We are your partner for consulting, planning and

software products in the transport market

ETC Transport Consultants GmbH as a com-

petitive consulting, planning and IT company

has been active in the national and international

transport market for more than 40 years.

Our vast experience, our high quality standards

as well as our in-depth expertise relating to the

core processes of this specific market are essen-

tial for achieving high customer acceptance and

satisfaction.

With its two business divisions Mobility and IT

Solutions ETC Transport Consultants GmbH suc-

cessfully combines creativity and quality as well

as tradition and modernity.

Today, the company is an important part of Gauff

Consultants, an independent consulting & engi-

neering company, permanently represented in

more than 50 countries worldwide as a 100%

subsidiary of GRE – Gauff Rail Engineering GmbH

& Co. KG.

Our expertise – your advantage

Our philosophy consists of being a high-quality

partner for our customers along the value-add-

ed chain in the transport market, with focus on

railway and public transport.

We provide consultancy services to compa-

nies and organizations of the transportation

sector in the classic consultancy fields: strat-

egy and management consultancy, process

and organization consultancy and IT consul-

tancy.

We support our customers at finding solu-

tions to their planning, conceptual and trans-

port economic challenges.

We develop, implement and operate software

solutions for the transport market.

We help our customers to operate success-

fully in the transport market.

Thanks to the comprehensive orientation of our

business fields and our diversified customer

structure ranging from public service providers

and ministries, transport and industry compa-

nies up to institutional donors, we are able to of-

fer deep and wide expertise and a professional

national and international network, which repre-

2

COMPETENCEAND PRACTICALKNOWLEDGE

sents an important advantage for our customers

in the course of our projects. This way, our com-

pany has become one of the leading providers

of IT solutions for real-time, management and

quality measurement systems as well as for mo-

bile business applications in the fields of local

rail passenger services and bus markets.

Our software solutions and products guarantee

quick, reliable and transparent information flows,

the collection of all relevant data, automated

evaluations and simplified communication chan-

nels resulting in short reaction times and fast

responses during day-to-day operations.

We constantly integrate new professional chal-

lenges and technical developments in our work

allowing for a continuous improvement and up-

to-date projects. Our main focus of our activities

is to provide benefit for our customers.

To achieve this we are guided by the following

principles:

Innovations develop when experience, curios-

ity and passion for discovery come together.

Today’s needs can only be met while consid-

ering future developments.

Our strength is our knowledge regarding the

entire spectrum of the value-added chain in

the transport market.

Standardized developments provide the eco-

nomic basis for specific customer solutions.

Thus, we are able to offer our customers com-

plete solutions meeting their specific needs in

the sectors of Mobility and IT Solutions for to-

day’s and tomorrow’s requirements in the trans-

port market, using our highly-motivated and

interdisciplinary working team of experts spe-

cialized in the fields of engineering, traffic plan-

ning, transport economics, geography, com-

puter sciences, business administration, urban

planning, sociology and political sciences.

ETC Transport Consultants GmbH is and will re-

main your qualified and reliable partner for con-

sulting, planning and IT solutions and products

in the transport market.

3

We develop sustainable solutions in the transport market

We develop, plan and implement future-oriented

concepts which help to guarantee the mobili-

ty of tomorrow. For this purpose, we carry out

studies, designs and consultation for transport

companies, transport associations as well as for

ministries, states and municipalities. We provide

consultancy services and planning support to

our partners in the following fields:

Strategic Consultancy

Transport Planning & Modelling

Tariffs, Revenue Distribution & Sales

Quality & Process Management

Freight Transport & Logistics

Within these areas we are able to offer a service

portfolio ranging from the classic consulting

fields of strategic and management consultancy,

processes and organizational consulting up to

specific transport planning and modelling.

4

MOBILITY

Strategic Consultancy

Strategy development in the transport market

Support during tendering processes

Restructuring of transport companies

Alternative financing options for public transportation

Calculation of costs and the revenues for transport services

Benchmarking and market surveys

Transport planning

Conceptional transport and operation planning for public authorities and trans-port companies

Cost-benefit analysis

Capacity analysis including route and schedule planning, capacity analysis and operational simulations

Rolling stock strategy

Concepts for transport infrastructure

Forecasts and estimations of demand

Linkage of socio-demographic and transport data

Development and management of scenarios

Tariff, Revenue Allocation & Sales

Customer-specific tariff strategies

Tariff development, structural reform of tariffs, tariff simulations

Drafting, calculation and moderation of revenue allocation processes

Revenue forecasts

Conception and conduction of traffic surveys

Development of tariff data bases and conception of tariff trainings

Sales strategies and concepts

Process & Organization Consulting

Process optimization in transport compa-nies at the interface between strategy and structure

