell Bratislava | Community Service Program We understand the Corporate Responsibility

Dell & Old Town Partnership

Medical garden, Kinder gardens

Charity, Kids, Green Collections, Sweets4Sweets, Open market, Christmas tree of wishes,

Children’s day, Blood donation, Animal shelter donations, Castles renovation

The Pontis Foundation

Engage group, grants, philanthropy

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Community Organizations

Crisis and social services centres, Slovak scouting,

Senior club, Foster homes

14 Services Confidential

Dell Corporate Culture

Work-Life Effectiveness

Purpose & Values

Career Management

Performance Management

Communication

Corporate Responsibility

Dell Culture

Corporate Culture 15

Performance Management Meritocracy

Str

ate

gy

Bu

sin

ess

| P

eo

ple

|

Bra

nd

R

esu

lts

Plan Review Reward

Ongoing Feedback

Dell is a meritocracy where everyone has the opportunity to deliver extraordinary results and be recognized for their efforts with exceptional rewards and opportunities.

What and How

Performance is assessed by evaluating both “what” results were accomplished and “how” those results were

accomplished compared to peers.

Execute against all aspects of job, in both

quantity and quality

Produce high quality work

Align with Dell initiatives, business and team

goals

Engage

Customer First

Personal effectiveness

Engage others

Tickets to entry

Drive for results

Intellectual capacity

Integrity and ethics

Adaptable

Excel

Innovate

Drive strategy

Execute

Decide

Simplify

Inclusive Execute against all aspects of

job, in both quantity and quality Produce high quality work Align with Dell initiatives,

business and team goals

Engage

Tickets to entry

Excel Execute

What How

The Dell Leadership Model

17 Services Confidential

Dell Corporate Culture

Work-Life Effectiveness

Purpose & Values

Career Management

Performance Management

Communication

Corporate Responsibility

Dell Culture

18 Services Confidential

Career Management Program How We Built Capability Through Effective People Development

Dell Development Model (70/20/10)

• 70% On-The-Job Experience

• 20% Learning through others

• 10% Formal training

• 45% of all positions are filled internally

• My Development & Performance Tool (MDP) and online trainings

• Global talent development programs in Finance, Marketing

• Talent Groups (Site Business Academy, RockStars)

• Wise, NextGen Groups

Finance Graduate Program

Finance Develop Program

Finance Rotation Program

19 Services Confidential

Dell Corporate Culture

Work-Life Effectiveness

Purpose & Values

Career Management

Performance Management

Communication

Corporate Responsibility

Dell Culture

Corporate Culture

Flex-Work Solutions – Home Office – Flextime & Part time

Team member benefits and other discounts:

– Employee Purchase Program – Employee Referral Program – On-Site Services (fitness

center) – Other Benefits

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Repeated winner of “Most Family Friendly employer” in Slovakia (2006, 2008, 2009) Best Shared Service Centre (SSC) in Slovakia ((Hewitt: Best Employers

survey 2011 & 2012) - measures motivation & satisfaction of employees The Healthiest Company in Slovakia (2011) selected amongst 30

companies Dell Bratislava is rated Nr. 2 Most Desired Company among students in

Slovakia (research by AIESEC)

Work/Life Effectiveness Happy people work better

Performance Management

Corporate Responsibility

Purpose & Values

Career Management

Work/Life Effectiveness

Communication

DELL Winning Culture

Q & A

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Back Up

Corporate Culture

General Facts Dell Bratislava

• Dell operates in Slovakia since 2002 • Headcount:

– 1800 Employees – 150 People managers – SMT team with 2 site leaders & 11 members

• Average age: 31 • Gender split:

– 54 % male – 46 % female

• Education: – 63 % Graduates 37 % Secondary school

Languages • Major languages are Slovak, English and German Site supports additional

15 languages (Polish, Czech, Russian, Ukrainian, Hungarian, Portuguese, Italian, Greek, Turkish, French, Swedish, Dutch, Arabic, Serbian, Croatian)

• Starting hiring Hebrew and also looking at the following: Danish, Norwegian, Slovenian, Estonian, Latvian and Lithuanian (for service desk)

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Thank You