VENOSA BEACH RESORT & SPA HOTEL HYGIENE AND PRECAUTIONS DECLARATION

Dear Guests ; As it is known, within the scope of the “Pandemic” measures taken by the World Health

Organization, to prevent the spread of the New Corona virus (COVID-19) epidemic, a controlled

normalization process has been started.

In line with the changing hygiene, needs and demands of the new world tourism, Venosa Beach

Resort & Spa Hotel is aware of our responsibility and we continue to make a difference in the

sector.

We provide the changing and developing hygiene standards in the hotels together with the

recommendations of the World Health Organization, the circular issued by the Ministry of Tourism

and the International Safety Inspection Service (ISIS), which is our corporate business partners in

the sector.

As Venosa Beach Resort & Spa Hotel, we developed our rich food and beverage concept within

the framework of special hygiene and social distance rules.We do our best to offer our valued

guests a safe and unforgettable holiday with our hygiene standards that we have developed in all

areas of our facility

In addition to making the guests feel safe and hygienic in a comfortable environment, the

pandemic Action Team has been established in our facility and the necessary protocols have been

prepared.. Within the framework of regeneration and measures taken, the circular 2020/6 on the

‘Controlled normalization process in accommodation facilities’ issued by the World Health

Organization, Ministry of Culture and Tourism has been referenced in detail.

FRONT OFFICE PROCEDURES (CHECK IN –CHECK OUT PROCEDURES)

Our guests are welcomed with contactless fever measurement applications and hand disinfection at the entrance to the facility.

All our guests entering our facility will be provided with a mask if they do not have a mask.

There are guest information boards in our waiting area and the rules and precautions that our guests must follow will be able to follow from these boards. In addition, they will be able to download the precautions, guest information and rules taken in the facility to their mobile phones via Wattsapp application.

Our guests are guided to enter the safe zone created.

Suitcases and items will be taken by being disinfected by our trained staff and sent to our

guests' rooms safely.

Disinfectant spray and mask will always be available at the reception desk.

Our guests will be tested at the entrance and their records will be kept. These records will

only be shared with themselves under KVKK.

Door cards will be ready in protection cover which will be disinfected before our guests

enter the hotel.

The reception staff will give the necessary information about our facility and our new

concept brochures will be given to our guests.

The work plan behind the desk of the receptionists is arranged according to the personal

distance rule. (ID reading, copiers, computers are arranged in this way.)

EMPLOYEE HYGIENE AND PRECAUTIONS

Primarily located in an area of 50.000m2, it will be served with a capacity suitable for social

distance, by the sea and far from the city center. Markings were made on the ground to

comply with the social distance rules.

Our staff are trained in accordance with their training plans including pandemic, hygiene,

personal hygiene, hand washing, the use of masks and gloves, the importance of

minimizing social distance and surface contact, food safety, occupational health and safety.

Our staff get hygiene training. Regular health checks are carried out, periodic information is

received from staff about the covid-19 outbreak about the people they live with.

At the entrance of the facility, thermal camera or contactless fever measurement

applications, disinfection mats and hand disinfection or antiseptic procedures are performed

Personnel are provided with personal protective equipment ( masks, surgical masks,

gloves, visors) suitable for contact with the guests and the environment, and the usage is

checked.

Daily cleaning and hygiene of staff clothes is provided.

It is obligatory to comply with the rule of maintaining the social distance of 1.5 -2 meters in

the staff cafeteria, common use and staff accommodation.

Care is taken to employ the same personnel in the same shift as possible.

The dressing-shower-toilet and common dining rest areas of the staff are arranged in

accordance with the social distance conditions, and arrangements such as landmarks,

lanes and barriers are made. these areas are cleaned and disinfected regularly

The traveling staff stays in quarantine for 14 days before starting work or at their staff

accommodation

If the staff stays in the staff accommodation,

Accommodation for up to 4 people,no accommodation in the ward system, Cleaning,

Hygiene and health measures of lodgings and food and beverage units are provided under

conditions applicable to guest units, non-personnel are not allowed access to these units.

Minimum contact with persons who are temporarily admitted to the facility for goods

procurement or other reasons (repair, maintenance, etc.). In addition, people are required

to perform their operations by maintaining the social distance rule and using protective

equipment.