Quality improvement

Simplification of processes

Measurement and assessment of service quality

Analysis and assessment of business processes

Internal process management

Improvement of the output optimization of transport companies

Freight Transport & Logistics

Conception of multimodal transport chains for road, railways and waterways

Operations and logistics simulations

Terminal development for intermodal transport

Surveys and market analysis for rail freight traffic

Freight transport and logistics concepts

Fields of competence

5

Customers & References

Selected customers

European Commission

• Ministries: Federal Ministry for Transport and Digital Infrastructure (Germany), AK rail policy of the German Federal Council, State Ministry for Economy, Labour and Transport (Saxony), MOT&I Kenia, MINICOM Rwanda

International organizations, e.g. GTZ, EIB, EBRD, World Bank, AfDB

Railway transport companies: City Bahn Chemnitz GmbH, Deutsche Bahn AG, Danisch State Railway, Erfurter Bahn GmbH, Netinera Deutschland GmbH, Sächsische Dampfeisenbahngesellschaft mbH, S-Bahn Berlin GmbH, Usedomer Bäderbahn GmbH, Veolia Verkehr GmbH

Railway infrastructure companies: DB Netz AG, PKP PLK, Jernbaneverket, Currenta, Trafikverket, Banedanmark, RFI, Prorail, Infrabel, LDZ, RAHCO, RZD

Public authorities/transport associations: Hamburger Verkehrsverbund GmbH, Landesnahverkehrsgesellschaft Nieder-sachsen mbH, LVS Schleswig-Holstein Landesweite Verkehrsservicegesellschaft mbH, Mitteldeutscher Verkehrsverbund GmbH, Nahverkehrsservicegesellschaft mbH, Mitteldeutscher Verkehrsverbund GmbH, Nahverkehrsservicegesellschaft Baden-Württemberg mbH, Nahverkehrs-

servicegesellschaft Thüringen, Nord-hessischer Verkehrsverbund GmbH, Rhein-Main-Verkehersverbund GmbH, Verkehrsverbund Berlin-Brandenburg GmbH, Verkehrsgesellschaft Oberhessen mbH, Verkehrsmanagement-Gesellschaft Saar mbH, Verkehrsverbund Mittel-sachsen GmbH, Verkehrsgesellschaft Mecklenburg-Vorpommern mbH, Verkehrsverbund Paderborn-Höxter mbH, Verkehrsverbund Oberelbe GmbH, Zweckverband Nahverkehrsraum Leipzig, Zweckverband SPNV Süd, Zweckver-band SPNV Nord

Public transport companies: Berliner Verkehrsbetriebe (BVG) AöR, Bremer Straßenbahn AG, Cottbusverkehr AG, Jenaer Nahverkehrsgesellschaft mbH, Rostocker Straßenbahn AG, associations of German transport companies

Cities and municipalities, domestic and international

Industry: Alstom, COWI A/S, LGT Lengiprotrans Russia, OAO Highspeed Railway Line Russia, Siemens, Vattenfall

Selected Project Experiences

Transport market studies for European rail freight corridor 3 and 8

Study on behalf of the federal states for the review of the regionalization law regarding the future financing of regional passenger rail transport in Germany

Development of an allocation basis for the financing of regional passenger rail transport in the Free State of Saxony

Performance evaluations of the regional passenger rail transport of the Free State of Saxony for the years 2008, 2010 and 2012

Rail & road based mass rapid transit system on Jogoo road corridor, Nairobi

Determination of operating frameworks for the LRT-systems in Odense and preparation of tender documents

Transaction advisor services for Rwanda integrated trade logistics facilities project

Feasibility study Tram Khartoum

Evaluation & simulation of operations of the Intermodal Terminal in Oslo-Alnabru

“Network 2015+” for regional passenger rail transport for the transport authority VVO in Dresden

Revenue and operation cost calculation for regional passenger rail transport

6

Selected project partners

COWI A/S, Denmark

Qnamic AG, Switzerland

BalticMarineConsult GmbH, Warnemünde

ifb Institut für Bahntechnik GmbH, Berlin

KCW GmbH, Berlin

PBV Planungsbüro für Verkehr Bornkessel & Markgraf GbR, Berlin

PTV Planung Transport Verkehr AG, Karlsruhe

Schüßler-Plan GmbH, Düsseldorf

vci VerkehrsConsult Ingenieurgesellschaft mbH, Dresden

The companies of Gauff Consultants

Planning Tools

We make use of the following soft-ware-based analysis tools in our project work:

