virtual cabinet portal guide - reckon australia uk/how-to guides/portal... · 2018-01-31 · 4....
TRANSCRIPT
Virtual Cabinet
Portal Guide
Resetting Your Web-Browser
If you are having issues relating to the Browser Authentication Process
when trying to sign a document, you can reset your web-browser settings
back to the factory defaults. This can aide in troubleshooting the problems
that you may be experiencing. The four major web-browsers are mentioned
below, along with the instructions on how to reset the settings…
**Bear in mind that we are not responsible for any data loss relating to
resetting your browser functionality. Ensure you make a back-up beforehand,
or seek technical advice from an IT engineer in advance. Resetting your web-
browser can potentially remove your Bookmarks, Favourites, Extensions,
Add-Ons, Javascript and Homepages.
This process should only be followed if you have exhausted the other options
available in the “Virtual Cabinet Portal - Basic Troubleshooting Guide”.**
You can use the following links to jump to each of the four web-browsers
mentioned in this document. Simply click on any of the links below to jump
to that section of the article…
Internet Explorer
Google Chrome
Mozilla Firefox
Apple Safari
Internet Explorer
1. Open Internet Explorer and click on the Cog icon in the top right-hand
corner…
2. This will open the drop-down menu. You can now select “Internet
Options” from the available list…
3. The Internet Options window will open, with a button at the bottom
titled “Reset…”…
4. The Browser Reset window will now open. Ensure you tick the box on the
left and then click the “Reset” button…
5. The Internet Explorer web-browser has now been reset back to its default
settings. This will have removed any customised settings.
Google Chrome
1. Open Google Chrome and click on the three lines in the top right-hand
corner…
2. This will open the drop-down menu. You can now select “Settings” from
the available list…
3. The Chrome Settings window will open in a new tab, with a link at the
bottom titled “+ Show advanced settings”…
4. Continue to scroll downwards until you find the button titled “Reset
settings”…
5. Once you have clicked the button, a small window will appear. Click the
“Reset” button…
6. The Google Chrome web-browser has now been reset back to its default
settings. This will have removed any customised settings.
Mozilla Firefox
1. Open Mozilla Firefox and click on the three lines in the top right-hand
corner…
2. This will open the drop-down menu. You can now select the question-
mark icon from the bottom of the available list…
3. The Help options window will open, with a link titled “Troubleshooting
Information”…
4. On the next screen, click on the button in the top right-hand corner titled
“Reset Firefox…”…
5. Again, Click on the “Reset Firefox” button…
6. The Mozilla Firefox web-browser has now been reset back to its default
settings. This will have removed any customised settings.
Apple Safari
1. Open Apple Safari and click on the Cog icon in the top right-hand corner…
2. This will open the drop-down menu. You can now select “Reset Safari…”
from the available list…
3. The Reset window will open. Ensure all boxes are ticked and click the
button at the bottom titled “Reset”…
4. The Apple Safari web-browser has now been reset back to its default
settings. This will have removed any customised settings.