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Recruitment Pack Service Manager September 2019 1 Service Manager Recruitment Pack – September 2019

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Recruitment Pack

Service Manager

September 2019“Safer London is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.”

1Service Manager Recruitment Pack – September 2019

2Service Manager Recruitment Pack – September 2019

Thank you for your interest in working at Safer London. 

We are a leading Charity working to keep young people in London safe.  Our greatest asset is the amazing workforce of dedicated, passionate professionals that you are interested in joining. We are fortunate to have a strong and diverse workforce and the work that we undertake is transformational for young people.  We welcome applications from inspirational, passionate individuals who are keen to work with us. 

Our work is underpinned by a strong commitment to engaging young people, safeguarding them and enabling them to have a voice and lead the change they want to make and our income has grown year on year. We will continue to strive for sustainable growth, to increase our impact.

I hope that as you read this pack and do your research you will be inspired to apply to join us.

Best wishes and good luck with your application

Sherry Peck, CEO

Safer LondonWe are Safer London, the leading London charity working to prevent and address gang violence, vulnerability and exploitation among young people. We were born in 2005, set up with a grant from the Metropolitan Police Authority to support young people at risk of crime.

HRH The Prince of Wales is Patron of Safer London, and the Metropolitan Police Commissioner Cressida Dick serves as President.

To date, we have helped 48,000 young people escape violence, exploitation and crime and turn their lives around.

We believe every young person should be able to live free from exposure to gangs, exploitation and crime and we put this into action by reaching out to London’s most vulnerable and exploited young people to prevent them from slipping through the net. Through our programmes, we:

• can assign a young person a skilled independent advocate who will help them navigate through services and get access to the legal and professional help they are entitled to;

• deliver 1:1 and group sessions with young people on safety, consent and self-worth, and equip them with the tools to make a safe transition into adulthood avoiding harm;

• work with schools to improve safeguarding and prevent violence in both the school and wider community;

• support young people who want to leave or escape from gangs;• empower parents and carers to nurture young people in these ever-changing

technological times and strengthen family connections;• provide trained mentors who open and expand young people’s horizons and

ambitions;• help social housing tenants escaping domestic violence relocate and maintain

their tenancy;• train professionals (including the police), keeping them abreast of new and

emerging threats.

We are continually evolving and innovating – we have to in an ever-changing youth landscape, with our focus on making London safer for young people.

Our values

We are: Changemakers – We bring creativity, passion and innovation to make a lasting

difference. Inclusive – All that we do recognises and values the diverse experiences of young

people. Trusted – People trust us because we have a track record of consistent, high quality

delivery. Courageous – We are brave, unafraid to challenge, and committed to empowering

young people to stay safe and happy. Collaborative – We stand with individuals and organisations who share our vision.

3Service Manager Recruitment Pack – September 2019

Role Description As Service Manager, you will manage the local delivery of Safer London’s services which focus on extra-familial harm in relation to violence, vulnerability and exploitation. Our current services focus on child exploitation, harmful sexual behaviours, domestic violence, mentoring and exiting gangs.

You will manage a staff team and support direct work with children, young people, families and communities ensuring that services are delivered in line with stated outcomes and evidence effective practice. You will contribute to the monitoring of Safer London’s contracts and grants and project activity to funders. You will develop and support relationships with local partner agencies and voluntary sector organisations and work with the wider organisation to develop new and existing projects and activities and identify funding opportunities.

4Service Manager Recruitment Pack – September 2019

Responsibilities 1. Line manager a team, ensuring compliance to Safer London’s policies and

procedures. Ensuring that best practice around supervision, APR’s and other management and leadership practice is delivered across the service.

2. Support the team to deliver and record work in line with the highest standards and organisational policies and procedures.

3. Give leadership and practical support across the service around safeguarding and safe practice, supporting a culture of continuous improvement.

4. Establish and maintain effective strategic and operational working relationships with partners, communities and other key stakeholders to develop and deliver the service effectively.

5. Contribute to the reporting around the service both internally and externally to all commissioners and funders, Directors and Trustees linked to this theme of work.

6. Take responsibility for robust management of service budgets and other resources.

7. Work with colleagues across the organisation to raise funding for the programme of work – inputting expertise around the theme of work. This includes identifying potential funding opportunities, leading the development of high quality bids and contributing to the organisations income generation targets.

8. Contribute as required to the wider work of the organisation commensurate with the level of this post.

9. Act in a manner that is in keeping with Safer London’s values.

10. Undertake any other duties as required and commensurate with the level of this post.

5Service Manager Recruitment Pack – September 2019

Person Specification

1. Qualified and Registered Social Worker

2. Demonstrable knowledge and experience around safeguarding of both children and adults at risk, particularly in relation to extra familial harm, including sexual and criminal exploitation and gangs

3. Demonstrable expertise and experience of working with children, young people and adults at risk

4. Demonstrable experience of managing teams and coaching individuals

5. Experience of developing partnerships and relationships with a wide variety of organisations and communities to support the needs of vulnerable children, young people and adults, as well as their families and carers.

