walmart global ecommerce · 1/3rd of the world’s population is online 37% of the global online...

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Page 1: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social
Page 2: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

Walmart Global eCommerce

Neil Ashe, President and CEO

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Page 3: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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One customer, One Walmart

Page 4: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Global eCommerce - building to win

eCommerce Sites and Operations

New Capabilities: Online,

Mobile, Social

Global Technology Platform

driving innovation

Page 5: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Bangalore

Sao Paulo

Silicon Valley

Global eCommerce - building to win

Page 6: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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We are already making great progress… New Search Engine Get On The Shelf In-Store Mode

Same Day Delivery

Scan And Go

Pay With Cash

Smart Pricing

Page 7: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Customers control the experience

Page 8: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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billion views per day on Youtube

60

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Online growing exponentially

hours of video uploaded every minute or

100 years of video every 10 days

China adds nearly as many Internet users

in 4 years as the entire U.S. population

Page 9: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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billion Facebook connections

Social networking growth off the charts

111

2.7

400

5

billion likes every day

million tweets every day

billion photos on Instagram

One in five women in U.S. on Pinterest

Page 10: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Mobile exploding

billion subscribers 6

87 percent of the world’s population is covered by wireless signals

700 million smartphone users and growing

540 million mobile users on Facebook

Page 11: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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eCommerce projected to reach $1.3 trillion

globally

1/3rd of the world’s population is online

37% of the global online population

researches products daily

46% of the global online population uses social

media to help make purchase decisions

Source: Nielsen August 2012 online survey of respondents from 56 countries

to provide insight into digital influences on grocery shopping behavior

2010

$0.3T

2005

Source: McKinsey & Co. analysis

2015

$0.7T

$1.3T

Page 12: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Global eCommerce vision

Page 13: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Global eCommerce strategy

Excel in the fundamentals of eCommerce

Innovate in new areas

Unite and expand the Walmart platform

to do what no one else can do

Win in key markets

Page 14: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Know customers

by name

Deliver on our

fulfillment

promise

Wide assortment

at best price

Customer

experience

Excel at the fundamentals of eCommerce

Page 15: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Building next-generation global technology

platform

Every Product Every Person Anytime, Anywhere

Customer Experiences

Page 16: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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site to store

same-day delivery

home delivery

Developing local fulfillment networks

Page 17: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Global eCommerce strategy

Excel in the fundamentals of eCommerce

Innovate in new areas

Unite and expand the Walmart platform

to do what no one else can do

Win in key markets

Page 18: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

Innovating in big data and social

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Making better buying,

merchandising and operating

decisions using signals

Big Data Social Analytics

Use Big Data to inform

decision making

Page 19: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Planning via shopping lists

Budgeting via eReceipts

Local store info via mobile

local ad & store information

Faster shopping via scan & go

Locate in-store items via store connect & store maps

Inventory discovery via

endless aisle

Empowering customers through mobile

Page 20: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

What customers think

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Mobile apps extend customer experience

Page 21: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Scan and Go video

Page 22: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Global eCommerce strategy

Excel in the fundamentals of eCommerce

Innovate in new areas

Unite and expand the Walmart platform

to do what no one else can do

Win in key markets

Page 23: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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We are growing where the world is growing

In UK: One of top

online grocers

In Brazil: Grew ~10X faster

than leader

In China: Invest in

Yihaodian

In U.S.: 40+ million

monthly visitors

Page 24: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Accelerate presence in China with Yihaodian

Announced plans to increase investment in

Yihaodian, one of the fastest growing

eCommerce sites in China, to 51% ownership

Founded in 2008 and already:

$60B

Source: McKinsey & Co. analysis

$230B

31%

eCommerce market estimated

to be US$230B by 2015

2010 2015

same-day delivery of grocery and GM in

Shanghai, Beijing, Guangzhou

provides next-day services to 40 cities plus

coverage in many other cities

24+ million registered users

Page 25: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Excel in the fundamentals of eCommerce

Innovate in new areas

Unite and expand the Walmart platform

to do what no one else can do

Win in key markets

Global eCommerce strategy

Page 26: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Unite and expand the Walmart platform

Small Format

Supercenter Site

Mobile

Sam’s

Walmart Global eCommerce

Supply Chain

Suppliers

Page 27: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Global eCommerce long-term financial goals

Grow faster than the market…

...while growing profitability

… and contributing to returns for WMT shareholders

Page 28: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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One customer, One Walmart

Anytime Anywhere Access

Page 29: Walmart Global eCommerce · 1/3rd of the world’s population is online 37% of the global online population researches products daily 46% of the global online population uses social

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Walmart GeC leadership team

Neil Ashe President and CEO

Walmart GeC

Joel Anderson President and CEO

Walmart.com

Gibu Thomas Sr. Vice President of

Mobile and Digital

Walmart GeC

Jeremy King Sr. Vice President and

CTO Walmart GeC

Andreas Schulmeyer Sr. Vice President and

CFO Walmart GeC