Lifts used by staff can not be taken more than 2 people.

There are posters stating the importance of social distance in the staff cafeteria and

common areas

In case of detection of disease symptoms in personnel, immediate pandemic action

procedure is applied.

In animation shows; Taking into consideration the social distance, all the details from the

seating arrangement to the show contents have been reviewed and your entertainment will

be delivered to you.

PRECAUTIONS IN COMMON AREA

Internal areas, general areas and lobby cleaning services are periodically cleaned every 3

hours using effective disinfectants.

All common area toilets, frequently used surfaces (elevator buttons, door handles,

handrails, etc.)) cleaning works are performed using effective disinfectants.

The entire cleaning team uses disposable gloves and masks during this process.

Disinfectant units have been placed in areas where there is high contact with the hand,

such as all public area toilets andfront of the elevators..

Periodic maintenance and sterilization of materials such as ventilation , air conditioning

system, washing machine , dishwasher are provided.

Common usage areas have increased cleaning frequency

Public use areas , elevators , information boards, warning signs , information leaflets and

posters containing rules to be obeyed were hung.

Daily cleaning and disinfection of the General Area toilets will be done frequently and will be

kept under constant monitoring with necessary arrangements.

SOCIAL DISTANCE

Our facility has been reorganized with the advantage of wide land.

In-elevator landmarks and written informations were made regarding the use of elevators in

accordance with social distance rules..

All elevators can be used by a certain number of guests within the framework of social

distance rules

Seating arrangements in all common areas and public spaces (1 person in 2,5m2 )are

arranged.

Including dining halls, meeting hall, pasta lounge, conference hall, lobby, reception, living

room, game hall, entertainment areas, animation areas, bar, discotheque, sales units,

seating / waiting / eating-drinking arrangements and pool surroundings and sun loungers all

general areas of use are arranged in accordance with the social distance plan.

CLEANING AND IMPROVED PRECAUTION IN GUEST ROOMS

Personal protective measures (gloves, mask and visor mask when necessary) are used for

housekeeping personnel..

The window/balcony door opens for ventilation of the room first before starting the cleaning

process. Air conditioning is not opened during the cleaning process.

Guest room beds are disinfected with appropriate methods according to the frequency in

the cleaning and disinfection plan of our company.

Baby cots are disinfected after and before each use.

Guest rooms, hand-contacted surfaces and equipment such as telephone, water heater,

door and window handles are cleaned with disinfectant properties when the guest's stay is

over .

Carpet surfaces are cleaned with vacuum cleaner after each check - out and disinfectant is

applied.

Extra pillows , pique ,bedspreads, decorative pillows will be removed from all rooms.

Housekeeping staff will not be cleaning while in the guest room.

No material left in the rooms from the previous guest's use. This includes materials such as

runner and kurlent, which are used for decor.

Separate cleaning materials are used for each room (mop and cleaning cloths). A second

room cleaning is not performed with the same cleaning material.

PRECAUTIONS FOR KITCHEN AND FOOD&BEVERAGE UNITS

Within the scope of food safety, we increased the measures taken in kitchens, bars and

restaurants. We have increased our audits and controls by our Quality Department and

external audit firms.

The distance between dining tables is arranged as 1.5 meters and between the chairs next

to each other is 60 cm.

Disinfection units will be placed at the entrances of food and beverage presentation units

and the use of the guest will be encouraged.

Service personnel will take care to keep distance rules and avoid contact during service.

Barrier will be constructed to prevent guest access to the open buffet, and the service will

be provided by the kitchen staff.

The vehicles such as tea / coffee machine, water dispensers, beverage machine in

common areas will be serviced through the service staff, not as self-service.

Cleaning and hygiene of the kitchen and related areas, all kinds of equipment used in the

kitchen, counter and storage areas are provided regularly.

To the food production area; Hygiene barriers, sterilization devices, and necessary

materials for hand and body hygiene will be available in raw material, product shipments

and kitchen area.