6. Experience of case recording and supporting teams to monitor and record work

7. Evidence of relationship building with a variety of stakeholders

8. Good communication and negotiation skills – including report writing suitable for a variety of audiences

9. Practical understanding of equality, diversity and inclusion, as well as experience of applying those principles in the workplace

10. IT literate (Excel, Word etc) and experience of using databases.

6Service Manager Recruitment Pack – September 2019

Terms of EmploymentPlace of work Administrative base in Southwark, working Pan London

Salary £35,525

Reporting to Organisational Lead

Responsible for Frontline staff

Hours of work Full time 35 hrs per week (but will consider applicants looking for part time 3-5 days per week)

Contract type Fixed term until 31st March 2020 (state extension subject to funding)

Benefits Safer London offers 28 days annual leave per year - 3 days to be taken when the office closes between Christmas and New Year.

We offer an auto-enrol pension scheme and other employee benefits.

We are currently reviewing our reward package.

7Service Manager Recruitment Pack – September 2019

How to applyClosing date Midnight Wednesday 18th September 2019

Interviews Tuesday 24th/Wednesday 25th September 2019

Safer London is committed to actively opposing all forms of unlawful and unfair discrimination and will provide reasonable adjustments to all stages of our recruitment and selection procedures in accordance with the Equality Act 2010.  If you require an alternative method of submitting an application, please contact [email protected].

If you have been shortlisted for interview, you will be contacted within two weeks of the closing date. If you do not hear from us within two weeks then unfortunately you have not been shortlisted.

You can submit your application electronically to [email protected]

Please submit the Diversity Monitoring Form separately to [email protected]

8Service Manager Recruitment Pack – September 2019

Application Form

Title of post applied for:(As shown on the job advert)

Please write clearly in black ink or type.

Confidential

1. PERSONAL DETAILS

Surname:       Forenames:      

Former surnames if different:

     Preferred title (Dr, Mr, Mrs, Ms, Miss etc):

     

Address:

     

Tel No (home):      

Tel No (business):      

      Tel No (mobile):      

<Town> <Post Code> Fax No:      

E-Mail address:       Nat. Insurance No:      

Nationality:       If you are not a British passport holder or a European Citizen, or you do not have the permanent right to remain in the UK, you will require a work permit.

Do you need a work permit to be employed in the UK?

Yes

No

If you already have a work permit, when does it expire?      

(Please note that your current work permit may not be valid for this post.)

Where did you learn of the post?      

2. EDUCATION AND PROFESSIONAL QUALIFICATIONS

(Original documents as proof of qualification will be required at interview.)

Secondary School / College / University

Dates Examinations taken Date ResultFrom To

                                   

                                   

9Service Manager Recruitment Pack – September 2019

                                   

                                   

                                   

                                   

Professional Qualifications currently held: how obtained, grade and date

     

Other relevant Educational or Training Courses, with dates

     

3. PRESENT POST

Title of Post:       Salary/Grade:      

Name of Employer:       Business of Employer:      

Address:

     

Date Commenced:      

Date Ended (if applicable):      

10Service Manager Recruitment Pack – September 2019

     

Please outline your responsibilities, to whom you are responsible and

staff responsible to you (if applicable):

Reason for leaving or wishing to leave:      

Period of notice required to terminate present employment:      

Please notify us of any dates you not are available for interview:

     

11Service Manager Recruitment Pack – September 2019

4. PREVIOUS EMPLOYMENT – Please continue on a separate sheet if necessary

Name and Address of Employers Position held

Dates Reason for leaving

Final salaryFrom

DD/MM/YYYYTo

DD/MM/YYYY

Description of duties:

Description of duties:

Description of duties:

Description of duties:

Description of duties:

12Service Manager Recruitment Pack – September 2019

5. SUPPORTING STATEMENT.

Please use the headings as shown in the Person Specification to detail how your skills, abilities, knowledge and experience are relevant to this job. Please provide examples to demonstrate how you meet each relevant point in the person specification.

     

13Service Manager Recruitment Pack – September 2019

6. OTHER INFORMATION

What activities outside work interest you? (State any positions held you consider relevant.)

     

Do you hold a current driving licence?

Yes No Do you own a car? Yes

No

If selected for interview, do you require any assistance or adaptations to help you to attend?

Please give details

7. REFERENCES

Safer London will seek references to cover the last FIVE years of employment/study .

Please supply at least two professional references, one of whom should be your current or last employer.

If you need to provide more than two referees to cover the last five years, please complete the additional referee details section below.

If you have any gaps in employment/study in the last five years please explain the reason 14Service Manager Recruitment Pack – September 2019

for this and provide the details in the additional referee details section below.

