week four: organizational culture. objectives for week four memos of understanding describe...
Post on 22-Dec-2015
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Objectives for Week Four
Memos of Understanding Describe Organizational Culture and its
Elements Consider the Purpose of Culture How Do Managers Use and Create Culture?
Memorandum of Understanding
Challenges of defining project Unanticipated issues or concerns Setting expectations Building effective client-group relations Timeline and deadlines
Definition of Culture
“A pattern of shared basic beliefs and assumptions taught to new members as a guide to perceiving, thinking, and behaving.”
-Schein
Steps Organizations Take When Responding to Environmental Uncertainty
Positions & Departments Boundary-Spanning Planning & Forecasting Political Activity Interorganizational Linkages
Comparing Models of Adaptation
Population ecology, Resource dependency, Institutional isomorphism
How do each of these models define success and effectiveness?
What is missing from each model’s notion of success and effectiveness?
Startup.com Questions
What does the leadership do to create culture? What kind of culture do they create? Artifacts? Values? Assumptions? How might the initial splintering of the founders
affect culture?
Startup.com Questions
What does the interaction with the EZGOV manager reflect about GovWorks culture?
How does GovWorks respond to the EZGOV launch?
What does GovWorks response to the EZGOV launch reflect about its culture?
How does GovWorks handle the crisis of its weakness in the market?
Startup.com Questions
Evaluate Kaleil’s management style. What words would you use to describe Kaleil’s
relationship to the company? How much of the “mistakes” we identify are a problem
of inexperience? How much of GovWorks cultural, leadership, and
structural characteristics were a product of its surrounding environment?
How will the recent changes in the environment identified by Brooks affect organizational culture?
Key Points Regarding Organizational Culture
Culture = powerful determinant of organizational behavior and performance
Socially constructed Evolutionary Same event can have different meanings for
different individuals/organizations
Functions of Culture
Defines boundary Gives sense of identity Generates commitment Enhances stability Sensemaking Control mechanism Dealing with external entities & actors
Key Questions About Culture
What are the implications of an ineffective organizational culture?
How do you build a more effective organizational culture?
How do you fix cultural deficiencies?
Can you manage culture?
Leadership and Culture
Managing v. Leading Transactional leaders
– Encourage performance along existing goals– Cultural maintenance
Transformational leaders– Pursue new and/or more ambitious goals– Cultural innovation
Risk-taking Culture
Khademian on Culture, Leadership, and the Environment
“Public managers as leaders can be influential in the development and change of culture, but they must look for, understand, and work with the environmental factors that influence and interact with the culture they seek to manage.”
p. 36
Khademian on Cultural Change
“Culture evolves from efforts to conduct a public task with specific resources and skills in complex environments.”
p. 43
Khademian on Cultural Change
Tasks, resources, skills = commitments Commitments = roots of culture Change = trial and error
– Monitor– Reward– Institutionalize
Khademian on Cultural Change
How would Khademian instruct us to study the roots of culture at GovWorks?
Khademian on Cultural Change
How would Khademian instruct us to study the roots of culture at GovWorks?– Primary tasks– Primary resources– Environment– How is work done – what are the commitments?
Khademian on Cultural Change
How would Khademian instruct us to study the roots of culture at GovWorks?– Primary tasks– Primary resources– Environment– How is work done – what are the commitments?
Are we changing culture or work processes? Is there a difference?
Linking Culture to Other Aspects of the Course
Management and leadership Environment and responses to the
environment Inertial qualities of organizations Problem-solving and innovation Processes and technologies Origins and life cycles of organizations