The Leiston Surgery

Main St, Leiston, Suffolk, IP16 4ES

Tel 01728 830 526

Fax 01728 832 029

www.leistonsurgery.com

sec.leistonsurgery@nhs.net

Dr Imran Qureshi

Dr Sally Simmonds

Dr Karen Blades

Dr Nicola Maggs

Dr Samir Pai

Dr Lucy Jackson

VACANCY GP Receptionist/Administrator

Leiston Surgery

Part-time 15-20 hrs per week

Job Summary:

Leiston Surgery has 2 permanent part-time vacancies for a GP Receptionist/Administrator we are a fast-growing practice, due to an internal promotion we are looking for enthusiastic and flexible part time receptionists to join our team. Ideally, we are looking for 15-20 hours per week, worked across 3 or 4 days.

Duty patterns are variable but the practice's core hours are from 07:45 to 18:30 Monday to Friday. The ideal candidate will be passionate about great customer service, enjoying working as part of a team. In return we will offer a competitive salary, excellent annual leave with a supportive work environment.

Leiston Surgery reception team pride themselves on offering excellent, efficient and friendly service to all patients.

Receptionist duties include:

· Answering the telephones

· Booking GP, Practice Nurse and Health Care Assistant appointments

· Administrative tasks including registering new patients, photocopying, shredding and completing forms

· Using the in house clinical system, SystmOne, to deal with the full range of patient queries

· Filing and retrieving patient records

· Processing repeat prescription requests

· Promotion and advice on the online access system

Person Specification:

· Excellent team player

· Flexible and adaptable

· Embraces improvement and change

· Able to deal with pressure and conflicting demands

· Enjoys interacting with patients and providing excellent customer service

Work Experience/ Skills/Qualifications:

· Good IT skills and previous experience as a GP Receptionist is desirable.

· Experience in a customer service or receptionist role is the minimum requirement.

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organisation, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

Apply in writing to Practice Manager – Sarah McLennan, Main Street, Leiston, Suffolk, IP16 4ES

Closing Date Monday 20th November 2017