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Voxiva Inc. 1990 K Street NW Suite 400 Washington, DC 20006 +1.202.419.0130 www.voxiva.net

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Page 1: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Voxiva Inc.

1990 K Street NW

Suite 400

Washington, DC 20006

+1.202.419.0130

www.voxiva.net

Page 2: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

• There are over 3.5 billion mobile phones in the world.

• 2.5 billion of them are in the developing world.

• By 2010, 90% of Africa’s population will be covered by the mobile network.

• “The explosive spread of mobile phone networks across the developing world has created a unique opportunity to significantly transform how countries can tackle global health challenges.”– Dr. Howard Zucker, Assistant Director-General, WHO

• 3 million new phones are sold every day (2084 per min).

Page 3: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Summary

• Focus Sector:

• Health

• Public Sector

• Enterprise

• Flexible platform for rapid development and deployment of new solutions.

• Integrated service provider model in partnership with mobile operators.

• Leading provider of mobile centric information solutions.

• Voxiva solutions allow clients to:

• Collect data from the field in real time

• Analyze data to make informed decisions

• Communicate and transact with distributed staff, clients, partners.

Page 4: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Voxiva’s Presence

USCanadaMexicoPeruArgentinaEcuadorColombiaPanamaUruguayParaguay

RwandaNigeriaKenyaTanzania

IndiaIndonesia

Page 5: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

The Reach of the Phone

The Reach of the Internet

The Problem We Solve

Page 6: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

The Reach of the Phone

The Reach of the Internet

The Problem We Solve: Collect & Communicate

Page 7: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Phone SMS Cell App PDA Web PC Client PoS

The Problem We Solve: Multiple Devices

Page 8: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

FormsForms ReportsReports DashboardsDashboards

The Problem We Solve: Analyze and Transact

Page 9: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 10: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 11: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Analytical tools can be used to build graphical views of the data

Page 12: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Analytical tools can be used to build graphical views of the data

Page 13: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 14: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Commun-ications

OUTPUTSBroadcast messages

AlertsSurveys

Data request results

Data &TransactionExchange

Business Intelligence &Decision Support

ApplicationMgmt.

DataEntry

DataAccess

Network Services

SMS Telco

Internet

DataRepository

Business RulesEngine

Our Architecture

INPUTS

OrdersReports

TransactionsSurvey responsesData requests

Page 15: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Health Solutions

Case StudiesSegment

US

Peru

India

Kenya

Mexico

CareNet:

Patient Monitoring & Support

Rwanda

Nigeria

Peru

Tanzania

Kenya

HealthNet:

Health Program Management

Peru

Colombia

Alberta, Canada

India

Ecuador

Panama

San Diego

Washington, DC

Health Watch:

Disease Surveillance

Page 16: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

SMS Toll-free to IVR

J2ME Web via EDGE/GPRS

Facility Level

Web via EDGE/GPRS

District Level

Regional Level

National Level

Sample

DataSample

Data

Rwanda Case Study: TRACnet System

Page 17: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Initial Launch: January 2005

System has four core modules:• Patients

– Patient Registry

– Longitudinal Patient Record

• Program Indicators

– Routine Reporting (patient numbers, KPIs…)

– Analytics and management views

• Inventory

– Stock-level reporting

– Stock-out and shortage alerts

• Laboratories

– Lab result reporting and access from the field.

• Today, all health facilities reporting. (>90% using mobiles)

TRACnet

Page 18: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 19: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Rwanda Case Study:Patient Registry & Longitudinal Record

SAMPLE DATA

Page 20: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Sample

DataSample

Data

Page 21: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 22: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 23: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 24: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 25: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Rwanda Case Study: TRACnet

• Awards:

– UNECA’s inaugural Technology in Government in Africa Award for e-Health.

– 9th Annual African ICT Achievers Awards: Top Public Sector Department Embracing ICT in Africa.

• Currently being expanded across entire health sector.