Referee 1 Referee 2Title (Mr, Mrs etc):       Title (Mr, Mrs

etc):      

Full Name:       Full Name:      

Job Title:       Job Title:      

Organisation:       Organisation:      

Address:

     

Address:

     

           

Tel No:       Tel No:      

E-mail address:       E-mail address:      

Fax No:       Fax No:      

Please state if we may obtain this reference prior to interview.

Yes No

Please state if we may obtain this reference prior to interview.

8. DECLARATION

I declare that the information given in this application form is true and complete.

I understand that if I have given any misleading information on this form or made any

omissions, this will be sufficient grounds for terminating my employment.

Signature: Date:      

Name:      

The information provided by you on this form as an applicant will be stored either on paper records or a computer system in accordance with the Data Protection Act 1998 and will be processed solely in connection with recruitment.

15Service Manager Recruitment Pack – September 2019

Additional Referee Details

As part of Safer London commitment to Safer Recruitment, all applicants will be required to provide their full employment history, if they are applying for relevant roles within Safer London.

Previous Employment/ Work Experience

Please list your previous employers, since leaving full time education (normally age 18), most recent first with days, months and years if known.

Please continue on a separate sheet if necessary. All gaps must be accounted for in the table below.

From (DD/MM/YYYY

To (DD/MM/YYYY

Name & Address (of Employer)

Post Held Reason for Leaving

Gaps in education/employment

Please account for any gaps in between your education/ employment and note that all periods since leaving full-time education (post age 18) should be accounted for e.g. periods of unemployment, voluntary work, self-employment, raising a family etc.

From (DD/MM/YYYY)

To (DD/MM/YYYY) How was time occupied

Please e-mail your completed form to:

[email protected]

16Service Manager Recruitment Pack – September 2019

Diversity Monitoring Form (Confidential)Safer London recognises and actively promotes the benefit of a diverse workforce and is committed to treating all employees and volunteers with dignity and respect regardless of race, gender, disability, sexual orientation, religion or belief. We therefore welcome application from all sections of the community.

Post applied for

Gender Male Female Prefer to self-describe

Disabilities

Do you consider yourself to have a disability? Yes No Prefer Not to Say

If you require any adjustments to the recruitment process please contact [email protected]

Ethnic Origin - I would describe my ethnic origin as (please tick box in appropriate category) :

White English, Northern Irish British, Welsh, Scottish

Irish Gypsy or Irish Traveller

Other white *

Black or Black British

Black Caribbean

Black African

Other Black background *

Mixed White & Black Caribbean

White & Black African

White & Asian

Other mixed background *

Asian orAsian British

Indian Pakistani Bangladeshi

Other Asian background *

Other ethnic group Chinese Arab Any Other *

* Please specify ………………………………………………………………………………

Prefer Not to Say 17Service Manager Recruitment Pack – September 2019

Religion

No Religion Christian (all Christian Denominations) Buddhist Hindu Jewish

Muslim Sikh Other Religion Prefer Not to Say

Prefer to Self-Describe

Sexual Orientation

Heterosexual/Straight Gay Woman/Lesbian Gay Man Bi-sexual

Prefer Not to Say Prefer to Self-Describe

18Service Manager Recruitment Pack – September 2019

Criminal Convictions FormSafer London is committed to employing a diverse workforce and ensuring equal opportunities for all. Since all staff working or volunteering for Safer London may at some point come into contact with vulnerable adults and children we have a policy that everybody should be checked by the Disclosure and Barring Service (DBS) – previously known as CRB. All posts, whether paid or voluntary, are exempt from the Rehabilitation of Offenders Act (1974) and so all criminal convictions, including those considered as spent need to be disclosed.

Please complete the form below and return it in a separate envelope marked “Confidential – CC”. Please remember to include your name on the front of the envelope.

This should be handed in if you are shortlisted for interview and marked for the attention of Angela Browne. This will only be opened if we are considering making you an offer of employment or inviting you to join our volunteer Skills Bank. All other unopened envelopes will be destroyed.

Having a criminal conviction will not necessarily exclude applicants but may need to be taken into consideration depending on the post.

If you have any questions about completing the form, please contact Angela Browne in confidence on 020 7021 0301.

REHABILITATION OF OFFENDERS ACT 1974The post for which you are applying carries exempt status under the provisions of the Act regarding “spent” convictions. You are therefore required to declare below any convictions (including bind-overs and cautions) you have had regardless of whether or not the time limit has elapsed.

Have you ever been convicted of a criminal offence or received a caution, reprimand or warning? Yes No

Are there any alleged offences outstanding against you?

Yes No

If YES to either, please give details below. Failure to disclose any information relating to criminal convictions may disqualify your application or result in dismissal without notice.

Details:

19Service Manager Recruitment Pack – September 2019

I declare that the information given both on this form and the equal opportunities monitoring form is true and correct. I understand that any false or misleading information, or omissions of information concerning canvassing or criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to termination.

Data Protection:

If I accept employment with Safer London, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.

Signed: Date:

Name:

20Service Manager Recruitment Pack – September 2019