OpenTrack Simulation of rail-bound systems for the optimization of operation and infrastructure and capacity assessments

AnyLogic Multifunctional simulation tool for the sim-ulation and analysis of logistical processes using different established simulation methodologies

Timetable editing system Software for line-based timetable con-struction including production of timetable documents and evaluation of operation

RailOpt. Integrated resources management for planning and disposition in passenger and freight transport

VISUM Software for traffic analyses, forecasts and GIS-based data management to model transport networks and travel demand, to analyze expected traffic flows, to plan public transport services and to devel-op advanced transport strategies and solutions

MOBILITY

Support during tendering process and contract awarding for regional passen-ger rail transport

Analysis and assessment of core pro-cesses in transport companies

Revenue distribution Hochstift based on sales and timetable data

Feasibility study for the operation of Trolleybuses on two lines in Bremen (BSAG)

Technical and organizational work supporting the “Deutsche Initiative für Hochgeschwindigkeitsverkehr (German initiative for high-speed transport) in Russia“

Opportunities for the implementation of a high-quality (regional passenger rail transport connection between Dresden and the Czech Republic (feasibility study)

Railway corridor E 30 in Poland

Determination of the operating costs LRT services “Strela”, Moscow

Organizational support for the imple-mentation of a CNG-bus system in Kyzylorda (Kazakhstan)

Optimization of railway freight transport supply chains for the supply of power plants

Contact

ETC Transport Consultants GmbHMartin-Hoffmann-Strasse 18 12435 Berlin Germany

Dipl.-Volksw. Michael Holzhey Business unit manager for Mobility Phone +49 30 254 65-301 Fax +49 30 254 65-102 E-Mail michael.holzhey@etc-consult.de

ETC Transport Consultants GmbHMartin-Hoffmann-Strasse 18 12435 Berlin Germany

Dipl.-Ing. Hinrich Brümmer Business unit manager for Mobility Phone +49 30 254 65-353 Fax +49 30 254 65-103 E-Mail hinrich.bruemmer@etc-consult.de

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We develop software solutions & products for the transport market

As a service provider in public transportation,

transport companies have to deal on a daily ba-

sis with issues such as customer satisfaction,

quality management and commercial efficiency.

They are confronted in everyday life with a con-

stantly growing number of data to be recorded

and provided, on which transport companies,

public transport authorities, politicians and cus-

tomers rely.

The transport companies are not only obliged

to optimize their internal processes due to the

constant pressure to deliver the highest quality

at reasonable costs, but also due to new require-

ments in data processing – among others for

real-time passenger information.

ETC Transport Consultants GmbH distinguishes

itself by its outstanding competence. We are a

leading provider in the transport market for

RBL / ITCS Systems

Data hubs according to VDV standards

Quality management

Mobile technologies / Apps

Energy management

The portfolio in this segment is complemented

by our IT services as well as our IT consulting.

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IT SOLUTIONS

Areas of expertise

RBL / ITCS / DDS

Modern operations control system for bus and rail

Efficient interfaces, for example to VDV 453/454 (VDV: association of German transport companies) and to vehicle technology

Continuous processes and modules from the planning process, to the operation control, up to the reporting process

Hosting and support

Energy Management

Process optimization from the energy purchase up to the billing process

Interface to the utility meters in the vehicles and to the energy providers

Cost advantage due to precise energy forecasts

Driver assistance systems for further saving

Quality Management Systems (QMS)

Collection and automatic monitoring of the quality of supply

Proactive management of the quality of supply

Complaint management and lost and found management

Automatic quality reports

Mobile Technologies

Apps for rail and operations personnel

Company-wide messaging system

Virtual notification offices

Mobile quality and damage assessment

Document and directives management

Management Information Systems

Management Information System MIPS

Station Management System HMS

Specific solutions for transport authorities

Bundling of data handling, preparation and evaluation

Coverage of the whole service chain from consulting, design and implementation up to support of IT solutions

Takeover of operational management in order to minimize customer’s expenses

IT Services and Consulting

Integration of applications in existing service networks

Development of service networks

“privateAPN” mobile solutions for sensitive data on the www

Hosting and applications

Operational management of data centers

Development of solutions for IT security

9

Customers and References

Selected Customers

agilis Verkehrsgesellschaft mbH & Co. KG

AKN Eisenbahn AG

cantus Verkehrsgesellschaft mbH

DB Regio AG

Erfurter Bahn GmbH

Hessische Landesbahn GmbH

NBE Nordbahn Eisenbahngesellschaft mbH & co. KG

NETINERA Deutschland GmbH - with the subsidiaries „Die Länderbahn“,

including Regentalbahn Bahnbetriebs- GmbH, vlexx GmbH, Vogtlandbahn GmbH

- the subsidiaries erixx GmbH - and the metronom Eisenbahn-

gesellschaft mbH Regional transport Bern-Solothurn RBS

Schweizer Bundesbahnen AG

Société Nationale des Chemins de Fer Luxembourgeois (Luxembourgs public rail company)

