webinar on webinars
DESCRIPTION
Tips for attendees, presenters, and people evaluating webinar software.TRANSCRIPT
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A Webinar on Webinars
Karen G. SchneiderCommunity LibrarianEquinox Software, Inc. “The Evergreen Experts”http://esilibrary.com March, 2009
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Prologue: before we get started…Basic commands for GoToWebinar
•Testing your audio•Mute/unmute•Raising hands•Asking questions
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So now are we in lockstep?
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If stuff happens: Relax, don’t worry! Roll with it.
photo by Timothy de Ruyter
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1. What is a webinar…
And why do you care?
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“Web conferencing is used to conduct live meetings or presentations via the Internet.” — Wikipedia
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Other characteristics…
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Flexible communication
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•Surveys! Polls! Questions!•Roles: presenters, organizers,
panelists, attendees•Hand off the keyboard and mouse to
someone else!•Boot people out of sessions!
And more….
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•Loss of kinesthetic (body language) cues
•Not standardized•Attention economics:
people tend to multitask
•Stress factor
Webinar drawbacks
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Key challenge for webinar participants:
Learning to relax, don’t worry, and roll with it.
photo by Timothy de Ruyter
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2. Power Tips for Webinar Attendees
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2.1 Read the instructions in advance
Do you have the right equipment?Have you downloaded the software?Are you sure your equipment works?Have you skimmed basic commands?
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Example:Logitech ClearChat Comfort USB Headset
OR…+
2.2 Dress for SuccessVOIP: The free-n-easy equipment setup
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O.k. alternative setup #1
Dial-in (usually $$) — supported by most software
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O.k. alternative setup #2: Listening + Chat
+Widely supported; requires extensive
multitasking
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Bad, bad, BAD setup: The dreaded webcam microphone
Echo, feedback, distortion, and collective misery
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2.3 ONE person per PC, please!
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2.4 Show up early
Get situatedTest equipmentExplore menus
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2.5 Mute yourself when you aren’t talking
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2.6 Identify yourself when you communicate
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2.6 What are YOUR ideas?
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And remember…Relax! Don’t worry! Roll with it!
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3. Power Tips for Webinar Presenters
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3.1 Pick the right software for your audience
(More on that in part 4)
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3.2 Assume people won’t read the instructions in advance
Plan a little extra “getting situated” timeBuild in “webinar 101” at the beginning
Don’t assume tech expertise=webinar expertise
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3.3 Use 2 or more monitors
First monitor: exploded webinar control panel Second monitor: your displayed screen
Third monitor: Twitter, Facebook, email from your mom, etc.
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3.4 Have a wingman
The wingman… Responds to text chats
Repeats questions and assists with sensemaking remindersHelps with technical complications
Helps you remember to record sessions and save files
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3.5 Assume control
Ask people to identify themselves, mute keyboards, etc. Mute people if they’re noisy
Redirect discussion when necessary
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And remember…Relax! Don’t worry! Roll with it!
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4. Selecting Webinar Software
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4.1 Scan the field: what are people using?
WebexGotowebinar
CentraAdobe
OPALDimDim
Etc.
What features do they like? Hate? Miss?Take advantage of trial offers.
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4.2 Identify and rank requirements:
MandatoryHighly desiredDesired
Be aware:These products arerapidly evolving!
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4.3 Features of general importance
•Cost (and payment options)•Stability•Ease of use•Platform support (Windows? Mac? Linux?)•Display quality•Number of attendees who can attend a single
session•Audio service: Flexible VOIP/dial-in options•Chat function•Full duplexing versus half duplexing
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4.4 Features important to Equinox
•All of the above, plus… if possible:
•Open source•Recording (video and transcripts)•Registration functions (register, remind, follow-
up)•Support for additional panelists and presenters•Hand over keyboard and mouse•Change presenters on the fly•Start meetings on the fly• Invite people to ongoing sessions
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4.5 Other features to consider
•Video (“Brady Bunch”-style heads in boxes)▫Massive bandwidth drain
•Polling•Surveys•Voting•Feedback tools•Drawing tools•Rescheduling functions•Toll-free conference number options
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4.6 What we’re going with (for now)
• Gotowebinar for public sessions▫ Windows/Mac workstation support▫ Generally good feature set▫ Supports huge number of attendees (1,000)▫ Chat function not well-designed for engagement ▫ Good value for the price▫ Month-to-month contract
• Webex small-business solution for developer/in-house sessions▫ Windows/Mac/Linux workstation support▫ Excellent feature set▫ Very pricy for large groups, reasonable for small groups▫ Month-to-month contract
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And don’t forget: Relax, don’t worry! Roll with it.
photo by Timothy de Ruyter
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Thanks!•Karen G. Schneider
•Equinox: http://www.esilibrary.com•Evergreen: http://www.evergreen-ils.org