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Walmart Global eCommerce
Neil Ashe, President and CEO
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One customer, One Walmart
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Global eCommerce - building to win
eCommerce Sites and Operations
New Capabilities: Online,
Mobile, Social
Global Technology Platform
driving innovation
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Bangalore
Sao Paulo
Silicon Valley
Global eCommerce - building to win
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We are already making great progress… New Search Engine Get On The Shelf In-Store Mode
Same Day Delivery
Scan And Go
Pay With Cash
Smart Pricing
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Customers control the experience
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billion views per day on Youtube
60
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Online growing exponentially
hours of video uploaded every minute or
100 years of video every 10 days
China adds nearly as many Internet users
in 4 years as the entire U.S. population
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billion Facebook connections
Social networking growth off the charts
111
2.7
400
5
billion likes every day
million tweets every day
billion photos on Instagram
One in five women in U.S. on Pinterest
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Mobile exploding
billion subscribers 6
87 percent of the world’s population is covered by wireless signals
700 million smartphone users and growing
540 million mobile users on Facebook
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eCommerce projected to reach $1.3 trillion
globally
1/3rd of the world’s population is online
37% of the global online population
researches products daily
46% of the global online population uses social
media to help make purchase decisions
Source: Nielsen August 2012 online survey of respondents from 56 countries
to provide insight into digital influences on grocery shopping behavior
2010
$0.3T
2005
Source: McKinsey & Co. analysis
2015
$0.7T
$1.3T
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Global eCommerce vision
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Global eCommerce strategy
Excel in the fundamentals of eCommerce
Innovate in new areas
Unite and expand the Walmart platform
to do what no one else can do
Win in key markets
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Know customers
by name
Deliver on our
fulfillment
promise
Wide assortment
at best price
Customer
experience
Excel at the fundamentals of eCommerce
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Building next-generation global technology
platform
Every Product Every Person Anytime, Anywhere
Customer Experiences
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site to store
same-day delivery
home delivery
Developing local fulfillment networks
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Global eCommerce strategy
Excel in the fundamentals of eCommerce
Innovate in new areas
Unite and expand the Walmart platform
to do what no one else can do
Win in key markets
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Innovating in big data and social
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Making better buying,
merchandising and operating
decisions using signals
Big Data Social Analytics
Use Big Data to inform
decision making
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Planning via shopping lists
Budgeting via eReceipts
Local store info via mobile
local ad & store information
Faster shopping via scan & go
Locate in-store items via store connect & store maps
Inventory discovery via
endless aisle
Empowering customers through mobile
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What customers think
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Mobile apps extend customer experience
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Scan and Go video
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Global eCommerce strategy
Excel in the fundamentals of eCommerce
Innovate in new areas
Unite and expand the Walmart platform
to do what no one else can do
Win in key markets
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We are growing where the world is growing
In UK: One of top
online grocers
In Brazil: Grew ~10X faster
than leader
In China: Invest in
Yihaodian
In U.S.: 40+ million
monthly visitors
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Accelerate presence in China with Yihaodian
Announced plans to increase investment in
Yihaodian, one of the fastest growing
eCommerce sites in China, to 51% ownership
Founded in 2008 and already:
$60B
Source: McKinsey & Co. analysis
$230B
31%
eCommerce market estimated
to be US$230B by 2015
2010 2015
same-day delivery of grocery and GM in
Shanghai, Beijing, Guangzhou
provides next-day services to 40 cities plus
coverage in many other cities
24+ million registered users
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Excel in the fundamentals of eCommerce
Innovate in new areas
Unite and expand the Walmart platform
to do what no one else can do
Win in key markets
Global eCommerce strategy
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Unite and expand the Walmart platform
Small Format
Supercenter Site
Mobile
Sam’s
Walmart Global eCommerce
Supply Chain
Suppliers
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Global eCommerce long-term financial goals
Grow faster than the market…
...while growing profitability
… and contributing to returns for WMT shareholders
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One customer, One Walmart
Anytime Anywhere Access
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Walmart GeC leadership team
Neil Ashe President and CEO
Walmart GeC
Joel Anderson President and CEO
Walmart.com
Gibu Thomas Sr. Vice President of
Mobile and Digital
Walmart GeC
Jeremy King Sr. Vice President and
CTO Walmart GeC
Andreas Schulmeyer Sr. Vice President and
CFO Walmart GeC