Non-duty personnel cannot enter the kitchen areas

Kitchen and Food & Beverage staff will use work clothes and personal protective equipment

during the work, will regularly wash and disinfect their hands

In the kitchen, visual/written information will be given about the rules and good hygiene

practices that the staff must follow.

Service materials (including bars, snack bars) are washed in the dishwasher throughout the

facility.

POOLS AND BEACHES

All sunbeds and umbrellas in the pool and beach area are arranged in accordance with the

personal distance rule. (1.5m between the sun beds)

A warning sign about the personal distance to be observed in the pool will be placed around

the pool. It will be followed by the lifeguards who have undergone the necessary training

Outdoor pools will be chlorinated at the top level of the 2.5-3 ppm range and the indoor pool

at the top level of 1-1.5 ppm

All sunbeds and seating groups in the Beach and Pool area will be cleaned periodically with

effective disinfectants.

There will be a warning sign that showers should be taken before entering the water in the

beach and pool area.

Pool capacities and user numbers have been determined (4 m2 for each swimmer) and the

distance between users is at least 1.5 meters.This physical distance and contact will be

taken into consideration in the pool activities.

Used slide pool beds and all materials will be disinfected after each use.

ENTERTAINMENT ACTIVITIES & CHILDREN CLUB AND PLAY GROUNDS

The capacity of the Mini club has been determined in accordance with social distancing

regulations.

Reservations are required for children to join the Mini club.

Games / dining tables , individual playgrounds , have been rearranged as per social

distance rules.

Children's temperature measurement will be carried out at the entrance of the Mini club.

Hand sanitizer is placed out of reach of children. The use of children will be provided under

the supervision of staff.

Ventilation of internal areas will be done frequently.

In children's activities, the social distance rule will be followed, and mostly outdoor activities

will be conducted.

Hard surfaces are disinfected with bleach, which is diluted at 1/100 after cleaning with

detergent.

PRECAUTIONS FOR SPA & FITNESS CENTER

The frequency of cleaning and disinfection of baths, saunas, steam rooms, showers and

other areas is regulated.

In all these areas, it is arranged in a way that the physical distance (1.5 m.) Is maintained

by considering the capacity. Number of users and usage will be made by reservation

Spa staff will use Work Clothes and personal protective equipment during work, wash and

disinfect their hands regularly.

There will be hand sanitizer in the Fitness area.

The capacity of the Fitness area has been determined and it has been arranged to be 2.5

m2 per person.

Fitness areas and devices will be disinfected by the personnel on duty after each use. In

addition, air and surface disinfection will be performed every morning before opening,

during closed hours and during night hours after closing, all areas, equipment used will be

disinfected.

Fitness instruments have been rearranged in accordance with the personal distance rule.

(1.5 meters between equipment)

SPA and Fitness areas will be available with reservation in accordance with the personal

distance rule. (4 people at 10 m2)

MEETING AND CONFERENCE ROOMS

The table and seating arrangements of the meeting rooms shall be provided with a

minimum area of 2.5 m2 per person and the physical distance between the tables shall be

at least 1.5 meters., at least 80 cm between chairs the distance will be provided to be used.

Meeting rooms will have hand sanitizer in the entrances.

Technical equipment used in meeting rooms (microphone, telephone, monitor etc.)) will be

disinfected regularly.

Ventilation will be provided in meeting rooms.

After each use , all equipment used (chair, mikforon, table etc.) will be disinfected by the

personnel on duty using protective equipment.

SECURITY-LIFEGUARDS Emergency and Evacuation Plans, Civil Defense plans and risk management processes

have been reorganized taking into account the covid-19 global outbreak.

Door security personnel will maintain physical distance from entry and exit. Security

personnel will use masks and face visors for necessary personal protective measures and

will have hand sanitizer

During the entrance, guests, employees and visitors will be controlled by measuring the

fever.

Materials such as radio/telephone used by security personnel will be disinfected properly

before delivery during shift changes.

The personnel's body temperature will be measured and recorded during their arrival and

departure to work.

The number of users in aquaparks and pools determined by the enterprise will be

controlled by lifeguards.

The lifeguard will disinfect the materials every day after work and before work starts.

During the conversation with guests, the mask will be worn and will maintain the social

distance area.(1.5-2 meters),