• Working with Rwanda’s National Institute of Statistics to provide ‘TRACnet’ systems for range of key ministries (Agriculture, Education…).

• System is provided to government on an service provider basis in partnership with MTN.

UNECA TIGA Award for e-Health

Page 26: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Phones for Health

A global public-private partnership to leverage the rapid growth of mobile phone networks in the developing world to help countries deliver health services more effectively.

• Develop integrated health information system to support countries to scale-up of health programs.

• Deliver those systems in a way that is cost-effective, scalable and sustainable in 10 countries in Africa in 3 years.

– Rwanda, Nigeria, Kenya, Tanzania + 6 TBD

Page 27: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

HMIS Status Quo

MOH

TB MalariaHIV/AIDS MCH EPIDisease

Surv.

Nat’l AIDSCommission

Global Fund

PEPFAR

Other Donors

DistrictHealth Authority

ProvincialHealth Authority

Labs

Warehouse/Distribution Center

NGO NGO NGO NGO NGO

si986hs

X5t77s

X5t6hs

3k9dbns

0kb3YY

X5t6hs9w

3k9dbns

0kb3YY

X5t6hs

N7uKK0

X5t6hs9w

3k9dbns

Page 28: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Model HMIS – Scalable, Flexible, Sustainable

MOH

TB MalariaHIV/AIDS MCH EPIDisease

Surv.Nat’l AIDS

Commission

Global Fund

PEPFAR

Other Donors

DistrictHealth Authority

ProvincialHealth Authority

Labs

Warehouse/Distribution Center

NGO

NGO

NGO

NGO

NGO0kb3YY

• Open standards

• Service-based architecture

• Supports multiple information flows.

• Integration of multiple systems.

Page 29: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Data Warehouse

Infrastructure & ICT Services

Internet & Telecom

Networks

Smart Cards

AccessDevices

Messaging

CoreServices GIS Mapping

Data

Analysis

Data

Import/Export

Security SurveysRole Based User

Management

Core Health Modules

Phones for Health Platform

Organization Registry Indicator Registry HR Registry

Facility Registry Patient Registry

PDA

Web

PC Client

SMS

Smart Phone

POS

Excel

IVR

Vital Stats

Finance

Insurance

Supply Chain

Management

APIs / In

tegratio

n

External Systems

Multi-C

hannel In

terfa

ces

HIV/AIDS

TB

Malaria

Disease

Surveillance

Maternal

Health

Clinical

Mgm’t

Lab

Mgm’t

Pharmacy

Mgm’t

Immunization

Child Health

Nutrition

Other

Human Capacity & Governance

Applications &Local Systems

Functional

Services

Content, Standards & Processes

HealthPrograms

Program

Reporting

Surveillance

Feedback +

Supervision

Community

Outreach

Training

Logistics

Patient

Management

Tele-Medicine

APIs/Integration

Page 30: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Telsalud Partnership

Patient Support Solutions:

• Hypertension

• Diabetes

• Maternal Health

Page 31: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Cardio-vascular risk assessment

Page 32: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic
Page 33: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

CareNet - Diabetes Diary

IVRFAQs

Call CenterHotline

CareNetSystem

Health Clinic

• Electronic Diary (Web, SMS, IVR, Smartphone, Glucometer)• Automated alerts, reminders & information.• Web portal for diary review by patient and doctor.

• Diabetes toll-free hotline• Interactive voice menu (IVR) of frequently asked questions• 24/7 call center support for advice & information.

• Integration with clinical practice EMR.

Page 34: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Q & A

Page 35: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic

Contact

Paul Meyer

Voxiva Inc.

1990 K Street NW, Suite 400

Washington, DC 20006

+1.202.419.0147 o

+1.917.385.8555 m

[email protected]

www.voxiva.net

Page 36: Voxiva Inc. 1990 K Street NW Suite 400 Washington, …...Cardio-vascular risk assessment CareNet - Diabetes Diary IVR FAQs Call Center Hotline CareNet System Health Clinic • Electronic