Süd-Thüringen-Bahn GmbH

Selected References

RBL/DatNet & DatNet mobile: supervision of about 5000 train journeys per day, 500 rail vehicles, 150 buses and more than 1500 employees and 10 extern connected information systems (DEFAS, INSA, VVO, ADB, ZVV, VBN, GVH and RIS, RNN, RMV)

Q-DABA & Q-DABA mobile: 13 users and administration of more than 70 transport contracts

HMS: 3 users and administration of more than 13.000 stopping points

MIPS: 3 users and administration of voyagers numbers of more than 12 transport networks

IT service and consulting: Germany, Luxembourg and Switzerland

Selected Partners

WIB Solutions AG, Olten, Switzerland

Qnamic AG, Hängedorf, Switzerland

GSP Sprachtechnologie GmbH, Berlin

ifb Institut für Bahntechnik GmbH, Berlin

INAVET – Institut für angewandte Verkehrstelematik GmbH, Dresden

PBV Panungsbüro für Verkehr Bornkesssel & Markgraf GbR, Berlin

PSI Transcom GmbH, Berlin

The companies of Gauff Consultants

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IT SOLUTIONS

Contact

ETC Transport Consultants GmbHMartin-Hoffmann-Strasse 18 12435 Berlin Germany

Dipl. Inf. Helge Haugk Business unit manager for IT SolutionsDirector Branch Office Olten / SwitzerlandPhone +49 30 254 65-320 Fax +49 30 254 65-103 E-Mail helge.haugk@etc-consult.de

Software Solutions and Products

Rail operation management system with integrated data hub based on VDV-Stand-ards to support all processes and interfaces for transport services

Mobile operation management system component to provide real-time data and facilitation of operational communication

Web based quality management database for contract and performance controlling covering the whole process from data input through data review, calculation of indices, preparation of evaluation results up to the visualization of data and results

Mobile acquisition of quality of service data and connection to Q-DABA, Mobile Market Research

Data hub for public transport authorities for the evaluation of punctuality, quality and operation data as well as for the assess-ment of customer complaints

Integrating different data into a manage-ment information system to in order to analyze and evaluate the number of passengers, train kilometers, provide reporting systems, service and operation quality measurements

Integration, administration and processing of data from the stations and from the position of the poles including timetable and tariff information, modern web-based infrastructure register with additional information regarding accessibility, quality and pictures of the respective stations

With our products we successfully support national and international transport companies and public providers

ETC Transport Consultants GmbHAarburgerstrasse 7 4600 Olten Switzerland

Mirjam Schwager Deputy Director Branch Office Olten / Switzerland Phone +41 (62) 2164225 E-Mail mirjam.schwager@etc-consult.de

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Contact

Head Office BerlinETC Transport Consultants GmbHMartin-Hoffmann-Strasse 18 12435 Berlin Germany

Phone +49 30 254 65-200 Fax +49 30 254 65-102 E-Mail gernot.steinbrink@etc-consult.de

Branch Office Olten / SwitzerlandETC Transport Consultants GmbHAarburgerstrasse 7 4600 Olten Switzerland

Mirjam SchwagerDeputy Director Branch Office Olten / Switzerland Phone +41 62 216 4225 E-Mail mirjam.schwager@etc-consult.de

www.etc-consult.de

Quality Management Quality management system according to DIN EN ISO 9001: 2008 Certificate Nr. 12 100 12019 TMS Certification Authority TÜV Süd Management Service GmbH

Dipl.-Ing. Gernot Steinbrink Managing Director & Chairman Phone +49 30 254 65-200 Fax +49 30 254 65-102 E-Mail gernot.steinbrink@etc-consult.de

Dipl.-Ing. Dieter B. Gauff Managing Director Phone +49 30 254 65-223 Fax +49 30 254 65-102 E-Mail dieter.b.gauff@etc-consult.de

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Frankfurt OfficeETC Transport Consultants GmbHHouse of Logistics & Mobility (HOLM) GmbHGateway Gardens Bessie-Coleman-Strasse 7 60549 Frankfurt am Main Germany

Phone +49 30 254 65-200 Fax +49 30 254 65-102 E-Mail gernot.steinbrink@etc-consult.de

www.gauff.com